My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and the... See more
Company replied
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Review summary
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WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things... See more
Company replied
The ladies in-store were fantastic. They made recommendations, allowed me to vacillate between color choices and ultimately helped me find the perfect bag (the mosaic in bottle green). Then we yap... See more
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I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for e... See more
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Company details
Written by the company
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Contact info
United Kingdom
- strathberry.com
4.4
Excellent
512 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bags are lovely and the service is…
The bags are lovely and the service is very good.
January 26, 2026
Unprompted review
Reply from Strathberry
Thank you for your thoughtful feedback. We’re delighted to know you appreciated both the craftsmanship of our bags and the level of service, as this is what we strive to provide our customers.
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The bag is great
The bag is lovely, quality leather and finish.
Extremely versatile for any occasion.
January 19, 2026
Unprompted review
Reply from Strathberry
Thank you for sharing your experience. We’re very pleased to hear the craftsmanship and versatility met your expectations.
Very efficient ordering service
Very efficient ordering service, prompt delivery, clear communication throughout the process. Very impressive compared to other experiences.
January 27, 2026
Unprompted review
Reply from Strathberry
Thanks so much for the kind review! We’re really happy you had a smooth experience from ordering to delivery. Appreciate you taking the time to share this!
Bad customer support
I bought a bag on 6th of December and still have not received or received the money back. Customer services gives different answers every time I contact them.
December 6, 2025
Unprompted review
Reply from Strathberry
We’re very sorry to hear about your experience and understand how frustrating this must be.
This is certainly not the level of service we aim to provide. We can see that our customer care team is currently in the process of assisting you with this matter and working towards a resolution.
If there is anything outstanding or if you need further support, please don’t hesitate to let us know so we can ensure this is resolved as quickly as possible.
Reply from Strathberry
Thank you so much for your kind feedback, we’re delighted to hear this. Enjoy carrying it!
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Mosaic nano WOW!
Super look and super quality! Happy to have bought my first Strathberry bag. Happy with customer service when I wrote for a question. I will by again
January 13, 2026
Unprompted review
Reply from Strathberry
Thank you very much for taking the time to share your experience. We are so happy to hear that you are pleased with your first Strathberry purchase and your experience with our Customer Service team.
Beautiful bags and cashmere
I have ordered bags and also cashmere accessories from Strathberry. All have been amazing quality. I love their timeless style. All my orders have arrived promptly and beautifully packaged. I ordered some items as gifts for Christmas last year and everyone was really delighted with their presents. Some of my bags I have had for quite a few years now and the quality is still superb. Highly recommended.
January 3, 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to leave such a wonderful review.
We are so pleased to hear you’ve enjoyed the quality, timeless style, and gifting experience with Strathberry over the years. Your continued support and recommendation mean so much to us.
Beautifully made bags that are well worth the money
I am obsessed with my beautiful Charlotte Drawstring in Oxblood. The leather is so soft, it is beautifully made and it holds everything I need. It also arrived within days of me ordering it as a gift to myself after a work promotion. I love it so much, I might get it in navy too!
January 12, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind review!
We are so glad to hear that you are obsessed with your Charlotte Drawstring in Oxblood.
We really appreciate you taking the time to share your experience.
Stunning Bag
Stunning Bag
I’ve recently bought the hobo bag and I absolutely love it! The craftsmanship is fantastic and it came beautifully packaged. I have had many compliments on my bag, it’s practical and beautiful at the same time!! Highly recommend to anyone who wants affordable luxury bags.
December 13, 2025
Unprompted review
Reply from Strathberry
Thank you so much for your lovely review! We’re thrilled to hear how much you love your hobo bag and that the craftsmanship, packaging, and practicality all stood out to you. It’s wonderful to know you’ve been receiving so many compliments, thank you for recommending us, it truly means a lot.
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Massive fan of the brand
I have bought numerous bags from Strathberry in last few years and they are such excellent value for money! Always arrive beautifully packaged too.
January 10, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your continued support! We’re delighted to hear how much you enjoy your Strathberry bags. It’s also wonderful to know the packaging adds to the experience. We truly appreciate your loyalty and look forward to welcoming you back again soon.
Great product
Great product
Staff are so pleasant knowledgeable and helpful
January 11, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind feedback! We’re delighted to hear that you love the product and found our team pleasant, knowledgeable, and helpful. We really appreciate you taking the time to share your experience.
Strathberry Mosaic Bag in soft croc-embossed walnut leather
I absolutely love my new Strathberry Mosaic bag...in soft croc-embossed walnut leather. The handbag itself is beautifully made and of extremely high quality. The process of placing my order to delivery of my bag was extremely quick and I was kept informed throughout the ordering, shipping and delivery stages. Thank you so much...and I look forward to placing my next order very soon!
January 16, 2026
Unprompted review
Reply from Strathberry
Thank you so much for this wonderful review! We’re thrilled to hear how much you love your Mosaic bag in soft croc-embossed walnut leather, it’s a beautiful choice. We’re also delighted that your experience from ordering through to delivery was smooth and well-communicated. Thank you for your kind review and support, and we very much look forward to welcoming you back again soon.
I bought a mosaic bag in the color…
I bought a mosaic bag in the color taupe on the Strathberry site during a promotion at the end of 2025 (order number: 205748). I received the bag that is very well made and was beautifully packaged the week before Christmas. I requested immediately a return as the bag did not fit my frame as expected. My return was registered and I was to await further instructions via e mail. The instructions never came. I waited patiently. Finally I emailed Strathberry numerous times about my issue. Again with no reply. Now my return window has passed. I don’t understand the complete lack of communication on my matter. Even to be informed I can’t return the bag. I will never buy from this company again. I feel scammed. The bags are too expensive not to have the option to return them.
January 25, 2026
Unprompted review
Reply from Strathberry
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially given the timing around the holidays and the value of the purchase.
Please accept our sincere apologies, unfortunately, your initial emails were directed to our spam folder, which caused the delay in our response. This is certainly not the level of service we aim to provide, and we’re sorry for the inconvenience this caused.
Our Customer Care team has now been in touch directly and has provided prepaid return labels for your order. If you experience any issues at all with the return process, please let the team know and they will be happy to assist further.
Thank you for bringing this to our attention.
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Reply from Strathberry
Thank you so much for your kind feedback. We’re delighted to hear you love the handbag and find it so special. Enjoy carrying it!
Phenomenal bag
Phenomenal bag - so pleased with it!! Great customer service too
January 21, 2026
Unprompted review
Reply from Strathberry
Thank you very much for your kind review! We are so pleased that you've had such a positive experience, as this is definitely what we aim to provide our customers.
Reply from Strathberry
We’re sorry for the delay. We’ve sent you a request for your order number so we can chase this with our finance team. Thank you for your patience.
Beautiful bag, beautifully packaged
I ordered an item from Strathberry which arrived fast, beautifully packaged and was even better in the flesh than it looked online. Their bags are stunning with service to match.
Highly recommended.
November 20, 2025
Unprompted review
Reply from Strathberry
Thank you for such a wonderful review! We’re so pleased you loved the bag, the packaging, and the service. Your review truly means a lot to us.
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Superbly made bag and swift delivery
January 8, 2026
Unprompted review
Reply from Strathberry
Thank you! We’re delighted you loved the bag and the speedy delivery .
Fabulous quality product and excellent…
Fabulous quality product and excellent customer service. Thank you.
December 1, 2025
Unprompted review
Reply from Strathberry
Thank you so much for your kind words! We’re thrilled you loved the quality and our customer service.
I received the tote bag and was unhappy…
I received the tote bag and was unhappy with the way the straps lay. Its not practical for daily use. Tried to get refund and they refused me. These things arent stated when buying product. They lack customer service and retaining customers.
January 17, 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to share your feedback.
As confirmed in our correspondence, this item was a personalised product and, in line with our returns policy, personalised items are non-returnable unless deemed as faulty.Although this is stated during the ordering process and in our Terms & Conditions, we appreciate you sharing your feedback and have taken it on board. We will be reviewing how this information is displayed to make it clearer and more prominent for future customers.
We’re sorry to hear that the Melody Tote did not meet your expectations in terms of strap style and practicality. This will also be shared with our Design Team for further review.
Thank you again for taking the time to share your experience. We really appreciate your feedback and value the opportunity to learn and improve.
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