Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more
Company replied
Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more
Company replied
I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more
Company details
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Health and Beauty Shop
- Skin Care Clinic
About STYLPRO by STYLIDEAS
Written by the company
Welcome to STYLPRO by STYLIDEAS
Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.
STYLIDEAS brands include:
STYLPRO Beauty STYLFILE Nailcare
We want to make beauty effortless.
STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.
STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.
Contact info
United Kingdom
- +44 (0)2032255559
- teamtom@stylideas.com
- stylpro.co.uk
4.6
Excellent
500 reviews
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Replied to 7% of negative reviews
Typically replies within 24 hours
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DAMAGE SKIN & no response from Costumer Service
AWFUL
I bought the hydro exfoliator through asos but shipped direct from stylpro. The item was faulty and damaged my skin.
I contacted stylpro to arrange a return they DID NOT RESPOND. the only way to contact them was through the submit enquiry box and I never got a reply. I spoke to Asos and they refused to take any accountability or help to arrange contact to return or refund. Both companies seriously let their costumer down. Shameful
April 6, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Hi there, thanks for leaving us a review! We're so sorry to hear that this has been your experience - we're completely dedicated to resolving this for you. We've been in touch today and are currently awaiting a response from yourself - please check it out when you get a spare moment. If you've got any questions in the meantime, we'll be happy to help.
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Great customer service
Great customer service! I had an issue with a product I bought almost a year ago and they were so quick to respond and organised a replacement part straight away. I have bought many things from them over the years and will continue to knowing that their customer care is so great! Special thanks to Lorraine who helped!
June 8, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement part is already on its way. Thank you again for your support and for choosing STYLPRO. We really appreciate it!
I received my Stylpro wavelength LED…
I received my Stylpro wavelength LED face mask for a gift a couple of months ago, unfortunately the lights started cutting out, I contacted customer services and almost instantly had a response asking for a few more details, I’m now being sent a replacement part to hopefully solve the problem. Shout out to Lorraine who picked up my email and dealt with the concern so efficiently. Definitely a good experience with your customer services department (Lorraine) Many thanks
June 5, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
Hot Lash Eye Curlers didn't work
My friend and I received the Stylpro Hot Lash Eyelash Curlers, and neither of them were working. They were ordered on Debenhams, but didn't have a good experience with them. So I emailed Sylpro direct, and what a different experience. Lorraine at Stylpro replied to my email super quick, and after I had provided evidence of the purchase she arranged for replacements, which were received in very quick time. I am plased to say that both are working! In short, excellent customer service from Lorraine and Stylpro and on this basis would highly recommend the company!
May 22, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacements are working well! We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
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Excellent service & very responsive to…
Excellent service & very responsive to email enquiries.
May 14, 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
I had my StylPro for just over 12…
I had my StylPro for just over 12 months and am extremely impressed with the results but it has just developed a loose wire. I emailed customer service who have been fantastic and are replacing it for me. Thank you very much.
May 29, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Iv used the mask for a year almost…
Iv used the mask for a year almost everyday, my skin is amazing with it . Smaller pores and less redness.
Customer service is fantastic and I would recommend for great value for money
Thank you
May 28, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
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Gets it right
Ensuring went smoothly, fast shipping & delivery with informative tracking
Would use again so can recommend
May 16, 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our service! If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Problem solved quickly and efficiently
I had a problem with a LED mask I purchased via boots 10months ago. I reached out to Stylpro and they sent a replacement. It was a really easy process.
May 21, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Quick and effective
Knew I loved this product, I was gifted the stylpro cleaning kit and needed to get a refill of the cleanser. Still amazed at how quickly and efficiently it cleans my brushes. Highly recommend!
May 13, 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our brush cleaner! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Amazing LED mask & customer service
I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a replacement. Wouldn't expect such great service elsewhere and was expecting to be told I needed to buy the remote or a new mask! So thank you - especially to Lorraine!
May 19, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it! ❤️
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Fast service
Brilliant customers service sorted out my faulty mask. Need to improve the battery life of the remote doesnt last long.
May 18, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review! We're so sorry to hear that the battery on your mask hasn't lasted long - your feedback has been passed onto our product development team for reference! Do let us know if you've got any further questions at teamtom@stylideas.com ❤️
STYLPRO Customer Care - Fantastic Experience!
I reached out to STYLPRO customer services this morning as I had a fault with the handset component on the LED face mask I bought last year. Within an hour I had received a response and by the end of the day I now have a replacement on its way to me in the post. Specific mention to Lorraine from their customer service team, for her exceptional customer care! Other businesses could really learn from this company on how to treat customers, they were brilliant!
May 14, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave such a lovely review.
We’re so pleased to hear that Lorraine was able to help resolve this quickly and that your replacement is already on its way. We’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression.
Thank you again for your support and for choosing STYLPRO. We really appreciate it!
Great customer service
When I contacted customer service after ordering through Boots and not recieving any shopping information, Lorraine was extremely quick to respond and got me the information I needed straight away.
May 14, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thanks for taking the time to leave a review!
We're so pleased to hear that your query was resolved quickly and you received the necessary information straight away! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Fantastic customer service
I purchased the Stylpro LED mask directly from Boots, it came with a separate heated eye massager, unfortunately the eye massager was faulty, I reached out to Stylpro and received an almost immediate response and before I knew it a replacement was on its way out to me.
I can’t speak highly enough of the customer service, very quick and efficient.
I have only been using the LED mask for a week now and can already see an improvement in my skin. I wouldn’t hesitate purchasing from this company again.
May 13, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thanks for the wonderful review!
We’re really sorry to hear that your STYLPRO Bags Be Gone Heated Eye Massager was faulty, but we’re so pleased our customer service team were able to resolve this quickly and get a replacement sent out to you.
It’s also fantastic to hear that you’re already enjoying your STYLPRO LED mask and noticing an improvement in your skin after just a week. Thank you again for your kind words and support - we really appreciate it! ❤️
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Excellent customer service
Excellent customer service. Quick delivery of product. Would recommend.
May 6, 2026
Reply from STYLPRO by STYLIDEAS
We're so pleased to hear that you were happy with our customer service and received your product quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️
Dealing with a defective device can be…
Dealing with a defective device can be frustrating, but this company made the entire experience stress-free. The support team was incredibly empathetic throughout the process. They took the time to listen to my concerns and ensured that the replacement device met my exact needs. Thank you for Fantastic service!
May 10, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you so much for taking the time to leave a review!
We’re sorry to hear you experienced an issue with your device, but we’re so pleased our customer care team were able to make the process as smooth and stress-free as possible. It’s wonderful to hear that you felt listened to and supported throughout.
If you have any further questions, we're always available at teamtom@stylideas.com ❤️
When happy dealing with Customer Care…
When dealing with Customer Care (Lorraine), my issue with the product resolved quickly with no fuss. 10/10.
May 11, 2026
Unprompted review
Reply from STYLPRO by STYLIDEAS
Thank you for taking the time to leave a review. We’re so pleased to hear that Lorraine was able to help resolve this quickly and we’ll be sure to pass your kind words on to her, as she’ll be delighted to know her support made such a positive impression. Thank you again for your support and for choosing STYLPRO. We really appreciate it!
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