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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making them feel comfortable and reassured. People appreciate the expertise and guidance provided, feeling listened to and confident in achieving healthy, manageable skin. Consumers highlight the excellent service, noting that treatments are professional, well-explained, and delivered with great care. Many individuals have been long-term clients, trusting the staff and the high standards of the clinic. The overall impression is that of a well-managed, clean, and welcoming environment where patients receive top-notch care.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers praise the helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Was offered an appointment within a couple of days. Felt very comfortable with Dr Katie who undertook cryotherapy. I used this clinic five years ago for the same procedure by Dr Hudson Peacock and wa... See more

Rated 5 out of 5 stars

I found Stratum Clinic Cheltenham has an easy booking system, courteous and professional staff who treated me with respect. The doctors I have seen have all reassured me and given me hope when I have... See more

Rated 5 out of 5 stars

The staff at Stratum Clinic Wimbledon were very caring, understanding and patient and answered my questions with friendliness and consideration. Dr Ven Samarasinghe's work was incredible. Hardly le... See more

Rated 5 out of 5 stars

I have had microneedling and laser hair removal done and can honestly say I would never go anywhere else now. Beth is absolutely amazing, professional, friendly and supportive! The results I’ve had fr... See more


Company details

  1. Skin Care Clinic

Written by the company

Our goal is to provide you with dermatological diagnosis and treatment of the highest quality. We provide expert care for all skin related problems, as well as professional advice on maintaining and improving skin health and appearance. We offer specialist Dermatological, Aesthetic and Laser Treatments. Our team of consultants and practitioners are experts in their chosen speciality areas.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

65 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very professional and yet clearly able…

Very professional and yet clearly able to explain the procedure, both the process and the expected outcomes.

A thorough eye exam is undertaken beforehand with instant feedback.

The nursing staff were unobtrusive yet reassuring.

June 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Awful place

Awful place. Being referred as a new customer I cannot even get the right contact to get booked in … can only imagine the medical care provided based on the front of house care or shall I say lack of?!

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive mole check service

I am super impressed with the mole check service at the Stratum Dermatology Clinic in Wimbledon. The staffs are friendly and helpful in organising my appointment. I work all week but they managed to find a slot that was convenient. The clinic looks lovely and clean. Will definitely recommend it to my family and friends!

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service at Stratum Clinic Wimbledon!

It was a great experience being seen by Dr Allan Ah-Weng at Stratum Dermatology Clinic in Wimbledon. Dr Ah-Weng personally called me a week before my surgery to discuss what was going to happen and that was so kind of him for my peace of mind. Then I got a follow-up call from the Wimbledon Team ensured me about the surgery date and time and provided me with helpful information about Moh's Surgery. And a day before my surgery, the Lead Nurse from Stratum called me for further information about my surgery which was very reassuring. On the day of my surgery, I was greeted by a friendly receptionist. Stratum Wimbledon Clinic is a very nice place, clean, and has a relaxing ambience. It felt like I was not in a clinic at all. I had my surgery done at Stratum and the experience was outstanding! I say this clinic is highly recommendable!

September 3, 2022
Unprompted review
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Rated 1 out of 5 stars

Turned up for my mums produre

Turned up for my mums produre , mr norris clinic nhs patients done here recphionst, said think been a mistake we have'nt got anybody here to do anything , think lilly mr norris sectory has mad a mistake , told us to ring her to rebook appointment , we have been wauiting since 20 june 2022 for this , travelled on bus cost of £15 ,my mum in a wheelchair , which is'nt easy over cobbled paths , and even paths , staff could of least try to sort this alpoinment out , try to ring this lilly , or mr norris himself , not impressed 🤔, my mum was left fed up she builds herself up for it for weeks , and this happens 🤔, Trust goverment for you !!!

October 17, 2022
Unprompted review
Stratum Clinics logo

Reply from Stratum Clinics

Thank you for your response , we are so sorry that this happened . I have contacted the NHS department which booked your appointment at our facilty in oxford ( please note that Stratum Clinic was not responsible for this booking ) to contact you and offer an apology. I hope that you can speak to them soon .

Rated 1 out of 5 stars

If you have a serious condition that…

If you have a serious condition that still needs diagnosis/ treatment, I do not believe this is the right clinic to go to. By personal experience, It seemed as if they were scare to even take the case, and made the wrong diagnosis twice. Some doctors here still don’t know how to read through symptoms within a timeframe and triggers to establish a clinical diagnosis. Additionally, Not only do they leave you hanging in there when you are in pain and most desperate for a follow up, but you need to chase them to even get another doctor to do the follow up. It also took ages for them to go ahead with a biopsy that was indeed necessary to get a diagnosis. On top of that they are partnered with a lab that read the biopsy wrong , certified by other laboratories. They don’t challenge results to match with clinical symptoms, and they are not the best to even suggest a specialist who might help. It just seemed they wanted the money and wouldn’t even face you to say the case was beyond their capabilities and suggest a proper specialist ( as any good doctor would do).

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed !
A thorough examination which was booked effortlessly and quickly after I was concerned about a mole on my face . Dr Friedmann was friendly and professional and put my mind at rest when he explained the treatment options which were available to me .

February 21, 2022
Unprompted review
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Rated 3 out of 5 stars

Slow once payment taken

The overall process to get an appointment was east and prompt and the appointment itself was good.
But it’s been 2 weeks since the appointment (Raynes Park/Wimbledon) and I don’t have any report from them meaning I can’t move forward with recommended tests (their SLA is 5 working days).
I paid £250 to accelerate the process as I was really concerned to understand more about a lump on my head. £250 and 2 weeks later I am really no further ahead.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

I had some skin rashes on my chest that…

I had some skin rashes on my chest that were not healing, and decided that I did not want to wait but made an appointment to see Dr Adam Friedmann in Cheltenham.

Dr Friedmann was excellent. He was very thorough and explained all of the possibilities clearly. He suspected that I had Sarcoidosis but stated that a biopsy was the next step to take.

He performed the biopsy that afternoon which was quick and painless. He telephoned me with the results a week later and his initial diagnosis was confirmed.

As a result of Dr Friedmann’s speedy diagnosis, less than two weeks after my initial consultation I have had the biopsy, the results of the biopsy, all the required blood tests, and am now awaiting a CT scan.

I estimate that I have saved many months of anxious worry by taking the steps I did, and will soon have a treatment plan in place.

I am very pleased not only with Dr Friedmann but all of the staff I met at the Stratum Clinics, and I highly and unreservedly recommend them all.

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Great clinic and treatment

Had a brilliant Dermalux treatment at Stratum Clinics Cheltenham. The staff were so friendly and fully explained the treatment to me. My skin looks and feels great and I would definitely recommend the clinic and treatment.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely positive experience

Genuinely positive experience. Staff in the Cheltenham clinic were consummate professionals - right through from the receptionist, practice manager and nurse. Very thorough and clear in explaining the procedure while being incredibly warm, friendly and welcoming. Cannot praise them enough. Gave me absolute trust in the process and their abilities.

Clinic itself was lovely - absolutely immaculate. Results will be incremental - but already seeing the benefit and really happy with how it's going. Have already passed my recommendation of the clinic on to others.

February 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Dermalux LED treatment

I had my first Dermalux LED treatment session and as well as it being 20 minutes of pure relaxation, I can definitely notice the difference to my skin. I didn't worry about reapplying foundation afterwards as my skin was nice and glowy. I’m a fan!

February 24, 2020
Unprompted review
Rated 1 out of 5 stars

Waste of money in the clinic in Oxford

I only wasted my money in the clinic in Oxford, given that the dermatologist didn't know what it was and I had to book with another clinic (and they were also running late, so I had to take another permission from work). A complete lack of reliability that you don't expect from a private clinic.

February 20, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing and will be back!

Many thanks for my treatment today, I feel rejuvenated and fresh after receiving my Dermalux LED Phototherapy treatment.
You were both so welcoming and the whole experience was a very enjoyable one. The treatment was so clearly explained to me which made me feel totally at ease before it began.
The treatment itself leaves your face feeling as though you've spent a good few hours in the sun, but without any feeling of burning or damage being done. Great way to spend 20 minutes 🙂
I would highly recommend your clinic for its professional feel and warm welcome and shall be recommending you to family and friends.

Many thanks again,

February 14, 2020
Unprompted review
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Rated 5 out of 5 stars

My first point of contact from now on

This was my first experience with Stratum Clinics and it certainly will not be the last. They were so helpful, professional and reassuring - thanks to them, I got through a very difficult time. They will certainly be my first point of contact from now on.

September 19, 2019
Unprompted review

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