Stripe Reviews 

Why doesn't anyone answer me? I've been asked to write to "heretohelp" and I've sent 4 e-mails and no one has replied!

I have NO disputes, and they've blocked my account for no reason, because my company is "at risk"? I don't understand, I only sell legal products, accepted by Stripe, I have no disputes and I'm blocked?

I'd like someone to answer please!

Stripe have no system to protect merchant.

Received dozen of disputes after delivering digital products after 5 months ago.

Lost all disputes due to fraud and had to pay $18USD dispute fees for every dispute.

Despite not able to get any assistance, all evidence filed are deem useless. Had 10+ cases of dispute that came after a few months and we could not win any of the dispute.

Not even 1 case.

Good luck in using Stripe. Many fraudster just came in and dispute and they have 100% winning rates against honest merchant.

We have our own website by the name digital key software and we integrated stripe on our website on 13th march 2023 and within 4 days our account get close and we got the mail from stripe and they told us that we violate their policy then after we reply so many mail to them and provided every documents to them still they didn’t reactivate our account but after some days we receive the mail from stripe and they admit that it’s there mistake that they misunderstand our business and reactivate our account and they even confirm that we didn’t violate any policy.

So, from 13th march 2023 to 12th July 2023 we had 637 successful transactions with stripe and we never receive any disputes on our dashboard. But on 13rd July 2023 we got the mail from stripe team again and they said our stripe account get close and payout had been paused so we had applied for review and we got the mail again that our stripe account is close and state that they unable to support your business as it falls under one of our restricted businesses categories

So, we want to know if we had violated your policy why on 19th march 2023 stripe team reactivate our account? And on 25th April 2023 they close our account again and reactivate on next day after applying for the appeal.

After reactivation of our account, we had successfully done 637 transaction and we never receive any dispute on our dashboard then suddenly why did you close our account for third time today i.e., on 13th July 2023?

We would request you to kindly reactivate our account as its clearly indicate that’s it is the system error that close our account every time.

Absolutely Furious with Stripe's Unfair Action!
I send e-mails and nobody replies! Why?

I'm writing this review with a great deal of anger. Stripe, a service we trusted, just turned our world upside down, and it's not okay!

Our business sells perfectly legal products that aren't even close to Stripe's 'no-go' list. We've always played by the rules, made sure we were transparent and fair with our customers. But what do we get for it? Stripe just closes our account without any warning!

And here's the kicker – we only had 8 disputes in the last couple of months. Just 8! And I have no problem refunding customers who may not be satisfied for some reason. You would think we were running some sort of scam with the way Stripe treated us. But nope, we were just trying to run our business and make our customers happy.

Now, with our account shut, Stripe wants to return our customers' payments. But guess what? We've already shipped all the products! So, we're left out of pocket, and it feels like Stripe doesn't even care.

The whole thing is just ridiculous! We're a small business, and this kind of thing can really mess us up. We trusted Stripe, and they've let us down big time. It's not fair, it's not right, and they need to sort out their act!

I am writing this review to share my experience and hopefully alert others to avoid a similar situation. I am a loyal user of Stripe, having used their services for my business transactions for quite some time. Recently, I was asked to submit facial ID verification as part of their security measures, which I complied with promptly, understanding the importance of such measures in today's digital age.

However, to my utter shock and dismay, shortly after submitting the required verification, I received a notification that my account was being closed. The reason provided was 'unauthorized payments', a claim that left me baffled. I have always conducted my business transactions with utmost integrity and have never been involved in any unauthorized activities.

I immediately reached out to Stripe's customer service, hoping for a resolution or at least a proper explanation. Unfortunately, my attempts to communicate were met with generic responses and no clear answers. The lack of transparency and the abrupt decision to close my account without a proper investigation or a chance for me to address the alleged issue has left me feeling frustrated and unfairly treated.

I am sharing my story here on Trustpilot to raise awareness about this issue. I believe that as customers, we deserve clear communication and fair treatment. If a serious allegation such as 'unauthorized payments' is made, it should be backed by solid evidence and the accused should be given an opportunity to address the issue.

I hope my experience serves as a cautionary tale for others using Stripe for their business transactions. It's crucial to be aware that despite following their protocols, your account can be closed abruptly without a clear explanation or fair chance to address the alleged issues.

As a longtime customer and advocate for digital payments, I feel compelled to express my deep dissatisfaction and concern with Stripe's payment processing services in relation to two specific websites: 24hrreliabletowing dot com and 247towingassist dot comThese websites have been tracked to call center of scammers in Malaysia.

These websites, despite their separate domain names, funnel to the same company and have been proven to engage in fraudulent business practices. They are taking advantage of vulnerable customers, often stranded on the side of the road, by accepting payment but not delivering the promised services. This deceit is resulting in millions of dollars being fraudulently acquired every month.

While the blame for these dishonest practices primarily lies with the company in question, it's disconcerting to see that Stripe, a reputed payment processor, is facilitating these transactions without adequate checks and balances in place. It is the responsibility of payment processors to ensure the integrity of their platforms and protect customers from such fraudulent activities.

In my view, the lack of due diligence in vetting and monitoring the companies using your services is a significant oversight. This reflects poorly on your brand reputation and undermines trust in your platform.

I strongly urge Stripe to investigate these two websites, reevaluate its vetting process, and take necessary measures to prevent such situations in the future. Ensuring transparency and fostering trust should be paramount for any business, and even more so for a payment processor, where customers' hard-earned money is at stake.

I sincerely hope that this review will prompt some much-needed action and improvements in your processes.
These websites have been tracked to Malaysia. call center of scammers

Update: I emailed the support email they provided and no one ever responded.

The websites "alts.zone" and "premiumalts.com" and "shop.thealtening.com" are selling accounts and products such as:

Instagram Followers, Stolen VPN accounts, Streaming Service (Crunchyroll/Disney+) Accounts and much more. I reported it to Stripe *multiple* times, but these shops are still processing payments with Stripe.

And the craziest fact is that "alts.zone" and "PremiumAlts.com" have interposed a fake site, as their real main site's Stripe accounts have already been blocked by Stripe in the past.

"PremiumAlts.com" uses "Swize.de" and "Alts.Zone" uses "Enigmastocks.com".

It's a shame that no one at Stripe feels responsible for these stores. Mollie reacted immediately and implemented all reports...

I had a great experience with Stripe for more than a year without any issues at all.

Recently my account has been hacked by Scammers who used my account to sell products to costumers without delivering anything to them, i used my backup code and regained access to my account, I Ve contacted Stripe about that they said that the attack is stopped now and they didn't responded after that .. now i need to handle the disputes done by Scammers and I need to stop my business because stripe does not support my account anymore.

Anyways, my point is when you get hacked you're the only responsable.

Stripe has a solid product backed by an awesome dev team. The guys on their Discord server? Gold stars all around. But that's where the good news ends.

Their customer service? Painfully slow. It's a day's wait for a response, and when you finally get one, it's all corporate fluff. No real answers, just a bunch of "reassurance" that they're looking into your question which results in nothing.

My experience is as follows. I had a nice chat with their sales team about my business, an advertising exchange for website owners. They went through my business with me and it all sounded great. We put in the hard work and spent weeks integrating Stripe into our systems with the occasional guidance from their developers. After a few weeks, we signed off on testing and were ready to go live. Then out of nowhere, they blocked my account. They said we were in violation of their policies - for selling website traffic. But that's not what my business does, and they should have known that since their sales team walked through my business with me before even registering.

The worst part? My direct competitors, who sell the exact same products and services as me, use Stripe with no problems. How does that make any sense?

So I'm done with Stripe. It's a real shame because their product is great, and the developers are top-notch. But they need to work on their customer service and figure out their own policies.

UPDATE: 18 June 2023

Still waiting for a call.

UPDATE! 02 June 2023

Stripe has come back to me trying to help me set up their overly complicated subscription service - via email. And there are many emails back and forth.

I've also gone to PayPal who jumped on the phone walked me through steps, called me again to ensure all was working for me - DONE within 2 calls/2 days. Whilst I am still in communication with Stripe over 10 days later, which is long-winded to say the least.

I'm wanting to set both Stripe and PayPal so I have options but looks like I will only have PayPal if Stripe can't be bothered to get on the phone to walk me through set up process.

25 May 2023
Stripe Subscription set up is so confusing even Stripe Support cannot enable set up. How Stripe thinks a customer can set anything up when their own team can't should be a red flag.

The support person is escalating the issue to its technical team.

Please can Stripe respond urgently and advise in its reply here ... how I can contact the right team DIRECTLY quickly and easily.

Stripe used to be a breath of fresh air, providing a simple API to develop a reasonably complex payment system. Now it it is nothing short of a nightmare, the support is awful, often they don't understand the API and often contradict each other.

Stripe also change how the API works making previously working products break. It is getting progressively so convoluted an complicated that it would be easier using a bank merchant solution and setting up your own system. Yes it is now that bad.

Don't be fooled by the fancy graphic design and clever marketing, it is behind the scenes an old-school mess of poor architecture and tunnel vision feature creep.

Account storage money can't be withdrawn after 120 days
My Stripe account was closed by Stripe for 120 days, they promised to withdraw the funds in the account to my bank after 120 days, all the products purchased by the customer were shipped 120 days ago, after 120 days we asked with Stripe about the withdrawal date of the funds in the account, but stripe told us that the funds could not be withdrawn and stripe would keep the Stripe did not tell me exactly when the funds would be withdrawn and what to do next, keeping tens of thousands of dollars in my account, which was extremely damaging to my business.

We have been using stripe for over 1.5 years with 0 high risk payments and 0 disputes. Stripe randomly closed account and stated i have to wait 120 days for payout of $13,344 however these products have gone out and this is detrimental to my business. No one is answering my emails as well. Im highly concerned. I maintain a 5 star rating on google as well as go through a thorough pre-authorization process with all of my customers beforehand. Im requesting this be deposited into our account asap.

Stripe is an easy to sign up and use complete e-commerce platform with its own finance gateway.
For my digital sales needs, Stripe integrates perfectly with Easy Digital Downloads. I find the combination unbeatable. Rickstar Downunder (Rock Guitarist)

Stripe makes everything easy. Love that I could start selling my products right away. Have been with them for 6 years and grateful how easy they make running my business.

WORST PAYMENT PROCESSOR EVER!

I have been doing freelance services, selling Digital Products for many months, and getting thousands on Paypal with 0 chargebacks and disputes.

99% of my customers use Paypal or crypto and rarely anyone will take Stripe. And guess what Stripe classified A SINGLE AND ONLY $45 payment as "High-risk" and refunded it even when there's NOTHING WRONG with it!

I don't get how an almost perfect record of my services, and the fact that Stripe would be rarely used by my customers., really brings down the risk to almost slim to none.

BUT STILL, They went ahead and closed the account no matter how much I explain that to support team.

HOW TF IS Video Editing & Freelancing in general "High-risk"???

Please don't do business with Stripe, trust me. After months of successful business with Stripe (before I started selling, I had contacted them to ensure what I am selling is allowed - we sell original artwork), my account has been closed for 'high risk'. Our ruleset was fine, our customers legitimate, our products being shipped immediately. Stripe have, however, decided to steal all of the funds we had inside Stripe - $1,100 which was not paid out to our bank account yet. If you are an independent business, please run away from this provider. They will lure you in for a few months then steal everything they can.
I would like to mention we have been working with PayPal for a long while, and although they are not the best with chargeback protection, they will not perform any of the BS that Stripe will. PayPal are fine with my business and have been much more reliable. I showed this to Stripe and they responded by... completely ignoring me. Literally any other payment processor is better than Stripe. Stripe prefer to spit in your face.

Edit 2 days later:
Stripe have replied to this review and also edited the reply to this review asking me to get in touch. I have already emailed them and they haven’t responded. They are telling me to contact them and then proceeding to ignore me. My money has literally been stolen and they don’t even want to consider helping.

Stripe closed my account after facial ID verification. After I appealed, my account was verified again. However, after a week, my account was closed again. Their inconsistent account closures have made me lose patience and a sense of security. Can you still trust Stripe? Their support team is overwhelmed, and they only use AI to reply to messages. They only take a few seconds to review your account. You cannot expect respect from Stripe. Their customer base is too large, so I am giving up on Stripe.

Currently, Stripe is holding my funds and claiming to refund customers within 5 days. However, our products have already been shipped. This poses a huge risk for merchants, resulting in the loss of advertising costs, product costs, time, and energy. This is a real user experience.

I am not a fraudulent merchant and take responsibility for every word I say.

I want to sternly warn you about this platform. It's not whether you will have issues, it's rather WHEN. Sooner or later they will block your account, ask you for information that is none of their business, and withhold 25% of your income when it seems that your business is "risky". When you ask them about the reason, that's all that they tell you. "It seems risky to us." Other than that you won't get any answers. It's better to talk to a wall, because you will get the same answers, or you just get robotic answers. Just for your knowledge, I'm selling digital products, nothing else and nothing risky.

When you're faced with fraud, which I was, they punish you and cover the one who did it, and you will also pay some fees for lost disputes. You cannot even dispute some things since you don't have the right to do it. It's always being decided in favor of the end-consumer. However, this is not in their control. That's a law. But to pay the fees, that's definitely in their control.

You can send complains, it will not help. I was faced with a dispute due to fraud. Other than that I have had no disputes, no chargebacks, absolutely no problem. Because of one they decided to keep 25% of my income back.

Happily, they couldn't keep too much money back because I made some changes in the background of my website... if there was more, they would have kept it.. and of couse all the new sells that I would have made after that point.

So if you have for example €7,000 in your Stripe account, they will withhold €1,750 until it doesn't seem "risky" for them anymore. They don't care if you have bills or employees to pay. They WILL control your finances. As long as the money is in Stripe's account, IT'S NOT YOURS. They can control it. I want you to understand this and take measures now before it happens to you.

If you're working on your website and they can't access it, guess what. Account blocked! If you have none, I cannot say, but I guess you'll even have more problems. Look into other options such as a mechant account and services.

Integration was seamless. Your support team is excellent. However, from India perspective still user cannot pay through UPI which is very popular digital payment and now gone across borders i.e Singapore