Strom Ltd Reviews 52

Great customer service, the technical team were very helpful

Dan and Ali went the extra mile.

Really good customer service

Extremely bad boiler. I have fitted many electric boilers and this is by far the worst boiler i have ever fitted or come across in general. Cant get through to technical services. User manual is basic and useless. Boiler is brand new and has already failed or shut itself off numerous times. Does not sense hot water demand when tap is turned on and cant ever get hold of Strom support.

The boiler had been professionally installed by a qualified electrician and plumber, yet it has never worked from the moment it was taken out of the box. It is presenting error faults from the outset.

I have contacted Strom directly to see whether this could be resolved easily via a reset or code. However, after more than four days of communication, I am getting nowhere. Strom have already acknowledged over the phone that the boiler is faulted, yet they continue to request irrelevant information such as room plans and heat loss calculations, despite the fact that the boiler has never operated at all. Their process has been inconsistent, unhelpful, and has caused me to lose complete confidence in their product and support.

Had Strom’s All In One boiler & cylinder installed, very happy with it. Delivered my order next day. My installer spoke to the Strom technical team who were very polite & helpful. Really good experience

Best electric boilers in the industry, heat pump cylinders are great & simple to install. Customer service is top notch, the technical team are always patient & provide good technical advice. Overall great service & will be using Strom a lot more in the future

We have just installed an 11 kW Strom Electric Boiler and discovered that the pressure clock is not working. As a result, we are unable to properly pressurize the system and cannot put the boiler into operation.
When we contacted Strom’s customer service department, they told us that they could send us a replacement part—essentially requiring us to repair a brand-new boiler that we just paid £1,200 for. They also stated that they could not send a technician to fix it, despite it being a brand-new unit.
We are extremely disappointed with this situation—having to repair a boiler that we just purchased is unacceptable. We will never use Strom again.

Painful to deal with regarding a faulty boiler. The boiler is under a 2 year warranty, it’s developed a fault within that time and they just seem to be avoiding any responsibility to rectify

The warranty offered is a myth, they are using all avenues to avoid sending out the required parts

Don’t buy their products. Bought an electric combination boiler. Boiler caused a fault within 3 weeks of fitting. Electrician went back and diagnosed PCB fault. Rang Strom to get part covered under warranty? They don’t have any warranty. THEY DON’T even have engineers to carry out work? It’s misleading and was missold. Removed boiler from property and fitted an alternative brand with no issues. Please think twice before buying product.

The boiler developed a fault the plumber did not understand the fault. He said we should contact the manufacture to arrange their service engineers to carry out the repair. They don't have any!, Strom said that any electrician should be able to carry out the repair. Eventually Strom wanted the heat-loss calculations and said that the boiler was under rated therefore the warranty was void. As a good will gesture Strom supplied the part need for the repair. The repair cost us £550 in labour for the plumber and electrician. The boiler cuts out on return temp over limit, once this happens I have to turn the boiler on and off to get it working again, this happens every 30 minuets

Excellent customer service from Strom. First time using them. Contacted my usual supplier about a project requiring electric boiler and unvented cylinder, I was then contacted the same day by a member of Strom who worked out exactly what I needed in no time. I placed my order at my supplier in the afternoon and Strom had it delivered the following morning. Will be using them for all electric boilers. Thanks for your help and service Alan.

Had a conversation with Darryl this week about an upcoming project. Great conversation and very helpful. Knowledge is key in this industry and I am looking forward to trying your products soon.

Great boilers and customer service team

Alan in stand at NEC was very helpful and informative

Alan offered us fantastic advise

Great company deal with would highly recommend

Excellent service. Thanks to Iain