My mom has been using their collagen product for four months now. She's convinced it's working, though honestly the changes are subtle. The taste isn't unpleasant mixed into her morning coffee, and sh... See more
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Review summary
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Their guarantee means something because I've returned products before from other companies and it was a nightmare. This time, the entire process took less than ten minutes online. The refund hit my ac... See more
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Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is... See more
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The first bottle didn't show results right away, but by week three something shifted. My skin texture improved and the fine lines around my eyes softened. Six months in and I'm a regular customer now... See more
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Company details
Written by the company
Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Contact info
Sun Coast Sciences. 1680 Michigan Avenue, Suite 700, 33139, Miami Beach, United States
- 1-888-281-6816
- mail@suncoastsciences.com
- suncoastsciences.com
3.9
Great
134 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DERMA BRIGHT MD
I went to order a bottle of Derma bright MD and it told me I hadn't finished buying. It then went to charge me for 3 bottles. I didn't go through with the sale, but it still took out 1 bottle purchase. I thought I would try it and see. I can honestly say that my dark spots got worse after using it for a month. I then went to get a refund as per their guarantee, only to be told I had to go into a website . Sadly, this website is non existing. Surprise! Surprise!!
DO NOT PURCHASE THIS PRODUCT
It's a scam.
May 7, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Susan, Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment you felt throughout this process, and we appreciate the opportunity to respond.
We’re sorry that the ordering experience felt confusing—that’s never our intention. Customers are always able to review their order before completing a purchase, and we’d be happy to look into what occurred on your order to make sure everything was processed correctly.
We also understand how upsetting it can be to see your skin change in a way you weren’t expecting. Skin can respond very differently from person to person, and in some cases dark spots may temporarily appear more noticeable as the skin adjusts. That said, we’re truly sorry that Derma Bright MD wasn’t the right fit for you. We know how discouraging that can be.
We want to be very clear that our refund guarantee is real and fully honored. Returns can be started anytime through our self-service portal at help.suncoastsciences.com, which is active and available 24/7. Our Customer Happiness team is also available around the clock through the support page on our website if you’d prefer direct assistance.
Again, we’re sorry that you fell into the group of customers who didn’t see the results they hoped for. We would genuinely love the opportunity to earn your trust by helping you find a product that may work better for you—whether that’s another topical option or additional guidance from our team.
With Sun Coast Sciences, you’re never stuck, and we’re always here to help.
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Scam
Unbelievably bad! I was trying to order one small bottle of the serum (what a gullible sucker I am!) The website kept telling me I was not finished and didn’t I want to buy two more bottles for this low price, then didn’t I want to buy six more bottles at this incredibly low price…. I ended up leaving the website, horrified, after not ordering anything.
I noticed the next time I looked at my bank online that they had charged me for three bottles of serum. Apologetic emails arrived stating that they were so deluged with orders that they were temporarily out of product. I kept writing Sun Coast back, stating that I had NEVER ordered anything, but had been charged for 3 bottles, and that I wanted nothing but my money back. They did finally refund my money. (I had paid with PayPal. I do highly recommend PayPal, as they actually provide some help against fraudsters!) Then the product arrived a week or so after my refund. I returned it. Horrible company. Beware!
February 10, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Laura, Thank you for taking the time to share your experience. We’re truly sorry for how confusing and upsetting this situation felt, and we understand why it would have been frustrating.
We want to gently clarify that a charge can only be processed once an order is fully completed in the cart. Our checkout experience does include optional additional offers that many customers choose for added savings, but they are never required, and customers always have the opportunity to review their order before finalizing. That said, we’re very sorry that the process felt overwhelming at the time.
We’d also like to share that since this review was left, we’ve made meaningful updates to our ordering process. Our goal is always to improve, and feedback from our valued customers plays a big role in helping us make the experience clearer, smoother, and more comfortable for everyone.
We’re glad the charge was refunded and that the product was returned, and we truly regret that this experience left you with a negative impression. Transparency, fairness, and support are extremely important to us.
If you ever have questions or need assistance, our Customer Happiness team is available 24/7 through the support page on our website, and returns or account actions can also be managed anytime through help.suncoastsciences.com. Thank you again for sharing your feedback—it helps us continue to grow and improve.
Stay Away
I think this whole set up might be a scam....
24 Jan 2025 - Order made after a very long sales pitch on Facebook - when will I learn....
24 Jan - email with purchase receipt PLUS a request to buy more stuff
25, 26, 27 and 29 Jan - emails asking me to buy more stuff
29 Jan - email saying there was “slight delay” on getting stock
30 Jan & 1 Feb - emails asking me to buy more stuff
5 Feb - YET ANOTHER email asking me to buy more stuff and saying "I just got word our manufacturing team put finishing touches on our latest batch… and they’re expected to get it out the door shortly. I’ll email you the moment your order is scheduled for delivery.” (N.B. This was after it had supposedly been shipped according to the emails below)
10 Feb - YET ANOTHER email asking me to buy more stuff
12 Feb - Beth from "Customer Happiness" wrote to me with a further email saying there was a slight delay and stock would be in within the next few days. I replied to this saying to cancel the order
12 Feb - Micah from the Customer Happiness Team wrote to me saying it couldn't be cancelled as it had already been shipped on 4th Feb and gave me a tracking number that I must presume was a dummy number as I’ve since been told it hasn’t been sent at all due to a delay in getting stock PLUS the tracking number has never update its status in over 2 weeks
12 Feb - I replied to Micah as follows "If it was shipped on 4th February, why am I still getting emails, almost every day AND including today, saying there is a delay in getting stock?? Each email then somehow expects me to buy more when your company hasn’t managed to ship my first order.” I was also offered a discount to buy more - i.e. to send even more money to a company that appears to be incapable of fulfilling an order at all and refuses to cancel when asked to do so.
12 Feb - I also had an email from Lori of Customer Happiness suggesting I use the Self Service Portal to view my order status, cancel or return or even TO BUY MORE!!! I had looked at the portal, it too claims it has been shipped though it says on 3rd Feb (i.e. yet more conflicting information) and the status and tracking hasn’t moved since!! Moreover, I was not able to Cancel the order on the portal.
14 Feb - an email this time from Cybel saying "Please rest assured that your order was successfully shipped on February 4th and is currently in transit to the UK. Once it clears customs, the tracking system will generate an estimated delivery date, and you should receive updated tracking details accordingly."
15 Feb - TWO emails asking me to buy more stuff
16, 17, 18 & 19 Feb - more emails asking me to buy more stuff
19 Feb - new email from Beth saying "Our manufacturers just called to say their latest shipment of Total Package Serum - Two Bottles to our warehouse has been delayed” PLUS you are also suggesting I might want to buy more stuff!!
I have again asked them to CANCEL the whole thing.
Why is such a company allowed to operate!! Don't the same rules on Distance Selling apply to them?
January 24, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Barbara, Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration, confusion, and stress this caused—we completely understand why this situation would feel upsetting.
We do want to be transparent and let you know that, based on the information available to us here, we’re unable to locate your account. That said, if you’re willing to reach out to us directly, we would absolutely welcome the opportunity to review everything in detail and make things right. Helping customers resolve concerns is always our priority.
Regarding the emails: we are a direct-to-consumer company, and many of our emails are educational or promotional in nature. We understand how overwhelming that can feel, especially when there’s uncertainty around an order. Customers can unsubscribe from marketing emails at any time, and doing so never affects order updates or support.
As for the shipping confusion, we sincerely apologize. Delays—especially those involving manufacturing timelines or international transit—can sometimes result in conflicting system updates, and we understand how frustrating that is. That’s not the experience we aim to provide, and feedback like yours is taken seriously so we can continue improving communication and clarity.
If you’d like assistance, our Customer Happiness team is available 24/7 through the support page on our website, and our self-service portal at help.suncoastsciences.com can be used to review order details, request cancellations when eligible, or start a return. If something doesn’t look right, we’re always happy to step in and help personally.
We’re truly sorry this experience left you feeling distrustful. If you choose to contact us, we’d genuinely appreciate the chance to help resolve this and restore your confidence in us.
Sun Coast Science Total Package Serum
I placed an order for the total package serum. I was constantly asked during the order process to order more for a more discounted price. I declined. The website is persistent, many clicks to arrive at the "place order" page. Their sales pitch stated the product is in such high demand and encouraged buying more, because at a later date I might not be able to have order refilled. I received an email the same day I ordered stating my order was processing and would be shipped soon. In the following days I received emails letting me know they were out of stock and would let me know when order would be fulfilled. They were trying to up sale me on a back ordered product. Order arrived. Too soon to report on any results. Fast forward - I received my order and am truly disappointed in the serum. Skin feels dry after applying. Product leaves flaky crusty layer on skin, and yes I am following the instructions, applying to a freshly cleansed face. When will I learn! This company and many others prey on the aging woman.
January 23, 2025
Unprompted review
Suncoastsciences.com Earns an A+, ⭐️, 😊 Today!
Recently, I ordered a product from Sun Coast Services & received a lovely email from Beth, one of their sales reps thanking me for my business & apologizing for a delay in shipping & offering me a discount on my next purchase. I replied my thanking her for my discount & for not being a high pressure sales rep & to let her know the delay was not a prob & that I was looking forward to applying it to one of her product suggestions asap. Now, get this! I then received another email informing me that a sales reps would be contacting me asap to help me place an order to which I had to promptly reply w/ another email asking her & all other sales reps to please don’t contact me, but let me contact them or their grade earned of an A+, gold ⭐️, smiley 😊 face would turn into a big fat F on my Trustpilot review. So far, so good unlike Grounded Footwear!!
January 29, 2025
Unprompted review
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THIS PLACE IS A SCAM!
Took my money, did NOT send product. I emailed them, they said (in writing) that they had refunded my credit card back. Fast forward 9-days, they email and tell me they have shipped the product and that it was too late to cancel, this was NINE (9) DAYS AFTER they said they would refund me. I had already bought another product from a reputable company. #STAYAWAY
January 17, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Maxx, Thank you for taking the time to share what you experienced. We’re truly sorry for the confusion and frustration this situation caused, and we completely understand how upsetting that must have felt.
At this time, we don’t have enough information to locate your account or see how everything was ultimately resolved. That said, our goal is always to do the right thing for our customers, and we would genuinely appreciate the opportunity to review your order and help make things right.
We never want anyone to receive conflicting information or feel left in the dark. If you’re willing to reach out, our Customer Happiness team would be happy to carefully review the full history of your order, clarify what happened, and ensure the outcome is fair and appropriate.
Support is available 24/7 through the support page on our website, and you can also reach us or review order details anytime through our self-service portal at help.suncoastsciences.com. We truly value feedback like this and would welcome the chance to assist you.
Don't Trust Them
The "spiel" was way beyond the stated 5 minutes, which jaded me towards the product. Then when I checked them out on TrustPilot and Amazon, many negative customer service reviews! Some positive product reviews on Amazon, but I passed on purchasing from them.
January 11, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your thoughts—we truly appreciate you taking the time to do your research and share your perspective.
We understand how the length of the presentation could feel frustrating, especially when it goes beyond what was expected. Our videos are longer by design because Dr. Rosenberg believes education is important and wants to fully explain how the products work and what customers can realistically expect. That said, we know not everyone prefers that format, and we completely respect that.
For those who prefer not to watch the full video, we offer extensive written information directly on our website, along with detailed FAQs that explain how the products work and who they may be best suited for. Our support page also includes easy ways to reach our team if questions come up at any point.
We also understand how reviews can influence a decision. While we do hear from customers when something doesn’t go as planned, we’re proud to support many happy customers and to stand behind every purchase with real people and real support. Our Customer Happiness team is available 24/7 and always focused on listening, resolving concerns, and making things right.
We appreciate you considering us, and if you ever decide to explore our products in the future, we’d truly love the opportunity to earn your trust.
HORRIBLE CUSTOMER SERVICE
If I could give them a zero star I would. I tried to order
some products but the representative (English was not her primary language) kept screwing up the order. I then asked her to cancel the ENTIRE order and she reassured me that would take place, Unfortunately some of the product was sent. I tried for days to contact these people to no avail. Finally, I spoke to someone who told me I would have to pay for return postage.OK..Fine. Now I get an email stating more product is on it's way. These people are horrible. I've already called my credit card company and placed the entire matter in dispute..Hours wasted!
January 15, 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Frank, Thank you for sharing your experience. We’re truly sorry for the frustration and stress this situation caused—we completely understand how upsetting it is when things don’t go as expected, especially after you clearly asked for a cancellation.
We never want any customer to feel unheard or misled. Our team works hard to communicate clearly and accurately, and we’re sorry that your experience fell short of that. If any product was sent after a cancellation request, that’s something we would absolutely want to review and correct. Likewise, if additional shipments were triggered in error, our goal would always be to stop them immediately and make things right.
We also understand how exhausting it can be to spend time trying to resolve an issue. While customers are typically responsible for return shipping, we never want the process to feel unfair or overwhelming, and we’re always open to reviewing individual situations to ensure the outcome is reasonable and supportive -- especially if we made a mistake.
At this time, we don’t have enough information here to locate your account, but we genuinely want to help. Our Customer Happiness team is available 24/7 through the support page on our website, and returns, cancellations, and order details can also be managed through our self-service portal at help.suncoastsciences.com. If you choose to reach out, we’ll be more than happy to review everything carefully and work toward a resolution.
We truly regret that this experience cost you time and trust. Helping customers feel supported—and making things right when something goes wrong—is always our priority.
I made one order with this company and…
I made one order with this company and now every month they keep sending me the product. They have put an order date on the delivery slip so would be interested as to who ordered it because it wasn't me!! Also I cannot find a contact number or address to stop the orders but will keep looking. Don't order from this company because I believe it is a scam.
November 29, 2024
Unprompted review
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Amazing company and amazing products
November 7, 2024
Unprompted review
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