I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... See more
Company replied
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Review summary
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Yesterday, I purchased fencing rails at the Kadina store. As the store is undergoing refurbishing many items were not in their usual place. The first customer service chap (no name mentioned) was not... See more
Company replied
Great product but more difficult to erect than the salesman said. Nevertheless all done and in place
Company replied
Very helpful customer service. Just took a few days to get the final order in place. Thanks Linley
Company replied
Company details
- Hardware Store
- also in
- Building Materials Store
- Home Improvement Store
- Outdoor Furniture Store
- Patio Enclosure Supplier
- Roofing Supply Store
Information provided by various external sources
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Contact info
4.2
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mandy very good very professional
Mandy very good very professional
November 13, 2026
Unprompted review
Reply from Stratco
Thank you so much for your kind words! We’re thrilled to hear that Mandy was professional.
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Cooldek patio roof leaking through the panels
Stratco Cooldek patio roof is leaking. Water comes through the roof panels when it rains.They have said it is not a defect and they will not fix the leak. A roof is supposed to keep water out.
October 27, 2026
Unprompted review
Reply from Stratco
Thank you for your feedback. Your comments, along with all related correspondence, have been forwarded to our Senior Management Team for review.
Mandy is best!
November 11, 2026
Unprompted review
Reply from Stratco
Thank you for the five stars! We're so glad to hear Mandy did a good job.
We really appreciate your recommendation and thank you for choosing Stratco!
Reply from Stratco
Thank you for the fantastic feedback! We're so glad to hear Mandy did a great job.
We really appreciate your recommendation and thank you for choosing Stratco!
I ordered a carport was told that it…
I ordered a carport was told that it would be delivered as a whole package! I had employees which where hired at the home and then the delivery came but not all of it?
I also had to pay someone to be at the house as there is no one to let them in! Now apparently on Thursday there will be another delivery ?? I’m not told about that what is going on? I am a paying customer and i’ve been lied to a deceived ? This is going to fair trading. 3 weeks waiting for the product told it’s delivered all one time then it’s not? What are you running there? Why was i not informed? why was i not told about 2 deliveries when i made the purchase? You have put me out financially and time not to mention more staff to be allocated to this job! I would have NEVER purchased this item if there was 2 deliveries i assure you !! I called today to confirm delivery 10/11/26 and again 1 delivery only!
Now i WAIT again for the 2nd delivery 12/11/2026 AND PAY $$$$ FOR SOMEONE TO BE THERE NOT GOOD ENOUGH
October 26, 2026
Unprompted review
Reply from Stratco
Thank you for your feedback. Our Customer Service Team Manager has been in contact with you directly, and we are pleased that the matter has now been resolved.
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Reply from Stratco
Thank you for the fantastic feedback! We're so glad to hear Mandy did a great job.
We really appreciate your recommendation and thank you for choosing Stratco!
Mandy
Mandy , was very professional came in and found a good spot for the delivery and was done very safely.
November 10, 2026
Unprompted review
Reply from Stratco
Thank you for your great feedback! We're delighted to hear that Mandy provided such professional service and ensured your delivery was placed in a suitable location safely and efficiently.
Disgusting customer service with even worse products
The outdoor fencing panels I purchased only 12 months ago have rusted very badly….ALL 12 of them! When I rang to talk to the manager of the Capalaba store, he was totally disinterested and wanted nothing to do with it. I felt extremely frustrated as not only had I wasted my money, nut I was now left with an unsightly outdoor area. I certainly have to replace them but I will NEVER purchase from a STRATCO store again!! A very unhappy customer.
October 27, 2026
Unprompted review
Reply from Stratco
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling disappointed and frustrated.
We take customer feedback seriously and would appreciate the opportunity to understand your concerns regarding the fencing panels and your experience with our team. We have passed this feedback to the senior team to investigate. Thank you.
I dealt with both Toni and Mandy
I dealt with both Toni and Mandy. The service was absolutely amazing!
November 6, 2026
Unprompted review
Reply from Stratco
Thank you so much for your lovely feedback! We're thrilled to hear that Toni and Mandy provided you with amazing service.
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Most rude and unhelpful staff i have…
Most rude and unhelpful staff i have experienced at any stratco or fencing companies. Quick to take the money but not to show you the product you brought.
November 5, 2026
Unprompted review
Reply from Stratco
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our team did not meet your expectations.
We understand how frustrating it can be when you feel you haven't received the assistance, product information or customer service you expected, particularly after making a purchase.
We would appreciate the opportunity to look into your concerns further and work towards a resolution. Could you please contact our Customer Service team at **contact@stratco.com.au**, providing your contact details and any relevant purchase information so we can investigate this matter further?
I requested a quote for a patio
I requested a quote for a patio. A contractor came to my house to measure the area and offered a verbal estimate on the spot. I requested a formal quote be sent to my email. After nearly 5 weeks I had not recieved a quote so attempted to contact the contractor via phone call and SMS. after another week of no contact I went to the store at Kunda Park and attempted to elicit information regarding the whereabouts of the quotation. The store representative also attempted to contact the contractor to no avail. She then promised me an update on getting another quote from another contractor within 24 hours. Eight days later after no contact from anyone from Stratco, I once again went to the Kunda Park store to get an update and to voice my concern that she had not fulfilled her stated promise. The representative then denied agreeing to provide the update. I the left very angry. I called Stratco's contact number to voice my disappointment at the lack of communication and discussed the issue with the representative who provided assurances the issue would be passed to the relevant person and that I would have contact by the end of the next day. Didn't happen. I was very disappointed that the initial contractor was unable to follow through because he seemed credible. But it seems that poor communication is the standard for Stratco. Beside the point I know but this is not my first lack of success dealing with this company.
September 23, 2026
Unprompted review
Reply from Stratco
Good afternoon, thank you for your feedback. So we are able to escalate this to senior management please email contact@stratco.com.au with all your contact details.
Mandy was very helpful
Mandy was very helpful. It was raining hard and he helped to carry the blinds inside the garage.
November 4, 2026
Unprompted review
Reply from Stratco
Thank you for your wonderful feedback! We're so pleased to hear that Mandy went above and beyond to help, especially in the heavy rain.
Mandy was great
November 4, 2026
Unprompted review
Reply from Stratco
Thank you so much for your kind words! We’re thrilled to hear that Mandy did a great job.
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Mandy the driver done a unreal job…
Mandy the driver done a unreal job getting into a tight backyard and very friendly
October 29, 2026
Unprompted review
Reply from Stratco
Thanks so much for your fantastic review! We're glad our driver did a great job. We really appreciate your support! 😊
Reply from Stratco
Thank you so much for your lovely review! It was a pleasure helping you. We really appreciate your kind words and support! 😊
I had a delivery this morning by a…
I had a delivery this morning by a gentleman named MADY. He was very polite and explained what he was delivering and was very happy to leave the items where I suggested. Great customer service.
October 28, 2026
Unprompted review
Reply from Stratco
Thank you for your lovely feedback! We’re delighted to hear that MADY provided such polite, friendly, and helpful service during your delivery.
Reply from Stratco
Thank you so much for your lovely review! It was a pleasure helping you. We really appreciate your kind words and support
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Mandy
Mandy, very professional, done job very well, attention to detail.
October 27, 2026
Unprompted review
Reply from Stratco
Thank you for your wonderful feedback! We’re delighted to hear that Mandy was professional, thorough, and attentive to detail. We really appreciate you taking the time to share your experience!
Reply from Stratco
Thank you so much for your kind words! We’re thrilled to hear that Mandy did a great job.
Steve did an amazing job delivering my…
Steve did an amazing job delivering my shed, called ro let me know he was not far away and dropped it off to the exact spot l wanted it.
October 22, 2026
Unprompted review
Reply from Stratco
Thank you for the great review! We're so pleased to hear Steve did an amazing job and kept you informed throughout the delivery. We appreciate your support.
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