Stuart Weitzman Reviews 

TL;DR: Instead of owning up to the fact that the shoes I bought were poorly made, the customer service rep called me a liar.

The long story:
I bought a pair of Yuliana 60 boots and began wearing them at the beginning of January. It's now March. I wear these shoes about once a week indoors at work. When I'm not wearing them, I place them neatly on the top of a shoe rack.

After about 12–14 wears, the leather on the heels of the boots started deteriorating. Specifically, the leather on the inside of the heels—facing the soles of the shoes—began peeling away from the corners. I'm not sure how it happened, but I know I have completely babied these beautiful boots.

I reached out to SW to ask about the damage. The rep said it looked like "normal wear and tear." I explained that I had been very careful with these shoes. However, she kept blaming me, insisting that "resting the heels on the rung of a chair or catching them on uneven pavement or a step can tear/scuff the leather"—despite several of my emails stating that I had done no such thing.

Basically, the rep implied that I was lying.

Don't buy SW shoes. If there's any issue whatsoever, don't expect them to stand by their name or their product. There are many other brands out there with better quality, prices, and customer service.

It’s a scam! I purchased a pair of boots on the EU website for 500€. Returned them over a month ago (they received them back beginning of February according to UPD and SW customer service). After over a month still no refund. Their customer service just replies asking to be patient. Patient? You’ve breached your own terms and conditions and you took my hard earned money. Shame on you SW. I wore your shoes for 15 years. Needless to say I’ll never shop again and will file a claim.

The world’s worst shoes SW shoes. Pretty pink sequence sneakers. Wore once and the bottom sole of the sneaker came completely off after worn once.

I can't understand the many bad reviews.
I ordered from the EU store. A question I had when ordering was answered within a few hours. The ordering process is simple and the goods were delivered very quickly. You could check the status at any time. Unfortunately, the size didn't fit, the return shipment was fast, efficient, traceable at all times and the amount was refunded within a very short time. I can't say much about the quality of the shoes as this was my first order - the boots I wanted to buy were -50% and very good for the price. 5 stars for Stuart Weitzman.

Purchased a pair of Stuart Weitzman Beige Suede Alpine Combat Boots as a Christmas present; however, was shocked at being sent pictures back from the recipient with bloody socks, as skin had been removed from their feet after a 45-minute walk (that slowly turned into a hobble)!

This is not the quality or standard in which I would expect from your product, let alone even that or a cheaper pair!

Stuart Weitzman was a fashion genius. His shoes were adored. Once in the same echelon as Christian and Prada, since selling to tapestry, they have fallen below Candies! I will never buy a pair of SW's again. I bought a pair of SW booties from Neiman's, in the first hour I had put them on after purchase at my husbands 40th Birthday, the heel ripped from the leather. Neither Neimans nor SW would exchange for a new pair. They pointed at each other. How typical and disappointing these days. The once iconic brands are both cheap imitations, with no customer loyalty and they are all making a fortune with cheap labor and cheap product. Unfortunately, they are no longer worth the price!

Fraudelent. They hold your money and don’t refund you.

Horrible experience with their customer service! Returned the boots the same day I received them. They would only give me store credit which has taken over a month to actually receive! Still don’t have it. They claim that they’re emailing it but no such thing. AVOID them at all costs!!

Avoid at all costs. Purchased boots which were sent quickly, but the invoice and returns form I received say I paid £100 less than what I actually did. Tried contacting customer service several times and nobody ever responded. Having read reviews here, I understand this is their way of avoiding paying tax on returns - it says NOWHERE on their website that returns incur a charge (especially not 25% of what you paid). The boots are nice but one is tighter than the other and I feel I cannot return them as I am worried I will receive no refund. Appalling, non-existent customer service.

If you really want to buy a pair of their shoes, do so from a third party retailer. I would never buy from this brand again and the whole experience has left a very bitter taste. For the cost of the shoes, customer service should be a premium. Disgusting and shameful.

I bought a pair of shoes that never arrived and the second time they were damaged, they never wanted to refund the postage which cost is indecent! ... No service quality

This is a terrible company? Please avoid at all costs if you are ordering from the UK. What they don't tell you is that if you return your goods, they will deduct all customs and taxes from your refund. So I bought a pair of boots for 325 pounds plus 16 pounds delivery and they are only going to refund me 270 pounds. They said I need to take up the dispute of the 55 pounds with the customs office. Nowhere on their website is this stipulated!! Con artists at their best as UPS told me the company should be dealing with Customs amd not the customer!

Purchased shoes that after 2 wears became faulty. It’s been weeks since my order has been returned and they still not issued refund.

Customer services keep saying we will chase it up? Chase it up with who? They are customer services who have my money! I would like to upload all the emails but it does not give me an option!

Very upset and frustrated by experience. I was replacing a 2 year old pair of boots where the heel part of the boot fell off. I contacted SW to ask about repair advice and got no reply. I then ordered the exact same item and size but when they arrived they were at least a half size larger and too big for me. However the website does not do exchanges. The return instructions are complicated and it does not appear shipping is paid for. The return confirmation I got has the wrong price on it. I am still trying to work out how to return these very expensive boots. My emails to customer service have not been answered.

Worst customer service ever. I ordered over the knee boots online. Full price. 1,000 bucks. Got an email saying my boots would be delivered today. I waited. Nothing. UPS said they tried to deliver. Liars. My door camera says no. My three German shepherds say no. Package at a collection point. I went. No. Customer service says it’s my problem. Won’t let me talk to a supervisor. This for a thousand dollars????? NO

I go a sandal which I not resigned correctly. After 5 minutes walk it hurts like hell. I buy a lot of shoes by SW, this never happen.
Received 4 standard letters to explain what went wrong
One even wanted photo of shoe: Can a photo show that food hurts? How stupid can one get??? No the refuse to return CHF 100 for shipping fees. It is not my fault that this model is faulty. NEVER AGAIN

Thay cheat me. They didn't refund mu money! Dont buy their shoes!

Really awful customer service. Actually non existent. Bought an expensive pair of boots with neoprene type material at the back which tore and disintegrated after wearing them 5 times. While materials fail that is understandable, however a company ignoring emails with photos and simply not addressing the issue and NEVER responding is unacceptable from just a upmarket brand. Never being from Stuart Weitzman again!! I wish I had seen these reviews before purchase.

Bought a pair of sandals of this website on the 6th June 2024 for a wedding paid 25.00 express delivery as I needed them quick and we are now over a month later waiting on the sandals. It’s the worst customer service I have ever experienced keep saying that fedex has the sandals and I will get them. I have asked for them to be returned and issued with a refund which I was told no they can’t do that. Save yourself a lot of hassle don’t order off Stuart Weitzman ever.

My favorite shoes have become a nightmare. Since they eliminated the store in Milan, I'm forced to buy my shoes online. There have been so many problems and the customer service really sucks. Most recently, I sent (under their direction) photos of boots I bought last season, very damaged in the heel, to ask for a repair. They replied that they were ruined because I misused them (I don't know how ...), so they would give me only a 20% off coupon. This is an unacceptable response for shoes that cost about 800,00 euros and for a customer who has been buying only those shoes for 20 years. Don't buy those shoes, they don't deserve it

I have been waiting since one week to know where my parcel is. I am struggling to receive answers.
Very sloppy customer service.
Nice shoes but worst online experience