Subway Reviews 1,807

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, noting issues with incorrect fillings, missing ingredients, and poor quality produce, such as dried-up or slimy vegetables. People frequently reported that their orders were not prepared accurately, with sandwiches often looking messy or not containing the requested items. The service also received significant criticism, with many finding staff unhelpful, inattentive, or even rude. Some people were dissatisfied with the quality of the food, mentioning that it often looked nothing like the advertisements, and ingredients seemed cheaper. Reviewers also occasionally experienced problems with online orders and gift cards not being honored. Conversely, a small portion of people felt satisfied with the staff, highlighting instances of polite, helpful, and efficient employees who went above and beyond, especially when handling large orders or busy periods.

What people talk about most

Product

Reviewers mention negative feedback about product. Many customers express dissatisfaction with the quality... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise employees for being quick,... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment. Consumers... See more

Order

Customers had ambiguous experiences with order. While some reviewers noted quick service and staff knowing... See more

Service

Reviewers highlight negative aspects of service. Many customers express dissatisfaction with the overall... See more

Based on these reviews

Rated 2 out of 5 stars

When my wife and I arrived the counter clerk was sitting behind the counter, apparently resting with his eyes closed. Although, he barely spoke understandable English, I finally ordered a 12 inch chi... See more

Rated 2 out of 5 stars

The food was alright; however, the customer service was horrific. They ignored customers to focus on a single person, and they didn't greet anyone who walked in. They weren't busy nor were there any c... See more

Rated 1 out of 5 stars

Ordered several sandwiches. Not one had my requested fillings. No cesar sauce, jalapeños instead of pickles, no olives, no stuffing, chilli bites instead of cheese garlic bites. Absolutely ridiculous.... See more

Rated 1 out of 5 stars

The service that I have received at the Subway's locations, that I frequent, are, usually, very good. However, unfortunately, I had a payment issue, and, when I spoke to the location, I was given... See more


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1.9

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

I had the worst experience with Subway…

I had the worst experience with Subway at5469 Sheridan Dr. Williamsville NY. #24999-0. 716-839-1515. ID Trans # 1/XA-234910. It was a delivery,,,they forgot the potato chips,,,,didn’t put American cheese on,,roll was stale, inedible to eat.Spoke to a women who was so rude. Never would I do business with her again.It was $22.24,which I should have gotten credit for.

January 30, 2026
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Rated 1 out of 5 stars

Subway Subs corporate; no response to a complaint

I got a sub and the sandwich was awful; two slices of turkey, no cheese and it wasn't heated as I asked. I went to the Subway subs website and filed a complaint and asked for my $7.48 cents back; no response. So I filed a second complaint on their website; no response. Then I filed a complaint with the Better business bureau; no response from Subway. Finally, I wrote to the President of Subway and again; no response. And there is no phone number to call. Subway subs obviously doesn't care about the customer experience.

November 18, 2025
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Rated 1 out of 5 stars

As a frequent visitor to this Subway…

As a frequent visitor to this Subway location, I was surprised by the unusual experience I had this time. Upon entering the empty store, I placed a simple order for a scoop or two of chicken, which I have ordered before at other Subway locations. The employee attending to me stated that she needed to consult her manager. The manager then informed me that I would be charged $15 for the entire sandwich. Although I was willing to pay, I expressed my surprise at the policy, given my previous experiences. However, the manager responded loudly and rudely, suggesting that I could purchase chicken at Dollar Tree instead. I was shocked by her reply. She then asked me to leave the store. When I requested her name and information about her supervisor, she refused to provide either. I will not be returning to this Subway location due to the manager's unacceptable behavior. I left without making a purchase and felt sorry for the other employees, who appeared fearful and helpless. The manager's behavior was unprofessional and unacceptable.

Martin Lutheran king location in Panama City florida

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Pulled up to drive thru at 0715 pm

Pulled up to drive thru at 0715 pm, no customers in store with 2 employees working, guy came on speaker so I placed my order and then it went silent so I pulled up to windows and waited for 10 minutes in meantime the 2 people walked by windows multiple times then finally she came to window to take my order, no communication at all so I will never eat this location again, I ended up going to jersey Mike's instead,

January 23, 2026
Unprompted review
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Rated 2 out of 5 stars

Customer service was horrendous.

The food was alright; however, the customer service was horrific. They ignored customers to focus on a single person, and they didn't greet anyone who walked in. They weren't busy nor were there any circumstances occurring that would have made them unable to greet their customers. Overall they need to work on acknowledging their customers.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

Subway Randolph

Subway Randolph, Ma is a great spot with usually nice employees but the food is a little bland and the bathrooms are pretty dirty. Please clean your bathrooms but otherwise it was a nice trip.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered delivery off of the Subway…

I ordered delivery off of the Subway app and got a meal and they didn't even give me my Cheetos or Cool Blue Gatorade. You suck Subway. I'll never order food from Subway ever again just because of this terrible experience. Sad and pathetic service, you should all be ashamed of yourselves. Do better or close down the business

January 18, 2026
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Rated 1 out of 5 stars

If there was an option for zero stars

If there was an option for zero stars, that’s what I would give. Portion size was laughable. Priced as a premium sandwich. Soup was average at best. Service in need of more training. I have visited the store location a few times. Have never been impressed, but today was outright disappointing. Had to request a bag. Seriously. How the heck do you expect a customer to juggle a soup and sandwich out of the store. And not cheap, to say the least. I have never experienced a more self important business in my life. No wonder the store is always completely empty. I will never enter this shitty business ever again.

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

We got subs in the store #1919-0

We got subs in the store #1919-0
4411 W Gate City Blvd #109 in
Greensboro NC. The store was so clean, even the restrooms! The bar area (where the subs were made) was also perfectly clean and the subs were delicious! This store deserves an A+ rating! We will return!!!

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

I would rate it 0 stars if I could

I would rate it 0 stars if I could. I have ordered from subway many times. I get the same turkey and cheese sandwich with pickles and lettuce. And never once have they gotten my order correct. Sometimes they’ll forget the cheese, sometimes they’ll add random things on that I did not order. They aren’t carefully making their sandwiches and will put random things on all the time. I am sick and tired of this it’s not okay.

January 14, 2026
Unprompted review

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