We undertook this project to capture what a fabulous and unique life Mum had in the Navy. Mum wasn’t too sure about it, but we had a great writer, who totally put Mum at ease during the interviews.... See more
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Review summary
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Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
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My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
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I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more
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Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.1
Great
582 reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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I have had a slightly different…
I have had a slightly different experience to the norm with story terrace as I already had my manuscript written. I was supported with editing and then self publishing. I have to admit, I was reticent initially and wasn’t sure able the process once I started. However, I was proved wrong and experienced a compassionate, flexible, understanding and thoughtful process with everyone I worked with at story terrace. Special thanks to Hariny and Victoria. I feel very grateful for the support I have had and can’t wait to see my book on the world stage. Thank you for everything. I am excited about the continued relationship as we progress further.
November 21, 2024
Unprompted review
Reply from StoryTerrace
Dear Jessica,
Thank you for sharing your unique experience with StoryTerrace. We’re so glad to hear that the process proved to be compassionate, flexible, and supportive. It’s wonderful to know that Hariny and Victoria played such an integral role in helping you edit and self-publish your manuscript.
We’re equally excited to continue supporting you as your journey progresses. Thank you for choosing StoryTerrace to bring your story to life.
Warm regards,
The StoryTerrace Team
CATASTROPHIC!
CATASTROPHIC!
A real scheme.
Nothing is real. They are there ONLY to take the maximun amount of money- and it is not cheap!- nothing is catered or personal. The authors are reandom and not professional and they tag along to chrage more to complete a project. At this end, it was so FRUSTRATING that we dropped everything! they did NOTHING!
May 10, 2024
Unprompted review
Reply from StoryTerrace
Dear Sabrina,
Thank you for taking the time to share your feedback with us. We regret to hear that your experience with StoryTerrace has not met your expectations.
We are committed to continuously improving our processes and ensuring that our writers deliver content that respects and accurately reflects each storyteller's experience. Please rest assured that we are taking steps to prevent such issues from arising in the future. Your feedback has highlighted areas where we can improve, and we remain committed to refining our processes.
If you have any further questions or would like additional support, please don’t hesitate to reach out at complaints@storyterrace.com. We are here to assist you and help resolve any remaining concerns.
Sincerely,
The StoryTerrace Team
Very valuable but not 100% easy
It’s been a worthwhile journey but would like to have been able to do it all on the I pad rather than PC.I found all the Story Terrace staff helpful but many authors will be “aged” ( I am) & some people want to write it without bringing the kids & grandkids into the production side- mostly for the positive reason that they want it to be as nice surprise. The costs of a hard copy- 40 quid a pop are too high & that aspect needs restructuring.
The principle is very good & likely there will be more & more of the elderly using the service. You should review regularly making it easier for them.
November 11, 2024
Unprompted review
Reply from StoryTerrace
Dear Anthony,
Thank you for your honest and thoughtful feedback. We’re delighted that you found the journey worthwhile and appreciated the helpfulness of our team. It’s inspiring to see individuals like you sharing their stories for future generations.
Thank you for highlighting the principle of our service and for your suggestions. We’re grateful for the opportunity to help bring your story to life!
Warm regards,
The StoryTerrace Team
A great experience producing my book with Story Terrace
I couldn’t recommend story terrace enough. It was a pleasure to work with all the people involved with producing my book from the start of the concept to the finished product. It has been a truly wonderful experience
October 24, 2024
Unprompted review
Reply from StoryTerrace
Dear Anthony,
Thank you for your wonderful review! We’re thrilled to hear that your experience with StoryTerrace was so positive, from the initial concept to the final product. It’s always our goal to make the journey of creating a book both enjoyable and memorable.
Your recommendation means the world to us, and it was an honor to help bring your story to life.
Warm regards,
The StoryTerrace Team
Sticky start made perfect
After a slightly sticky start to my book (I blame AI) this was soon rectified by Terri Gordon who advised me to take a different route to the writing of my book.
Following on from this I enjoyed a trouble free, efficient and speedy conclusion to the writing of my book mainly due to the expert advice and help from my Project Editor Freya Coombes.
I was involved with all decisions including the lay out, title, photographs and colour. I am delighted with the finished product and would certainly recommend StoryTerrace to my family and friends.
October 22, 2024
Unprompted review
Reply from StoryTerrace
Dear Mr&Mrs A J Allright,
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the process of creating your book and appreciated Terri's and Freya's expert advice and support throughout.
We’re delighted that you’re happy with the final product and deeply appreciate your recommendation to family and friends!
Warm regards,
The StoryTerrace Team
The staff are very friendly and…
The staff are very friendly and helpful. I got quick response to all my emails. Seeing the book coming a live was very exciting to watch. Hariny my Project Editor make each step very easy to understand. It was a great pleasure working with my writer Barnaby, remembering the different decades of my life, all 92 years worth, was a very enjoyable experience. You are included in every decision which pictures to add a visual memoir to choosing of the title.
September 30, 2024
Unprompted review
Reply from StoryTerrace
Dear Kathryn,
Thank you for your wonderful feedback! We are delighted to hear that working with Hariny and Barnaby made the process enjoyable and memorable for you. It's heartwarming to know that you found joy in reliving and sharing the different decades of your life, and we're thrilled that you enjoyed being so involved in the creation of your book.
Your 92-year journey is truly inspiring, and we’re honored to have been part of bringing it to life!
Warm regards,
The StoryTerrace Team
Who knew it could be so interesting and…
Who knew it could be so interesting and easy to tell one's life story?
September 24, 2024
Unprompted review
Reply from StoryTerrace
Dear Sir Andrew,
Thank you for your review! We’re so pleased to hear that you found the process of telling your life story interesting. It’s always our goal to make the experience enjoyable for our clients.
We appreciate your kind words and would love to work with you again in the future!
Best regards,
The StoryTerrace Team
Professional and Reliable
I had a amazing experience with Story Terrace. The staff are very friendly and helpful. I got quick response to all my emails.. Seeing the book coming a live was very exciting to watch. Hariny my project Editor make each step very easy to understand. it was a great pleasure working with her and my writer Kate. Thank to all the staff from Story Terrace to make my dream come a live.
Anyone looking for a good company try Story Terrace. They also work with people who as a manuscript already. You are included in every decision over your book.
October 23, 2023
Unprompted review
Reply from StoryTerrace
Dear Fatima,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with StoryTerrace. It’s wonderful to know that Hariny and Kate made the process enjoyable for you!
Your recommendation means a lot to us, and we’re grateful to have been part of your bookmaking journey!
Best regards,
The StoryTerrace Team
Great experience
We are so happy we went with StoryTerrace for our novel. The candidate writers were all so talented, but we were able the find THE writer for us. We clicked with Nicola immediately and after several brainstorming meetings she wrote an even better version of our book. The overall experience with StoryTerrance was very pleasant. There was great communication and support from the company.
October 8, 2023
Unprompted review
Reply from StoryTerrace
Dear Sofie,
Thank you for sharing your fantastic feedback! We’re delighted to hear that you had such a positive experience with StoryTerrace and that Nicola was the perfect match for your project. It’s wonderful to know the collaboration led to an even better version of your book, and that our team’s communication and support made the process enjoyable.
We truly value your kind words and are excited to have been part of your journey. Should you need anything in the future, we’re here for you!
Warm regards,
The StoryTerrace Team
Very helpful team, understand your requirements.
Very helpful team to support you though the process and understand your writing style and requirements!
August 28, 2024
Unprompted review
Reply from StoryTerrace
Dear Mark,
Thank you for your kind words! We're delighted to hear that our team was able to support you through the process and understand your writing style and needs. It’s always our goal to make the experience as smooth and personalized as possible.
If you ever need any further assistance or have more stories to share, feel free to reach out. We’d love to work with you again!
Best regards,
The StoryTerrace Team
Highly recommended
After badgering my Dad to write his story down for years I finally realised this wasn't going to happen and so brought in the professionals. StoryTerrace is a fantastic way to capture your story, the book really captures my dad's character and we now finally have a beautiful record that has already been shared with friends and family. Barnaby (writer) and Alicer (producer) were great. My dad struggled a little bit with being the main point of contact and he missed a few emails that came to him prompting him to carry out the next step but the process itself is not too complicated although still required some time. Overall I would highly recommend Story Terrace.
August 5, 2024
Unprompted review
Reply from StoryTerrace
Dear Lucy,
Thank you so much for your thoughtful review! We're thrilled to hear that StoryTerrace helped bring your dad’s story to life in a way that truly reflects his character. It’s wonderful to know that the book has already become a cherished piece for your family and friends. We’re glad Barnaby and Alice were able to assist you throughout the process.
We appreciate your feedback about the communication as well, and we’ll continue to improve to make things as smooth as possible. If you ever need anything else, please don’t hesitate to reach out!
Best wishes,
The StoryTerrace Team
My daughter and I purchased a package…
My daughter and I purchased a package to write my autobiography, and while our experience started positively, significant issues arise over time.
I had a great experience at the beginning of my journey. The writer is an amazing person and very talented. From the day we contracted with Story Terrace my daughter and I explained to the administration that it will take time to write a book and we are not in a hurry to do so. I'm a very busy businessman with many responsibilities on my shoulders.
Hidden Charges: From the outset, we were informed of various additional charges beyond the basic package, including:
Charges for exceeding word limits (e.g., $1,875 for 5,000 extra words and $2,250 for 6,000 additional words).
Fees for extra time with the writer, additional pictures, and even lines and pages.
A charge of $500 for a one-month project extension from August 14 to September 14, 2024.
Invoice #E8FEFFE9-0001
Aug 14 – Sep 14, 2024
Project extension fees - Novella
Qty 1
$500.00
Total due
$500.00
Amount paid
$0.00
Amount remaining
$500.00
While some of these fees are understandable to a degree, they were not transparently communicated at the start, leading to unexpected financial burdens.
Poor Customer Service: The representative handling our case, Xiaofang Ma, has been unresponsive to both phone calls and emails. This has impacted our ability to make timely edits to the manuscript, as access to our own book has been blocked. I have requested a call from her supervisor but have yet to receive a response.
Project Delays Due to Communication Issues: As a busy businessman, I explicitly communicated from the beginning that this project would take time, and we were not in a rush. The communication failures from your end have caused unnecessary stress and have delayed the progress of the book.
This experience has significantly impacted my trust in Story Terrace, and I Would not recommend the company to any of my friends or family members.
August 18, 2024
Unprompted review
Reply from StoryTerrace
Dear Igor,
We appreciate you taking the time to share your thoughts on your experience with Story Terrace. While we're glad to hear that there were some positive aspects of your journey with us, we are sorry that the overall experience has not fully met your expectations.
Thank you for sharing your concerns, particularly regarding the transparency of fees and the communication challenges you’ve faced. We truly understand how frustrating it can be when unexpected costs arise, and we want to reassure you that our goal is to be as clear as possible about any additional fees right from the start. These details are included in our terms and conditions, and we are taking steps to ensure they are even more accessible and clear for all our clients. We’re also reviewing our communication process to ensure that these aspects are conveyed more effectively, so that you can have full confidence in the journey ahead.
We understand that there have been delays in communication, which have impacted the progress of your project. Please know that your feedback has been shared with our team, and we are committed to improving our processes to better serve you and all our clients moving forward.
As we continue working on your project, we want you to know that we're fully committed to delivering a final product that aligns with your expectations. We are here to support you through the remaining stages, and we value the opportunity to make this experience a positive one.
Thank you again for your feedback, and we look forward to continuing our work together to complete your book.
The StoryTerrace Team
Story Terrace IS the Best
Story Terrace IS the Best! The writer ( through Story Terrace) of my book "captured the Essence"of my Life PERFECTLY!!
I highly recommend this Agency to write your Book, and the price is Extremely reasonable/ affordable!
Thank you Story Terrace, I will tell all who are looking for a book writing company, to consult with you all!! Very professional & gifted writers. Thank You Story Terrace🙌
August 16, 2024
Unprompted review
Reply from StoryTerrace
Dear Laurie,
Thank you so much for your enthusiastic review! We’re thrilled to hear that your writer perfectly captured the essence of your life in your book. It means the world to us that you found the experience both professional and pleasant.
Your recommendation is truly appreciated, and we’re grateful for your support in spreading the word. If you ever need anything else, we’d love to work with you again!
Warm regards,
The StoryTerrace Team
Great ghost writing, editing and production. I asked storyTerrace for bespoke help…
I asked storyTerrace for bespoke help in writing a book on osteopathy for the public. They were exemplary in their professionalism and execution of the work. I have the book on my desk and I am delighted with the production. I will use them again without hesitation
Giles Cleghorn MSc DO
August 8, 2024
Unprompted review
Reply from StoryTerrace
Dear Giles,
Thank you for your wonderful feedback! We're delighted to hear that you’re pleased with the production of your osteopathy book. It’s fantastic to know that our team met your expectations with professionalism and care.
We value your kind words and are excited to have been part of your journey. We also look forward to working with you again in the future!
Best regards,
The StoryTerrace Team
Professional people
Hariny and Steph(my writer)have been nothing but amazing helping me through every step of this process. Giving me sound advice and answering all my questions quickly and with care. Story terrace thank you so much for getting my first book completed 😊
July 29, 2024
Unprompted review
Reply from StoryTerrace
Dear Louise,
Thank you for your heartfelt review! We’re delighted to hear that Hariny and Steph provided such great support throughout your journey and were able to guide you every step of the way. It’s wonderful to know you felt well cared for, and we’re thrilled to have helped you complete your first book!
If you ever need any further assistance, we’d love to work with you again in the future.
Best regards,
The StoryTerrace Team
As seen on Dragons Den!
First heard about Story Terrace on Dragons Den but only followed up on that in January this year when I “stumbled” across their URL still open on my phone. Extremely professional people from Lucien who made the initial contact through to my writer Gill and Editor Alice who both captured my vulnerable story telling beautifully. The process and steps to be taken are very easy to follow, although as a very busy working woman I did find it hard to keep up with their pace! The book went to print (20 copies) on Tuesday 23.7.24 and I received them on Saturday 27.7!! Quality is exceptional, although at £60 per extra copy, it should be. I am delighted with the end result and would strongly recommend Story Terrace to anyone wanting a simple, practical, and friendly route to telling your own story.
July 29, 2024
Unprompted review
Reply from StoryTerrace
Dear Sara,
Thank you for sharing your experience! We're thrilled to hear that you first discovered StoryTerrace on Dragons’ Den and decided to move forward with us. It’s wonderful to know that Lucien, Gill, and Alice were able to help capture your story so beautifully, and we’re glad the process felt straightforward, even with your busy schedule.
We’re also delighted that you’re happy with the final product and the quality of your book. Your recommendation means a lot to us, and we’re honored to have been a part of bringing your story to life!
Best regards,
The StoryTerrace Team
Story Terrace are experts and have proved it.
I was guided by experts from start to finish and this was crucial in producing a book that I think is a true reflection of my story and the quality of the printed book is superb.
I would strongly recommend that if anyone is serious and is prepared to invest time and money in writing their story they should look to use and work with story terrace in the first instance.
July 28, 2024
Unprompted review
Reply from StoryTerrace
Dear Rew,
Thank you so much for your fantastic review! We're thrilled to hear that our team was able to guide you throughout the entire process and that the final book reflects your story so well. It’s great to know you’re impressed with the quality of the printed book too.
We truly appreciate your strong recommendation and are honored that you trusted us with your story. If you ever need assistance again, we’d love to work with you in the future!
Best regards,
The StoryTerrace Team
Story Terrace.
Story Terrace.
A very enjoyable and easy process! My writer Claire and Editor Hariny were very kind and helpful throughout. Thoroughly recommend Story Terrace
July 19, 2024
Unprompted review
Reply from StoryTerrace
Dear Lee,
Thank you for your lovely feedback! We're so glad to hear that you found the process enjoyable and easy, and that Claire and Hariny were supportive along the way.
Your recommendation means a lot to us, and we’re grateful to have been part of your journey. If you ever need anything else, we’d love to work with you again!
Best regards,
The StoryTerrace Team
Although I was nervous about doing…
Although I was nervous about doing this, I felt comfortable with my editor and ghost writer, I did have a few unsettling moments when I had to change quite a bit of the story line, which quite frustrated me, as I did say the story needs to read true, but to be fair the editor and writer did change things for me quite quickly, and got it all correct at the end, so am completely satisfied now with the finished book
July 15, 2024
Unprompted review
Reply from StoryTerrace
Dear Maureen,
Thank you for sharing your experience with us! We understand how nerve-wracking the process can be, and we’re glad to hear that our editor and writer helped you feel comfortable. We appreciate your patience during the revisions and are happy that everything came together to your satisfaction in the end.
Your feedback means a lot, and we’re delighted that you’re pleased with the finished book. If you need anything in the future, we’d love to assist again!
Best regards,
The StoryTerrace Team
It turned out well
It turned out well. Those who have read it seem impressed not just with the content.
The only downside was occasionally the content for a section disappeared. This was sorted rapidly.
The experience was a great one and I would recommend them to anyone who wants to give writing a try.
July 1, 2024
Unprompted review
Reply from StoryTerrace
Dear Brian,
Thank you for your feedback! We’re glad to hear that the final result has impressed those who have read your book.
It’s wonderful to know that you enjoyed the overall experience, and we truly appreciate your recommendation. If you ever decide to write again, we’d be happy to assist!
Best regards,
The StoryTerrace Team
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