STYLEVANA Reviews 20,188

Made a purchase, 3 items were leaked and I asked for a refund. They said they wouldn't refund back to the original payment but store credit. This is basically forcing you to purchase with them again or they will just keep the money. Will never purchase anything from them anymore. I dont recommend people do the same either

To send my order they requested to scan of ID card and official document to verify the address.

Not sure why there are so many bad reviews. I placed my order on 30th Jan and it has been dispatched on 10th Feb. Yes, delivery takes time, however it’s 100% worth waiting because of price difference. I also had a little gift in my parcel!

Worst service ever. Its been over a month for my order and its still processing. I emailed them 5 times with no reply. Would never buy anything from them again. not worse my money.

April 15th 2025. After posting my review below, Stylevana posted their comment. Please see below. Hiwever, this is the email most recently received from Stylevana;

Dear Customer,

Thank you for reaching out to us and we sincerely apologize for your recent shopping experience with Stylevana.

Please know that your feedback is important to us. We've forwarded your comments to our relevant department for service improvement.

Once again, my sincerest apologies for you not experiencing a satisfactory shopping experience and we will ensure to work on this to rectify.

Should you have any further inquiries or concerns, please do not hesitate to contact us.

Kind Regards,

Mary Sullivan
STYLEVANA

Even though I had cancelled the order 3 times and they shipped it anyways I have to pay to return the items....Customer service is A class shit.

I placed an order on STYLEVANA.com and realised that I had forgotten to use coupon I had received via email. I emailed customer service right away sharing the coupon code and letting them know that I had just placed an order and not used the coupon. I asked if the coupon can be applied to the order and if not to cancel the order. I received an email asking g if I wanted to cancel the order. I replied to please cancel the order. About 2 days later, I received an email that the order was being prepared for shipping. I sent 2 more emails explaining the situation and requested to cancel the order. I sent another email to cancel the order. I then received another email 2 days later stating that the order was shipped. Customer service wasnot helpful. Even though I carefully explained it seemed to me that the email was too generic abd then not acknowledge my concerns. I sent 2 more emails about their returns process with no reply received. Horrible customer service. It's all about sales. They have a 2.0 rating. I had similar issues with thei customer service in the past. Tey dont even issue refunds...they give you product coupons. Not a professional trustworthy site to shop from.

I placed an order with Stylevana three months ago, worth €50, and unfortunately, I still haven’t received my products. Tracking shows that the parcel was returned, yet even after repeatedly contacting customer service—and pointing out that it’s unacceptable and possibly illegal to delay resolving an issue for over a month—they keep saying they will “get back to me” but never do. Very poor communication and customer support. I would not recommend ordering from this company.

Placed and order and was charged on Saturday. It’s not Tuesday and I have not received a confirmation email with any details. I reached out to their customer service and have had no response. I wish I had read these reviews first. Do not use them.

Update: I have contacted the company and they have requested further information (including order number which I don’t have as I never received a confirmation email). I have provided them with the information and pointed this out and I have had no response. The company however has managed to respond to this post providing no help whatsoever. If I could give zero stars I would.

Update: they ultimately cancelled the order and issued a refund which did come through. On that basis I’m giving them one further star but I will not shop there again.

I was very anxious after reading all the reviews but I was pleasantly surprised. Package arrived complete, very well packed and the box was in perfect condition. Delivery took 2 weeks but it was worth it 😁 I received a free sample too. I will definitely use it again.

Still not arrived!
Ordered 24th March and still not arrived. Emailed their customer support 2nd April for an ETA, zero response. Still waiting... I wouldn't order again based on how long it takes to get to you... if it in deed does arrive. If not will be taking it up with PayPal. **UPDATE** arrived 13/4/2026. Very nicely packaged and all present and correct so am upgrading my stars. However, the standard response advising to email them... the whole point being I DID email them on 2nd April and no response. I still think 3 weeks is too long to wait for delivery and the lack of customer service lets them down!

Highly recommended! I've placed two orders with sylvana.com and both arrived within 2.5 weeks. The items were well-packaged and arrived in their original packaging. I will certainly be ordering again.

Never received my order, never received any email, letter or text message informing that the package was ready for pick up. I made a separate order on the same day and received it normally at my home, but this one simply never arrived. Now I have to pay for the shipping fees and wasted 2 months waiting. I don't want to pay for new shipping fees.

I placed an order on February 21st....all products available...paid for express shipping with insurance and to date the package has not yet arrived....the inefficient customer service always responds with the same sentences...they can't explain the reason for the huge delay...plus if you ask them then refund me or give me a voucher they don't respond to you....they are terrible

i think this website is a scam - i tried to order 2 times. the 1st time they cancelled my order after like 2 months of waiting (at least i got a refund). the 2nd time my payment did not went through and when i tried to replace the order the gift which was added into my order of course disappeared - well in the end i think i am greatful not to spend this much money on this website. what i do not understand my sister ordered from them and never had any problem - perhaps it depends on your location (she lives in a different country)
all and all i recommend yesstyle way more reliable never had any problem with them, i will stick to them after 2 fails attems with this one.

Under no circumstances use this company! I purchased 5 bottles of suncream (which arrived late), on first use of one of them the bottle exploded. I emailed with photos and revived a response to say as it was 48 hours after delivery they weren’t going to do anything - if it had been months or years since delivery I would understand but it was just over 2 weeks. Terrible customer service. They are scam artists.

Ordered items ten days ago that were supposed to be in stock, and they have only just shipped! I've since ordered items from Just My Look and Look Fantastic that arrived within 48 hours. I will never order from Stylvena again and really wish I'd seen the bad reviews before I did this time.

Terribile, una truffa

I am extremely disappointed with the service I have received.
After waiting over two months, my order has still not been delivered. I have now been informed by Evri that the parcel is being returned to the sender, which is completely unacceptable given the length of time that has already passed.
Despite multiple attempts to resolve this, your customer service team has only provided generic apologies and has failed to address my clear request for a refund.
As a result, I have raised a formal fraud claim with my bank, as I now have serious concerns regarding the legitimacy of this transaction.
Shame on you.

Even leas than 1 star, the worst service I ever dealt with. And still waiting to receive my order.. i am so disappointed and that would be my first and LAST time dealing with them

I placed an order on Feb 20. As of today (10 Apr) still hasn't arrived and they refuse to refund me. I can see from the tracking that their courier said the item was damaged and returned it to sender. But apparently they are still "investigating" and won't refund me til they're done.

EDIT: It's now end of April and they're still sending me emails saying they're "investigating" and waiting to hear back from their courier. So either their courier is shit and they refuse to take responsibility for that choice of contractor. Or it's all just lies to avoid a refund.

Delivery is super slow but the prices and selection are amazing. You have to plan ahead though as it took over a month for me to receive my items. I still use them regularly despite this. Never had to use customer service so can’t comment on that.