Studiocare is always good but I couldn't purchase my whole order. I had found an item I was looking for elsewhere slightly cheaper I emailed customer services a few times over the week to try get a pr... See more
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See what reviewers are saying
I was blown away by my experience with Studiocare. I found a rare item, not available anywhere in the US, for a great price. I was also really pleasantly surprised by the shipping speed. I live in NW... See more
My first dealing with Studiocare and Rick couldn't have been more helpful or friendly! I ordered some ATC loudspeakers and they arrived quickly as promised and extremely well packed. Very impress... See more
I ordered an ex demo module which was Mäag EQ4 500 series. To my surprise the shipping went very fast! It was literally shipped the next day to the netherlands by Fedex which did a great job too! D... See more
Company details
Contact info
56 Evans Road, Liverpool, L24 9PB, Liverpool, United Kingdom
- 01512367800
- sales@studiocare.com
- studiocare.com
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Poor experience
I ordered before 15h30, paid extra for next day delivery and the order only arrived two days later. When it arrived the order was incomplete, and one of the items was damaged. In dealing with the online consultant they put it back onto me saying that the delay in shipping was due to custom cables being purchased (website doesn't note that they are custom and require extra prep time), and that in future I need to phone them if my order is time dependent, ie ignore the website information. I eventually got what I ordered, and my expedited shipping charged was refunded. A disappointing experience overall unfortunately, and my advice is to not blame the customer for Studiocare errors.
July 11, 2023
Reply from Studiocare
Hi Dylan,
Thank for your for the feedback.
If you select custom options on a cable listing they then need to be made to order. We keep many standard cables on the shelf ready to go but we didn't have any right angled cables pre-made that you had selected. It also mentions "usually ships within 24 hours" on the cable page.
Sadly your order was placed only 3 minutes before our courier cut-off which resulted in them being dispatched the following day once our engineers had made the cables up for you.
When you notified us that one of the speaker stands had been damaged in transit, we quickly arrange for the item to be collected and a replacement was issued along with a refund for your premium shipping.
We are sorry that you believe this is a 1* experience.
Good price & great item
Good price & great item, easy order. Should have been 5* but lost one due to unexpected 24 hr delay with planned delivery
July 9, 2023
Purchased NOS ef13 valves
Purchased NOS ef13 valves. Not having been produced since sometime around the late 1940s they came tested for transconductance data. Excellent item.
Shipping costs were a little high, but the very reasonable cost of the item offset the shipping cost in any case.
June 27, 2023
Great service with great products at competitive prices.
I needed some equipment and cabling ASAP and Studiocare had it in stock at a great price. The staff are very helpful and give excellent customer service. Highly recommended!
June 27, 2023
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Good communication of tracking status…
Good communication of tracking status of newly released product and prompt postage when they finally hit the EU.
July 6, 2023
Great service all round
Great service all round. I had a problem with the Sphere mic that came with the package and studiocare arranged for its pick up and re-delivery
June 26, 2023
I will rely on them for all my audio…
I will rely on them for all my audio related purchases. Best prices and quickest shipping even compared to "leading" companies in the US. Thank you Studiocare!!!
July 7, 2023
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Everything went quickly and smoothly.
July 4, 2023
Nice speedy service.
July 2, 2023
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Good Company
They kept me in the loop as regards a order from SSL ,plus the PMC monitors i brought came on time and well packed
June 27, 2023
Great Stuff
Always reliable and on time with deliveries, Very professional to deal with and great range of products in stock.
June 13, 2023
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So my first dealing with Studiocare did…
So my first dealing with Studiocare did not go smoothly but i gave them the benifit of the doubt and used them a 2nd time and now a 3rd time i recently ordered some PMC monitors which blew me away so good but i also ordered the UF1 SSL to finish my home mixing set up,and its been really good in terms of customer service all the way through as i ordered the UF1 before it had even hit the shops,but Sophie kept me in the loop all the way and as for the PMC monitors these were ex demo but youd think they were brand new ,i will now be using Studiocare for all my studio shopping .
June 28, 2023
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