Have used Strumace numerous times in the past without a problem, excellent products etc. But unfortunately like other recent reviews the latest order has been nothing but problems. Ordered x10 XXL cus... See more
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made an order of custom XXXL mouse pad for my wife with my wife's name on it on February 18 and strumace went full silence since then. even their SMM guy from reddit. it's hilarious how those guys... See more
Edited: so the same day I wrote this review it arrived, they need to let their customers know progress and respond to emails but it does arrive. original: Ordered over 2 weeks ago paid Express ship... See more
Having just sent over an email after hearing nothing about my order for weeks, just thought I’d check out the Trustpilot reviews… yikes. Looks like nothing is operational with them presently. Luckily... See more
Company details
Written by the company
Bespoke custom printed mousepads, allowing you to create the perfect workspace or gaming set up. Strumace allows you to choose your own stitching colour to finish of your one of a kind custom gaming mousepad. Artisan mousepad hand crafted to perfection. For gamers made by gamers. The perfect gift for yourself or a loved one!
Contact info
Olivers Farm, Oliver's Lane , RG26 5BD, Tadley, United Kingdom
- info@strumace.com
- strumace.com
1.8
Poor
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Seem nice but very bad shipping
I ordered a mousepad 9days ago and still nothing they said they dispatched it on wensday but there is nothing at the depot and I’m very confused with the shipping tracking on parcel hub it says in transit but on yodel it says with sender
May 26, 2023
Unprompted review
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superb
Great material, nice print. I can compare with some other producers and this was better at all. I will come again soon.
May 9, 2023
Unprompted review
Amazing prints and quality
Amazing prints and quality! No movement with amazing glide and kind staff.
April 28, 2023
Unprompted review
Ordered a mousepad a few months back…
Ordered a mousepad a few months back while Strumace was having issues keeping up with orders and it took a few weeks to arrive.
I went ahead and ordered another mouse pad on Friday the 21st and it arrived 3 days later on monday the 24th so they have made a massive improvement with communication and shipping/production times. The quality is amazing and perfect for gaming, I will be recommending these to my friends. Good Job!
April 24, 2023
Unprompted review
The gaming mousepad is excellent
The gaming mousepad is excellent. It's made of a smooth, durable material that provides precise and fast movements and shipping to Ireland was surprisingly fast. Overall the team provided great communication through out the process. I would highly recommend this mousepad.
April 12, 2023
Unprompted review
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it may have taken awhile to get my…
it may have taken awhile to get my mousepad, but it was worth the wait and they e-mailed me the whole way through to make sure i knew where my parcel was, excellent service and support until my package arrived at my door. would 100% buy from them again, and just might soon
April 24, 2023
Unprompted review
Excellent customer service!
The people who work at Strumace are really nice and helped me when I had a question about my mousepad. They made me feel important and answered all my questions.
And when I ordered my mousepad, it came really fast! I was so excited to use it and it came in a cool package. Overall, Strumace gaming mousepads are the best and I would definitely tell my friends to get one too!
April 24, 2023
Unprompted review
Great quality , poor communication
Ordered 1 mouse pad on the 9th of April still has not received the product or an email about the possible delay with my order. Tried email and reddit direct message but no response.
EDIT :
Got my mousepad on the 24th of April
Super happy about the print and quality , just unfortunate the company is backlogged with orders.
Would recommend 100% if the communication was a little better, even a simple email about a delay in my order would've been fine
April 20, 2023
Unprompted review
Reply from Strumace
I am delighted to hear that you are satisfied with the print and quality. I understand your frustration and apologize for any inconvenience caused. We were waiting for a stock shipment, which unfortunately resulted in a significant backlog of orders. With a small team, we focused on packaging and production once the shipment arrived, leaving us with no one to attend to customer support. However, we have learned from this experience and can guarantee that we will not encounter the same issue again.
Thank you for your support, and we appreciate all types of feedback as it helps us identify areas for improvement. :)
ordered mouse pad 29th March
ordered mouse pad 29th March. no email, no delivery date. do not buy from this supplier
April 19, 2023
Unprompted review
Reply from Strumace
We are sorry to hear that you have experienced delays with your order and we apologize for any inconvenience this may have caused.
We understand that you placed your order on March 29th, and we want to assure you that we are working hard to fulfill all orders as quickly as possible. Due to unforeseen circumstances, we have experienced some delays in both production and shipping processes, and we apologize for any inconvenience this may have caused.
We want to assure you that your order will be delivered next week, and we will provide you with a tracking number as soon as it becomes available. We hope that you will give us the opportunity to make it right, and we apologize again for any frustration this delay may have caused.
If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your patience and understanding during this difficult time.
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Didn't receive a thing yet
Like all the others, I ordered a mousepad on strumace. The order was made April 6th. Still no news of it being shipped and for now no mail answers. Of course, money from PayPal is already sent, no delay here... Hoping for communication soon. Will change my review only when (or rather if) I recieve my mousepad some day
April 17, 2023
Unprompted review
DONT RESPOND
IT HAS BEEN 10 DAYS PAST WHEN MY MOUSEPAD WAS DELIVERED I PAYED FOR FASTER SHIPPING AND HAVE RECEIVED NOTHING NO EMAILS EITHER. NOT ONLY THAT THEY DONT RESPOND TO THEIR EMAILS EITHER EXTREMEMLY WORRING BE CAUTIOUS
April 16, 2023
Unprompted review
Reply from Strumace
We are sorry to hear that you have not yet received your order despite paying for faster shipping. We understand that this delay and the lack of response to your emails have been frustrating for you. We apologize for any inconvenience this may have caused.
We take customer satisfaction very seriously, and we regret that we have fallen short of your expectations. We understand that you are concerned about your order, and we want to assure you that we are working diligently to resolve the issue as soon as possible.
We have experienced some unforeseen circumstances that have caused delays in both production and shipping processes. However, we understand that this does not excuse the lack of communication on our part, and we apologize for any inconvenience this may have caused.
We would like to assure you that we are committed to resolving the situation as soon as possible. We have also made changes to our communication processes to ensure that our customers receive timely and accurate updates about their orders.
We appreciate your patience and understanding during this difficult time, and we thank you for bringing this matter to our attention. If you have any further concerns, please do not hesitate to contact us directly.
DONT RESPOND TO EMAILS + SLOW SHIPPING
When I ordered i was told 1-5 days for production and i played premium delivery of 1-2 Days Express. IT HAS BEEN 14 DAYS and i have not recieved the package nor any updates to its whereabouts. I have emailed several times asking for updates and have not been responded to
edit:
it took like 23 days to arrive after the supposed max of 7 however the product is a 10/10 so thats why im rating it a 3 as horrific customer service but what i received is an amazing product and i absolutley love it
April 16, 2023
Unprompted review
Reply from Strumace
We are sorry to hear that you have had a negative experience with our company. We understand that you are frustrated with the delay in receiving your order and the lack of response to your emails. We apologize for any inconvenience this may have caused.
We take customer satisfaction very seriously, and we regret that we have fallen short of your expectations. We have experienced some unforeseen circumstances that have caused delays in both production and shipping processes. We understand that this does not excuse the lack of communication on our part, and we apologize for any inconvenience this may have caused.
We would like to assure you that we are working diligently to rectify the situation as soon as possible. We have also made changes to our communication processes to ensure that our customers receive timely and accurate updates about their orders.
We appreciate your patience and understanding during this difficult time, and we thank you for bringing this matter to our attention. We will do everything in our power to ensure that you receive your order as soon as possible and that you are satisfied with our service.
If you have any further concerns, please do not hesitate to contact us directly.
Need to respond to their emails!!!
Need to respond to their emails!!!! I emailed read other people’s review on Strava they say the same need to respond to email I’ll delete this when I finally receive my stupid mousepad been 5 days now already gonna be past the estimated date of it arrives and I get an email I’ll delete this but for now no please fix your system strumace better not scam me BROUGHT 2 FROM YOU!
Update: I’ve got an email back from them abt delays, task 2 is to send out my item give u another update when it arrives(if it does)
Update part 2: arrived today quality better than expected nicely package just better communication about the back-lodge of orders soooner rather weeks after the order but decent at least it arrived
April 15, 2023
Unprompted review
Reply from Strumace
Thank you for your recent email regarding your order. We understand your frustration and apologize for any inconvenience this delay may have caused.
As you are aware, we have experienced some unforeseen circumstances that have caused delays in both production and shipping processes. We are working diligently to ensure that your order is shipped as soon as possible.
We appreciate your patience and understanding during this difficult time. We have taken steps to improve our communication processes, and we hope that this has been reflected in the email you received from us regarding the delay.
We would like to assure you that we are committed to providing our customers with the best possible service, and we value your business. We understand that you have purchased two items from us and we appreciate your support.
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Terrible communication
Terrible communication I've emailed for 4 times about why mousepad hasn't came yet don't even think I'll get it at this point reading some of the other reviews, absolute joke good communication my ass
April 14, 2023
Unprompted review
Reply from Strumace
We are sorry to hear that you have had a negative experience with our company. We understand that not receiving your mousepad has been frustrating for you, and we apologize for any inconvenience this may have caused.
We take customer communication very seriously, and we apologize for any delays or lack of response to your emails. We have recently experienced some unforeseen circumstances that have caused a delay in our order fulfillment process. However, we are working diligently to rectify this situation as soon as possible.
In the meantime, we would like to assure you that we are committed to providing the best customer service possible. We appreciate your feedback and will take it into consideration as we work to improve our communication and fulfillment processes.
Thank you for taking the time to share your experience, and we hope to have the opportunity to make things right for you in the future.
No item received
I had made an order approximately a month ago and not received anything. Horrible experience from the company. Attempted to email customer service several times and not heard anything back
Update 21/04/2023 -- I have now received my mousepad and I am glad to say, it is a good product and seems to be good however the service does need to be improved when emailing customers therefore new rating of 3/5
April 14, 2023
Unprompted review
Could solve a problem with lost item.
Unfortunately my parcel was lost, however Strumace emailed me they are going to refund.
December 20, 2022
Unprompted review
Reply from Strumace
Hello, I'm very sorry to hear about your experience. Please let me know your order number so I can make this right. The Strumace Team
Order Never Arrived. Scam
Order was said to be ready and shipped within 1-5 days, delivered within another 7. It has been 17 days and I have received no update on it even being shipped, let alone receiving it.
I've mailed support and received no response so far
Edit: support replied saying it would go into production within the week (even though at time of buying it was listed as in stock). That was also 2 weeks ago, still no update or product. It's been over 45 days on what was supposed to be a 5-10 day delivery
Edit: nearly 2 months and still no product
March 31, 2023
Reply from Strumace
We are sorry to hear that you have not yet received your order despite paying for faster shipping. We understand that this delay and the lack of response to your emails have been frustrating for you. We apologize for any inconvenience this may have caused.
We take customer satisfaction very seriously, and we regret that we have fallen short of your expectations. We understand that you are concerned about your order, and we want to assure you that we are working diligently to resolve the issue as soon as possible.
We have experienced some unforeseen circumstances that have caused delays in both production and shipping processes. However, we understand that this does not excuse the lack of communication on our part, and we apologize for any inconvenience this may have caused.
We would like to assure you that we are committed to resolving the situation as soon as possible. We have also made changes to our communication processes to ensure that our customers receive timely and accurate updates about their orders.
We appreciate your patience and understanding during this difficult time, and we thank you for bringing this matter to our attention. If you have any further concerns, please do not hesitate to contact us directly.
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High quality mousepad with really good…
High quality mousepad with really good stitches and rubber bottom really recommend only thing that would make this mouse pad a 10/10 is the thickness of the pad but aside from that a really solid mouse pad
March 24, 2023
Unprompted review
Super helpful
I ordered a mouse pad and tbh it’s super high quality and feels nice but I received the wrong mouse pad but the customer service team where super helpfully and sent me my correct order in like 4 days the print is amazing and it feels high quality definitely will be suggesting them to my friends
January 17, 2023
Unprompted review
Great personalised product
Great personalised product, really good quality and very quick delivery
Highly recommend
June 21, 2022
Unprompted review
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