Stuart Weitzman Reviews 

Absolute scam. Terrible customer service. They took nearly £400 for a pair of shoes that I tried on once, then claimed they had been worn. They never processed my refund and instead said they had "disposed of the shoes," claiming I should have paid to have them returned to me from Italy. Absolutely outrageous. Never order from them again.

Until now no answer from Stuart Weitzman customer support, I sent two pairs of shoes back and just got refunded for one. Is this shop even serious?

I followed the sizing chart and measured twice but my expensive shoes arrived too small and tight. I cannot wear them and there is no returns or refunds on this purchase. Shoes were very expensive even on sale. I am so disappointed and frustrated. Customer service needs to improve. I won't be ordering again.

These shoes are too common looking and they look like every other shoe to be this expensive

Very disappointed by customer service of Stuart Weitzman. I ordered shoes Friday afternoon April 10. On April 11, i received an email with a 35% discount. For shoes in SW price range the difference is significant. I asked the helpdesk how this could be solved. The only option, is to return and re-order. Of course my size is unavailable now. I am returning and never ordering again. Returning is an interesting issue by itself, as FedEx service points are not easily found in NL, arranging pick up through the website does not work due to whatever type of issue with FedEx. I now contacted Fedex customer service and am waiting to hear back. At this point, i'm even unable to return the shoes. Extremely frustrating. Nice shoes, but not worth the hassle at all.

I bought this pair online, and after wearing them just once, I was shocked by how uncomfortable they were. The shoe is extremely narrow, has almost no support, and caused significant pain in my foot. The pain was so bad that I was limping the next day. For a brand at this price point, I expected comfort, quality, and better design.

What made the experience even more disappointing was customer service. I reached out right away because the shoes are literally still brand new aside from one wear, but they refused to accept the return. That is very frustrating, especially when the product is clearly not wearable for me.

This has honestly been one of the worst shoe purchases I’ve made. In my experience, Stuart Weitzman shoes have consistently been uncomfortable, and this pair was the worst of all.

I would strongly caution buyers before purchasing this style, especially if you need comfort, width, or support. For me, this was a very expensive mistake.

Appalling customer service. They sent me damaged boots with scuffs all over them. I went to the returns portal which wanted me to post them back at my expense. ~ even though the header of every page of their website advertises free returns, I immediately contacted them and they said to send pictures which I did and 12 days later, despite me reaching out near daily, they’ve not responded. Their instant chat service simply tells me the issue has been escalated which equates to nothing. All they need to do is send me a return label!! I’ve had to contact my credit card company to freeze the transaction since SW are ignoring the issue and refusing to resolve. So time consuming and stressful and utterly unacceptable from a luxury brand charges hundreds for their products; and sending damaged boots in exchange for the hefty charge that should align with quality. Avoid!!

Stuart Weitzman Violates Consumer Data PROTECTION LAW

A Stuart Weitzman store in EU requested my email and telephone number as part of the process to repair a defective shoe.
Following that, I started to receive unsolicited promotional communication via email and text. my un-subscription requests were simply ignored. When I visited the store to complain about the intrusion, I was informed by the sales person that she had no choice in the matter as their head offices in EU demanded to be sent all data from smaller branch stores. This was despite the fact it was a violation of consumer data protection laws.

In spite of trying for several years to unsubscribe, writing to management etc, they stop for a while and then always find ways of sending these unsolicited promotional emails using different company email addresses.
Their marketing strategy is aggressive and breach of trust with their customers.

I have never purchased from them again and is the only fashion brand that I've experienced this with and have a very negative opinion of.

I am very disappointed with Stuart Weitzman’s service. I ordered shoes, but they sent me the wrong size. I returned them immediately, and they confirmed receipt of the return.

However, it has now been over four weeks, and all I receive from customer service are generic responses telling me to “be patient”. My refund has still not been issued, leaving me without the shoes and without my money.

I hope this review warns other customers to be cautious. I expected a premium brand to provide professional and timely service, but my experience has been frustrating and unacceptable.

I used to buy Stuart Weitzman shoes because I genuinely loved their quality and trusted the brand. Unfortunately, this experience has completely changed how I feel. I recently found a gift card I had forgotten about and was shocked to learn that it was no longer valid due to an internal system change. The card had a balance of about $380, yet I was offered only $200 as a “solution.”

I found this incredibly disappointing and honestly hurtful. This was not my mistake, and I don’t understand why a loyal customer should lose nearly half the value of a gift card because of a company decision. I chose not to accept the offer, as I believe customers deserve to be treated fairly and have their original value honored.

It’s really sad to see a brand I once admired and supported handle a situation like this. Experiences like this make it hard to remain loyal, no matter how much you once loved the product.

I would give 0 if I could. I bought one pair of shoes on the 6/11/2025. One day passed without getting an invoice so I contacted them, and they sent it. Then weeks pass and nothing is sent. I ask when was it going to be sent and they say “many orders, it will be sent soon” a couples of weeks pass and nothing changes so I ask for the order to be cancelled so that I can be refunded. They cancel and say the reimbursement should be in my account in 10 business days. Those days pass and you guessed it, nothing. Now I’m sending emails everyday to them until they pay me back. Ridiculous. Don’t buy from them, it is a waste of time!

Brought in boots to the Columbus circle store with clear tear in seam from poor quality. The store manager’s (the one present 11/29 at 2pm) response “I can recommend a shoe maker”. Clearly customer service has gone downhill at Stuart weitzman: they used to take pride in standing behind their products. Now they are just rude.

If I could zero stars I would.
Be VERY VERY cautious buying Stuart Weitzman expensive boots. They look very nice but are very bad quality. Only worn mine twice and falling apart.
Customer service is as bad as the boots - Absolutely Terrible !

I have returned a very expensive pair of boots 4 weeks ago(they confirmed receiving the boots) but I still have not received a refund. I keep calling everyday and I'm just being messed about. I will never be buying anything from Stuart W. never again. Disgusting customer service.

Worst experience ever with premium goods. Never again.

I ordered a pair of pumps from the Stuart Weitzman EU website, which were the last size available and part of a discontinued line. I decided to give them a try, but unfortunately, they didn't fit. When I returned the shoes, they accused me of wearing them, even though I couldn't even stand in them and returned them just 4 hours later. It was clear they wanted to get rid of the last pair of this discontinued model.

Warning to all: If you decide to order from them, make sure to record and take pictures of everything as proof! After a lengthy back-and-forth proving it was impossible for me to wear the shoes, I was supposedly granted a refund. However, I have yet to see any refund. I am still asking for weekly status updates, but all I see are emails being forwarded with no resolution.

I have never experienced such poor service, especially for a brand that markets itself as premium. For the price level, this is shocking! I am beginning to wonder if their EU branch is facing financial problems, as I see that other customers are facing the same issue of not being refunded.

Scammers. I have returned several pairs of shoes bought from the EU store more than a month and a half ago and despite several chats with their customer service, have still not received the full refund and am being asked to be patient.

scammers!!!!!! if you order something from the store record everything. they don't want to give me back 180 euros for shoes. I'm reporting this to the police

They sent damaged shoes and the packaging department won't notice it. and they blame the customer. shoes put on to try on. scandalous help from customer service. GIVE MY MONEY BACK !!!!!!!

I contacted customer service to request a short delay in dispatch as I was going away, but the response was blunt and unhelpful — I was simply told, “We don’t offer that kind of service,” with no effort to assist or offer alternatives. When the order arrived, they had sent the wrong pair of shoes! I contacted customer service again, and once more, the experience was disappointing — the representative was unfriendly and couldn’t even confirm whether they would send the correct item. All I got was a robotic response: “We need to investigate the matter and will get back to you.” Overall, a terrible customer service experience.

SCANDALOUS CUSTOMER SERVICE.
Two weeks ago, I placed an order for nearly €600, which was deducted from my account, but I haven't received an order confirmation, nor the shoes, yet the payment was made. Customer service claims they haven't received my payment, while they are looking at an entirely different date, and I am being told to contact my bank.
So, €600 lighter and no shoes. Never order here!