LOS REYES SUNGLASSES Reviews 

Never received my order. Total scam

Ordered early December still no glasses and no refund even though I have asked multiple times!

Horrible company. I still have not received my order from the first week of December. I got a reply back claiming items were back ordered and stuck in customs. Said my order would be priority shipping end of December or first week of December. We are now into February and I still don’t have my order. Scam.

Ordered 2 pairs of sunglasses and cases paid for exspress shipping, here we are in Feb. 2026 and I have no product also no response. Emailed several times. Pretty crappy company

After being very late with my order I finally received my order but it was wrong. Not the glasses I ordered. I emailed and got one reply and then nothing. The product is actually really good but the customer service and the shipping departments are non existent. I’d like to order more but won’t because the service is so bad.

these guys are the best, bought them for my son. They shipped fast, and the quality was great. my boy LOVED them. Don't listen to the negative reviews.

I wanted to follow up on my last review, order finally came in and it’s perfect 10/10 already ordered more. That being said beware of the shipping, it takes very long to arrive and customer service may take weeks to respond.

PS: Packaging is great, could definitely add less plastic waste

I ordered 2 pairs of sunglasses on November 30 and still have not received them! It's February! THIS COMPANY IS A SCAM!!! DO NOT ORDER FROM THEM! I have received countless emails stating there was a shipping delay, promising delivery within 5 business days on multiple occassions and refusing to refund me for my purchase.

I ordered sunglasses from Los Reyes well before Christmas and was told they would arrive two weeks before Christmas. After several follow-up emails and no clear updates, the sunglasses didn’t arrive until the end of January. To make matters worse, I only received a response to my emails after the package was delivered, simply stating that they had been delivered. Very disappointing experience overall. I would not recommend

SCAM. Took my money and never delivered product. Contacted on 4 different occasions. Received same form letter/ email response. Don't do it.

Ordered a 2 pairs in December. I was told one was on back order and I’d receive both 1st week of January. I email daily about a refund and can’t get anyone to respond through support.

Ordered 2 pair of youth sunglasses December 14 with 1-3 day shipping. Email sent December 24 requesting status since I had no tracking info. Received long email about a shipment to them was delayed that was causing shipping delays of product but they expected to ship soon. Sent a follow up email January 10 with a response on January 15 that they were expecting my order to ship in 5 business day. No response since & no tracking. I disputed charge with credit card company & received my money back. SCAM!!!

Update - someone emailed me basically saying they wanted to resolve this. Offered a refund since I did not get my product. Also, made mention of my review so I really think that is the only reason they reached out, they actually do not care. Two months has gone by, no refund. No additional follow ups from them and I have emailed back several times. No one should ever buy from this company.

I ordered from this website at the beginning of December with Christmas presents in mind. Boy, was I wrong with that thinking. It took almost 2 months to receive anything and what I ended up receiving was still wrong. I emailed 4 different times requesting a refund and status update. They would never refund me and gave very vague details on my shipment. I would never order from them again!

Would give zero stars if possible. The absolute worst customer service. Like everyone else, I got jerked around when my order didn’t arrive. When I threatened to go to my cc company I got this: “As communicated across our website—within our policies, at checkout, on the announcement bar, and on each product page—all orders placed after December 9 were accepted as backorders, with an estimated ship date of February 11.“
Yeah, I would never have ordered for Christmas if this was clear anywhere. Interestingly enough I got an email saying a label was created. I’m sure it will be blamed on usps going forward.
They delete comments like crazy on their social media. I hope everyone who sees this goes to their cc company and disputes this fraudulent company.

Ordered youth sunglasses in early December 2025. Email that item shipped. No further emails. Never delivered. MULTIPLE emails to support with multiple excuses re: delay. Mid January, requested refund. Again emails from support stating they would look into my refund request. Still waiting for response! DO NOT PURCHASE!!!!

I am experiencing the same as everyone else. Placed an order on early December and all I am getting is a run around. I requested a refund and got a bs answer about a special service that handles this. Yes a bs service .blasting them on social media and every and advertisement I see.

I order Black Friday and still have not received the 2 pair of glasses I bought. Now they are ghosting emails! Looks like there are many people with the same complaints!! This company will be reported and handled by my attorney!!

I purchased 4 pair on December the 8th. I paid and was issued a tracking number the following day. Not sure what has happened but I haven't received not even one pair yet.
I reached out on the 22nd and was told that due to black Friday shopping there was a lot of product out of stock. They told me that they would not send part of my order or pull from someone else's order because it would cause more delays for others. They then told me they were expecting the deliveries to be in the next day the 23rd.
Well I waited patiently for 2 more weeks and still received nothing so I reached back out again on the 6th of January and was told that due to tariffs the shipments was taking longer to clear customs. I said ok then just refund my money then and I would buy different glasses for my kids. They of course did not respond to that email or the 2 others I sent asking for my money back.
Yesterday I contacted them once again and told them I would be contacting the FTC and BBB about this nonsense. They literally have stolen my money and refuse to give it back. Not sure what you call that but I call it theft. So now I am escalating this to the Federal Trade Commission and the Better Business Bureau. I would urge each and everyone that has experienced this with them to do the same.

I purchased 5 pair of sunglasses for Christmas gifts and never received them. After many emails back and forth, I filed a complaint to the BBB. I’ve asked for a refund and haven’t heard a word. SCAM!
Please do not send them money, they dont deliver!!!

At first I was happy about the quality of the glasses. However I needed to make a simple Exchange for my son who wanted a different color. Usually this shouldn't be an issue but they reached out and told me that they would send a return label and that they would make the return or exchange if it was done before a month from delivery. Long story short, they never contacted me again with that return label even though I contacted them numerous times.. disappointed in their customer service and feel that they are in it for the money and not helping their customers. Don't recommend, go with other companies who make their customers their top priority.