very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Review summary
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Reviews shaping this summary
Excellent accommodation close to the town centre. Staff are friendly and helpful and always willing to help ans solve any issues. Excellent value for money as there are no hidden extras.
Company replied
Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
Company replied
I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... See more
Company replied
Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.4
Average
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly Staff, Good Deal for Dual Occupancy
The staff are very friendly, and work hard to make sure you feel welcome here. The dual occupancy deal is incredibly good value.
My only complaint is number of washing machines, the laundromat is very small for how many people live here.
However, the rest of this place makes up for that.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know that the team have created such a welcoming environment and we’re very pleased that the dual occupancy option has worked well for you. We also value you sharing your thoughts about the laundry facilities, as feedback like this helps us understand where improvements may be needed. We appreciate your feedback. - Student Roost
Overall awsome experience living here
Very friendly and helpful reception, check in was fast when I first arrived. Rarely has any issues during my stay: I live on the 4th floor and there is hot water running 24/7, not sure for the higher floors tho. Wifi here is also very fast. The accommodation is right next to the Buchanan bus station which makes commute to both the university and rest of Scotland fairly easy.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased that your check-in process was a smooth one and that the team have been helpful throughout your time living with us. It’s great to know our location has been a highlight. We appreciate your feedback. - Student Roost
Kind and friendly reception staff
Kind and friendly reception staff, rooms are a cozy size without being too small
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased you're enjoying your time living with us. We appreciate your feedback. - Student Roost
General review
Very friendly staff that are always happy to help, tons of activities and events to attend, large social spaces for gatherings and modern looking rooms with ample space for your things!
Unfortunately, I do notice a few downsides such as very loud drains in the walls of certain rooms, insanely easy to clog showers as well as poor WiFi connection, not often but frequent enough to notice.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased that you’ve enjoyed the welcoming atmosphere created by the team, as well as the events they provide for our residents. We’re sorry to learn about the issues you’ve mentioned and appreciate you bringing this to our attention. Your feedback helps us improve our services for current and future residents, thank you for sharing. - Student Roost
I found a lot of the morning stuff…
I found a lot of the morning stuff really rude and not helpful at all.
March 12, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Cheerful place
I really enjoyed spending time here. They organize great events and are really kind. Hopefully it stays as it is.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you're enjoying the events our teams provide for our residents. We appreciate your feedback. - Student Roost
Perfect student accommodation
Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside.
Lovely rooms at a very affordable price for students compared to any other accommodations in the area. 24/7 staff support and fast maintenance team.
Corner shop with all essentials right outside the main reception that’s open until late. Overall a perfect option for students.
March 12, 2026
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It’s great to know you’ve found our location to be so convenient and we're very pleased you feel our accommodation is good value for money. We really appreciate the feedback. – Student Roost
Josh's review
Yes, very good experience. Helpful staff etc. The ensuite rooms are quite expensive these days is the only thing.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you’ve had a positive experience and found the team helpful during your time living with us. We also appreciate you sharing your thoughts regarding pricing. We value your feedback. - Student Roost
I really like the place and the…
I really like the place and the facilities and the social study rooms, but sometimes the faculty knocks on our doors really loudly in the middle of the day and I've previously been in interviews, which has been very disrupting.
Also, I've needed to consistently pester when there were plumbing malfunctions such as no hot water in the shower, which took longer than a week to consolidate.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know that you've enjoyed the facilities available to our residents. We’re sorry to learn of the issues you've raised which have negatively impacted your experience. The team would not normally knock on doors unless there is a specific reason to do so, such as being unable to reach a resident through other means or where there are welfare concerns, however we appreciate you bringing this to our attention and it has been fed back to the management team. We’re also sorry to hear about the delay you experienced with the plumbing issue, as we aim to resolve maintenance matters as quickly as possible. If you would like to discuss this further, please feel free to reach out to your property team so they can look into this with you. We appreciate your feedback. - Student Roost
Good but could be better
Good but could be better
Could be doing with more frequent maintenance and better WiFi in the upper floors and also bigger spaces for those who are doing dual occupancy as the rooms can be really suffocating especially with so Mitch stuff for two people and the prices as well are crazy to get more room and no gym in some of the buildings and no manual for the ovens either or sometimes oven and microwave in one.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We appreciate you sharing your thoughts on your experience. We’re sorry to learn that some aspects of the space and facilities haven’t fully met your expectations. We appreciate you highlighting the areas where you feel improvements could be made. We value your feedback. - Student Roost
Mixed feelings
Not good:
All three blocks share about 3 Hoovers. Makes no sense tbh. Just one bin is provided and no additional bins for recycling which I also find very odd. Certain things should be provided by an accommodation, especially one that isn’t cheap. Kitchen supplies like brooms and mops as well as a Hoover and two bins for the entire flat should be a staple.
Good:
The staff are very kind and helpful which I do appreciate and they are so considerate. All the staff are kind and friendly and I hope the company takes proper care of them.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased regarding your comments about the team and that you’ve found them friendly and helpful. We’re sorry to hear your concerns around the cleaning facilities. For Brookland Road, hoovers are available to borrow from the office, with multiple units provided for residents to use, and this approach helps ensure they are maintained and accessible when needed. Each flat is also provided with a bin, with larger recycling and general waste bins available outside the bin storage area. We appreciate that shared living arrangements can lead to different expectations, and your comments have been shared with the management team for reference. We appreciate your feedback. - Student Roost
Great experience staying here
Great experience staying here! Many activities are provided for residents regularly. The facilities are as described. The staff team is very welcoming and always helpful.
March 12, 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know you've enjoyed the events our teams provide for our residents. We value your feedback. - Student Roost
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you're enjoying your time living with us. We appreciate your feedback. - Student Roost
I have lived in Liverpool since…
I have lived in Liverpool since September 2025.
so far we have had the following issues:
1. leaking tap (fixed after 7 weeks)
2. our hob was broken for 7 days (before being fixed/replaced)
3. hot water issues. (we haven't had hot water including showers for 4 days)
However, the staff are very friendly and approachable and are the singular thing about this accommodation that is amazing the rest is standard or poor. I would not recommend this accommodation.
September 14, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re pleased to hear you’ve found the team friendly and approachable; however, we’re sorry to learn that these issues negatively impacted your experience. We take maintenance matters seriously and aim to resolve them as quickly as possible, keeping residents informed throughout, and providing compensation in the form of food vouchers when cooking appliances, such as the hob, are out of order. The issues you’ve raised have been passed on to the management team, and while they have no record of a tap remaining unfixed for seven weeks or of any residents being unable to shower for four days, we’d be keen to discuss the matters with you to better understand your experience. Please feel free to reach out to your property management team directly, they’ll be happy to speak with you. We appreciate your feedback. - Student Roost
CANCELLATION POLICY IS A FARCE
Our daughter is in shared mixed accommodation in Liverpool. The shared kitchen area is filthy and not cleaned by the other foreign students. They use her pans, plates and leave them dirty and piled up and steal her things from the fridge. The kitchen area should be condemned. When the students are challenged they are threatening and abusive to her. This has continued since Sept and we have now had to move her for her own safety and mental health. Student Roost except no responsibility for the other students and the disgusting state of the kitchen. They insist that our daughter remains the tenant and should pay the rent even though we have returned the keys. They hide behind a Cancellation Policy that says this does not compute and its not a situation allowed within their policy. Even though it says that look at each case on its merits and they have discretion they choose not to exercise it. In fact they may consider it only if you were to leave studying at the University. If we had not had moved our daughter she would have left. We have informed the University. Student Roost claim you make memories and friends for life but our experience is very different! Be warned and be careful.
January 30, 2026
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to learn of these events which have negatively impacted your daughter's experience. We take resident safety and wellbeing very seriously, and we always ensure that concerns of this nature are thoroughly considered. Unfortunately, as the review does not include the resident’s name, property, or booking details, and further information was declined when requested via Trustpilot, we’re unable to identify the tenancy or investigate the situation fully. Without this information, we’re unable to comment on the specific circumstances described. We would be keen to understand more about the concerns raised and would encourage you to complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) so the appropriate team can review this further and make contact. We appreciate you taking the time to share your feedback. - Student Roost
DO NOT BOOK HERE
Horrible loud untidy unsafe rude unsupportive and greedy!!
January 1, 2026
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We're very sorry to learn that your experience fell short of expectations. We’d be keen to find out more about the issues you've raised, so we can understand what went wrong and take steps to improve. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Student Roost is awful
Student Roost – very poor experience, unresolved issues, misleading review culture
My experience with Student Roost has been extremely disappointing, specifically at Hollis Croft (Sheffield). The issues were serious enough that I ended my tenancy early.
In my experience, the building and services were not maintained to an acceptable standard, despite repeated reports. Key issues included:
• Frequent Wi-Fi outages, impacting my ability to complete university work
• Ongoing drainage problems, including strong smells and flooding
• Hygiene concerns, including mould and pests (silverfish)
• Laundry facilities causing staining/damage to clothes and dryers requiring multiple paid cycles
• Lift reliability and safety concerns, including an incident where the lift dropped suddenly
• Security problems, with access doors frequently failing and non-residents using communal areas
Maintenance responses felt reactive and temporary, and the same issues continued over time.
What I found particularly concerning is that, while I was still a resident, I personally saw promotions offering incentives (e.g., AirPods and money/prizes) for leaving 5-star reviews. This risks giving prospective tenants an inaccurate picture of the accommodation.
Overall, based on my experience, I would not recommend Student Roost and would strongly advise students to research alternatives carefully
August 21, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We are sorry to learn that your experience at Hollis Croft did not meet your expectations. We’d like to clarify that we have never offered prizes, money, or any other incentives in exchange for 5-star reviews on StudentCrowd or any other review platform. The activity you refer to, “Spin the Wheel,” was part of an internal Customer Satisfaction Survey, and prizes were only awarded for completing the survey, not for leaving a positive rating. Our records show that all repairs reported for your room were completed within the required timeframes, and any emergency issues, such as broken doors, were made secure the same day. We acknowledge that the lift was out of service once during your stay and apologise for any inconvenience this caused. We are also aware that the study room was temporarily closed due to a leak, which was outside of our control, and it was rectified as soon as possible, while our other communal areas remained open. Regarding hygiene and pests, we could not find any reports of silverfish during your tenancy. Laundry and gym facilities are checked regularly and maintained by third-party providers, with no issues recorded. All areas are patrolled 24/7, and any security or door issues are treated as urgent and addressed immediately. We value all resident feedback as it helps us continue to enhance our services for current and future residents, and we appreciate you sharing your thoughts on areas for improvement. – Student Roost
5 Stars for Natalie!
My review has to do with concierge - they are there at the front desk 24/7. This type of service is a rarity these days. I would like to highlight a member of staff, Natalie, who is always there for me, she chats with me when I need a break from my studies or am feeling lonely, and is a genuinely kind person. She curates all of our holiday events, and puts a ton of work (probably off hours) into making them fun. When I first moved to The Roost, I did not know my way around. Natalie showed me how to get to the market and various other places, and I will be eternally grateful. The Student Roost at Vincent Place has a fantastic employee in Natalie. She deserves a raise. 5 Stars for Natalie!
September 6, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We are so pleased to learn how much Natalie has supported you and impacted your experience in such a positive way. It's great to know her efforts with events and her guidance have enhanced your time at Vincent Place. We appreciate your feedback! - Student Roost
The accommodation was cancelled well…
The accommodation was cancelled well within the notice period but as the university did not provide proof of non attendance until the 9th September they are chasing the first weeks payment and threatening with debt collectors. Disgusting thiefs
October 30, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review and for providing further details when requested. We’re sorry to learn of your concerns. While we’re unable to discuss any individual account information on a public platform due to UK data privacy requirements, we can assure you that all bookings, including your own, are managed strictly in line with the terms and conditions agreed at the time of booking. This includes our standard cancellation policy. If you would like to review any details or raise further questions, please contact our team directly. We appreciate your feedback. - Student Roost
Do not stay here
Do not stay here. This was by far the worst accommodation experience I have ever had. Despite booking well in advance, I had to chase Hollis Croft multiple times just to get my reservation confirmed. When I finally arrived, the room was a disgrace: the mattress was painful with springs sticking through, the pillows were flat, the hob didn’t work, the kettle socket was faulty, and the tap leaked. I reported all of this at reception first thing in the morning, gave them the whole day to fix it, and returned at 5pm to find nothing had been done. The manager had left and staff claimed they knew nothing about my concerns. Basic standards of accommodation and service were completely absent. Stressful, unacceptable, and utterly unprofessional—Hollis Croft should not be taking money from guests when they cannot provide even the most basic level of comfort or care.
Update following company reply: For full transparency to anyone reading this, I want to clarify that although I booked through a third party, the problems I experienced were entirely due to Hollis Croft. The issues stemmed from their internal booking system, which took an unacceptably long time to process my student ID, and from the condition of the room itself. I was allocated a room with non-functioning equipment and an uncomfortable bed from the outset.
This had nothing to do with the third party. As shown in Hollis Croft’s reply, despite me raising these concerns directly, they have not taken ownership or responsibility for their failings. As a customer, I did not feel listened to. While the maintenance team eventually addressed the problems, communication was poor—I contacted them multiple times during the day and even emailed, yet updates were unclear. Considering my stay was only three nights, the delay in resolving these issues and the fact that I was placed in such a room to begin with was unacceptable.
I have reported the issues both privately to Hollis Croft and to the third party. However, I have little trust that anything will change. I am updating this review because I cannot accept their misleading claim that the fault lay with the third party or that the problems were adequately resolved.
November 6, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re that your experience at Hollis Croft did not meet expectations. As your booking was made through a third-party provider, we advised that any formal complaints be directed to your booking agent, and we understand a refund has already been issued. Once the maintenance issues were reported to us directly, our team attended the next day, though we appreciate you had already checked out by that time. We appreciate your feedback and will continue working with our partners to ensure a smooth experience for all future guests. – Student Roost
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