STYLEVANA Reviews 20,185

I strongly advise everyone to avoid this website.
My experience has been extremely disappointing. First, the delivery took almost one month, which is completely unacceptable and already raises concerns about where the products are actually shipped from.
I ordered a SkinCeuticals Vitamin C serum, a premium product that is supposed to be carefully stored and delivered quickly. However, what I received was clearly oxidized upon arrival (darkened color), which makes the product ineffective and unusable.
When I contacted customer service, their response was shocking. They refused any refund or commercial gesture and claimed that Vitamin C serums can come in “different colors” — which is misleading. An oxidized serum is a defective product, especially at this price level.
Additionally, the products appear to be shipped from Hong Kong, which raises serious concerns about:
storage conditions (heat exposure during transport)
product freshness
sourcing and authenticity
Given the long shipping time + oxidized product, this clearly suggests poor handling and questionable supply chains.
Summary:
❌ Extremely long delivery (1 month)
❌ Defective product (oxidized Vitamin C)
❌ Unhelpful and misleading customer service
❌ Serious doubts about product origin and quality

I will never order from this site again and strongly recommend others to stay away.
I must add that the support was contacted several times and no solution whatsoever was provided.

Katastrophe. Die Bestellung kommt erst nach 3 Monaten

They sent me 14 brown mascaras instead of black. I assume this is due to packaging looking similar and it being in Japanese, and Stylevana is based in HK so it makes sense to not be able to immediately read the colour shown. Had they made it a better experience, I wouldn't be so upset. I reached out on the day I picked up the package from the post office (3/2/2026) alongside a video of me unboxing the package. I provided all the information they requested once they got back to me. This was a lengthy process as they kept "approving" the return but then asking for more photos so they could "further investigate". They sent Fedex to come pick up the wrong items, and promised a refund once the items were collected. They later changed it to a refund once they received the return package at their HK warehouse. They've had the items for 8 days now, as return tracking shows that it was delivered and signed for on 3/31/26. I've now had to escalate it to PayPal as they said they needed to investigate and "check" ONCE AGAIN when I followed up telling them they still have my money and have their items back. Please stay far, far away from this company. There's a reason the prices are so cheap.

EDIT: Lol I like the generic reply. Customer support has since ghosted me after receiving their returned items back. Still no refund. Nice try saving face, Stylevana!

I ordered two products then read reviews and thought i had made a mistake.
In all most of the problems where delivery, most say the products seemed genuine.
I ordered on the 28th march shipped the 30th march and delivery 7th April and Monday was Easter. One product had a QR code that took me to a genuine product certificate. All products sealed like i have seen from other Korean skincare products. All in all great experience.

I purchased 3 boxes of SPF, a brand I have used many times before. However what I received was not that. The packaging looked like my product, but had a very strong menthol scent - not the fragrance free product I am used to. I suspect the products were not real.

I provided images, batch numbers etc and it took weeks for their customer team to respond and said it was my problem. In the end I had to raise a dispute with Paypal.

I would exercise caution buying from this company - or avoid.

Very happy with the service. I was very concerned reading the comments here from missing parcels to not contact from the website. I had the exact opposite experience.Ordered 21st of March and received 2nd of April in Greece. I had a tracking number provided in my email once the parcel was shipped.

I have been waiting for a refund since 4th February and it is now 6th April. This is completely unacceptable. I have already provided proof from the Post Office confirming the item was returned to them, yet they continue to delay.

Their latest response was:
“After verification with the courier, as the matter is still under investigation, we are unable to offer any voucher or refund. Therefore, please wait for the investigation to be completed.”

This is not a reasonable response after over two months. I do not want a voucher, I want my money back.

The lack of accountability and the repeated delays show very poor customer service. I would not recommend ordering from this company.

The worst experience ever. If it was a normal company they would explain situation not just disappear. Be careful, scammers!

This skum bags i believe they hold money to custo.er to get interest , 2 times i order products , they reply after 1 month saying the product i ask they run out , but in site it says on reduce , bla bla ....... they scam people using theyr money to get interest. ... dont order , police should investigate them ..... absolutely scum bags

Love the products but the customer service, delivery times, inaccurate information regarding stock levels on the website and not being informed when something you’ve ordered won’t be in stock for 3 weeks isn’t pleasant.

Everything packed properly, got some extra samples as well. Only one minus is waiting, I ordered it 17th of February and got my order 16th of March. So if you want to order something just know you have to wait bit longer than usual. In overall I had great experience.

NE COMMANDEZ JAMAIS SUR CE SITE INTERNET !!!
Je n’ai jamais reçu ma commande, j’ai envoyé des mails tous les deux jours au service après-vente, on me balade depuis deux mois !!!
Je suis en procédure avec ma banque pour fraude !!!
CE SITE EST UNE ÉNORME ARNAQUE

DO NOT EVER ORDER FROM THIS WEBSITE!!!
I never received my order. I have been emailing customer service every two days, and they have been stringing me along for two months!!!
I am now in the process of filing a fraud claim with my bank!!!
THIS WEBSITE IS A COMPLETE SCAM !!!

ORDER : BWSVFRB1000164480

never deliver the item waste of money. they don't respond. Totally fraudullent. selling fake items which never deliver. customer communication zero.

I rate it 2 stars because I recently placed an order (BWSVFRB1000169612) and one of the product the ceramide ato Concentrate cream illyoon turned bad in a matter of days... Never happened to me before so I wrote a mail about it and all they were able to tell me was that it was not expired but I explained clearly that after less than a week the smell of the cream is rancid, it smells extremely bad all of a sudden and that my skin feels dry after applying which was not the case at first. I just wrote another mail asking for a refund or a replacement with another batch but I'm not hopeful. I spend money on this order so I'm disappointed
Edit
Hi since the review I've received an answer. They requested photos of the product, including the packaging, label/sticker, and LOT number, which I provided.
I received another mail from stylevana few days ago informing me that their team was currently investigating your case (a ticket number was provided).
Now I'm waiting, hoping for a refund or at least a replacement from another batch.
I even told them that I was willing to return the defective product if required because it smells so so bad, this product cannot be used.
Thank you for your reply.

i tried to change my order after a couple of hours, seeing i hadn't received a "it has been dispatched" email yet. They wrote back to say they'd contacted the relevant people to cancel my order but could not guarantee that it could be cancelled.
2 days later they offered me 10% discount on the next order if i did not cancel the order, I told them if they can change my order (switch a sunscreen to another one) I would happily go ahead with it.
It has been 5 days, i only just received an email from them to say they are investigating the issue. With most companies, they would have resolved the matter within 2 days max.

It seems from other reviews here that it takes 2 weeks to receive the products, v slow delivery.
Terrible customer service.

Email communication is v slow, took over a week to try change my order, in end, I chose not to change it to aid speed.

Took over 3 weeks for item to arrive. But good products, genuine ones. Only worth it if you organize to order way in advance of when you need it

I placed my order last week, and since I hadn’t received any shipping confirmation, courier details, or delivery timeframe, I reached out to ask for an update.

Only then did you inform me that one of the items will arrive on April 24, and that you are waiting for it before shipping the order.

My order date is March 25 — that’s a full month of waiting. I would not have been informed at all if I hadn’t asked.

After that, I requested to cancel the order, but you stopped responding, while the payment has already been taken.

My experience with Stylevana was absolutely unacceptable and frustrating from start to finish.

After placing my order, I waited more than a month for it to arrive — far beyond any reasonable timeframe or what was indicated at the time of purchase. During that period, communication was almost nonexistent. There was no transparency, no clear updates, and no real effort to inform me about the actual status of my order.

The situation became even worse when I requested a refund due to the excessive delay. Instead of handling my request professionally, I was simply told to keep waiting, and my refund request was essentially ignored. This shows a complete lack of respect for customer rights.

Customer support was extremely disappointing — slow, vague responses with no real intention of resolving the issue. At no point did I feel that the company was genuinely interested in helping or taking responsibility.

Although the prices may seem attractive, the overall experience was so negative that it is simply not worth the risk. The lack of reliability, disregard for customers, and refusal to properly handle refund requests make this store one to avoid.

I will not be purchasing again and strongly advise others to be cautious.

Scammer, after 2 month still items not dispatched nor they willing to refund me..there customer service named sarah inglewood will reply with same response everyday saying as soon as we get confirmation from our department we will refund you but they never refund you. They took my hard earned money nearly 100 pound. Please never ever shop from this website

I ordered sunscreen for a trip I was going on 3 months ahead.
Never received the order but was charged for it.
When I complained, customer service said it would take 6-8 weeks to get an answer from the courier company. Would not issue a refund.
I contacted my credit card company to intitate a chargeback.
Here's the part we need to know....if the credit card company gets enough complaints on STYLEVANA for failed delievery of orders, they can black ball them from using Visa ect.
This company is a sham, please save your money.

At first I was very skeptical and reluctant to place an order because of the reviews I've seen. I was afraid of being scammed. However, after not being able to find better prices elsewhere, I decided to give it a go. Some people were complaining about long delivery times, and that wouldn't have been a problem for me, so I crossed my fingers and ordered.

I placed my order on 14th of March, and already on 23rd it shipped, and on the 28th the DHL unsuccessfully "tried" to deliver it to my house, and on the 31st left it at a DHL Postfiliale close to me. If anything's to comment on here, it's DHL;).

I only tried 1 out of 3 products I ordered and I'm very happy with how it feels on my skin. Amazing price for quality & the products come from the other side of the world!! Patience is expected. Very nicely packed and included a gift sample. Some of the people who left bad reviews because they did not get their order in 2 weeks are delusional, sorry. Cannot recommend this site enough. If you are not in a rush, you should opt for them. You will get great cosmetics at a fraction of the price other websites offer.