Student Roost Reviews 

756
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff for being lovely, helpful, and available 24/7, often highlighting specific individuals for their exceptional service and kindness. Many also appreciate the convenient location, with easy access to bus stops, city centers, and universities. Reviewers often mention the engaging events hosted by the staff, which contribute to a welcoming atmosphere. However, some people were dissatisfied with the facilities, citing issues such as broken appliances, lack of hot water, and poor ventilation leading to mold and unpleasant smells. There are also complaints about customer service, with some experiencing unhelpful and unprofessional interactions, especially regarding maintenance and communication. Additionally, some reviewers reported problems with communal areas being dirty, security issues, and disruptive construction noise.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, helpful, and... See more

Facilities

Reviewers mention negative feedback about facilities, with many expressing dissatisfaction with cleanliness... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers finding specific accommodations like... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing dissatisfaction and reporting... See more

Customer service

Customers consistently note negative experiences with customer service, with many describing it as "pretty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more

Company replied

Rated 4 out of 5 stars

Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more

Company replied

Rated 4 out of 5 stars

The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms

Company replied

Rated 2 out of 5 stars

I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... See more

Company replied


Company details

  1. Property Management Company
  2. Real Estate Rental Agency
  3. Serviced Accommodation
  4. Student Dormitory
  5. Student Housing Center

About Student Roost

Written by the company

At Student Roost, we provide student accomodation across more than 20 cities in the UK.

We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.

We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.

It’s simple: we want to provide the very best experience for you to make the most of student living.

Book your room today – we'd love you to stay.


Contact info

3.3

Average

TrustScore 3.5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(756)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave a review. We’re really pleased to learn that living with Student Roost has been a positive experience for your son. We appreciate your feedback. – Student Roost

Rated 2 out of 5 stars

There everything are good but very…

There everything are good but very noisy!!

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We understand that shared living can sometimes come with increased noise levels, particularly in busy student environments. However, after 11pm we do expect noise to be kept to a respectful level so all residents can rest comfortably. If noise continues outside of acceptable levels, please do reach out to reception so the team can investigate. We appreciate your feedback. - Student Roost

Rated 4 out of 5 stars

Love living here fair rent just the…

Love living here fair rent just the showers get blocked so easy

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave a review. It’s great to know you’re enjoying living with us. We’re sorry to hear about the issues with the shower, please log this as a maintenance request on the Student Roost app or speak to reception so the team can investigate this for you. We appreciate your feedback. – Student Roost

Rated 5 out of 5 stars

Zinc quarter is great

Zinc quarter is a lovely place to live. The facilities are great and the staff are always willing to help.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It's great to know you've had a positive experience living with us, and that you've found the team to be supportive. We really appreciate your feedback. – Student Roost

Rated 5 out of 5 stars

It's good student experience here

It's good student experience here. Student roost team is always help when I need.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re really pleased you've found the team to be helpful. We really appreciate your feedback. – Student Roost

Rated 4 out of 5 stars

The staff are nice and welcoming

The staff are nice and welcoming , The free gym and social are pretty nice.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It’s great to know that you've found the team to be friendly and that you've been enjoying our facilities. We really appreciate your feedback. – Student Roost

Rated 5 out of 5 stars

Amazing Accom!

Amazing Accom!
Great rooms, great price, staff are the best!! Support for range of things, super responsive with queeries/ emails and overall great vibes!!
Plus rly quick with fixes/ issues

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re really pleased you've had a positive experience. It’s great to know that any issues have been dealt with quickly. We really appreciate your feedback. – Student Roost

Rated 4 out of 5 stars

Staff are very helpful and friendly

Staff are very helpful and friendly. Accommodation is very comfortable and has made me feel at home since living here. Maintenance can take some time depending on the issue but other than that, great studio!

March 18, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re really pleased to hear that you’ve felt at home and have had a positive experience with the team. We appreciate your comments regarding maintenance times, and we understand how important prompt responses are. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

I love the atmosphere of the…

I love the atmosphere of the accommodation and staff in the reception are so friendly ☺️.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We're very pleased you've found everyone to be welcoming and that you're enjoying your experience. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

Good accommodation

Good quality, clean accommodation with friendly staff. So good I’m living here next year too 🙂

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It's great to know you've had a positive experience and have chosen to rebook with us for next year. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

Excellent support by miss rebeka and the whole team

Excellent support by Miss. Rebeka and the team will. Never. Forget Hollis Croft staff . During my stay I never. Felt that I’m away from home. Thanks to everyone

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We're thrilled you've had such a memorable and positive experience at Hollis Croft. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

I’m so excited and happy to stay the…

I’m so excited and happy to stay the room is nice, wide and comfortable. I can say more than team members are politely ,kindly and patiently for everything help.That’s why I stay in this student roost.Thank you for everything.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It's great to know you've enjoyed your experience living with us and that you've been pleased with the quality of your room. We appreciate your feedback. - Student Roost

Rated 2 out of 5 stars

Concerns

I’ve had complaints made towards me from my flatmates, but when i make complaints sometimes i don’t feel heard. If i report something wrong with my room it takes a while to get someone to get back to me to fix the issue, even when i’ve been told someone would come.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re sorry to hear that your experience has left you feeling this way, as we want all residents to feel listened to when they raise concerns. The feedback you’ve shared has been passed on to the management team so it can be reviewed. We appreciate you bringing this to our attention and thank you for your feedback. - Student Roost

Rated 3 out of 5 stars

Studios rooms are quite expensive

Studios rooms are quite expensive, honestly. I rented a private studio room with my partner but the bed was so small (small double) and they refused to give me a bigger one. Not even another mattress. And their mattress was not new. It was very uncomfortable to use. I was feeling the springs. They said they were going to see if they had some spare ones but they never replied back. Also, they were not quite flexible when setting up a payment plan to align with my funding. They just don't care about it. Finally, the room has very thin walls. I can always hear the voices from the hall, from the neighborhood, from the birds, from the cars, etc.... other than that is OK

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re sorry to learn that aspects of your stay have not met your expectations. We're pleased to confirm that a replacement mattress has been arranged and will be provided shortly, and we apologise for any delay in this being actioned. We appreciate you sharing your thoughts around payment arrangements. While not all requested plans are possible, we always offer options where we can and provide as much flexibility as we are able. Regarding wall thickness, while structural aspects like this cannot easily be changed, we value your comments and will continue to look for ways to improve the overall living experience for our residents. Your review has been shared with the management team and they are aware of your experience. We appreciate you sharing this with us. - Student Roost

Rated 5 out of 5 stars

Great staff team,always helpful and…

Great staff team,always helpful and easy to talk.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We're so pleased you've found our team members to be welcoming and supportive. We really appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

Friendly staff

Fast maintenance. Great facilities. Lovely staff.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It's great to know you've had a positive experience. We really appreciate your feedback. - Student Roost

Rated 4 out of 5 stars

Mealmarket it’s a great place to live but…

Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how expensive the laundry is. It’s just too much.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re really pleased you're enjoying your experience and that the location and our team have been highlights of your time living with us. We also appreciate you sharing your thoughts about the laundry costs. The pricing is set by the third-party laundry service provider, but feedback like this helps us understand where residents feel improvements could be made. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

Friendly Staff, Good Deal for Dual Occupancy

The staff are very friendly, and work hard to make sure you feel welcome here. The dual occupancy deal is incredibly good value.

My only complaint is number of washing machines, the laundromat is very small for how many people live here.

However, the rest of this place makes up for that.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. It's great to know that the team have created such a welcoming environment and we’re very pleased that the dual occupancy option has worked well for you. We also value you sharing your thoughts about the laundry facilities, as feedback like this helps us understand where improvements may be needed. We appreciate your feedback. - Student Roost

Rated 5 out of 5 stars

Overall awsome experience living here

Very friendly and helpful reception, check in was fast when I first arrived. Rarely has any issues during my stay: I live on the 4th floor and there is hot water running 24/7, not sure for the higher floors tho. Wifi here is also very fast. The accommodation is right next to the Buchanan bus station which makes commute to both the university and rest of Scotland fairly easy.

March 12, 2026
Student Roost logo

Reply from Student Roost

Hi there, thanks for taking the time to leave us a review. We’re really pleased that your check-in process was a smooth one and that the team have been helpful throughout your time living with us. It’s great to know our location has been a highlight. We appreciate your feedback. - Student Roost

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look