Suit Culture Reviews 

Just popped in for a last minute suit to the Co.durham store and was sorted out in less than 15 minutes by a lovely lady called Neve . Highly recommend fast and high quality service with amazing range of suits!

Quick and efficient service from liv!

Neve at bishop Auckland branch is amazing! She helped sort a suit in under 15 minutes, she was lovely to speak to and made us feel so welcome I’ve already recommended you to others!

Be very aware of using this company because they initially charge one price but when collecting your suits 3 weeks before the day of the wedding instead of 6 as offered back in March the price quoted and deposit paid of 50% which is the contract to place the order is now incorrect.
Because this shop CANT add up correctly they now want £490.00 more ! They reissued a new invoice dated for March the same day as the original invoice with a new price adjustment total.They did not contact anyone to say THEY had made a mistake and did not offer the opportunity to cancel the order which is now higher than other prices we had be quoted.
Because the suits where 3 weeks later than quoted we had no alternative but pay the extra. However when trying to follow up they are absolutely useless at returning any phone calls and offered £90 compensation payment or…… return the suits unworn !
A contract was entered by paying the required 50% so they have revoked their original contract by post issuing a new invoice with a higher price without contact. This order was for 10 suits so not a small quantity.
Fortunately BBC Watchdog have a new series starting and have requested more information on this transaction so possibly a bit of TV publicity for this useless company.

So this is their reply:
Reply from Suit Culture
16 minutes ago
Thank you for your review. However, we do need to correct an important point, as the prices of the suits did not change at any stage.

The individual prices agreed for each item remained exactly the same from the day the order was placed through to collection. Unfortunately, an administrative error was made when the original invoice was totalled, meaning the individual items did not add up correctly to the total shown.

This was a genuine mistake made by a junior member of our team, who feels awful about what happened. We are all human and, unfortunately, mistakes can happen. We have supported the staff member involved while also ensuring the error was addressed internally to prevent it happening again.

We fully acknowledge that the mistake was ours and apologised for it. However, no prices were subsequently increased or changed. The corrected invoice simply reflected the correct total of the items originally ordered at the originally agreed prices.

We also offered £90 as a goodwill gesture in recognition of the inconvenience caused. In addition, because you were unhappy with the situation, we offered the option of returning the suits unworn for a full refund. This offer was declined and the suits were retained.

We appreciate that an invoicing error on an order of this size is frustrating, and we accept responsibility for that error. What we cannot accept, however, is the suggestion that we increased our prices after taking the deposit or retrospectively changed the agreed prices, as this simply did not happen.

We are more than happy to provide the original order, itemised pricing and subsequent correspondence should any independent party wish to review the matter.

MY REPLY:

However no where I did mention about prices.
Firstly hand written invoices are vulnerable to errors.
Secondly your member of might feel upset by their mistake but not as half as we are.
Thirdly by offering a £90 compensation payment was obviously an admission you got it wrong.
Fourthly why was a new invoice created with the same date but NO communication was made to us of the error?
Fifth point why did the suits arrive 3 weeks prior to the wedding date which you omitted to answer ?
Sixth you trust the paperwork you are issued with and don’t expect to be hit with a further £490.00 extra payment.
You have admitted you got it wrong so suffer the consequences sort your invoicing procedures out and appreciate the customer here is picking up the pieces for poor management.

Went into the Bishop Auckland store today and was helped by Jazz & Kerin, I don’t think anything could have been any easier. They couldn’t of been anymore helpful was sorted in about 10 mins

Over the moon with the suit and the service

Thank you

Excellent service from the girls at the Bishop Auckland store. Visited on Sunday and saw what we wanted. The girls ordered it all in and I came back the following Saturday and tried everything on, absolutely perfect. Lib advised on accessories and even tied my tie. Highly recommend the service, staff and probably most importantly the quality clothing

Sophie made the experience really easy. Love the quality and service

Jazzy was very welcoming and helpful nothing was too much

Recently ordered a suit from these guys, unfortunately it didn’t fit, no fault of suit culture I didn’t measure myself properly in good time of the event I was attending.but I would like to say the suit looked amazing when it came and the quality was spot on I will definitely be ordering from them again. I’d also like to add they were very speedy with refund unlike most online stores

Neve made the experience worth it!

As soon as I arrived at the store I was greeted by all the women and made to feel welcome. I haven’t had a suit in some time and needed some assistance, neve was more than happy to help with sizing and advice making the experience more enjoyable and not stressful at all.

I’ve walked away with a suit I can wear to multiple occasions just by changing the accessories and trouser colour, which I would have never thought of!

I’m so pleased me and my wife took the trip down and I can’t wait to be back!

Amy was very helpful and professional, helped me get sized up correctly and gave good advice. The suit I selected is good quality, overall I’m very happy with my purchase.

Excellent first time experience. Amy helped me pick a suit to suit the occasion. I will definitely recommend to others to come here for their suits. Cheers!

Was greeted warmly as I came into store by Amy. Asked all the questions about what I required, and then showed me what was available. Tried on a suit and was advised very well about sizing. Left very happy and will be back in the future for other occasion wear. Quality of the clothing is second to none.

Drove from Liverpool to the store as I wanted to try one on. Long drive but was worth it. Great quality suits all the staff were really helpful especially Amy who kitted me out with the whole look in no time 👍 will definitely shop again in future A*********

I would recommend it best place to get a suits and a lovely staff and help helpful Kerin amazing woman thanks again.

Excellent service, Karin was super helpful

I was looking for a new suit for a wedding and Kerin was on hand in the shop with her expertise helped me pick out a suit quick and easy. Wonderful experience

I came in with a friend of mine to buy my groomsmen suit for his wedding. The vast majority of the staff were incredibly helpful except for one member of staff who swore at the groom and stated he was “lucky only women work here” when he asked to try on different pairs of shoes. Implying if there were male members of staff that is would warrant what? Violence?
The groom also left a complaint about his experience and was offered an apology by the manager and a free jacket. They then asked that he remove the review, and when he explained he was happy to update it and reflect the action that had been taken, but not remove it; they reported his review about the language used by their staff members for “innapropriate language”. I find the whole situation incredibly unprofessional and given the £277 i spent on my suit aswell as the thousands of pounds spent by the grooms party, I would expect a better service and reaction to staff misconduct.

Visited the Colchester store today, for my cousins wedding suits fitting. Great shop and stock, but even better was Faye who assisted us - what diamond and asset to SC. Really helpful, accommodating, friendly and clear. I'll be returning there for my work day to day suits I reckon.