very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Excellent accommodation close to the town centre. Staff are friendly and helpful and always willing to help ans solve any issues. Excellent value for money as there are no hidden extras.
Company replied
Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
Company replied
I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.4
Average
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Empty promises and no maintenance for serious hygiene issues
Told me I would have a single sex flat and not be on the ground floor. Assured me this would be the case. Didn’t happen. Can’t fix a leaking toilet after being asked about it for a week. The fact the uni are officially partnering with this company is a disgrace.
October 7, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. The management team has been made aware of your review and they’ve confirmed that the issue has now been resolved as of this morning. They’ve also sent you an email directly with an update. We’re very sorry for the inconvenience this has caused and hope everything is now sorted. If there’s anything else you need, please don’t hesitate to get in touch with your property team. - Student Roost
Worst Student Accommodation Experience
I had one of the worst accommodation experiences at Merchant Studios, Glasgow.
The heating/AC never worked properly from February 2025 onwards, despite repeated complaints. Nothing was fixed for months.
On 10 August 2025, there was a sudden power outage. The very next day, all tenants were told to vacate within two days (by 13 August). This was extremely disruptive, especially as many of us were in the final phase of academic projects.
They initially said “suitable options” would be provided, but the only alternative offered was communal shared housing, which was not at all comparable to the self-contained studio I was paying £1,100/month for. This was a clear downgrade.
All my food was spoiled, I had to prepone travel and incur additional costs, and no compensation was provided beyond a partial rent refund.
Management never engaged directly; only front-desk staff were present, who admitted they had no control. The approach was very high-handed, with no real accountability.
Overall, this has been an awful experience both financially and personally. The way the situation was handled — with poor communication, no fair alternative, and refusal to take responsibility — was deeply disappointing.
I would strongly advise students to avoid this property if they are looking for reliable and supportive accommodation in Glasgow.
August 10, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to learn that your time at Merchant Studios fell short of expectations. The full building power outage was entirely unexpected and required immediate action to ensure resident safety, which included relocating all tenants to emergency accommodation. We understand how disruptive and frustrating this must have been. While this situation was outside of our control, our teams worked quickly to communicate updates and provide support throughout. Alternative accommodation was offered to all affected residents, and while we appreciate the temporary options may not have matched original room standards, availability was extremely limited due to the urgency of the situation and high city-wide occupancy at the time. In terms of financial redress, any applicable compensation options were communicated directly to residents and we continue to handle these on a case-by-case basis. Our teams worked hard to communicate updates as quickly as possible and to support residents through the process. In terms of financial redress, any applicable compensation options were communicated directly to residents, and we continue to review these on a case-by-case basis. With regards to the unresolved heating and cooling issues earlier in the year, we understand how uncomfortable this must have been and sincerely apologise. We’ll take this feedback on board as we work to improve our maintenance processes going forward. If you haven’t already done so, we encourage you to get in touch with us directly or submit a form through our Feedback and Complaints page at www.studentroost.co.uk/feedback-and-complaints, where a member of our team will follow up with you. We value all resident feedback and are using it to guide ongoing improvements. - Student Roost
Staff are useless
Staff are useless, don’t care about student well being. Failed to act on serious hygiene issues. Flat stank of weed and no action taken. Multiple concerns raised and all ignored and have not repaid deposit
Avoid, it’s a disgrace
September 2, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re very sorry to learn of the issues that negatively affected your stay. As we’re unable to identify you from this review, we’d appreciate it if you could complete our Feedback and Complaints form at www.studentroost.co.uk/feedback-and-complaints so a member of our team can reach out and look into this further. Your feedback is important to us, as it helps us improve our services for current and future residents. We appreciate you sharing your thoughts. – Student Roost
Unrefunded Deosit
Accommodation was nice, however, when I was signing up, the website crashed, and even though I paid my deposit and got a receipt of they didn't book my room, and after several attempts were made to get a refund, they still didn't refund it
September 20, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to learn of the issues you’ve faced with receiving your deposit. Looking into this further, we can see that the deposit was released by Student Roost in 2024. We’ve since contacted the Deposit Protection Service (DPS) to check if there has been any discrepancy on their end. We're currently waiting to hear back from them and will reach out to you with any updates we receive. We appreciate your feedback. – Student Roost
Title: Extremely disappointing experience at Nelson Place – Student Roost
My experience with Student Roost at Nelson Place has been one of the worst parts of my student life. Being evicted was already stressful and upsetting enough, but the treatment I received afterwards made it even worse. I was not even allowed to visit my friends who still live in the property, which left me feeling humiliated and isolated.
The property managers, Nelson and Matthew, together with the reception team, were consistently rude, unhelpful, and unprofessional. Instead of offering support or understanding, they showed no respect and treated me with a complete lack of dignity.
Student accommodation should mean community, fairness, and a safe environment for students. Sadly, Nelson Place failed on all of these.
I would strongly advise upcoming students to think very carefully before choosing Student Roost. No student should have to go through what I experienced.
— Pranay Agrawal
August 17, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to hear that your experience at Nelson Place didn’t meet your expectations. While we’re unable to discuss the specifics of your tenancy in a public forum, please be assured that we always aim to handle situations fairly and professionally, and that all procedures were followed. Your feedback has been shared with the property management team, and they’re aware of your concerns. We understand the outcome was disappointing and we appreciate you taking the time to share your experience. We wish you all the best moving forward. - Student Roost
I’ve booked an account through Airbnb
I’ve booked an account through Airbnb. Host was false advertising that it’s available for non students for a short term stay.
That turned out to be false information and as I’m not a student I wasn’t able to check in.
Then was trying to make me cancel without any refund, when I requested a full refund - was super unresponsive.
Do not recommend at all!
July 25, 2025
Unprompted review
Reply from Student Roost
Hi there, Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and completely understand how upsetting and inconvenient this must have been. Without knowing which property the booking was for, it’s difficult for us to comment specifically on the listing details, as student eligibility can vary depending on the location. Refunds are managed by the third party platform you booked through, rather than by Student Roost, which means the process and timelines are out of our hands. However, we will always try to support you as much as we can, so if you'd like to share more details, we’d be happy to reach out to the booking provider on your behalf. We appreciate your feedback and once again apologise for the inconvenience caused. - Student Roost
Aristotle was amazing!
Facilities were somewhat lacking but cannot fault Aristotle the gent who was at reception during our stay in Sheffield, absolutely fantastic customer service and went above and beyond to help me and my partner during our stay. Get this guy a raise! 🫶
July 25, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're really pleased to learn that Aristote made such a positive difference during your stay, it's great to see his efforts recognised. We really appreciate your feedback and hope to welcome you back again soon! - Student Roost
Zero star.
Supposed to book my daughter's accommodation...thank god, I didn't after reading all the bad reviews. I liaised with their agents, Kaushik and Chinmay, and they provided bad customer service. They made me pay booking fees £50 by giving me misleading promises! Don't do this to parents who's sending their kids from overseas.
July 21, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for your feedback. We’re very sorry to hear about your experience as this is certainly not the impression we want to leave, especially for parents making important decisions from overseas. We understand your concerns around the booking process and are sorry to hear you felt misled. The agents you mentioned work on our behalf to support with bookings, and we’d like to understand more about what happened so we can review the situation fully. As the specific accommodation was not mentioned, we’re unable to look into this in detail just yet. We would really appreciate it if you could get in touch with us directly at studentroost.co.uk/feedback-and-complaints so we can investigate further and respond appropriately. Thank you again for taking the time to share your experience. - Student Roost
My time at Student Roost in Sheffield…
My time at Student Roost in Sheffield has been nothing short of wonderful, and I would highly recommend it to anyone looking for student accommodation.
The staff truly make this place stand out. From the moment I arrived, I was met with incredible support and friendliness. I had a sudden and urgent need for accommodation, and the manager went above and beyond, moving mountains to get me settled in quickly. This level of dedication really made a difference during a stressful time. The managers are always accessible, and the rest of the team consistently handles requests efficiently and effectively.
Knowing that staff are available 24/7 provides immense peace of mind, especially for younger residents. This round-the-clock presence significantly enhances the sense of security within the building. Beyond the essential services, the common areas are fantastic – modern, inviting spaces perfect for relaxing or socializing. Student Roost also organizes a wide variety of events, which are a great way to meet people and get involved in the community.
The rooms themselves are designed with a modern touch, and any maintenance issues are addressed and resolved as quickly as possible.
Overall, it was a truly fantastic experience, and I wouldn't hesitate to choose Student Roost Sheffield again in the future!
April 1, 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased to learn that our team made you feel so welcome and supported, especially during what must have been a particularly overwhelming time. It’s great to know that their efforts made such a positive impact. We’re so glad you felt reassured by the 24/7 presence of our team, and that the events they organised helped you connect with others and feel part of the community. This is wonderful feedback which we really appreciate. Thank you once again! – Student Roost
Do NOT book this accommodation!!
My daughter has been staying in Nelson Place, Belfast for the past year. Various issues have arisen and none have been resolved to any level of satisfaction. No running water for two weeks and no communication provided. Laundry rooms flooded and no appropriate facilities offered. Have contacted their manager Matthew on a number of occasions however he declines all calls and hides. Have been told on a number of occasions he is at a meeting or at lunch. No duty of care towards the students. Do not send your children to this accommodation as they are happy to take their money but not provided basic necessities such as running water to drink, wash and flush their toilets. Student Roost are only the landlords and have nothing to do with the building??? This is the excuse my daughter was presented with but they will not provide details of the owners. I would opt for Liv student housing if your sending your kids this direction. Exceptional duty of care to students. This lot are clueless!!
May 26, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re disappointed to learn that your experience at Nelson Place hasn’t met expectations, and we’re very sorry for any frustration or inconvenience this may have caused you and your daughter during her time with us. The water outage in January was caused by a wider issue with the national supplier, NI Water, and unfortunately was beyond our control. That said, we did our best to provide alternative facilities to help residents during that time. We are aware you’ve been trying to get in touch and our team did try to schedule a time that worked for you. We also shared a direct contact number and offered to work around your availability on the day, however, we didn’t hear back to confirm a time. We hope we can rectify this breakdown in communication. Outside of this, we have also met personally with your daughter earlier this month to talk through her concerns, and we’ll continue to offer our support in any way we can. We value your feedback and welcome the opportunity to speak further at a time that suits you. – Student Roost
Inconsiderate Noisy Neighbours, Poor Community Relations
I'm a neighbour near Student Roost on Hollis Croft in Sheffield. This weekend they had a mini festival and the noise was unbelievably loud - completely unnecessary for the size of the party. There couldn't have been more than 100 people there.
I had to keep my window closed all day in the boiling heat on a south facing road - in the end I had to leave my flat because it was so stressful.
This was totally inconsiderate to all the local neighbours and students who are still studying. The whole thing seemed very immature, like a business run by teenagers.
May 17, 2025
Unprompted review
Reply from Student Roost
Hi Frankie,
Thank you for taking the time to leave us a review.
We’re sorry to hear that the noise from an event at one of our Sheffield properties impacted your weekend.
We hosted a mini festival for residents at our Hollis Croft property, as well as inviting all students in Sheffield via pre-promotion, to highlight the living experience at Student Roost. The event ran from 3pm to 10pm (before event cut off times) with a DJ, rodeo bull and food trucks.
We would love to speak to you directly about this, and ensure we're supporting the local community. If you have a spare 5 minutes, please do visit our team at Hollis Croft reception.
Thank you again for leaving a review.
Student Roost
Absolutely dreadful
Fortunately, this company was rude and difficult with me from the start. This caused me to do more research and read more reviews - and make a sharp u-turn. I was about to pay them thousands of pounds and entrust my child's safety to them - and they were astonishingly rude and difficult from the start. I just wish I could give zero (or negative) stars.
Update 9.5 25 Student Roost wanted me to give them more information and I have done that. I would prefer not to take this all offline though. The reason I have taken time to post this is to warn other prospective parents.
18.5.25 Despite the protestations below, and having details of my concerns, I have not had so much as an acknowledgement of my complaint.
April 22, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while looking into making a booking at a Student Roost property. We requested further details from you so that we could investigate the a matter, however, as you’ve chosen not to provide these unfortunately we’re unable to progress this further. We would still like to know more about the situation you encountered, so that we can ensure we are providing the best service possible. If you wish to do so, we would encourage you to complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) so that the relevant management team can investigate and come back to you. We appreciate your feedback. Many thanks - Student Roost
Response updated - 20/05/2025.
Hi there, we're sorry to read that your complaint has not been responded to. Assuming this complaint was submitted via the form provided in our original response, we would like to investigate why this has not been responded to yet, however, as our request submitted to you via Trustpilot on 6th May for further information, such as your name, was not accepted we are unable to do so as we have insufficient information.
We would encourage you to email marketing@studentroost.co.uk with your details, and confirm in the email you are writing in regards to your Trustpilot review, and someone from the team will be able to look into this for you and come back to you ASAP. Many thanks – Student Roost
Very disappointed with Student Roost — unfair rent charges and misleading promises
This is my third year staying at a Student Roost property, and I’ve never been more disappointed. Despite being a long-term tenant, instead of receiving any goodwill discount, I’ve actually been charged more rent than what was advertised in their own newsletter.
When I booked my room this year, the person on reception clearly told me I was being given the "newsletter price" since no rebooker discount was available. Yet now, they’ve charged me a higher rent than what was advertised — even though I have proof that the lower rate was publicly offered. There newsletters are just for fooling people.
It feels completely unfair that after being loyal for three years, I'm being penalized rather than rewarded. This isn’t the first time I’ve faced issues either. Last year, they made it incredibly difficult for me to find a replacement tenant, even though the agreement clearly stated it was allowed. I had to go back and forth with them for weeks just to get that sorted.
Overall, the way Student Roost treats its existing tenants is deeply disappointing. Charging extra rent despite public pricing, offering no loyalty benefits, and making things harder than they need to be — all of it has left a very bad impression. I would not recommend staying here unless you’re ready to fight for what was promised to you.
The only thing I would appreciate is their friendly staff at reception but their management and the way they operate isn't good.
May 1, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read that your loyalty to Student Roost feels unappreciated, due to the matters you've raised. Your review has been passed on to the property management team and they've advised that the price within the newsletter you refer to confirmed that prices started "from" the lower amount, which is where the confusion seems to lie. All of our residents are extremely valued and your commitment to rebooking with The Oaks for multiple years means a lot to us. Our new Loyalty Promise ensure that residents, such as yourself, benefit from rebooking with Student Roost, as a way of showing our appreciation. You can find our all about our Loyalty Promise, here: www.studentroost.co.uk/loyalty-promise. Many thanks – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very pleased you've experienced great customer service during your time staying at Trinity Square. We really appreciate your feedback! - Student Roost
Sneaky click bait ads
Deliberately puts a dummy "x" on their intrusive ads in apps so that you click on it and it takes you to their website. That tells you all you need to know about this business. No integrity and, seemingly, desperate for people to visit their website regardless of the means.
April 13, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We would very much like to investigate the matters you’ve raised, as we are unaware of any ads that include the feature you have mentioned. Please provide the details of the ad, and which platform you were served the ad on, to marketing@studentroost.co.uk. We are sorry for the inconvenience caused and hope to hear from you soon, so that we can look to rectify the problem. Thank you again for your feedback. – Student Roost
Exploitation of Students and Poor Services
Student Roost provide small rooms and mediocre facilities at extortionate prices. Their staff vocalize how much they dislike their job and are often rude to students. Should you make any attempt to exit your contract with good reason, Student Roost will demand that you continue your payments and then ignore you indefinitely. However desperate you may be for accommodation, DO NOT choose Student Roost.
September 20, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to read that you had a negative experience while living in your Student Roost accommodation. Residents are able to terminate their contracts early if in line with the reasons stated in our Cancellation Policy, which can be found here: https://www.studentroost.co.uk/help-and-advice/cancellation-policy. For other reasons outside of those permitted we do offer the option of finding a replacement tenant to take over your tenancy, within the time period stated in the Cancellation Policy and as per the conditions stated. If you would like to discuss these matters further we would encourage you to reach out to your property management team directly, or complete our complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Merchant Studio Student Roost Experience I’d like to share my experience with…
I’d like to share my experience with Merchant Studios to help others make an informed decision before booking. I had booked accommodation for the September intake and moved in from September 2024. Due to personal circumstances, I had to leave the UK and terminated my contract. Despite this, I ensured all dues were cleared up to my move-out date, deep cleaned the room, and received confirmation on January 22, 2025, that I was no longer liable for any further payments.
However, on February 3, I was unexpectedly contacted and asked to pay additional charges, including rent up to the current date and cleaning fees—even though they have already found a new occupant. This is causing me significant mental stress, as they are now demanding over £1,000.
Even after vacating, they seem to impose unfair charges and demand money. I strongly advise considering alternative accommodations to avoid such issues.
Additionally, if anyone can guide me on how to proceed with this legally, I would really appreciate your help. I have all the necessary evidence confirming my payments, the deep cleaning, and that I was not liable for any further charges. Yet, they are now pressuring me to pay.
Your support and advice would mean a lot. Thank you!
March 2, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to read of these events that negatively impacted your experience of living with us at Student Roost. Your review has been passed on to the Operations Manager of your property and they've advised they have been in contact with you since your review was left and that they have worked with you regarding the financial status of your account. For any further assistance with these matters please don't hesitate to reach out to your Operations Manager directly. We appreciate your feedback. - Student Roost
The accommodation is great and the…
The accommodation is great and the people are so friendly and welcoming.
January 23, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It’s great to know you’re enjoying your time living with us and that you've found everyone to be so welcoming. We really appreciate the feedback! – Student Roost
Avoid and look elsewhere!
If people are considering booking Little Patrick Street, Belfast I would suggest to look elsewhere really especially if you are in your final year of university and hoping to get work completed.
The middle of the building (unsure about the rest) is very noisey, people literally end up shouting in their rooms to the point where you can clearly hear them in the corridors, people come and go all night, slamming doors behind them each time until the early hours of the morning. Quiet hours, no such thing and no regards to anyone else on the floor either.
Issues have been reported numerous times and nothing has ever been done. Student roost seems to care more about taking money than actually dealing with any problems. Has been ongoing since September 2024.
The staff at reception are brilliant, however issues have been reported and it seems that the other students don't give a **** really as they can just get away with everything even when they have been told about it.
I would suggest that the property manager actually looks into these issues seriously and actually speaks to people.
January 22, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry that these events have negatively impacted your experience of living with us. Your review has been passed on to the property management team and they've advised that they have responded to any outstanding noise complaints. It's very important that residents report any of these instances of noise disruptions in real time, so that our team members can address them as they happen. As we're unaware of your full details, we're unable to address your specific concerns directly, however, you can complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Airbnb Experience Avoid At all Costs
Airbnb Experience Avoid At all Costs
Asked for way more information than needed, way too personal, felt very concerned. Emailed to seek information to complain was consistently given nothing of what was asked which was rather telling. I will now report to ICO as they have my data and they will not issue my SAR as requested several times. They will also not issue their CEO details which is also telling and I am more concerned. Avoid the reviews here are atrocious. Avoid Avoid Avoid
January 3, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while completing your booking. The data taken during your booking is held securely by the booking platform and not by us at Student Roost. They ask for verification for vetting purposes, which helps to assure that those who book to stay meet an eligibility criteria which is in place due to our accommodation in Glasgow being for Students only. With this mind, this also means your SAR and response from the CEO is again sat with the booking platform, rather than ourselves, so we’re unable to provide you with this information. We appreciate your feedback on the booking process and will be sure to feed this back. Many thanks – Student Roost
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