I bought a pair of Gower shoes from Straye and had to return them for a different size. The return was delivered back to them, and that’s where everything fell apart. I reached out multiple times as... See more
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All the shoes I’ve gotten from Straye have absolutely been top quality. The shipping and packaging are always on point. Customer service is always quick to respond and always helpful. I love the... See more
***AMENDED*** After raising a small issue I had with my Straye shoes, the team reached out promptly with options to help me out. I cannot explain how pleased I am with the customer service, p... See more
Company replied
I’m 74 years old and was diagnosed with Hydrocephalus and used to fall down often. After my brain surgery I was left with a balance problem. Your shoes, which are flat have helped me overcome that pro... See more
Company details
Contact info
1168 N GROVE ST, 92806, ANAHEIM, United States
- service@straye.com
- straye.com
Hasn’t replied to negative reviews
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Great customer service!
Great shoes
Customer service was quick to respond…
Customer service was quick to respond and very helpful. They provided me with the assistance we needed to make a simple return. Thanks for being easy to work with!
Great purchase!!!
Quick, easy, and fast shipping! Quality of the shoes are fantastic!
They didn’t give true sizes
They didn’t give true sizes. Like for example I ordered a women’s 8 but got a women’s 7.. men’s 6.5= women’s 8 but it wasn’t listed as so. Shipping took a while. The fit is a little snug but I hope with time it’ll become more comfortable.
well
well, I appriciate the fast shipping and the offert and aditional all over the product its a very good store
Everything was perfect
Everything was perfect, I ordered from Germany and the dispatch arrived really fast and without any problems:)
the most comfort shoes
Daamn bro one of the most comfort shoes i ever had. The shipment from CANADA to Poland was only 4 days.
I got the wrong size and had to give…
I got the wrong size and had to give them away because they wouldn't except the return 😡 I'm pretty bummed out cuz I'm out of a pair of shoes

Reply from STRAYE
My recent mystery pair was a white slip…
My recent mystery pair was a white slip on. Perfect for casual wear.
#209175 got RTS and no replacement
My order number was 209175. UPS never delivered my package even though the address was correct so my shoes were returned to sender. I reached out by email and was told my shoes would be resent. Instead I was refunded and because I bought them during a sale, I can’t just rebuy them. Weak.

Reply from STRAYE
Most definitely recommend
The shoes I bought look awesome and were very reasonably priced, similar appearance to Vans but imo more comfortable.
Manufacturing defect on the outsole toe…
Manufacturing defect on the outsole toe of the shoe, no response received when reported.
Bad experience with shoes and service
Shoes were too big, and when I tried to exchange them the next size down wasn’t available. I waited 5 days to see if it came back into stock, but they didn’t, so I decided to return them. The option to return for a refund was no longer available, I could only return for store credit. Considering how poorly the shoes fit, I didn’t really want another pair of shoes so the credit was useless. So now I have shoes I can’t wear. Cool!
Sh*t customer service
I ordered two pairs of shoes. Got notified they were going to ship 4 days later, fabulous. Then, nothing else for two weeks. I reached out to customer service and was told they would check on it. Three days later I got the same email with the same tracking number from customer service. Again saying that said the label was created two weeks prior. I reached back out and was told “all I can do is resend it, but it looks like one of your shoes is now unavailable.” I have ordered numerous shoes from Straye over the years, this will be the last time.

Reply from STRAYE
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