Stratco Reviews 

If you could rate in the minus I would rate the customer service team -10. I ordered privacy screens online checked out paid for the products but there were none available. Got an email to say they need to order products and it would take 2 weeks, I said ok. I ordered 22 October, I called after 3 weeks, they couldn't give me an ETA. They said they will call back the next day. NO they didn't I called again, I called again, they again said they need to investigate. No they didn't call back, I called again now very angry, The original 2 weeks was a lie, its getting made in China I reckon even if it is they have tracking but not stratco. It's now 4 December still nothing. I sent an email cause I can't stand talking to their customer service team who don't know how to look up products ordered and just make up stories. They can't even STILL give me an ETA. I tried to save a few bucks but next time I'll get it from Bunnings.

Terrific customer service at Capalaba store.
Originally had a quote done at another store but no follow up customer service. Went to Capalaba and the staff were friendly and very helpful. Khyi went above with his customer service and product knowledge.

Scott - Stratco - Deer Park .
Scott was an absolute gun. Could not have asked for better service. Deserves a bonus!

great place to shop

After using the Stratco design tool and placing an order, an error occurred that prevented me from paying online, so I was advised to contact Stratco for assistance.
I called at 8 am and was helped by a person who was unsure about how to use the design tool and needed to ask supervisors for advice.
I had to call her twice to get an update, and when the order was finalised, I was told that Stratco can't deliver the next day as promised because the cut-off time had passed.
We had different opinions about whose fault this was. I said it was on her. She said it was because she needed help and responses from others within Stratco.
You would think that Stratco at least teaches its employees to say, 'I'm sorry, my mistake.' This took way too long.

The online ordering process was straightforward and went smoothly. The product was delivered within a reasonable timeframe and both Stratco staff members and the delivery staff were friendly and helpful when I spoke with them.

Easy to order, easy to self install with just a rubber hammer and they look great when complete.

I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my initial design, she remained cheerful, and constantly assured me that she was there to arrange the shed that I wanted. I was impressed by her light heartedness, friendliness and her wonderful ability to change quotations and shed designs promptly when I suggested changes. You're a star, Hazel!

Easy to order online and good value for money product that was easy to put together. Only issue I had was delivery took 15 days for a small item coming from an hour and half away. When I called to check after 12 days, the person that answered was unhelpful. They only told me that it hasn’t been picked up yet and they had another few days to do so. Not sure why it takes 10-14 days to do a local order.

My family has paid for materials and invoicing to have a roof put up over our back deck. The materials for it were delivered quite some time ago now and we even took down the old roof ourselves.
The day came for them to turn up and put the roof on. Nothing. Rescheduled and again nothing. It’s now been multiple reschedules and no shows and the materials for the roof have been sitting on the front lawn since they were delivered.
The back deck is virtually unusable now as it’s just baking in full sun all day long.
I have zero trust in Stratco now and absolutely think they should at the least provide a partial refund for screwing us around and not following through with a paid for service. I am well aware that under Australian consumer law if a company fails to provide a customer with a paid for service that customer is well within their legal rights to take legal action to recoup the costs of that service.
To anyone considering going with stratco my advice is don’t. They’ll take your money and blow you off.

Very easy to order small shed online and a very friendly delivery person. The shed was a little difficult to put together if you don't have past experience.

I dealt with Michelle Millar at the Caboolture branch, QLD for the design and quote for my open pergola kit. She was extremely helpful, very knowledgeable and nothing was too hard. She is a very happy, friendly person which made the process even better! Give Michelle a Gold Star!

Kind regards,

Arnie

Good communication re the delivery date and (temporary) delay with 1 non-urgent component. Also the delivery driver did a great job in positioning the purchased carport pack into our driveway without vehicle access being blocked

I walked in looking for a solution, expecting week or so turn around time for a quote. I was pleasantly surprised when Stephanie Schubert from Gepps Cross in SA a dream to deal with, I left with a quote in hand in twenty minutes. She knew her stuff, and made a quote come to life with a flurry of fingers and a knowledge base learned from experience. Thank Steph.

Easy to use online ordering system. Good value outdoor lounges and they look great on my patio! Polite and helpful delivery man.

Firstly my patio was delayed then just put off. I had to ring ,send emails to try to get a date as communication was terrible. Finally got started and the apprentice fitter was great and worked well and careful while Dan stood around watching and making small talk and trying to push his luck, which seems to be a regular thing.
I passed on my concerns at the time and asked for someone else to fit flashing as I was not comfortable with him here but they sent him back !
I wasn't happy with the finished result as it left a unsightly large gap from my eve to start of patio.I was never informed this would be left like this and disappointed that they felt it would be ok to do so. I felt a conversation about that and options should have been covered in planning.
I then out laid another 1400 to have a flashing made by them to cover it.
I have cream patio tiles and after cutting the aluminium the path was not swept ( or even tell me and I'll do it ) so when it rained my path now has rust marks all over it.
I sent a message asking what could be done and was told ," nothing as if it wasn't that you would find something else to complain about "
I take a pride in my home and yes do expect other tradies to take in there's also.But if that's what you think, have some respect as to not say it.
Generally the workmanship could have been better but the attitude that came with it was discusting and I will not use again nor my friends and family.And men, don't leave your wife home alone
UPDATE 16th OCTOBER
I responded with my email as requested and have received a return email expressing Stratco company disappointment with this, however to date have received no further communication.
UPDATE 30 OCTOBER.

NO FURTHER CORRESPONDENCE HAS BEEN RECEIVED BY STRATCO TO ME.

Knowledgeable and friendly staff. Very helpful. Quality metal roofing and siding.

always happy with Stratco; love getting the information they send out and their prices are always competitive, even Bunnings r hard to beat a Stratco sale; The products are good quality and I have never been disappointed; The ordering online is nice and easy and the communication is great for keeping me up to date with my order; the delivery guys are so nice will put the order wherever I want and the text messages tells me within 15 minutes of their arrival; my view of Stratco is, they are 2nd to none, and I will continue to use them and recommend them to family and friends; Thank you Mary

Staff at Deer Park we knowledgeable and nothing was too much trouble. Definitely heading back there because of the range, prices and the staff.

We went to the other hardware store (starts with a B) for Clothes line supports. Wasted about an 1 hour and came out none the wiser. Their sales rep informed us that they had a clothes line in the back yard and that was all they knew. We then went to Stratco Caboolture, what a change. The Sales Rep, could not do enough for us. Went thru the whole range, gave a few helpful hints and was a pleasure to deal with. The only thing is that I did not get his name, spoke with a slight American accent. We were at the store about 10:00 Saturday. We will be back as we need a metal decor screen. Thank you