I found signing up was effortless, it was done all within the app. When onsite I found the help given by Gavin and Gemma to be priceless! both were very friendly, explained how to use the facility a... See more
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The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.... See more
Great service from first enquiry through to booking. Gavin is very personable and has been extremely helpful throughout the whole process, making the experience seamless. The units are very new, mod... See more
Company replied
Excellent experience and the store Manager at Loughton has been so helpful to me. As I do have mental health but she is very carm and caring. Thank you.
Company details
Written by the company
STOREX Self Storage is redefining what modern storage should feel like. We provide the best space solution on the market by combining architect-designed, purpose-built facilities with premium amenities and genuine value. This is not just about square footage. It is about creating a seamless, customer-first experience that works around real lives and real businesses. Our state-of-the-art digital storage hubs are designed for both domestic and commercial customers who need flexibility without compromise. Whether you are moving home, renovating, decluttering, expanding your online business or managing stock overflow, STOREX offers clean, secure and intelligently designed spaces that adapt to you. From small lockers to large business units, every space is built with convenience and efficiency in mind. Security sits at the heart of what we do. Our facilities feature advanced access control, smart entry technology, CCTV monitoring and extended access hours, giving customers confidence and control. At the same time, we focus on the details that elevate the experience. Wide corridors, bright lighting, spacious lifts, on-site parking and helpful packaging materials make every visit straightforward. For businesses, STOREX goes further. Flexible terms, scalable units, Fab Labs and professional environments mean you can grow without being tied into rigid long-term commitments. For homeowners, it means affordable storage with the reassurance of a premium setting. At STOREX, storage is no longer a last resort. It is a smart, flexible extension of your home or business. When you need extra space done properly, STOREX is the natural choice.
Contact info
Langston Road 3A, IG10 3SD, Loughton, England, United Kingdom
- 02046 176 625
4.4
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Easy usage/access and pleasant helpful…
Easy usage/access and pleasant helpful staff
September 2, 2026
Excellent experience and the store…
Excellent experience and the store Manager at Loughton has been so helpful to me. As I do have mental health but she is very carm and caring. Thank you.
August 27, 2026
Good for Storage
The staff here are incredibly helpful, supportive & friendly.
The units are spotless & it always feels very secure
August 19, 2026
Unprompted review
Very helpful staff,in particular Gavin.
Very helpful staff,in particular Gavin.
The facility is very secure and very clean
August 17, 2026
It’s very easy to manage
Very fast service, reliable and efficient. Easy to manage around, staff on site if you need any help with anything.
August 9, 2026
Reply from STOREX - Loughton
Thanks for being a great customer and taking the time to leave us review! Team Loughton.
I cannot thank Gemma & Gavin enough
I cannot thank Gemma & Gavin enough. They were so helpful. I would most definitely use STOREX again
July 11, 2026
The staff especially Gavin is great and…
The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.That improvement with the storage locks directly from the app seams a litlle bit strange but we will see in time.
July 8, 2026
Very friendly and helpful staff
Very friendly and helpful staff, gave me good advice to select the storage size that was the best fit for me and happy to answer any questions I had.
June 20, 2026
Excellent easy to use app and storage…
Excellent easy to use app and storage unit great staff especially Gavin very helpful
July 3, 2026
Excellent
Excellent! I signed up to the Loughton STOREX & immediately felt at home. Gavin & Gemma really are amazing. They made me feel very welcomed from the start & helped me to customise my requirements. They are both super friendly & patient. It has given me so much more freedom in my life since becoming a guest. The units are spotless & keep cool. I like the modern keyless smartphone entry it reassures me that my stuff is safe. No more bulky padlocks & remembering keys. I think all the other storage providers out there should invest in this technology. The staff always go above & beyond. I highly recommend this place. Thank you so much STOREX, I am a very happy customer!
July 11, 2026
Unprompted review
FALSE ADVERTISING AND LIES
We went to visit a storage unit at storex Loughton, discussed prices and they assured us that if we found a cheaper price elsewhere they have a price match promise. We then found a unit cheaper elsewhere and asked them to price match it as it fit within all the requirements they had set out for this to be possible. Storex refused to price match it and gave every excuse under the sun to get out of their price match promise. Terrible customer service and false advertisement.
Update - unfortunately I cannot reply directly to the reply the company gave but this reply they have given is completely false, they have given this response without knowing any information on what my specific situation was or who I am so they have given a generic response. ALL guidelines were met and they still did not honour the price match that they promise to have!
June 5, 2026
Unprompted review
Reply from STOREX - Loughton
Thank you for your review. We're sorry you left your visit to STOREX Loughton feeling this way.
Our Price Match is something we stand behind wholeheartedly. Where we're unable to proceed, it's because our policy requires us to verify that any quote is a genuine like-for-like comparison, this protects the integrity of the promise for all our customers. We did offer an alternative solution on this occasion and we're sorry it wasn't the outcome you were hoping for.
We'd love the chance to understand your experience better and make sure our team learns from it. Please reach out to us directly at contact@storex.storage
We'll ensure it's picked up promptly.
Lift one month didn't work
Lift one month didn't work, had use stairs, but for Storex everything OK. Storex said that I can come at 8 a.m. , wait whole hour and at 9 a.m someone come and help with it. Here is not customer friendly company. Sorry, that no competitors in my area. if it would be I would be happy to leave Storex.
May 28, 2026
Reply from STOREX - Loughton
Thank you for your feedback. We sincerely apologise that the lift was out of service during your visits, we understand how frustrating that must have been and we're sorry it impacted your experience.
The repair was dependent on external contractors and took longer than we would have liked.
We value all of our customers and would love the opportunity to make this right. Please feel free to contact us directly so we can discuss further at contact@storex.storage
Clean site.
Clean, new site. Good accessibility. Friendly and helpful staff. Not easy to make telephone contact though.
May 21, 2026
The staff were all extremely helpful…
The staff were all extremely helpful and very professional, nothing was too much bother for them.
January 24, 2026
It was easy to do with the support of…
It was easy to do with the support of your staff Gavin/Gemma
They have been informative and very kind .
June 1, 2026
Just been in to book a unit
Just been in to book a unit, Gavin and Gemma were absolutely brilliant. Knowledgeable, friendly and really helpful.
Great experience all round.
June 16, 2026
Unprompted review
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