My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and the... See more
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Review summary
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Reviews shaping this summary
WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things... See more
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The ladies in-store were fantastic. They made recommendations, allowed me to vacillate between color choices and ultimately helped me find the perfect bag (the mosaic in bottle green). Then we yap... See more
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I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for e... See more
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Company details
Written by the company
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Contact info
United Kingdom
- strathberry.com
4.4
Excellent
512 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Will never see my refund money back, call recording without consent management
Strathberry has made some decent bags, of which I have ordered quite a few including the 'Stylist' lately. Compared to the earlier 'Mosaic' or similar models, one can definitely tell, that Strathberry is getting more confident about what level of quality to sell at what price (meaning, the 'Stylist' is not worth its money in my humble opinion). The reason for this review is far worse though:
After weeks without a notification, I finally received a Raffia 'Stylist' that was of very poor quality and all crooked. I submitted a return request, which was approved, telling Strathberry that the refund needs to go to a different bank account as the account it was paid from has been closed. I was provided with a FEDEX shipping label. After again not hearing from them, I asked for the whereabouts of my return, to which they replied it was probably lost and that needed to check with my local post office whether it had been returned t them. I hadn't been (this exercise was also interesting, since the tracking was also available to them and the post office had no more information than what could be told from the tracking number). They finally agreed to refund the bag and AGAIN, I mentioned that the refund needed to go to a different account, to which the reply was that they just can't do that.
Messages about the closure of the account as well as mentioning my frustration with the customer service were just ignored. As a final resort, I called them today and happened to speak to the same person I had been writing emails for.
She mentioned that now it would be too late because the refund had already been issued and that I should go and trace it. She would however ask the 'finance department' what they could do. When I asked her why she didn't check with the 'Finance Department' weeks ago when I first requested the refund to a different account, she kept repeating that this was not in her power. It was like talking to a wall. (The only thing she did react to was, when I said, that I was beginning to lose my sh** here and that this was beyond frustrating and she threatened with management to get involved because of swearing and that all call would be recorded (which is also interesting, as it was not announced at the beginning of the call, so definitely a data protection issue). I told her to please get management involved as they might be able to finally help and to PLEASE also show them month-old email chain.
In a nutshell: This customer service is not living up to what the brand claims to be.
Update: My refund is gone, will never see it again, Strathberry has obviously not followed up as promised. I wish I could upload pictures of the quality of the returned bag on here. It was crooked and looked like a cheap bag from a Bali beachside shop. Have also read several other comments about this on here. Turns out that the lady on the phone also lied about call recording as Strathberry has later confirmed there is no such thing. Really professional.
Never again.
March 2, 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to share your feedback.
We are very sorry to read how frustrating this experience has been for you and that it has caused you such concern.
Regarding your return, once we had been made aware of the delay in this reaching us, we raised an investigation with the carrier. Unfortunately, this investigation was inconclusive, as there was no recorded movement showing the parcel arriving at our warehouse. While we understand how worrying this must have been, we proceeded in good faith to resolve the matter and issued your refund.
Regarding your refund, as confirmed and stated on our returns policy, refunds can only be processed back to the original payment method used at checkout. For security and fraud-prevention reasons, we are unable to redirect funds to a completely different bank account, and exceptions cannot be made to this policy.
We appreciate your concern regarding the original account being closed. In most cases, when a bank account linked to a card has been closed, the card issuer is still able to receive returned funds and either transfer them to a new account or contact the account holder directly. Occasionally, there may be a delay before the refund appears; this timeframe is determined by the card issuer and is outside of Strathberry’s control.
Our Finance Team has reviewed the transaction and confirmed that it completed successfully and without any errors in our system. The funds have therefore left us and are now with the payment provider/bank network. In the unlikely event that the payment is rejected by the bank, the funds would automatically be returned to Strathberry, at which point we would be able to contact you to arrange the next steps.
We are genuinely sorry that this experience has left you feeling disappointed. While our Customer Care team must operate within established policies and system limitations, we regret that our communication did not meet your expectations on this occasion.
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Excellent packaging and superb…
Excellent packaging and superb handbags. Both handbags were as described on the website. I am very happy with both purchases.
February 13, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful feedback!
We're delighted to hear that you're happy with your handbags and that they matched the descriptions on our website. We take pride in our packaging and products, and it's always rewarding to know our efforts made your experience enjoyable. We look forward to serving you again in the future.
Reply from Strathberry
Thanks so much for your feedback!
We're thrilled to hear you're happy with the quality, as that's exactly what we strive for with every piece we create. We truly appreciate your support.
Reply from Strathberry
Thank you so much for your kind words!
We're delighted to hear you're loving the leather and colour, as we carefully select each piece to make sure it's just right.
Your support means the world to us, and knowing you're enjoying your new piece makes it all worthwhile.
Loved the bag!
Loved the bag, it’s more beautiful in real than in pictures! Will surely buy more in future ❤️.
February 27, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely feedback!
We're so happy to hear you love your new bag, as there's not much better than knowing we exceeded your expectations in person.
It means so much to us that you're considering purchasing again, and we can't wait to create something special fr you in the future.
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Beautiful bag!!
An excellent purchasing experience from start to finish! I purchased the Mosaic Bag - in Chocolate with Vanilla Stitch. It arrived within 3 business days, beautifully wrapped and in perfect condition! The bag is absolutely gorgeous and the quality is amazing! I’m so pleased with my choice!
February 18, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your kind words!
We're absolutely thrilled to hear that you had an excellent experience from start to finish.
The Mosaic Bag in Chocolate is such a beautiful choice, and we're so glad it arrived quickly and in perfect condition. It means the world to us that you're pleased with the quality and the presentation, as we put a lot of care into every detail.
Thank you again for your support, and we hope you enjoy your new bag for years to come.
Absolutely outstanding
Absolutely outstanding. Georgina in Victoria Street, Edinburgh is the best sales person you could ever wish to be served by. She took an enquiry from me months ago in preparation for my first visit to Edinburgh and knowing I wanted to buy my first bag in Scotland where it was designed. She gave me a ton of recommendations and assisted with all my questions before my visit and then the appointment was just wonderful to be in store and make my selection. She then kept everything safe for me to the following day and arranged for it to be sent to me as I couldn’t take it with me on the plane. I can’t say enough that she was amazing and the bag I bought was gorgeous.
February 14, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your review. We are absolutely delighted to hear about your experience with Georgina at our Victoria Street store in Edinburgh. She will be so pleased to know that her support in the months leading up to your visit helped make choosing your first bag in Scotland such a special occasion.
Congratulations on your gorgeous new bag, we hope it always reminds you of your trip to Edinburgh. Thank you again for taking the time to share your experience
Beautiful bag and very quick delivery
Beautiful bag and very quick delivery. Packaging was also lovely
February 11, 2026
Unprompted review
Reply from Strathberry
Thank you for your lovely feedback.
We’re so pleased you love your bag and that it arrived quickly, and that the packaging made it feel extra special. Enjoy!
Mosaic bag
Beautiful bag , excellent quality, quick and efficient delivery will use this company to purchase more in the future.
February 16, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely feedback.
We're delighted to hear you love your new Mosaic Bag and that you have been happy with the overall experience. It means a lot that you wish to return again, and we look forward to welcoming you back in future.
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Gorgeous bags from Strathberry
I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for evenings out and when you want to take your outfit to the next level. Love them both and receive compliments every time I use them. The midi-tote was delivered in 2 days (I live in Canada) and beautifully packaged, accompanied with a red wallet as a gift. Thank you Strathberry!
February 14, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your amazingly positive review and for choosing Strathberry not once, but twice!
We're absolutely delighted to hear how much you love your Mosaic and Midi Tote. It's wonderful to know they've become such special (and compliment-worthy) additions to your wardrobe. Creating a special unboxing experience is very important to us, and we thank you for your positive feedback, hopefully exceeding expectations.
I would highly recommend!
I recently purchased a handbag from Strathberry and I couldn’t be happier with my experience. From start to finish, everything felt premium and thoughtfully handled. The website was easy to navigate, checkout was seamless, and delivery was prompt and beautifully packaged.
The craftsmanship of the bag is outstanding! The leather feels luxurious, the stitching is flawless, and the signature hardware gives it such an elegant, timeless look. It’s clear that a lot of attention to detail goes into every piece. I’ve already received so many compliments!
Customer service was also excellent. I had a quick question before ordering and received a friendly, helpful response almost immediately.
I wouldn’t hesitate to order again and highly recommend them to anyone looking for sophisticated, well-made accessories.
February 9, 2026
Unprompted review
Reply from Strathberry
Thank you very much for your wonderful review.We are delighted to hear how happy you are with your experience and that the quality, craftsmanship and service all stood out to you. It means a great deal to know you are already receiving compliments on your bag.
Thank you for your recommendation and support. We look forward to welcoming you back again soon.
I have been eyeing this bag since long…
I have been eyeing this bag since long time ,especially the colour chocolate with vanilla stitch .So glad to finally have it .
February 7, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely review.We’re absolutely delighted to hear you’ve been eyeing this piece for a while and finally made it yours, the chocolate with vanilla stitch is such a beautiful choice.
We hope you enjoy wearing it for many years to come!
Sourced sale bag for me from other…
Sourced sale bag for me from other branch
February 10, 2026
Unprompted review
Reply from Strathberry
We’re so pleased we could source the sale bag for you from another branch! Thank you for taking the time to share your experience, we truly appreciate your support and hope you absolutely love your new bag.
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Beautiful and Classic!
The online ordering process is very easy, and the items are delivered very fast. The quality of the leather is truly amazing and the design is classic, but the price is really reasonable compared to other high end designer bags.
February 15, 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful review.
We’re delighted to hear that you found the ordering process smooth, delivery speedy, and that you’re pleased with the quality and classic design of your bag. It means a great deal to us that you feel it offers strong value compared to other high-end brands.We truly appreciate you taking the time to share your experience.
Poor Quality
Poor Quality , more like a child’s bag , misleading picture . Delayed shipping . Stay clear
December 2, 2025
Unprompted review
Reply from Strathberry
Thank you for your feedback. We’re very sorry to read that you’re disappointed with your purchase and delivery experience. This certainly isn’t the standard we aim to provide.
We would really appreciate the opportunity to look into this further and support you directly. Please do reach out to our Customer Care team with your order details so we can review your concerns and work towards a resolution.We hope to hear from you soon.
My first experience was a bit bumpy…
My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and they were incredibly quick and friendly. They carefully checked the replacement bag to make sure it arrived spotless and it did!
Shipping was super fast, and exchanging the bag was completely hassle-free (customs wasn’t an issue either). They even followed up with us afterward, which pleasantly surprised me.
I absolutely love the Kite bag and can’t wait to wear it! I’ve always wanted a gorgeous suede leather bag, even though suede can be delicate, but I’m really glad I chose Strathberry because their service was excellent.
February 6, 2026
Unprompted review
Reply from Strathberry
Thank you so much for sharing your experience.We’re sorry your first bag wasn’t quite perfect, but we’re delighted we were able to put things right quickly for you. It’s wonderful to hear that the replacement process was smooth, the shipping speedy, and that our team could reassure you along the way.
Most of all, we’re thrilled that you love your Kite bag, suede is such a beautiful choice. Thank you for choosing Strathberry for such a special gift moment.
significantly small
The bag was significantly smaller than expected and unfortunately did not even fit my phone.
February 12, 2026
Unprompted review
Reply from Strathberry
Thank you for your feedback, we’re so sorry to hear the bag was smaller than you expected and didn’t fit your phone.
We understand how disappointing that must be. Your comments are really valuable and help us improve our product information and sizing details. If there’s anything we can do to assist further, please don’t hesitate to reach out.
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Great little shop
This was a great little find. Wasn't looking for a new bag but how could I resist. A great selection of bags and the staff were very friendly and helpful without being pushy. Handbag well packaged in a beautiful bag and box. I will definitely be coming back or looking online
February 1, 2026
Unprompted review
Reply from Strathberry
Thank you very much for your kind review! We are so glad to hear of your positive experience in one of our Strathberry stores and we hope to welcome you back in the future.
The bag is amazing
The bag is amazing, the quality is perfect, the design is perfect , I like it a lot , Packaging is very good also . Thank you very much , every thing as expected.
February 10, 2026
Unprompted review
Reply from Strathberry
Thank you for your kind review! We’re so pleased to hear of your experience and hope to have the pleasure of serving you again in the future.
Gorgeous Bags + Outstanding Service
Amazing quality and beautifully made bags. Customer service was immediately responsive and so helpful. I’ve purchased three bags from Strathberry and love every one—especially the Mosaic and anything they do in raffia. Their neutral colors are perfection. Highly recommend!
February 1, 2026
Unprompted review
Reply from Strathberry
Thank you very much for this lovely review. We’re so pleased to hear this, as it’s exactly the level of service we strive to provide to all our customers. Your continued support and recommendation means a alot to us, and we truly appreciate it.
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