STYLPRO by STYLIDEAS Reviews 

500
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer care, highlighting the professionalism, warmth, and knowledge of the staff. Many people appreciate the quick response times and efficient resolution of issues, often receiving replacements without hassle. The service is frequently described as excellent, with many reviewers noting the ease of their overall experience and the company's readiness to help. However, some customers also noted issues with product quality and durability, with several items failing after a short period of use. These issues included products stopping working, lights failing, or devices not charging, leading to disappointment for a few users.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its effectiveness, ease of use, and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, fantastic, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the outstanding performance... See more

Service

Customers had positive experiences with service, often highlighting the excellent and outstanding customer... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied

Rated 5 out of 5 stars

Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

500 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(500)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, despite missing warranty window

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had expired a couple of weeks earlier. Coral explained this to me but very kindly arranged for a replacement mask free of charge. It arrived today, and I just wanted to say a huge thank you — I’m absolutely delighted. As an aside, I've been using the mask for a year and really pleased with the results; easily comparable to a much more costly devices on the market. Excellent customer service from Stylpro!

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

It does not warm up

It does not warm up. The silicone strip gets only a slight warmth and second time it didnt warm up at all.
Awaiting reply from company. Very disappointing

January 5, 2026
Rated 1 out of 5 stars

Face mask ordered though boots hasn't…

Face mask ordered though boots hasn't turned up, ordered before 3days before Christmas cut of date, no tracking provided one email from boots days ago saying left supplier, the company do not answer emails or calls nor provid tracking. Poor excuse of a company

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

The first pair didn’t work at all but STYLPRO replaced them immediately. The second pair work. I hope they work miracles on my eyes. First class service frim this company.

December 2, 2025
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Rated 1 out of 5 stars

I finally received my item it was…

I finally received my item it was totally empty nothing in the container
I would ne very careful i have read this company is a scam they do not issue refunds which makes you know its a scam company. I have ontacted/written this company Over to the BBB,

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed – two masks stopped working

I first purchased the StylePro Wavelength LED Face Mask (version 1), which stopped working completely after about one year of use — no lights would turn on anymore. Despite this, I still liked the concept and decided to buy the newer, more expensive StylePro Wavelength 5-in-1 LED Mask. Unfortunately, this one lasted barely a month before it also stopped working altogether.

For a product that is more than double the price of the first version, I expected significantly better reliability. The idea and design are great, but the quality and durability are extremely disappointing. I cannot recommend these masks based on my experience. Which is a petty.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Absolutely love my LED mask I received as a gift for my birthday. I reached out to customer service when I had an issue which was entirely my own fault. I spoke with Tom who was so helpful and helped me get the issue resolved. 10/10.

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I needed to return an item and was having trouble going through Amazon for it - picked up the phone to StylPro and the lovely lady I spoke to was apologetic, understanding and resolved my issue straight away. I’ve used StylPro products before but these stars are for the brilliant customer service, so thank you!

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Stylpro is affordable and has a variety…

Stylpro is affordable and has a variety of lights which I like so blue for acne, red for collagen production and the recovery mode for inflammation
I guess I haven’t seen any changes after using it consistently for the last 4 months
Then again, I don’t really have any skin concerns, just some lines

November 15, 2025
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Rated 5 out of 5 stars

Brilliant-EMS plus red light specs

I bought the EMS plus red light specs. Absolutely amazing! I've had them a week and I can see small but noticeable improvements to my eye bags.

I've struggled with eye bags most of my life, but more as I approach my 40s. I have tried every cream and I've had skin boosters. I'm not suitable for tear through fillers.

This has honestly made a difference already. Really impressed!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with customer service

Great experience with customer service, got back to me immediately and were extremely helpful in sending a replacement for my LED Mask when I had a problem with it.
I love the product and wouldn't hesitate to buy from them again

September 19, 2025
Rated 1 out of 5 stars

Do Not Buy

Do Not Buy. Bought 1st neck & facial toner. Lasted 3 weeks. Stopped charging. Got a replacement and that Never Worked. This is an inferior device. Got a Refund.

September 12, 2025
Unprompted review
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Rated 2 out of 5 stars

Stylepro wavelength LED face mask…couple of weeks on some lights stopped working

Stylepro wavelength LED face mask unfortunately a couple of weeks only into using this a row of lights failed the mask when switched on has some blinking or if I touch the wire or the battery pack when in use that also makes the lights blink all of the blue lights work on some of the lights work on recovery mode and on balance the anti ageing light one half row is off very disappointed

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Stylepro

Love my Stylepro I can really see a difference in the firmness of my skin. Had an issue with the charger on my product but I had excellent customer service and had the machine exchanged straight away. Highly recommended

September 12, 2025
Rated 5 out of 5 stars

Heated eyelash curler

I had my curler for just over a year and didn't really use it much. Over time it started heating up very slowly so I emailed Stylpro asking if they could help. Their replies were fast and they also sent me a replacement which I didn't expect! Customer service is fantastic.

September 9, 2025

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