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Review summary

Created with AI, based on recent reviews

Evaluating 3,201 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the good quality of the products they receive, often noting that items offer excellent value for money. Many find the ordering process straightforward and appreciate the promptness of deliveries. However, some people were dissatisfied with aspects of the delivery service, citing issues like damaged packaging or items not arriving as expected. There are also mixed opinions regarding product descriptions and the overall condition of some received goods, with a few customers reporting items that were not as listed or arrived broken.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the speedy and prompt... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many consumers praise the good... See more

Order

Consumers have mixed experiences with ordering. Many reviewers find the ordering process easy, with some... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great prices, bargains, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good all arrived very quickly and in good order. However if I want/need to return anything it’s now more of a pain because I have to go online etc etc instead of having the ability to tick the item I... See more

Rated 4 out of 5 stars

Easy to order, good communication and delivery quicker than expected. Have dropped one star due to the box being damaged but thankfully product inside was fine, unsure if this happened with courier…

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Linea Oxford 3 seater swing…

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly.
Ordering was extremely easy and delivery was prompt.
I’d recommend 2 people to assembly, purely to allow for 1 person to “hold” the part whilst the other uses the supplied Allen key to put together.
Very impressed that all the required screws, nuts, bolts etc were there with no left overs! To make it even easier to ascertain each screw etc, rather than measure each one (which were all separated on a card) it would have helped to add the lettering to the card.
The only reason I have dropped to 4 stars is that we couldn’t get the canopy to stretch sufficiently to pit in place, it seemed tp be about 2/3” too short. However, I overcame this by adding a panel of material down the middle of the canopy and it now fits. Appreciate not everyone can or would want to do this but for the money we paid I was more than happy too.
We’re extremely pleased with it.

April 13, 2026
Unprompted review
Rated 2 out of 5 stars

Where do I start

Where do I start, I placed an order to be collected from my post office and apparently it was ready to collect but when I got there it wasn't and I kept getting emails to say please collect or it will be returned. I had to call studio to say I couldn't collect as it wasnt there and my reply was please collect it has arrived so the advisor clearly didn't read my email of concern properly I eventually got a refund on the whole order. I then placed another order to be delivered to my house and paid £9.99 for next day delivery only to be told the following day it won't be delivered because it was out of the geofield???? I am really not happy and will definitely reconsider buying from studio again it's just to much aggrovation and you have to chase everything. Very poor!

April 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Non existent updates

Having placed an order and having no updates I contacted them after two weeks and was told my item had been lost by courier and they would send another. Another week passed and no update so again I contacted them to be told they were out of stock. I did get a full refund instantly but the customer service and updates were completely unacceptable.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great price, product and delivery

Great price. Product received in A1 condition. Sizing seems spot on. Delivery was also unbelievably good…Ordered previous evening and received midday next day. It was next day delivery but it was the weekend so expected it on Monday. Very impressed.

April 26, 2026
Unprompted review
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Rated 2 out of 5 stars

Bought a PS5

Bought a PS5. Not the cheapest but decent price. Paid for 48hr delivery. Was delivered on time but the actual PS5 box was ripped in multiple places and the security seal was ripped - it had obviously been opened/potentially used and returned. It was not a NEW item. I contacted customer services immediately and was immediately given the runaround. The agent eventually agreed that the box issue should receive a 10% discount, as a ‘gesture of goodwill’ only after I agreed to this to send me a 10% discount code for my NEXT purchase. I again contacted customer services as the item was not brand new as described (should have been described as at least with a damaged box - which I would not have bought as it is a gift). Customer services told me I would have to pay for the return and no discount/refund, nothing. Poor service and won’t be buying from them again. Ona side note, didn’t realise it was part of the Sports Direct group until notification of postage email…

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Personalised pencils

The whole process from checking items, reading details, selecting, ordering, paying was easy with no problems. Delivery was as stated. Items were just what I wanted and matched photographs.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a problem with an item that was…

I had a problem with an item that was broken when it arrived ( not the couriers fault). I went on line to request a return and after lots of questions and photos I was offered a replacement, no return necessary. Dealt with very efficiently and a satisfactory outcome.

April 24, 2026
Unprompted review

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