I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.
The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.
Company replied
Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... See more
Company replied
Company details
Written by the company
We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.
Contact info
Sulfit Clothing, The Courtyard, SK86GN , Cheadle Hulme , United Kingdom
- Support@sulfit.co.uk
- sulfitclothing.co.uk
4.0
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
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Really nice jeans
Really nice jeans. Fit true to size. Very nice fit. Nice stretch. Really good
February 19, 2026
Reply from Sulfit Clothing
Thanks for the positive feedback Jim!
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Awful service and returns policy
As per many other reviews, the returns policy on bundled items tries to tie you into a gift card only.
They automatically issued a gift card which I do not want. I’ve asked for a refund and they have refused. They’re now ignoring my emails.
The company will not last long with this poor business model.
Luckily I bought on credit card and returned them in 14 days, so I have a right to refund despite their t&cs under consumer contract regulations for distance sales.
I’ve given them 7 days to refund and if they don’t, I’ll be issuing a s75 claim through my credit card provider.
March 1, 2026
Unprompted review
Reply from Sulfit Clothing
Thank you for your feedback. We're sorry to hear that you were initially unhappy with your experience.
Following our recent email correspondence, we're pleased that this matter has now been resolved. We always aim to work with our customers to find a fair outcome and are glad we were able to do so in this case.
If you feel that your concerns have been addressed, we would greatly appreciate it if you would consider updating your review to reflect the resolution reached.
Sneaky Refunds Policy
Refunds Policy
As with a number of 1 star reviews on here, I'm disappointed that it's the terms and conditions that I was caught out by. I know if Sulfit do respond to this review it'll be that 'it clearly states in our refund policy......,' and 'already discounted items aren't subject to returns...' Blah, blah!
Well, I'm pretty sure most people would expect there would be decent returns policy that doesn't lock you in to having to spend the gift card with them, when the last thing you want to do is continue the relationship with them
February 20, 2026
Unprompted review
Reply from Sulfit Clothing
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
Our returns policy is displayed throughout the website and at checkout, and while we appreciate it won't suit every customer, it allows us to continue offering significant savings across our collections. As stated in our policy, orders purchased with discounts of 25% or more are eligible for a gift card or exchange rather than a refund.
We understand your frustration and appreciate you taking the time to share your comments. Customer feedback is important to us and helps us continually review and improve our service.
Ordered a pair of Jeans and they fit so…
Ordered a pair of Jeans and they fit so well I ordered 4 more
February 6, 2026
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you're pleased with the jeans, quality and service. We really appreciate your support!
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Waist size labels don’t match the actual waist size.
Poor service bought three pairs of Jeans which all came in different sizes. Yes i had worn the Jeans to check the fit and taken off the labels. Reached out to support team and shipped back to Sulfit, only to be advised they were the correct size despite sending a photo with all three jeans clearly showing they are not. Won’t be purchasing from here again.
January 20, 2026
Unprompted review
Reply from Sulfit Clothing
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
After reviewing the returned items, we found that the jeans had been worn and the tags had been removed. As outlined in our returns policy, we are unfortunately unable to accept returns or provide refunds for items that have been worn and are no longer in their original condition.
We appreciate you taking the time to share your feedback and will continue to review customer comments as we work to improve our products and service.
Jeans and trainers were perfect
Jeans and trainers were perfect. Exactly as expected. Definitely recommend
January 4, 2026
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you're pleased with the fit and quality.
Great fit and quality material
Great fit and quality material. Will be coming back for sure.
December 22, 2025
Reply from Sulfit Clothing
We appreciate your support and look forward to welcoming you back again soon.
Reply from Sulfit Clothing
Thanks!!
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Good quality and fast delivery
Good quality and fast delivery
Definitely recommend
December 12, 2025
Unprompted review
Reply from Sulfit Clothing
hank you for your review! We're delighted to hear you're pleased with the quality and delivery.
Great clothes and great prices
December 16, 2025
Unprompted review
Reply from Sulfit Clothing
Thanks Christina!
Refunds Policy
As with a number of 1 star reviews on here, I'm disappointed that it's the terms and conditions that I was caught out by. I know if Sulfit do respond to this review it'll be that 'it clearly states in our refund policy......,' and 'already discounted items aren't subject to returns...' Blah, blah!
Well, I'm pretty sure most people would expect there would be decent returns policy that doesn't lock you in to having to spend the gift card with them, when the last thing you want to do is continue the relationship with them!
As far as I'm concerned Sulfit have got it completely wrong here and you'll continue to lose custom with this kind of sneaky returns (sorry it's all in the policy, my bad!)
I'll begrudgingly have to spend my fantastic gift card. Let's hope the items fit or I'll be in a constant doom cycle of having to continue shopping with them!! Which is probably their business model in the first place!!
Do yourself a favour, avoid and head to sites like Capo or Closure London for a decent customer experience.
December 15, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. We appreciate your comments regarding our returns policy and understand your frustration. Customer feedback is incredibly important to us, and we'll take your comments on board as we continue to improve our service.
Great jeans and fantastic customer service
I bought some jeans after finding out about this brand and the positive reviews about the fit by others who have a similar build to me. It sounded exactly what I was looking for so I purchased 1 pair. Fell in love with them, the fit and comfort and style so I have bought 1 in almost every colour to replace my wardrobe! Highly recommend the jeans if your looking for a slim fit but like more room around thighs with the comfort of the material stretch.
Customer Service is excellent too. I had a stitching defect in 1 pair which was replaced swiftly which makes me happy to shop here again and recommend to others.
November 20, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you're enjoying the fit and comfort of the jeans. We really appreciate your continued support and are pleased our team could quickly resolve the issue for you.
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Comfortable trousers
Comfortable trousers, like that the ankle is tapered.
But baggy on the upp leg for me but that’s just a preference I suppose.
December 14, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review and feedback! We're pleased to hear you're finding the trousers comfortable and like the tapered ankle. We appreciate your comments on the fit and will certainly take them on board.
Best clothing brand I’ve come a cross…
Best clothing brand I’ve come a cross great fit and perfect sizing and very affordable
December 14, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you're pleased with the quality and fit. We really appreciate your support and look forward to welcoming you back again soon.
Great fit!
I’ve ordered a few times from Sulfit…
Their products are always great quality and fit really well, especially the jeans with three leg length options in every waist size!
November 29, 2025
Unprompted review
Reply from Sulfit Clothing
hank you for your continued support! We're delighted to hear you're enjoying the quality and fit of our products, and especially that the different leg length options are working well for you.
Smart Stretch Trouser In Black - M
This was my first order with Sulfit. The quality of material and the fit is perfect and would highly recommend. I will definitely order again.
December 9, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you're pleased with the quality and fit. We really appreciate your support and look forward to welcoming you back again soon.
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Perfect!
I've been searching for the perfect jeans for me for a while. I've found them! The Sulfit jeans are great quality, they fit perfectly, the colour is exactly the same as the photos on the site and they arrived in good packaging and on time. I went back and bought a second pair. I'll be buying other things from here in the future. Very happy!
December 11, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you've found your perfect jeans. We really appreciate your support and look forward to welcoming you back again soon.
Highly recommend!
I've had several garments now from Sulfit Clothing & have been super impressed with the quality & fit! From the joggers, smart stretch pants & T-shirts, always fitted really well! Fast dispatch, excellent service provided overall! Highly recommend to anyone.
December 13, 2025
Unprompted review
Reply from Sulfit Clothing
Thank you for your review! We're delighted to hear you've been impressed with the quality, fit and service. We really appreciate your continued support and recommendation.
Great quality garms and easy customer…
Great quality garms and easy customer service👌
December 4, 2025
Unprompted review
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