Strathberry Reviews 512

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting the luxurious leather, excellent stitching, and attention to detail that makes each item feel special and well-made. Many people appreciate the fast shipping and beautiful packaging, often receiving their orders promptly and finding the unboxing experience satisfying. The staff, both in-store and online, are frequently highlighted for being friendly, helpful, and attentive, making the overall purchasing experience pleasant. However, some customers experienced issues with their orders, including significant delays in shipping, lack of communication regarding order status, and problems with tracking information. A few other people also felt that the quality control was lacking, receiving products with damage, scratches, or defects, and encountering difficulties with FedEx deliveries and customs paperwork for international orders.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the beautiful design, luxurious feel,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers praising the easy online... See more

Staff

People report positive experiences with staff, consistently describing them as exceptional, kind, personable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and the... See more

Company replied

Rated 5 out of 5 stars

WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things... See more

Company replied

Rated 5 out of 5 stars

The ladies in-store were fantastic. They made recommendations, allowed me to vacillate between color choices and ultimately helped me find the perfect bag (the mosaic in bottle green). Then we yap... See more

Company replied

Rated 5 out of 5 stars

I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for e... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

512 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The store experience was incredible

The store experience was incredible, I tried a couple different colours and was impressed by the gift-wraping.

March 23, 2026
Unprompted review
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Reply from Strathberry

Thank you so much for your lovely feedback!

We’re delighted to hear you had such a great in-store experience and enjoyed exploring different colours. It’s wonderful to know the gift wrapping made an impression, too, as we love adding those special finishing touches. We hope you enjoy your new piece.

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Rated 3 out of 5 stars

I wouldn’t agree with the glowing…

I wouldn’t agree with the glowing reviews many bloggers are currently posting about Strathberry. I ordered the Crescent Moon bag and, unfortunately, the design feels like it wasn’t created with the user in mind.

To start with, there isn’t a single interior pocket. Even fast fashion brands manage to include at least a small compartment for cards or essentials—this feels like a basic oversight.

More importantly, the bag is extremely impractical to use. It’s almost impossible to zip it closed while wearing it. The zip is too soft, and the weight of the leather pushes the sides together, meaning you need both hands—and ideally a flat surface—to close it. In real-life situations like commuting, this is inconvenient at best and at worst makes you more vulnerable to pickpocketing. Ironically, once you do manage to zip it, it’s quite difficult to open, so security only comes after a struggle.

The straps are another weak point. The long strap is excessively long, causing the bag to sit too low on the hip—both impractical and not particularly flattering. The short strap, on the other hand, is too short to function as a comfortable shoulder bag. There’s no middle ground, which limits how you can actually wear it.

To give credit where it’s due, the craftsmanship is excellent—the leather, metal hardware, and stitching are all beautiful. But aesthetics alone don’t make a good bag. Functionality matters just as much, and in this case, it’s where the design falls short.

March 24, 2026
Unprompted review
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Reply from Strathberry

Thank you for taking the time to share such detailed feedback.

We truly appreciate your honesty. We’re sorry to hear that our Crescent Moon didn’t meet your expectations in terms of functionality and ease of use. Your comments on the design, straps, and usability are incredibly valuable, and we will be sure to share them with our product team as we continue to refine our designs.

We’re glad to hear you found the craftsmanship and materials to be of high quality, but we understand that practicality is just as important. Thank you again for your thoughtful insights; they help us improve and better serve our customers.

Rated 5 out of 5 stars

first trip to London

this was my first time in London and first time at a Strathberry store. i ordered a bag online a few years ago and was so excited to shop in person. i left with not one, but two new bags!

March 22, 2026
Unprompted review
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Reply from Strathberry

Thank you for sharing this special moment with us!

We’re so glad your first visit to London, and to our store lived up to the excitement. Leaving with two bags sounds like a perfect experience, and we hope you love carrying them as much as we loved having you in store.

Rated 5 out of 5 stars

Beautiful bag at an affordable price

I honestly was afraid to order from overseas, but the shipping was faster than most items I’ve ordered in the US. The bag is beautiful and EXACTLY as pictured. The leather is soft, yet sturdy and the stitching on this bag is perfection. I’ve received numerous compliments and it’s nice to wear something uniquely different than the stays quo.

March 14, 2026
Unprompted review
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Reply from Strathberry

Thank you so much for your kind words!

We’re thrilled to hear the bag exceeded your expectations and that it arrived so quickly. It means a lot to know you appreciate the quality and craftsmanship, and even more that it’s turning heads! Enjoy carrying something truly unique.

Rated 5 out of 5 stars

A very nice bag

A very nice bag, perfect size and beautifully crafted leather. A piece that truly speaks for itself. I recommend it wholeheartedly.

March 28, 2026
Unprompted review
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Reply from Strathberry

Thank you for taking the time to leave your review. We’re so glad you love the size and beautifully crafted leather. It means a lot to hear the piece speaks for itself. Enjoy carrying it!

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Rated 5 out of 5 stars

Classic, Structured, and Beautifully Crafted

This is my second bag from Strathberry, and once again, the craftsmanship stands out. The leather is exceptional - rich and noticeable from the moment you open the box. The mini tote strikes the perfect balance in size, fitting essentials while maintaining a timeless, compact silhouette. Its structured design gives it a consistently polished, refined look.

March 31, 2026
Unprompted review
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Reply from Strathberry

Thank you for your continued support. We’re so pleased to hear that your second Strathberry bag has lived up to expectations. It’s wonderful to know the craftsmanship and exceptional leather stood out right from the start, and that the mini tote’s size and structured design strike the perfect balance for you. We hope you enjoy carrying it for many occasions to come!

Rated 5 out of 5 stars

Stylist and Melville Wallet

WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things organized in this design. The Stylist is beautiful and fit exactly what I needed for a semi-formal event. Fast shipping as well. I will be a repeat customer.

March 21, 2026
Unprompted review
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Reply from Strathberry

Thank you for your lovely feedback! We’re so glad you’re enjoying the quality and craftsmanship of your Stylist and Melville Street Wallet, and that both suited your needs perfectly. We also appreciate your note on our fast shipping. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

No duties or taxes free shipping (Canada)

Ive been keeping an eye on a Strathberry purse for over a year, waiting for there to be a sale. Well it finally happened and I added the purse to my cart but I was not sure about the taxes, duties, and shipping, how much more expensive it would make the total. But after seeing it in the cart for the same price as on the site, I googled if there was taxes or duties and it said no its all included in the price you see. The shipping was also incredibly fast, and shipped fron the UK to canada and to my door in less than 5 days.

March 25, 2026
Unprompted review
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Reply from Strathberry

Thank you for your wonderful review! We’re so glad your wait for the perfect purse was worth it and that you found the pricing clear and hassle-free. It’s great to hear your order arrived quickly and smoothly all the way to Canada. We hope you enjoy your new bag!

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Rated 5 out of 5 stars

Great product!

February 10, 2026
Unprompted review
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Reply from Strathberry

Thank you for taking the time to leave your feedback. We’re delighted to hear you’re enjoying your product.

Rated 5 out of 5 stars

Very happy!

I’ve been eyeing two bags for many many months at Strathberry. I love the design and quality of the bags, so modern yet so refined! I got a Mini Tote through their website. It arrived so fast, the unpacking experience was very satisfying and the bag is just beautiful. Now I am planning to purchase the other one I have been eyeing in-store, for the whole experience.

March 20, 2026
Unprompted review
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Reply from Strathberry

Thank you for your fantastic review! We’re thrilled to hear how much you love your Mini Tote and enjoyed the unboxing experience. We look forward to welcoming you in store for your next bag. We’re sure it will be just as special.

Rated 5 out of 5 stars

High quality, great price

Extremely satisfied with the quality and craftsmanship of my new bag

March 28, 2026
Unprompted review
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Reply from Strathberry

We’re so pleased to hear how happy you are with your new bag! It’s wonderful to know the quality and craftsmanship have met your expectations.

Rated 5 out of 5 stars

I loved the bag

I loved the bag, its super classy. Easy to carry. Holds enough stuff to carry around and made really well. The finishing of the bag is beautifully done. I am looking forward to add another one in my collection.

March 16, 2026
Unprompted review
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Reply from Strathberry

Thank you for your lovely review. We’re delighted to hear how much you enjoy your bag and appreciate the quality and craftsmanship. We look forward to welcoming another addition to your collection soon!

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Rated 5 out of 5 stars

I absolutely love my new handbags

I absolutely love my new handbags! Great quality, elegant and beautifully presented. The dust bags alone are of such high quality so it is evident much care has been taken with these bags.
I found the delivery quick and communication surrounding it, fantastic.
I am. Already eyeing up my next purchase.

I vowed to shop with local brands and I am so pleased to have found Strathberry!

March 20, 2026
Unprompted review
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Reply from Strathberry

Thank you for your wonderful feedback. We’re thrilled to hear how much you love your handbags and that you appreciated the quality, presentation, and service. We look forward to your next purchase!

Rated 5 out of 5 stars

So impressed!!

So impressed with my buy and service. I love my new bag its so beautifully made.

March 19, 2026
Unprompted review
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Reply from Strathberry

Thank you very much for your kind feedback. We’re delighted to hear how much you love your new bag and that you had a positive experience with our service.

Rated 5 out of 5 stars

Ordered the kite maxi

I ordered the kite maxi. I live in Canada so this was an overseas order. There was an issue with the bag, Strathberry removed the matter almost immediately, I'm impressed given my previous consistent bad luck in overseas shopping. I have since deleted my original review, and rewritten it. They have a new customer for life.

March 22, 2026
Unprompted review
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Reply from Strathberry

Thank you for your message, and I’m very sorry to hear about your experience.

Our team has checked and, unfortunately, we don’t have any record of a quality issue being reported with your order. In the rare cases where a bag does have a problem, we always offer a free return and full support, so please do reach out to our team directly. We’d be happy to assist and ensure the situation is resolved.

Rated 5 out of 5 stars

Great service and excellent bags.

March 13, 2026
Unprompted review
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Reply from Strathberry

Thank you so much for taking the time to leave such a kind review! We're delighted to hear that you had a great experience with our service and that you love our bags. Your support means a lot to us, and we look forward to serving you again in the future!

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Rated 5 out of 5 stars

We are absolutely loving our…

We are absolutely loving our strathberry experience!!! My fiancé loves the bags, and I love the design & construction of them. And the shipping time is amazing coming from the UK. Keep up the great work!!! I’m sure i’ll be getting many more over the years for my fiancé/wife and our five daughters!!!

March 9, 2026
Unprompted review
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Reply from Strathberry

Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you and your fiancé are enjoying your Strathberry pieces. It’s fantastic to know that both the design and craftsmanship have made such a great impression, and that the shipping experience has exceeded your expectations.

We’re especially touched to hear that Strathberry is becoming part of your family’s journey what a lovely thought that your fiancé and daughters will enjoy our pieces for years to come.

Thank you again for your support we truly appreciate it and look forward to welcoming you back!

Rated 5 out of 5 stars

I am absolutely in love with Strawberry

I am absolutely in love with my Strathberry. Truly one of those purchases that just feels special from start to finish.

The whole experience was effortless—the website is so easy to use, everything was available, and the selection is beautiful. But when it arrived… wow. The quality is just next level. The leather is rich, structured, and that real leather smell? Divine.

Every single detail feels considered. The design is so clean and modern, yet somehow completely timeless at the same time. It’s elegant without trying too hard, which I love. And the twilly being 100% silk just makes it feel even more elevated.

And shipping? It arrived to the US in just 2 days. So quick, so smooth, no stress at all.

I’m genuinely so happy with this piece—it already feels like one of those forever bags I’ll keep reaching for again and again.

March 6, 2026
Unprompted review
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Reply from Strathberry

Thank you for your kind review! We’re truly delighted to hear how much you love your new Strathberry.

It’s wonderful to know that every part of your experience felt effortless, from discovering the collection to the moment your piece arrived. We take great pride in the craftsmanship behind each bag, so hearing how much you appreciate the quality of the leather and the attention to detail means a great deal to us.

We are especially pleased that the design and finishing touches resonated with you. Creating pieces that feel both timeless and elevated is at the heart of what we do.
And of course, we are glad your order reached you so quickly and smoothly exactly as it should.

Thank you again for sharing your experience. We hope your Strathberry remains a piece you return to and enjoy for many years to come.

Rated 5 out of 5 stars

Great service

Lovely service from the minute I opened the door , staff very welcoming. Lovely rang of bags .

March 7, 2026
Unprompted review
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Reply from Strathberry

Thank you for your review. We are delighted to hear that you felt welcomed from the moment you arrived. Providing attentive service and offering a carefully curated selection of bags is at the heart of what we do, so it is truly rewarding to know your visit reflected this. We look forward to welcoming you back again soon.

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