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Review summary

Created with AI, based on recent reviews

Evaluating 3,201 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the good quality of the products they receive, often noting that items offer excellent value for money. Many find the ordering process straightforward and appreciate the promptness of deliveries. However, some people were dissatisfied with aspects of the delivery service, citing issues like damaged packaging or items not arriving as expected. There are also mixed opinions regarding product descriptions and the overall condition of some received goods, with a few customers reporting items that were not as listed or arrived broken.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the speedy and prompt... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many consumers praise the good... See more

Order

Consumers have mixed experiences with ordering. Many reviewers find the ordering process easy, with some... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great prices, bargains, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good all arrived very quickly and in good order. However if I want/need to return anything it’s now more of a pain because I have to go online etc etc instead of having the ability to tick the item I... See more

Rated 4 out of 5 stars

Easy to order, good communication and delivery quicker than expected. Have dropped one star due to the box being damaged but thankfully product inside was fine, unsure if this happened with courier…

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Selling low quality stuff and prices…

Selling low quality stuff and prices aren't even good.
Don't waste money on them. Bought an EGL microwave, painting coating fell off and got rusty just after few months. Microwave doesn't heat properly. Rubbish stuff.

April 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Shocking!!!

Shocking, not allowing returns to be combined an absolute crime against the environment and my purse, when each return is £4.99!!!!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

I will never order from this company…

I will never order from this company again. This is the worse service ive ever had. My goods didn't arrive. Trying to track it was no good. I contacted customer service they said it was lost.
I asked for a refund. Still haven't had a refund. Keep emailing the person dealing with it but just keep being told its been raised and refund will be processed
They are quick enough to take your money but you have to chase them to get it back
I did order off them years ago now I remember why I haven't since
My step daughter had the same trouble
Never again

April 22, 2026
Unprompted review
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