My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things... See more
Company replied
The ladies in-store were fantastic. They made recommendations, allowed me to vacillate between color choices and ultimately helped me find the perfect bag (the mosaic in bottle green). Then we yap... See more
Company replied
I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for e... See more
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Company details
Written by the company
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Contact info
United Kingdom
- strathberry.com
4.4
Excellent
512 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent quality
very easy website. bag is excellent quality, first time i have bought from this company and great discount on the bag, shame it was not applied to all bags as I would have bought another design bag as well
April 10, 2026
Unprompted review
Reply from Strathberry
Thank you very much for your kind feedback!
We're so pleased you had a smooth shopping experience and that you're happy with the quality of your bag. We appreciate your feedback about the discount and have taken that on board.
Hopefully, you'll find another design you love next time.
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The handbag is gorgeous love the…
The handbag is gorgeous love the design. Quality leather! I ordered the clay color and love it. There is just enough room for everything I carry with me.
April 8, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely review. We’re delighted to hear you love the design and quality of the leather, and that the clay colour is perfect for you. It’s great to know the size works so well for everything you need to carry.
Still don't have the purse
Still don't have the purse. Was supposed to arrive days ago for a party. Never arrived.
April 12, 2026
Unprompted review
Reply from Strathberry
We’re very sorry to hear that your purse hasn’t arrived in time for your party. We completely understand how disappointing that must be.
Our Customer Care team is currently looking into this for you. At present, the parcel is being held in US customs, which has unfortunately caused an unexpected delay. We have contacted you directly with further details and will continue to monitor this closely to ensure it is released and delivered to you as soon as possible.
Thank you for your patience and we truly appreciate your understanding while we work to resolve this.
one of the best
Beautiful, well-crafted handbags. Fast shipping, beautiful packaging. 5/5 recommend
April 3, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind words. We’re delighted to hear you love the craftsmanship, packaging, and speedy delivery. We truly appreciate your support and recommendation.
Lovely experience
I am so happy with my bag ❤️ I was a bit nervous purchasing from the EU but all customs/taxes/etc were covered and the bag reached me in less than a week. The quality looks amazing and I loved the packaging. Sincerely recommended!
April 3, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful review. We’re delighted to hear how happy you are with your bag and that everything from delivery to packaging met your expectations. It’s great to know your experience with customs and shipping was smooth as well.
We truly appreciate your recommendation and hope you enjoy your bag for many years to come.
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Reply from Strathberry
Thank you so much for your lovely review! We’re so glad you’re enjoying your bag and that it arrived quickly.
GORGEOUS BAGS!!
Your website is great, ordering is easy, and shipment was so prompt. My new leather bag is simply gorgeous! This is my 4th Strathberry bag. I get constant compliments.
Thank yiu!
April 9, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you find our website easy to use and that your order arrived promptly. It means a lot to us that this is your fourth bag with us; your continued support truly makes our day. We’re especially thrilled that you love your new leather bag and that it’s been turning heads with so many compliments.
Thank you again for being such a valued customer. We look forward to welcoming you back for your next piece.
An Exquisite Addition to a Lady’s Collection
I recently had the pleasure of acquiring a Strathberry handbag through Ounass, and I must say the experience was altogether most delightful from beginning to end.
Upon arrival, the presentation was utterly impeccable; beautifully wrapped and exquisitely arranged in a manner one would expect from a house of true luxury. Such thoughtful attention to detail immediately set the tone for what proved to be an exceptional purchase.
The handbag itself is simply magnificent. The rich chocolate leather is of remarkable quality, supple and beautifully grained, whilst the signature gold bar fastening lends the piece an air of quiet grandeur and distinction. Its silhouette is graceful, polished, and entirely timeless; an object of elegance rather than mere fashion.
What I find most admirable about Strathberry is their understanding of refined luxury: they create pieces that whisper sophistication rather than shout for attention. There is an unmistakable sense of heritage, grace, and restraint in the design; qualities so often absent in modern fashion yet so deeply treasured by ladies of discerning taste.
It is precisely the sort of handbag one imagines carrying for years to come, regardless of passing trends, and one which shall remain ever stylish and relevant within a well-appointed wardrobe.
My sincere compliments as well to Ounass, whose service was faultless and whose presentation transformed the entire experience into something that felt wonderfully indulgent and personal.
Without the slightest hesitation, I daresay this shall be the first of many Strathberry pieces to join my collection. A truly splendid acquisition for any lady who values enduring elegance, noble simplicity, and the art of understated luxury.
February 24, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your beautifully written review and kind words about Strathberry and Ounass.
We are truly delighted to hear how much you enjoyed both the presentation and the craftsmanship of your handbag. It means a great deal to know that the design, quality, and attention to detail resonated so strongly with you.
Your appreciation of our commitment to understated elegance and timeless style is especially valued, and we are honoured to be part of your collection. We look forward to welcoming you back for many more pieces in the future.
Gorgeous bag
Once again, Strathberry nailed it—this bag is absolutely gorgeous.
You really can’t stop at just one. It’s the kind of piece you end up wanting in multiple colors for different seasons and occasions.
I love the versatility—wear it crossbody during the day or carry it by hand for a more polished look. It feels current without chasing trends, which is exactly what makes it timeless.
April 8, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind words!
We're so pleased to hear how much you love your bag and its versatility, from crossbody by day to a more polished look in the evening. We completely understand wanting more than one, as different colours really make each piece feel special for any season or occasion. Your support means a lot to us, and we hope you enjoy your bag for many years to come.
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Beautiful bags and accessories made in…
Beautiful bags and accessories made in the most gorgeous leather, would highly recommend with excellent customer service! Five star ⭐️
March 29, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful review! We’re delighted to hear how much you love the quality of our leather and our bags and accessories. It also means a lot to know you had such a positive experience with our customer service.
Reply from Strathberry
Thank you so much for your lovely feedback! We’re absolutely delighted to hear everything was perfect and truly appreciate you taking the time to share your experience.
Such a pleasant experience
Excellent service and great extremely helpful staff.
March 28, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team.
Speedy delivery and beautiful bag
Speedy delivery and beautiful bag. Loved it!!!
March 24, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful feedback!
We’re delighted to hear your order arrived quickly and that you love your beautiful new bag. Enjoy it!
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Nicely packed and delivered safely
March 27, 2026
Unprompted review
Reply from Strathberry
Thank you for your lovely feedback!
We’re so pleased to hear your order arrived safely and that you were happy with the packaging. We hope you enjoy your new bag.
My third bag from the brand
My third bag from the brand. I love them all.
April 5, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your continued support!
We’re thrilled to hear this is your third bag and that you love them all. It truly means a lot to us. We hope you enjoy your growing collection!
My purse broke after only 3 months :(
My purse broke after only 3 months :(
April 4, 2026
Unprompted review
Reply from Strathberry
Thank you for your feedback, and we’re really sorry to hear about your experience, as that’s certainly not what we’d expect.
We can confirm we’ve also received your email along with the images. Thank you for sending those through. We’ll review everything carefully and be back in touch shortly to find the best possible resolution.
We appreciate your patience in the meantime.
Reply from Strathberry
Thank you so much for your kind words!
We’re delighted to hear you love your bag and appreciate your lovely feedback. Enjoy your beautiful new handbag.
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Purse is a little darker than in the…
Purse is a little darker than in the picture. Also took longer to come in than I thought. But nice quality bag.
April 3, 2026
Unprompted review
Reply from Strathberry
We’re glad to hear you’re happy with the quality of the bag; that means a lot to us!
We appreciate your note about the colour appearing slightly darker than expected, as well as the delivery time taking longer than anticipated. Your comments are really helpful and will be shared with our team as we continue to improve both our product presentation and shipping experience.
Enjoy your new bag.
Enjoy your new bag!
Excellent Bag
I’m very happy with my new mosaic bag, it is such a good quality leather with great artisanal stitching. Also the bag arrived in one day which is amazing considering it was an international order to Switzerland.
March 24, 2026
Unprompted review
Reply from Strathberry
Thank you for your wonderful review!
We’re so pleased to hear how happy you are with your Mosaic Bag and that you appreciate the quality of the leather and artisanal craftsmanship.
We’re also delighted that your order arrived so quickly, and we hope you enjoy your new bag for many years to come.
Reply from Strathberry
Thank you so much!
We’re thrilled to hear you love your bag and that it arrived so quickly. Enjoy every moment with it.
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