Straight Talk Reviews 1,949

Customer service lied to me- i have 10+ hours trying to fix the same issue and it always ands in "let me put you on hold" where i am on hold for 2 hours and then it will hang up from straight talk's side on me OR they will say they will call me back at a scheduled time or in the next 24 hours and that never happens

Absolutely garbage customer service. Takes 10 mins to get an answer in the chat. Their excuse is working multiple customers at the same time like that’s supposed to make it better. Just garabage!!!! Complete and to the utmost GARBAGE!!!

Gotta agree Straight talk has gone to trash since switching to Verizon.

Worst customer service ever! Can't answer questions, let someone else on my account.

We should look to class action suit this company for meeting customer obligations.

Anyone interested post it!

Service consistently gets worse especially after each software update nothing works as it should

Been paying the 65$ for device protection for almost a year now. I dropped my phone and the screen broke so I call and try to use my device protection to which they tell me it's only gonna cost me 200$ for a replacement phone but my phone brand new in store is only 200$ so where is my device protection if I have to pay for the new phone out of pocket anyway

They are cheating us out of 30 days 0f service they cut your phone off at 29 days. If pay on the 2nd why is my phone off on the 1st? This needs to be fixed

I been a long time customer of straight talk for 10 years until today!!!My daughter had broke her phone of 3 years in which I bought a new one to replace it. I tried to activate the new phone online but it asked to put in activated code that would be texted which we were unable to receive because her current phone broke with a black screen unable to receive text messages so I called customer service. Customer service asked me to verify her email, access code and provide phone numbers of who she last spoke to. My daughter is 12 and doesn't have a personal email. Her phone is older and didnt require a access code or email for activation which I tell customer service. They tell me I need to provide a email, security questions and access code. I again repeat that non of what she asked was required or done when her phone was activated three years ago. I reminded her that her phone is broke with a black screen. We cant see or receive text messages. She then ask the last phone numbers that she called. We'll guess what my daughter still 12 and hasn't memorized her friends phone number. Still unable to read anything on her phone. I give her my number and my daughter father phone number. I gave the date I last sent a text to her or phone call but it wasn't enough. She still asked for a access code, email and security questions. The problem is her phone did not require any of what is being asked for she has a older phone. There is no access code for one was not needed. There are no security questions for it was not required or asked when her phone was activated. And there is no email attached because again it was not required and she doesn't have one. The is a none contract phone none of what is being asked was done or required, so what happens. I wasted my money on a phone service that is trash!!! Makes no since why they cant activate the phone or be able to use the same number. Was so fed up!!! Very disappointing!!! DO NOT PURCHASE A PHONE WITH THIS CARRIER YOU WILL WASTE YOUR MONEY!!

Phone crashes every 5 minutes although I'm on the unlimited plan. Asked to speak with a supervisor and she hung up the phone on me. Start filing lawsuits against this company and get your money back. Stop letting them get over on you

Couldn’t get hold of anyone that knew proper English. She said she’s not in the US and she didn’t understand what I needed.

This horrible company is just bait and scam. They offered a free Motorola phone with 30 higher price plan, and 60 days of paid services to unlock the phone. Ok, I placed the order, they waited and then shipped it out. A day or two after they shipped the phone, they updated their unlock policy to 365 days of active paid services instead. I waited at home to refuse the package but the UPS dropped it and ran off. Now I am stuck with basically a very nice look "brick" and not happy at all!!

The 365 of their paid service cost 3 times if you just buy an unlock phone instead!

it's taken 6 minutes for this page to finally load I don't understand how straight talk went from being one of the best phone services to the worst ads load and play no problem but I can't get a video on fb or tik Tok to play all the way through it plays 1/2 the video and freezes or buffers I pay 55 a month for absolute crap service the customer service is dishonest and rob us of the service we pay for I'm not receiving hi speed all the time like I pay for and I'm reporting them asap straight talk sucks crap service lyers

I would not recommend my worst enemy use straight talk.its a friggin joke ans a nightmare.I'm so sick of yalls lies and gimmicks,every single month yall have made my Hotspot inactive.im sick of it.yall need to be shut down.your staff is rude as hell,they can never speak English and I've been lied to time and time again.im a paying customer and I deserve to be treated as so.my attorney will be contacting corporate abd better business bureau.

This\n Company has become a real piece of s*** I've had them years before, and I wanted to switch over to someone else. That was lickety split now. If you buy a brand new phone from Walmart, you are stuck with their s***** service for at least 90 days before you can switch over to anyone else. I suggest you switch to Patriot mobile. They're a Christian, one of the only Christian mobile services. That treats their customers right?Unlike this devil's advocate service, don't get it.Don't buy any new phones from walmart or you're screwed!!

i would give negative stars if possible. They deserve to have the brakes sued off of them. I've wasted 8 hours across 7 chat support people trying to port over my old phone number. These scammers and liars will tell you anything to get through their day. after 4 days now, my number has not been ported over. each case agent has "no clue" about any previous attempts to port phone over. Verizon themselves gave me a transfer pin that is NOT being honored by straight talk. ive already paid for the phone aND THE PHONE SERVICE PLAN. these people are scammers preying on people to sell obsolete phones. disgusting.

I purchased a Motorola 5 g phone from Walmart and I paid extra for a 2yr werrenty and last night my screen got broken and now straight talk will not honor the extra werrenty that I paid for,,real nice business ethics and I have been a devoted customer for a very long time like about 14yrs ,, I'm seriously not happy at all, it's bullshit nothing is going to be done about this issue I just might not be a straight talk customer anymore

Tried to switch my number from T-Mobile over and they can’t get the eSIM to work. Been on the phone with them for most of the day. They cant figure it out and now the old company took away our numbers. So now I’m screwed.

Absolutely terrible company. No availability because they backpack off of other companies towers and give the throttled speeds below the premium users who are on a good provider. They use only Verizon’s towers and they get the worst speeds available from those towers and throttle your data so that higher tiered users get better speed. Their customer service line is an absolute joke. The automated response made me want to break something just to get a representative that has no power or answers for anything. Just don’t do it. It’s not worth it at all. They will go bankrupt soon. Everyone hates them. They are a joke.

The signal strength is usually pretty good and I have no issues with them on the actual service. However, customer service is absolutely horrible. Why can't we get American representatives that can actually speak English. The problem is they do not understand what you are talking about no matter how many times you explain it because English is not their first language. I called yesterday just to pay my phone bill as the funds weren't in when they auto payed (they change up their due dates too at a whim) so I called to pay my current bill only. Next thing I know, I'm signed up for a new phone and plan for $71 and then they also took the normal $65 for my current phone. I was told I was getting a new phone for being a loyal customer at no charge and my current phone bill was paid. LoL right. When I called to cancel, suddenly they have no idea about the order while I'm looking at an invoice. Office full of scammers is what they are. So now I'm fighting to get my money back because that hurts when you're poor. Please hire an American call center so we don't have to deal with these foreign speaking scammers and idiots. I only wanted to keep my phone on by paying my normal bill. This is not the first time I've had issues. Corporations are definitely the enemy now. Everyone says change companies but all customer service is non English speakers now and it's so frustrating.

These need a big fat zero because I would give it to them! They are pay as you go, "cancel anytime" - liars! They make you stay with them for at least 60 days before you are able to go to a better provider. Customer service sucks and you can't talk to a manager/supervisor because they put you on hold for more than 25 minutes and then hang up on you. No help at all The people who answer have such think accesents - asia? And they are very difficult to understand. Stay away from the money hungry looser.

If I could give a 00.00i would. Worst scam on points and customer service. Horrible company