Sugar Box UK  Reviews 281

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Once again I'm really happy with the products received, the mystery boxes can be great value for money when you see what other places are charging/selling. When there was a problem with the delivery o... See more

Rated 1 out of 5 stars

Ordered a Japanese Mystery Box on Monday 3rd March and the email confirmation stated next day delivery. By Monday 10th March I was beginning to wonder where my order was so I emailed the company a... See more

Company replied

Rated 5 out of 5 stars

I have bought surprise candy boxes for my kids stockings every year from various places online and they always ALWAYS come with the same usual stuff. My kids last year were saying oh we’ve had this be... See more

Rated 5 out of 5 stars

I ordered 6 mystery boxes and over £100 of additional drinks and snacks and was worried about how much I had spent and what I would get, but I was so pleased with everything! It was well packaged and... See more

Company details

  1. Confectionery

Written by the company

Problem or feedback on your order? Contact us at info@sugarboxuk.com and we'll resolve any issues promptly!


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service

Great service. Always delivered on time and to such a high standard. Products are always top standard, and such a good variety

October 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service would recommend

Second time ordering from sugar box uk. Great customer service, fast dispatch time, and really well packaged. Will use again.

P.s. PLEASE get the sweet chilli Doritos back in stock soon!!

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

The absolute best

The absolute best!

So pleased with my order and my friend who loves American sweets is going to be so happy with her birthday treats!

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed with delivery

I feel disappointed with the service of this company. Prior to placing my order on 09/10, I checked reviews on this site and they seemed positive. I then went onto check they could provide next day delivery which they did so I went ahead and ordered a Mystery box for my daughters birthday on 11/10 (she only decided last minute she would like some American candy) I placed the order at 9.24am on 09/10. Order didn't arrive next day so I emailed them in the evening to check, response received on the afternoon of 10/10 to tell me ‘The delivery time given at checkout is stated as the delivery time, after dispatch. We aim to dispatch all our orders within a 48-hour period‘ - it’s now 13/10 and I have received a dispatch notice from them to say it’s arriving tomorrow now, which is not convenient as no one will be in to take delivery so will probably end up having to go to the local Royal Mail depot the next day to collect! Just leaving this review to warn others as I have never experienced this kind of service when paying extra for a ‘next day delivery service’

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

This is my 2nd time ordering and once again I was absolutely thrilled when it came. Packaged carefully as always with peanuts in the box and the cans individually bubble wrapped so nothing was damaged. All of the dates on the products I ordered which included Hostess cakes were long. Would 100% recommend this shop to anyone that’s thinking of ordering as I will return many times in the future. Thank you so much again!

October 3, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great seller

Great seller. Great communication. Fast delivery. Couple products were damaged but they were sweets so stil edible.

October 7, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company

I’ve ordered from this company many times and I find it’s the best place to find a good selection of goods and they are reasonably priced compared to other companies offering similar products

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

super service from sugar box UK

I got just what I ordered and on the day the delivery was supposed to arrive. unlike the bad experience I've had with another company. I'm very happy . I love those payday bars they are amazing. thank you and I will perform purchasing more goodies from you 100 %

September 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sugar box is Topdog

Brilliant range of items. Some that other sites don't have. Perfectly priced and fast shipping. Very happy with my order and will definitely order again.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible packaging

Not good at all, ordered Pringles, they came in a massive box with no protection and all broken and crushed inside, was supposed to be a gift.

August 21, 2024
Unprompted review
Sugar Box UK  logo

Reply from Sugar Box UK

Hi Sydney

Thank you for your review. We do try to pack our orders the best we can with recyclable packaging.

However, the Pringles travel by ocean from the United States or Asia to us, are then offloaded at a port and travel by land to our warehouse, which is why we state on the product that we cannot always avoid broken crisps inside and cannot offer refunds, as it is impossible to fully protect the contents of such a fragile item when travelling thousands of miles across the ocean.

However, usually the crisps inside are not as bad as it sounds (and if you shake them too hard when listening for broken crisps, they will be worse, of course!). 99% of the crisps will usually still be completely fine.

You requested a refund but unfortunately we were unable to offer one due to the message stated on the product that they are non-returnable products for the above reason.

We would happily welcome you back as a customer and provide a discount code to use as a gesture of goodwill, and we hope the person they were gifted to enjoyed them.

Again we are very sorry you were disappointed with our response and your order and wish you the best.

Best wishes

Sugar Box

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look