My mom has been using their collagen product for four months now. She's convinced it's working, though honestly the changes are subtle. The taste isn't unpleasant mixed into her morning coffee, and sh... See more
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Their guarantee means something because I've returned products before from other companies and it was a nightmare. This time, the entire process took less than ten minutes online. The refund hit my ac... See more
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Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is... See more
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The first bottle didn't show results right away, but by week three something shifted. My skin texture improved and the fine lines around my eyes softened. Six months in and I'm a regular customer now... See more
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Company details
Written by the company
Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Contact info
Sun Coast Sciences. 1680 Michigan Avenue, Suite 700, 33139, Miami Beach, United States
- 1-888-281-6816
- mail@suncoastsciences.com
- suncoastsciences.com
3.9
Great
140 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So Far, So Good
I'm a new customer to Sun Coast. I started out with the Total Package Serum and recently began the Hydrate and Restore face wash. It's a little too soon to notice tangible results, but I can say that both products are easy to apply, smell great and absorb into the skin quickly. There have been no adverse reactions. Orders ship quickly and their Customer Service is great. I also had a 25-minute Protocol session with a representative of the company. I realize Sun Coast does this to push additional product, but the session was informative about general skin health and I didn't feel at all pressured to buy more.
November 20, 2025
Unprompted review
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BUYER BEWARE
Only one star because I had to otherwise it would’ve been a zero. I hated the marketing strategy when you went to close at your order. A new product popped up at an amazing discounted price and you were asked if you wanted to add it to your purchase. This happened numerous times before I could finally close out my purchase. Not one thing that they sent me has worked as stated. Not one. I would return them, but I am passed the return date.
So here are my two cents, and I do take change, BUYER BEWARE!!!!!! Save your money do your research using trust pilot and the BBB.
I certainly hope that this helps the next person save a heap of money.
November 19, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Maki, Thank you for taking the time to share your experience. We’re truly sorry that your journey with our products and ordering process felt frustrating, and we appreciate the opportunity to respond.
At checkout, we offer optional add-on products at discounted pricing to give customers extra value and flexibility. Many customers enjoy these options, though we understand that the experience isn’t for everyone, and we respect that feedback.
When it comes to results, we also know how disappointing it can be when improvements aren’t visible as quickly as hoped. Skincare and wellness products work differently for everyone, and meaningful results often appear gradually with continued use over time. That’s exactly why we stand behind every purchase with our 365-day guarantee, so customers can try our products with confidence and without pressure.
In your case, we truly wanted to help and even made an exception by providing a return shipping label so you could return the unwanted products. Since they were not returned, a refund wasn’t able to be completed, but our intention was always to support you and make the process as easy as possible.
If you’d like, we would still be happy to review your account, answer any questions, or assist however we can. Our Customer Happiness team is available 24/7, and support can be reached anytime through the support page on suncoastsciences.com. We remain committed to care, transparency, and earning trust through every interaction.
I bought the product Derma Bright MD.
I bought the product Derma Bright MD.
I accidentally bought double the amount of bottles for a high $ amount. I am now onto my 3rd bottle and have found no difference to my skin tone, what so ever. I have tried contacting Sun Coast Sciences but no response. Guaranteed refund they say, if no results. Well these are liars from a company all about the upselling and not about the consumer. So if your thinking about buying a product from them, think twice. It's expensive, with no results and no refund as per the guarantee they claim. Save your money and go elsewhere!!
September 1, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Yvonne, Thank you for sharing your experience. We’re truly sorry for the frustration you’re feeling, and we want to be very clear—we absolutely stand behind our 365-day guarantee. If a product isn’t right for you, we will honor a refund once the unwanted items are returned.
We’re especially sorry to hear that you felt unable to reach us. We were unable to locate any emails or calls from you, but we genuinely want to help and make this easy. You don’t need to wait on an agent to get started—returns can be initiated anytime through our self-service portal at help.suncoastsciences.com, where you can submit a return request, track progress, and manage your account directly.
We also understand how disappointing it can be to use a product consistently and not see the results you hoped for. Skincare results can vary from person to person, which is exactly why our guarantee exists—to remove the risk and make sure customers feel supported, not stuck.
Our Customer Happiness team is available 24/7, and we would truly welcome the opportunity to assist you, answer questions, and help bring this to a smooth resolution. Just visit the support page on suncoastsciences.com to live chat with us. We value our customers deeply and are always committed to doing the right thing.
Manage your expectations
I bought quite a bit of product as they keep offering special deals as you checked out. From USD to AUD made it very expensive. Going by the before and afters I thought if I at least got 1/2 the result I would be happy. No improvement after 6 months at all. Yes they were helpful and friendly but it doesn't change the fact that the products made no difference and I still used all my other skincare over what I got from them as my skin got super dry. I asked them first and they said that was fine. So what are they selling, nothing special and when I asked for a refund they tried to get me to keep the product and offered 25% refund. That's sounds good as shipping is expensive but they refunded me in AUD when I purchased in USD so at 0.63 on the US dollar I got ripped off on the refund. Cut it short DON'T BOTHER!
October 8, 2025
Unprompted review
I ended up having to cancel my order…
I ended up having to cancel my order and they refunded my money, no problem.
October 23, 2025
Unprompted review
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Great customer service
I purchased the skin serum and had an issue with the quantity purchased. They got back to me right away and took care of the problem.
I have been pleased with the product and I do think my smile lines at the corners of my mouth are less noticeable.
October 6, 2025
Unprompted review
I have not seen any results yet
I have not seen any results yet, but decided after reading some of the comments to try it a few more weeks.
October 1, 2025
Unprompted review
Don’t waste your money
Had a coupon for facial. Upsold to laser treatment and promised dark spot removal. No real change after treatment. Hustled and scammed.
September 28, 2024
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Belinda, Thank you for sharing your experience. We’re truly sorry to hear about your disappointment; however, it appears this review may have been intended for a different business.
Sun Coast Sciences does not offer in-person services, facials, laser treatments, or spa-based procedures. We are a direct-to-consumer company that provides nutritional supplements and beauty products only, including oral supplements and topical skincare that are used at home. We do not perform treatments, upsell services, or provide clinical procedures of any kind.
We completely understand how frustrating it can be when expectations aren’t met, and we want to be sure feedback reaches the correct provider so it can be properly addressed. If this review was meant for another company or spa, you may want to update it so your experience is shared in the right place.
If you ever have questions about Sun Coast Sciences or our products, our support team is available 24/7 through the support page on suncoastsciences.com, and we’re always happy to help.
NO Results on skin products after several months
Bought and used several skin products for several months with No results. the dark spot remover actually intensified the spot! It's a rip off-the doctor appears very sincere, but nothing works!!
May 14, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Meg, Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel, especially after giving the products several months of consistent use. We understand how frustrating that can be.
Skin can respond very differently from person to person, and in some cases changes—especially with dark spots—can temporarily appear more noticeable as the skin goes through a renewal process. That said, we never want anyone to feel discouraged or stuck with products that aren’t right for them. This is exactly why we stand firmly behind our 365-day guarantee.
Dr. Rosenberg genuinely cares about results, which is why education and realistic expectations are so important to us—but when something doesn’t work as hoped, our priority is supporting the customer. If you haven’t already, we’d truly like the opportunity to review your experience, help troubleshoot, or assist with a return and refund.
Our Customer Happiness team is available 24/7, and you can get immediate help or start the return process anytime through our self-service portal at help.suncoastsciences.com. We’d really appreciate the chance to make this right and earn back your trust.
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Total waste of money…I took a selfie…
Total waste of money…I took a selfie when I started using, took another one month later…absolutely no difference…obviously a scam
June 6, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience. We’re genuinely sorry to hear you didn’t see the results you were hoping for, and we understand how disappointing that can feel.
We want to reassure you that Sun Coast Sciences is absolutely not a scam. Our products are formulated with clinically studied ingredients, but results can vary from person to person based on factors like skin type, age, consistency of use, and overall routine. Many customers see gradual improvements over time rather than dramatic changes in the first few weeks.
That said, every order is backed by our 365-day guarantee. If you aren't satisfied, we encourage you to reach out so we can troubleshoot, offer guidance, or arrange a refund. Our customer happiness team is always here to help and is committed to making things right.
We’re disappointed we didn’t have the chance to connect with you directly, but we truly value transparency and the opportunity to earn trust through real support and real solutions.
Skin salt and auto renew? Not me
I purchased 3 containers of skin salt, I thought it would as my skin is dry and flaky, I took it every day and my skin is still flakey but I didn't try to get a refund. Over a month passed a finished the last container and all of a sudden, today they tried to charge my bank, I did not sign up for a subscription and I haven't gotten anymore product so why are they charging me? I haven't got a response as yet.
August 18, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience Joan. We’re truly sorry for the frustration this caused and appreciate the opportunity to clarify for you.
First, regarding results: we understand how disappointing it is when a product doesn’t deliver the improvement you hoped for. Every order is backed by our 365-day guarantee, and our team is always happy to help with troubleshooting or refunds.
As for the charge you’re seeing, we want to reassure you that we do not charge customers without an active subscription. Sometimes a subscription is selected at checkout for added savings, and if it isn’t canceled, a future shipment can be scheduled. That said, it is never our intention to surprise anyone.
Our Customer Happiness team is available 24/7 to quickly review the account, stop any future charges, and issue a refund if applicable so please don't hesitate to reach -- just visit our support page at suncoastsciences.com for immediate assistance.
We’re disappointed we haven’t connected with you yet, but we absolutely want to make this right and earn your trust. Please know support is always available, and helping customers feel confident and cared for is our top priority.
SunCoast SCAM/SPAM Company
SunCoast is nothing more than a SCAM/SPAM company. I ordered 1 month supply of the DHT hair growth product. Which took diligent "NO" answers on the website. Beyond their repeated attempts to order 3-6 months of the product, that cost $50 per bottle. It took forever to get the ordered product delivered, after the order was accepted. Upon delivery, I took the pill as directed, for 30 days, and found no improvement for the sheding or fallout of my hair. This company is a SCAM! Don't order anthing from them.
July 8, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience, Sheila. We’re truly sorry for the frustration you felt, and we appreciate the opportunity to provide a little clarity for you.
When it comes to results, hair and wellness supplements typically work gradually. Hair growth follows a natural cycle, and many customers who see improvement do so with consistent use over several months. We understand how discouraging it can feel when results aren’t noticeable right away, which is why every purchase is protected by our 365-day guarantee—so customers never feel stuck if a product isn’t right for them.
During checkout, we do offer multi-month options because many customers prefer the added savings, but single-bottle purchases are always available. Subscriptions can be managed or canceled at any time, often instantly, through our self-service tools or with help from our team. Our goal is always clarity, never pressure.
We’re disappointed we didn’t have the chance to connect with you directly, as we would have been happy to help review your order, discuss options, or issue a refund if appropriate. Support is available 24/7, and we encourage anyone with questions or concerns to visit the support page on suncoastsciences.com for immediate assistance.
We truly value transparency, stand behind our products, and remain committed to supporting every customer with care and respect.
Disappointed in the Product &the Return Process
When I purchased the products I decided to order a 12 month supply, due to expected "supply chain shortages" and "small batch production". I received the products and used them faithfully day and night. The cleanser had a slight burning sensation. But in 2 months of product use, I see no discernable difference with my complexion.
In addtion to already having a 12 month supply, I did not realize I was automatically enrolled in a monthly subscription so additional product was being sent.
When I called to request a return I was "firmly" told I am responsible to pay for shipping for unused and used bottles. So I encur a higher penalty for return expense due to the extra product received via subscription.
Customer service was not 5 star, either. No compassion about having tried it and not working for me. I spoke to her in July.
Today, August 12th, I went into the website to print out return authorization and noted she did not arrange for ALL my product to be returned.
August 12, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience Leann. We’re truly sorry for the disappointment and frustration you felt, both with the product results and with how the return process went. We appreciate you giving us the opportunity to listen and clarify.
We understand how discouraging it can be to use a product consistently—day and night—and not see the improvement you were hoping for. Everyone’s skin responds differently, and sensations like mild tingling or warmth can occur depending on skin sensitivity. This is exactly why we offer a 365-day guarantee, so customers have plenty of time to try the products and reach out if something doesn’t feel right or isn’t meeting expectations.
Regarding subscriptions, we want to be very clear and transparent. Subscription options are always optional and offered only for additional savings. Customers must actively opt in during checkout, and we fully comply with all consumer protection requirements—subscriptions are never forced. That said, we’re truly sorry for any confusion, and our team is always happy to review an account, explain how it was set up, and stop any future shipments immediately if needed.
For returns, customers are responsible for return shipping, which is standard in our industry, but we never want that to feel like a burden—especially after making a thoughtful commitment to try the product. We’re disappointed to hear that your interaction with our team felt lacking in compassion or that the return authorization didn’t include all eligible items. That’s not the experience we want for anyone.
We would genuinely appreciate the chance to review your account, correct any oversights, and help bring this to a smooth and fair resolution. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance.
Your feedback matters to us, and we remain committed to transparency, care, and earning trust every step of the way.
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I have been using it morning and night…
I have been using it morning and night and notice no visible results after over a month. A total waste of time and money. Wish I would have read all the reviews before ordering any of it.
August 11, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel, and we understand how frustrating it can be to commit time and consistency without seeing the results you hoped for.
Skincare results can vary widely from person to person, and for many people, visible improvements happen gradually over a longer period of use rather than within the first few weeks. That’s exactly why every purchase is protected by our 365-day guarantee, so customers have plenty of time to try the product.
We’re disappointed we didn’t have the opportunity to support you sooner. Please know, our Customer Happiness team is always here to help with product guidance, troubleshooting, or a refund if the product isn’t right for you. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance.
We truly value feedback and would appreciate the chance to earn your trust and make this right.
This company engages in shady marketing.
This company engages in affiliate marketing that is nothing less than spamming. If their product was any good then they wouldn't have to resort to this sort of annoying tactic.
August 5, 2024
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your perspective. We understand that receiving marketing emails isn’t for everyone, and we never mean for our messages to feel intrusive.
Many of our emails come directly from Dr. Rosenberg, who shares educational information because he genuinely cares about helping customers get the best possible results. Customers are always free to unsubscribe at any time, though doing so may mean missing out on his insights as well as occasional savings on our products.
That said, the frequency of emails doesn’t reflect the effectiveness of our products. We stand behind every purchase with a 365-day guarantee and offer real, 24/7 customer support to assist with questions, results, or service whenever needed.
If you need help managing email preferences or need support please visit the support page on suncoastsciences.com for immediate assistance.
Love it!
Love it!! Its a good product, tightens my skin and it feels smooth...
August 3, 2025
Unprompted review
BLACK LISTEDI
I complained about receiving products from SCS that I didn't order. I was not on the automatic shipment plan. The unordered products were a variety of items I would never have ordered. I was getting charged thru my credit card that was on file with SCS. I discontinued that card but SCS continued to ship to me with the expired CC. I called my bank and asked their Security Division to look into how SCS could continue to charge my account. They called SCS directly and suddenly the shipments stopped and a credit of more than $500 showed up in my account . Meanwhile that amount was only a portion of what was charged. I contacted SCS directly and was directed to at least 5 people who worked for their "Happiness Team." All of them told me how to return the products and get a full refund. That was 45 days ago. I returned 27 unopened, untouched products. I paid the shipping. Still no refund. Today I learned I am BLACK LISTED by SCS and banned from ordering from them ever again. DO NOT ORDER DIRECTLY FROM SCS. I think they prey on older women who want to look younger and be thin. Who doesn't? Black Listed!!! Because I called their bluff and complained to be able to stop them from continuing to charge my bank card. So much for free returns for 365 days.
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July 23, 2025
Unprompted review
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Purchased many bottles of Derma Bright…
Purchased many bottles of Derma Bright for dark spots. I have completed 2 bottles and absolutely no difference after applying twice a day for almost 2 months. Expensive lesson that did not work as the purchase is made in U.S. dollars and I live in Canada.
May 22, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Joy, Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel after giving the product such a consistent and thoughtful try—we understand how frustrating that can be.
Results with skincare can vary from person to person, and for many customers changes happen gradually over time rather than within the first couple of months. That said, we never want anyone to feel stuck with a product that isn’t meeting their expectations. This is why we stand firmly behind our 365-day guarantee. You’re welcome to return any unwanted or remaining product for a refund.
We know purchasing in U.S. dollars can add to the frustration when results aren’t what you hoped for, and we truly want to help make this right. Our Customer Happiness team is available 24/7, and you can easily start a return or get assistance anytime through our self-service portal at help.suncoastsciences.com.
We’d really appreciate the opportunity to support you and help bring this to a positive resolution.
If only I'd read the reviews on Trust…
If only I'd read the reviews on Trust Pilot before getting drawn in to their sales pitch. I'd like to know how these people sleep at night.
Used their Dark spot diminisher for a month and absolutely no difference. I've emailed someone called Lori who is their Head of Customer Happiness!!!! (That's a joke to start with) requesting a refund so will see what the outcome is.
One more comment. This serum is available on EBy at a fraction of the price I paid. That says it all really.
UPDATE
Had to send back the unopened bottles and the empty that I'd used.
Sent them the tracking details etc and the next day I got a refund notice through from PP. So I'll give them more stars for their customer service.
July 6, 2025
Unprompted review
charged more than the total bill
The customer service representative would NOT verify that they have charged me $124.02 more than the total billed $117.00.
Paypal even tried reaching out to them but nothing- NO reply!
I even sent a screenshot of my credit card transaction details.
June 29, 2025
Unprompted review
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