Streets Ahead Estate Agents Reviews 1,051

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, friendliness, and helpfulness, noting their quick responsiveness and clear communication. Many appreciate the personalized approach and the effort made to understand individual needs, making the process smooth and stress-free. The service is consistently described as excellent, with people feeling well-supported throughout their interactions. However, some people were dissatisfied with the company's handling of end-of-tenancy matters, citing ignored emails, unanswered calls, and a lack of accountability. A few other people also felt that communication was sometimes dismissive or unhelpful, and that key property issues were overlooked.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service. Many customers praise the professionalism, helpfulness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted excellent communication,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick replies... See more

Location

Reviewers highlight positive aspects of location. Customers express satisfaction with finding suitable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience working with Maya as our house agent. She was very kind, patient, and supportive throughout the entire process. From the beginning, she guided us step by step, making eve... See more

Rated 5 out of 5 stars

I went to view a property in Croydon and Kacey was so attentive and pointed out the different features that made the property so attractive. Although I didn't settle for the property she continues t... See more

Rated 5 out of 5 stars

Sofia was brilliant and responsive from day 1. She heard our needs and understood our position, and if there was an issue, she would be effectively communicative. She also would call and update us whi... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with streets ahead. Spoke with a young man called Adem who provided an excellent service from start to finish. The whole process smooth and stress-free. The knowledge and attent... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 86% of negative reviews

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Rated 5 out of 5 stars

Great Service - Aibha

Aibha was super helpful from the start giving great insights, as well as replying to any questions we had within good time. Very pleased with the service we were provided with. Thanks very much Aibha!

April 22, 2026
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Rated 5 out of 5 stars

Maya was amazing and so extremely…

Maya was amazing and so extremely helpful, she helped with any queries I had with my property search , she handled everything in a clear and professional manner. I’d definitely recommend using Maya again in the future for a property!!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Moving out process

Our move-out process with Streets Ahead was fast and smooth from start to finish. Communication was clear, everything was handled efficiently, and there were no unnecessary delays or complications. It made what can often be a stressful experience feel straightforward and well-organised. Overall, a very positive experience! Thank you to Aibha!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Maya has been an excellent letting…

Maya has been an excellent letting agent—professional, responsive, and genuinely helpful throughout the entire process. Her friendly approach and attention to detail really stood out. I’d highly recommend Maya to anyone looking for a reliable and supportive letting agent.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with streets…

I had a great experience with streets ahead!
Firstly, I’d like to thank the staff at the Croydon branch. Always keeping me and my partner updated and always sending us properties as soon as they show on the market.
I’d like to personally thank Kacey, she has been our agent and shown me and my parter around plenty of properties. She’s always great with communication at any time (9-10pm!) ! She is great with time management and is so smiley and lovely.
I would recommend streets ahead to all!
Thanks to the team, and thank you Kacey!

April 22, 2026
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Rated 5 out of 5 stars

Maya was amazing!

Just got off the phone with Maya and she was amazing! Helped talk me through the whole process, gave me advice and really settled my nerves about looking for the right apartment for me and my family. Would highly recommend!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely member of staff

I recently worked with Ava on finding me a property, she was really lovely and cheerful and managed my expectations! I couldn't ask for anyone better to help me find a property!

March 27, 2026
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Rated 5 out of 5 stars

Had a really great expierence with Ava

Had a really great expierence with Ava, she really did try to find me a property and i want to thank her for her patience during our hunt to find a new home! Thank you Ava, keep up the good work

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Landlord - fantastic service

As a landlord I have been thoroughly impressed with the service provided by Streets Ahead. From the very start of the process through to finding tenants; George and his team of agents Aibha, Maya, Kacey and Sofia have been excellent. The communication has been open and frequent and the team have been friendly, professional and proactive. I wouldn't hesitate to recommend them!

April 24, 2026
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Rated 1 out of 5 stars

Extremely disappointing-Unprofessional Service and Deposit Withheld Unfairly

I was a tenant with *Streets Ahead* for three years, and throughout that entire period, not a single issue we raised at the property was properly resolved. The level of service we received was consistently poor, and communication was often dismissive and unhelpful.
After vacating the property, matters became even more concerning. Our deposit was withheld based on what I strongly believe to be an inaccurate and unjustified report. When I provided clear evidence of the property’s condition at the start of the tenancy, the response from the agency stopped entirely.
It has now been four months since we left the property, and despite repeated requests, there has been no resolution or meaningful update regarding the return of our deposit.
I am particularly disappointed with the conduct of Denim Islam, who I understand to be the branch manager. I was initially told that I was not eligible for the deposit due to the condition of the property. However, once I submitted evidence contradicting this claim, communication ceased, and the matter has since been ignored.
Overall, this experience reflects extremely poorly on the agency’s handling of end-of-tenancy matters. The staff appear untrained in properly assessing property reports, and the level of professionalism and customer service has been unacceptable. Calls are rarely answered, and when they are, responsibility is repeatedly deflected with no accountability.
This has been a very frustrating and disappointing experience, and I would not expect this level of service from a letting agency of this size.

December 1, 2025
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Rated 5 out of 5 stars

We had no luck selling our flat through…

We had no luck selling our flat through another agent - very quickly the team reflected a more realistic price & selling strategy & within a couple of weeks we had a buyer. Excellent service, good communication - Haaran & Jola . Thank you! Mr Carpenter

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Had two properties in Purley that were…

Had two properties in Purley that were on the market for months with my usual agent. Decided to try STREETS AHEAD, who found me tenants within weeks. Very happy with the service, especially from Aibha and Maya.
Will definately use this firm again.

April 2, 2026
Unprompted review

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