very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
Company replied
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Review summary
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Excellent accommodation close to the town centre. Staff are friendly and helpful and always willing to help ans solve any issues. Excellent value for money as there are no hidden extras.
Company replied
Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
Company replied
I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... See more
Company replied
Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.4
Average
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Airbnb Experience Avoid At all Costs
Airbnb Experience Avoid At all Costs
Asked for way more information than needed, way too personal, felt very concerned. Emailed to seek information to complain was consistently given nothing of what was asked which was rather telling. I will now report to ICO as they have my data and they will not issue my SAR as requested several times. They will also not issue their CEO details which is also telling and I am more concerned. Avoid the reviews here are atrocious. Avoid Avoid Avoid
January 3, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while completing your booking. The data taken during your booking is held securely by the booking platform and not by us at Student Roost. They ask for verification for vetting purposes, which helps to assure that those who book to stay meet an eligibility criteria which is in place due to our accommodation in Glasgow being for Students only. With this mind, this also means your SAR and response from the CEO is again sat with the booking platform, rather than ourselves, so we’re unable to provide you with this information. We appreciate your feedback on the booking process and will be sure to feed this back. Many thanks – Student Roost
When I moved in the flat was dirty
When I moved in the flat was dirty
Kitchen table legs were broken
My kitchen cupboard is hanging by one hinge rased the issue when I moved in and still isn’t fixed shelves are also missing
My shower was blocked when I moved in has to use my flatmates shower and reported it
Maintenance didn’t come for a week and a half
By this time I had fixed it
They don’t email to let me know people are coming into my room
I woke up to a maintenance man in my room breaching my privacy not giving me 24 hour notice
September 19, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you did not enjoy your experience of living at Byrom Point. The outstanding issues you’ve raised with regards to your kitchen cupboard & the shelves have been passed on to your property management team for review and they will have the maintenance team come and investigate this for you. All residents are provided with notice that team members are visiting their room, if one has been scheduled, the only time access would taken would be during an emergency. If you feel this is not the case we’d encourage you to provide the date and time of this occurrence to your property team so that they can investigate this for you. You can do this via reception or via the Feedback and Complaints form, here: www.studentroost.co.uk/feedback-and-complaints. Thank you for your feedback. – Student Roost
YOU MUST NOT LET YOUR CHILDERN LIVE HERE!
Well Student Roost have done it again! Despite reports from the day my daughter moved in of black mould to the window, nothing has been fixed. Some token decorators mate was added to the window. Now water is pooring in through the closed window and the room is soaking wet. Maintenance can not seal this as it is wet, obviously! This window should have been replaced before anyone moved in. They will put her in another room with no amenities, bedding her clothing, kitchen or bathroom accessories and non of her friends. Is this what your children work hard for! It is disgusting how they rip these children off. I wish I could add photos. No she hasn't re raised the issue as what are her options. This should not be happening and should have been repaired or replaced to a habitable standard before anyone moved it. Shocking response. So long as you get your money.
December 7, 2024
Unprompted review
Reply from Student Roost
Hi Sally, thank you for taking the time to leave us a review. We're sorry to hear that there was a leak in one of the windows in your daughters flat, causing damp. Please be assured that our in-house maintenance team have investigated the claims of black mould. However, due to the window leak, progress of treating the damp has been delayed. We are monitoring the leak and damp very closely so that we can continue to treat it when it has dried. To ensure your daughter is happy and comfortable living with us, we have offered her a move to another room, which is exactly the same room type as her current one with the same amenities, along with providing spare bedding and additional support. We are unsure where the information that there are no amenities or bedding in the new room has originated from, but we can assure you this is not the case. The property team have spoken to your daughter and she has advised us that she is happy to stay in her current room, however, the option is still available to her to move if she changes her mind. We are in regular contact with her regarding these matters, however she has raised no further concerns and appears to be satisfied with the support she is being given. If this has changed, or changes, we encourage her to contact us ASAP and we will do everything possible to accommodate her. If you would like to speak to us further please don't hesitate to contact the property team directly. Many thanks – Student Roost
Daylight robbery and incompetence …
My son has moved in to Nottingham Trent, various emails sent, various calls they are charging him for a large room won’t change it To the same price as the other accommodations within the same place £60 more each week, as he is in a smaller room. Have taken TWO deposits one for a large room one for a small room have not refunded. He had referred a friend now saying he will get a £150 voucher not monetary and still has not been sent 2 months later. No manager or income team person replying to correspondence. Will now have to place this on ALL social media complain to property ombudsman as for an organisation who is completely extortionate to students and not willing to resolve.
September 23, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry to read of these issues that have negatively impacted you, and your son, during his time at Trinity Square. I can confirm the resident has already been sent his £150 Refer a Friend voucher earlier this month and evidence of this has been emailed over to him this morning, with advice on next steps if he cannot locate it. Our Finance Department are aware of the ongoing refund request and are looking into this for you. This issue has also been escalated, so it will be treated as priority. Updates will be provided to yourself via email, and to the resident, when we have further information. Thank you for your feedback. - Student Roost
Ben Lyon is a lovely staff member and…
Ben Lyon is a lovely staff member and is the nicest person I’ve ever met. Every night he asks if I’m okay and about what kind of night I’ve had. Honestly he is a credit to the student roost business.
November 22, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience getting to know Ben and that he makes you feel so welcome at Byrom Point. We really appreciate the wonderful feedback! - Student Roost
If you want to get depressed choose…
If you want to get depressed choose this place!
The kitchen is in an awful condition.
The reception told me it is on students to clean it! So what are we paying you for?
I just got here a week ago! And didn’t even put my foot on the kitchen after seeing the condition.
Hygiene is something forbidden here!
Reception people are not helpful at all!
Nobody showed me around!
Nobody cares about your problems too!
Unfortunately my contract is for a whole academic year and as the policy says you can’t get your money back!
If it was possible I would ask for my money ASAP
October 18, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read of these aspects of your stay which have negatively impacted your experience. Prior to check-in at the start of the academic year all areas, including kitchens, are cleaned via a housekeeping service, however, once residents have arrived and begin to use the spaces it is then the responsibility of the residents to take care of your shared kitchens areas. We would like to discuss the issues you've raised further with you, so we can assist where possible, which is why we have sent you a request via Trustpilot for your contact information. If you choose not to provide this we're unable to assist you directly as your review is anonymous. Alternatively, you can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Would give no stars if i could .
Would give no stars if i could .
But the one is for the staff who have to deal with this.
I turn down the accommodation. As it had some issues so was not worth the fee that i had paid.
From then i am still fighting to get just short of 12954 pounds back .
Which for some reason takes upto 28 days to be refunded.
We are now at day 21 with no sign of refund in site.
No phone no to call no e mail so have yo go through the accommodation to get in touch with them.
Not good
So i would not recommend you can always tell how good a company is when things go wrong how thay are handled
Just refund the money please .
This is. Update 10.09.24 still no refund and no sign of it. Nearly 28 days now !!!!!
Update 16.09.2024 refund done now nightmare over
September 21, 2024
Unprompted review
Reply from Student Roost
Hi Trevor, we’re very sorry to read of the breakdown in communication and delays you have experienced during the processing of your daughter’s refund. Your review has been passed on to the management team and they have confirmed they are doing everything possible to work alongside our finance department to have your correct refund issued as soon as they can. Thank you for taking the time to leave us a review, we value all feedback and use this to further improve our services for current and future residents. Many thanks – Student Roost
Sub-standard accomodation
Sub-standard accomodation - stained mattress, silverfish, mould bathroom. Kitchen - no microwave, Fridge smells, broken drawers in freezer. Oven no racks. Security an issue, block outer door broken. Overall an awful experience and would not recommend Student Roost. Not impressed with their responses, they tell you what you want to hear but don't follow up with actions.
September 21, 2024
Unprompted review
Reply from Student Roost
Hi Chris, thank you for your review. We are sorry to hear our response to you via Google Reviews on 1st October 2024, included below for reference, did not provide you with the resolution you require. We have provided all of the information possible in that response, along with avenues of how to reach us. If you would like to discuss the matters raised further we would encourage you to reach out to the property, or via the link in the response below. Thank you for your feedback. - Student Roost
Google Review response - Oct 1, 2024 10:06 a.m:
Hi Chris, thank you for taking the time to leave a review of your experience at our Nottingham Two property. We're really sorry to hear about the issues you faced, resulting in a 1 star review. We encourage all residents to log maintenance requests with the property team as soon as possible, so t hey can be logged on our system and our in-house maintenance team can respond. During the summer check-out and arrival period, we do see a larger number of maintenance requests, and our in-house maintenance team try to work through these as quickly as possible. When an issue is raised with us, we log it onto our maintenance system and complete jobs on a priority basis, which is automatically graded by the system. We’re sorry if the issues you logged with our team were not dealt with as timely as we would like. If you haven't done so already, you can complete our Feedback and Complaints form with more information, so we can investigate the issues raised - www.studentroost.co.uk/feedback-and-complaints. We use all resident feedback to further improve our services, so thank you for taking the time to leave a review. - Student Roost
Response to previous review
Not one word of your response Is true 100% not transfered from the occupant, the room was not accepted and this accommodation is not only riddled but they have done nothing but push back on the safety and welfare of a young vulnerable person.
I am keeping these false responses for my solicitor.
Not only will I make sure she gets her money plus expenses back, I will be sueing for emotional distress as she is now essentially homeless and trying to study. Not only that but I will ensure not one review site shows anything other than the truth and I will take to social media, it's worrying the way you operate.Nothing is truthful
October 5, 2024
Unprompted review
Reply from Student Roost
Hi there, we are aware this is now being dealt with directly by the Operations Manager at the property and that she is in contact with both yourself and your daughter. She is investigating this as a priority and liaising with the university, along with yourselves. Thank you for your feedback. - Student Roost
Appalling conditions
Appalling conditions - brilliant marketing - targeting children leaving home for the first time and providing filthy rooms in disrepair. Despite repeated contact and repeated assurance that issues will be resolved we have had nothing but words.
October 3, 2024
Unprompted review
Reply from Student Roost
Hi Catherine, thank you for taking the time to leave a review. I have spoken to the property team and they are aware that maintenance jobs have been raised for some cosmetic issues in the flat. When we log maintenance requests on our system, they are automatically graded and we are given an estimated completion time. During the check-in period, we do see a higher number of maintenance jobs being logged, and our in-house maintenance team are working as quickly as possible to ensure we rectify any issues raised. Thank you again for taking the time to leave a review, as all feedback is useful and used to help us further improve our services for all residents. - Student Roost
Highly dissatisfied with the service AT…
Highly dissatisfied with the service AT The Summit Leiceter.Not recommended for people who want to live peacefully. Always there is some problem. maintenance is slow. Have to tell the staff multiple times to get something done. When our fridge was broken we had to wait more than a month to get a new one.Staff is very aggressive and not friendly at all. Most of the time they say parcels are not delivered. Later sometimes they find the parcels when we insist. Heater is set for 02 hours. Does not work when we want. Only plus thing is the location.
October 3, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry that maintenance requests have taken longer than expected to be resolved, we are aware of the delays and are working tirelessly to ensure all requests are investigated promptly in priority order. Once a fridge is reported broken and confirmed to be broken then a request for a new one is sent out by our team, we then have to wait for them to be supplied by a third party. The name provided with your review does not show a match on our system and without your details I’m afraid we’re unable to confirm if, or why, yours took over a month, which is outside of the norm. We are very disappointed to read you found our team members to be unfriendly, this has been fed back to the property management and they will ensure this is reviewed with the team members. The heaters are not set to a time limit, however, the heaters in the Annex building are set to turn off when the room reaches a certain temperature but they can be turned on again, this just needs raising with a team member. If you would like to discuss the matters you’ve raised with us further I would encourage you to reach our to the team directly or complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
not consensual Disposed personal items
they moved me rooms three times due to maintenance reasons, by doing this they forgot to allocate me to said rooms on the system. when i moved back to my home city for the summer they threw away all of my belongings in april and i am still awaiting compensation to this day (october 2024). this is illegal and dehumanising
April 24, 2024
Reply from Student Roost
Hi Jenai,
Thank you for taking the time to leave a review and we’re sorry to hear about your experience.
I am aware that this is currently being dealt with by the property manager, and that they are in contact with yourself and your father regarding this situation.
Student Roost
The maintenance culture is very bad
The maintenance culture is very bad, it takes months of complaining before anything gets done.
The receptionists are rude and always act like they are doing you a favour.
The manager is cunningly clueless. All they care about is rent.
September 20, 2024
Unprompted review
Reply from Student Roost
Hi Rahul,
Thank you for taking the time to leave a review. We're really sorry to hear your experience was not a positive one.
We encourage all residents to report maintenance issues to the property team, so we can log these on our system and ask our in-house maintenance team to attend. When jobs are added into our system, they are automatically graded on priority, which means some jobs will require immediate attendance which can delay other logged jobs. However, we’re sorry that you had such a long response time and this shouldn’t have happened.
We pride ourselves on providing good customer service, so we’re disappointed to hear this is not the service you received. This feedback will be sent to the property team so we can further improve our services.
Thank you again for taking the time to leave a review.
Student Roost
Dirty on move in and electrics not working
Accommodation is nice but at the price isn’t spectacular. On moving in my daughter’s kitchen hadn’t been cleaned and one of the fridges is full of rotting food and filthy. We (parents) and students have asked repeatedly for it to be cleaned but now at day 3 after moving in and nothing has happened. Some of the rooms don’t have working plugs and the poor students who are already missing home haven’t been able to plug anything in in their rooms and the staff haven’t been helpful. This big company know they can take advantage of young people moving out of home for the first time and they aren’t providing them with a decent standard that is being paid for. Many lights also don’t work but nothing gets done to fix these issues. Why aren’t the apartments cleaned and checked before new students move in?!
September 7, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry that your daughter's check-in experience was not as smooth as we would like it to have been. We have spoken to the management team regarding the issues you've raised and they've advised they attended the room on Monday morning to investigate, so that a short term solution could be put in place while we wait for the electrical issue to be fixed. The issue was logged as soon as reported to us, or contractors attended and they have confirmed there is an issue with the breaker in the fuse board causing issue with the sockets in this room, along with a couple of others. We are very sorry for this unfortunate problem which has inconveniently occurred during check-in. The parts required for the fix have been ordered and we are chasing them daily. In the meantime, we have given the residents access to the rooms with working sockets and advised them they are free to use them until the issue is fixed. We are doing everything possible to get this resolved as soon as possible. We are also very sorry the room was not cleaned to the level we would expect before arrival. We will keep the residents informed with regards to the electrical fix, however, if you have any questions in the meantime please contact the property team at reception or at york.house@studentroost.co.uk or on 0115 666 7750. If you would like to leave any further feedback you can complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. Thank you for your feedback. - Student Roost
Trying to let me pay 200 pound cleaning…
Trying to let me pay 200 pound cleaning fee, cannot provide the receipt of cleaning fee or any provement that they cost this much to clean the room. After i have ask for receipt, that said will provide me the document in a few days but actually not
June 15, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry you feel the cleaning fee for the work undertaken is unjust, however, we have provided you with evidence in the form of pictures and videos on 16th July. The company that provides our cleaning service has been advised we require an invoice for your clean and we will be providing you with this as soon as it has been sent to us. Thank you for your feedback. - Student Roost
Nottingham two disaster
My daughter has come here and beforehand they wouldn't let her view the room and she asked one of the staff if the room will look like the one online as we got to the room it looks the complete opposite the fridge was leaking brown stuff and stunk the whole room out, stains all over the walls, and damage done to one wall, there was another stain on the carpet and the tv was missing the remote, doesn't look anything like the pictures at all either
September 7, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very disappointed to read of the issues your daughter faced during check-in, as this is not the experience we would want any resident to have. We are very sorry the room was not up to the high standard we hold ourselves to at Student Roost. If you haven't done so already, I would encourage you to reach out to the property team so that they can investigate any problems that you've found in the room and have them fixed as soon as possible. You can also complete our Feedback and Complaints form (www.studentroost.co.uk/feedback-and-complaints) and a member of the team will reach out to you. Thank you for your feedback. - Student Roost
Inconvenient
I have two things to point out; One is the checkout time which I think by 10am might be too early for some especially if one, they are in the midst of doing thesis (courtesy is important at this point and i didnt even ask for a day or two of extension, just couple hours so that ill be able to clear the room and wait comfortably) also because the car that we rent might be arriving late hence why (also Which is out of my control) and Not being able to cater this kinda bothers me. Secondly, is the alarm that goes on almost on a daily and sometimes it could go on more than 15 minutes. That would be super irritating. And lastly, some receptionist that arent too friendly if you are trying to ask something. This isnt something we paid a little. The least you could do is smile.
August 30, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to hear of these aspects of your stay which negatively impacted your experience. We're sorry that you were not satisfied with a check-out time of 10:00, however, we did provide notice of this so that you could make your arrangements. Your tenancy agreement states your tenancy ends at 10:00 on the nominated day, therefore, this is when you are required to vacate your room. We thank you for your feedback regarding our accommodation and our team members. We value all resident feedback and use this to further improve our services for current and future residents. - Student Roost
Staffs are really helpful and kind
Staffs are really helpful and kind. Everything is clean and I really had a good experience. Still I’m not sure where to find related information about the details of deposit.
August 22, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we are very pleased to read you enjoyed your time living with us and that you found our team members to be kind and helpful. You can find information about your deposit on our website, here: https://www.studentroost.co.uk/your-deposit. If the answer you're looking for isn't there then just contact your property team and they'll be able to assist you. Hope that helps! - Student Roost
Terrible
Terrible. Can't call and they don't answer on the chat facility. Dreading my kid moving into one of their properties given the low rating and disgusting things I am reading here.
August 22, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of the issues you've raised. This has been fed back to the property manager and they've advised all emails are up to date, phones are being answered regularly and we do not have a chat facility at Home Park - so we wonder if you're referring to trying to reach the university accommodation team, rather than Home Park directly? A request has been sent to you via Trustpilot for you to provide us with further information in regards to your contact details. If you chose to provide us with those details, we will ask the property manager to reach out to you directly to discuss any thoughts or concerns you have, as we may be able to help. We'd be very keen to speak with you so that we can assist you with any issues and put your mind at ease. Many thanks - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we really appreciate your kind feedback on our team members! - Student Roost
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