Stratco Reviews 

Put up a review. Got a "cut and paste" reply like ever other negative review on here. Sent an email and l still haven't got a reply. Absolutely disgusting customer service and after sales service! Do something to resolve your issues.

Ordered fencing planks,poles, screws etc for our fencing contractor to install a new front fence. The supplies arrive on the start day, my husband asked the delivery driver where are the screws? Oh, there on back order! Rang Stratco, yes there on back order. NO NOTIFICATION of this delay to us! If they had told us we could have transferred the start date. How do you put up a fence with no screws. We now have poles and nothing else to show for it. The contractor was booked for 3 days. Now we'll have to wait until he's finished his other booked work. In a month or two. Stratco very disappointing business.

Tried call stratco Malaga several time this morning no answer, canningvale actually picked up the call and said they would get someone from Malaga to call me , nearly 4 hours later still no phone call 😑

Fast delivery. Reasonable easy to assemble for a flat pack shed. Instructions provided on assembly are step by step and are not hard to follow. Providing you have the correct tools and equipment to do the job it will take about 2 hrs. A 2nd person to help with the project is recommended.

Terrible service. I can't even obtain a quotation for the supply of a pergola. I lodged an on-line enquiry more than three weeks ago; and all I have received to-date is an auto response confirming they received my enquiry. Since then, I have phoned Stratco at Thornton 3 times to follow up on the quotation and all I ever hear is "I will chase it up and get back to you" I have even sent them a copy of the auto response email and still I hear nothing, not even the courtesy of a phone call or email to say they are working on it. All I hear is crickets. For god sake, it's a standard bloody pergola kit. Sorry Stratco but I certainly won't be wasting "my" valuable time to call you again

When you spend over $15k on a louvre pergola and it stops working after just 3.5 years, you expect better. I raised the issue with Stratco and had to follow up multiple times over 1.5 months just to get a response.

To finally be told it wouldn’t be covered under warranty — and that I’d need to purchase not only the motor but all associated components — was incredibly disappointing. On top of that, Stratco doesn’t repair; they only replace, and the parts alone were quoted at $1,200.

Ignore the flashy brochures and advertising. Consider this experience before choosing a company with such poor customer aftercare.

The fact that it took 1.5 months to provide an answer, right in the middle of summer when the pergola is actually needed, just adds further insult.

Steven did work at malarga store and now works at cannvale store. His been awesome to deal with the entire time very helpful and has got a can do attitude that young man deserves a pay rise i think

Looks fantastic can’t wait to go there the prices look so decent and what keeping everywhere else

Im not a handy guy, yet Anish was understanding and helped me out with my questions… would highly recommend him for his knowledge and service

I recently purchased some paint cans from Sratco Canning Vale, and I have to say, the customer service was absolutely top-notch! Anish went above and beyond to help me with my purchase, answering all my questions patiently and making the whole experience seamless. Highly recommend visiting Sratco if you want excellent products and outstanding service!

Stratco delivered a durable, well designed pergola that perfectly transformed our backyard

Excellent communication easy to speak to someone when you call regarding an online order. Constant updates on tracking and great communication from delivery person.

Really disappointed in the regular delays or non responses - started when hubby first contacted for a quote, no response for a long time despite attempts to contact (this was Malaga store). He ended up contacting Cannong ale and we paid for patio (not a small amount), to be delivered before Christmas, told it wouldnt then be delivered til 7 Jan. 7 Jan arrived and no patio, he contacted them to be told there was an error and wont be til 21 Jan. They would have known but did not think to contact him. We are planning an event at our house and now the backyard wont be finished in time because of these delays. Its the delays and the lack of communication that is frustrating.

Great visit today. Xanda helped us find some items for a job, got great service too. Can’t fault the team at Stratco Mandurah, always happy.

I want to give a really big shout out to Rebecca Cornish, one of your Gepps Cross Administrative team members.
Without boring you with details I had a delivery problem with an order for 6 sheets of fencing and two lengths of capping.
I am none too impressed with the on-line consultant through whom I placed the order, which left me with an order at your Richmond Road store and a few problems about getting it safely to my home address at Glengowrie.
I reached out to Rebecca Cornish and she was fantastic! Problem resolved wonderfully, thanks to her intervention.
You have a great team member there!

I was dissatisfied with my experience at Stratco Moruya, NSW.

We purchased a $12,000 roof kit for a rear patio installation in Narooma. Several parts were missing from the delivery, causing project delays. The fascia brackets also arrived damaged. Communication with Stratco Moruya was difficult, and the supply issues remain unresolved. Since the business has closed for Summer break, I must wait until next year to receive the missing materials.

Based on this experience, I cannot recommend the company. They appear to lack adequate quality assurances and are difficult to contact regarding incomplete orders.

Others may also receive incomplete roofing supplies and face challenges obtaining the necessary parts. Please exercise caution when considering this company, as they require full payment, may deliver incomplete kits, and are not responsive in resolving issues.

My online ordering went very well.
Certainly very easy.
The delivery was communicated to me by text when my order was being delivered.
The person delivering the order, as it was heavy, was fantastic, very helpful and polite. A great experience from Stratco.

Great product but more difficult to erect than the salesman said. Nevertheless all done and in place

Extremely helpful and willingly accommodated my needs. Highly recommend Stratco. Excellent customer service from John and Scott. Thanks David

Great service staff member got my goods put in my car wow just awesome service thanks Straco Malaga cheers kelvin gillies