LOS REYES SUNGLASSES Reviews 

Seems like we are all having the same problem- ordered on Black Friday and still haven’t received the product. Get multiple different “excuses” as to why- WHEN they reply (clearly AI generated responses)
I actually bought a pair in May 2025 for my son and had issues then as well (delayed shipping, sent wrong order, then delayed again) and vowed to never order again but my son begged for Christmas. While this company is not a complete scam, it does seem to take way more orders than they have product which will lead to people not buying. I can tell you no matter how much begging I will NEVER order from again

If I could I would post a -⭐️…this company is the worse…I have been asking for them to cancel my order and return my money, because it hasn’t shipped, it should be easy…it’s been over a month and now they are saying not until February…I want my money back…this was a gift for my granddaughter….
Terrible terrible customer service

worst company ever! ordered two pairs Dec. 1st and made sure to select ones that said they were in stock as a christmas gift to my two daughters. week later received an email saying my order was being prepared. Christmas came and went with no delivery. got some sad story about they are a family business and that it was FedEx's fault for the delay in their inventory. still no glasses and now not getting any responses on when to expect my glasses.

I ordered sunglasses and a case for my son in early December planning for it to be a Christmas present, as they claim orders ship in 1-3 days. Here we are January 12th and still no sunglasses! I’ve been told by customer service 3 different times the orders are stuck in customs, but expected to be delivered to them any day. And once that happens, customer orders will be shipped. What a joke! I see I’m not the only one they’ve lied to. This company is a SCAM!!

Placed two orders just a few days apart and was given a 2 week window for delivery. That was in November 2025. After numerous emails and chats back and forth, receiving “pre-shipment” tracking numbers- it’s now 3 months later and still no products! I will let my attorney handle it from here.

Scam scam scam. Ordered 2 glasses end of nov. nothing. Customer service must have automated emails because less than 20 seconds after sending my second email I got a 4 paragraph response about why my order has t been fulfilled. I'm writing reviews on everything I can find. Shut them down!

Scam. Never received my order. Two months later. 0 stars

I placed an order on 12/11 and have yet to receive my items. I reached out to the company on 12/24 and just like other reviews they stated they didn’t realize how quickly they would sell out during Black Friday and that items were on back order. They also reiterated they are a family business and not a scam. They told me they were including a $10 coupon and a small gift as a thank you for my patience. The items were expected to ship in a few days, 17 days later and the items still haven’t shipped.

I was hoping for a good gift for my nephew for Christmas who has been expressing interest in these glasses. However, multiple emails sent to get an update to be told on Jan 7 there is a back order until February 11. I waited since dec 16 to get an update and I had to reach out to get this information. I would have appreciated the email informing me of the issue and probably would not have been disgruntled. But having to do the job of their customer service is beyond me: I requested a refund and would prefer to not do business with a company who can’t keep its commitments on delivery, shipping and communication.

Total scam DO NOT BUY FROM THEM they claim to be family oriented 😂 (absolutely FALSE) my order was placed 12/2/2025

Here is their response to my online inquiry......

We want to reassure you that we are absolutely not a scam. We’re a family-run brand, and many of our customers are moms ordering for their families, so your trust means everything to us.

During Black Friday, we sold out much faster than expected. When we learned our backup shipment was delayed, some orders were placed on backorder so we could still honor the Buy 1 Get 1 offer for customers who didn’t mind waiting. Unfortunately, this caused some confusion on social media — a lesson learned and something we won’t be doing again.

If you have a tracking number, that means your shipping label was already purchased, which we typically do right away. Your package is currently missing an item that is waiting on a FedEx shipment that has been delayed in customs. FedEx has advised us it should arrive within the next few business days, and your order will ship immediately once it does.

As a thank-you for your patience, we’ve added a small gift to your order, along with a $10 coupon you can use on a future purchase. We have some exciting new drops coming soon, including snow goggles and youth blue-light sunglasses, if you decide to give us another chance.

No further action is needed on your end. We will send you email updates as soon as your order leaves our warehouse.

Thank you again for your patience and understanding.

Ordered 2 pair in November and never received them!! They are SCAM!!! Everyone needs to report them to Federal Trade Commission and maybe if enough people do they will be investigated.

Placed an order 11/3/2025 it’s now 1/6/2026 and i still have not received my order!!!

Order two pairs plus the bag for a Christmas present for our son. Jan 5th and still no glasses, no shipping, and no response from customer service. I ordered via Shop thinking it would give me more protection, wrong. Now their shipping / refund policy is stating there will be NO refunds and if you try to go to your bank for a chargeback they will dispute it and show proof they said these were preorders and would not be shipped until mid February. Their site absolutely never said that when I ordered. Why in the world would I order something for Christmas that won’t arrive until February?!?

Shop elsewhere! If a zero rating was an option that’s what I would give Los Reyes! I ordered over a month ago and still no shipping information and they do not respond to emails. The product that they offer can be purchased with other more reputable companies.

Placed my order on December 9 to receive by Christmas. Its Jan 2 and still not even shipped.

I would give Zero stars if possible. Ordered before Black Friday and it’s January 2nd and still haven’t received the items. When I asked for a refund, they refused saying that the issue is FedEx and the items are on back order. I’ve never had a business refuse a refund due to their failure to perform.

I would really like to leave a good review here but I can’t because I haven’t received them. I ordered 2 pairs way before Christmas and since it’s after New Years I’m feeling pretty scammed. This, despite receiving an email back from their customer support team saying they are a family run business and are waiting for something from aomewhere to complete my order. Shame on you Los Reyes. These sports sunglasses are for kids. Buyer beware here.

This company is complete garbage. They claim to be a family run business yet lack the common sense to stop accepting orders when they are weeks upon weeks on back order. They have canned responses, IF they respond at all. I tried to get 2 pair of sunglasses for my 10yo son for Christmas and a month later they had not even shipped. Save yourself the trouble and DO NOT ORDER from them!

Complete scam. Paid for 2 pairs in early November. Still haven't arrived. Noone will email me back. Read other reviews. I should have done so a month and a half ago

The order was fine but never received product! They said shipment would be in, but then stopped communication. I had to request reimbursement through PayPal.