Sun Life Philippines Reviews 

260
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the financial advisors for their clear explanations, helpfulness, and knowledgeable guidance throughout the process, making complex information easy to understand. Many people also highlight the exceptional service and smooth user experience, appreciating the reliable support and efficient transactions that contribute to a sense of security and peace of mind. Reviewers are highly satisfied with the products, finding them comprehensive and well-suited to their needs. However, some customers also noted challenges with the user experience, specifically mentioning difficulties with website login and account access. A few other people also felt that customer service could be more responsive and efficient, citing issues with follow-ups and inconsistent communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their financial advisors and agents for... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the clear explanations and... See more

Customer service

Customers consistently note positive experiences with customer service, praising financial advisors for being... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app user-friendly and easy... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their insurance plans and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m very satisfied with my Sun Fit and Well plus 15 plan. My financial advisor explained the benefits clearly and helped me choose a plan that fits my needs. I like that it provides comprehensive crit... See more

Rated 5 out of 5 stars

It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even... See more

Rated 5 out of 5 stars

I have been a Sun Life policy owner since 2009 and I started with a small insurance coverage. Honestly, I was not convinced that I should be insured because I was still young and healthy then. But bec... See more

Rated 5 out of 5 stars

Thank you, Sun Life! It’s truly been a meaningful journey having you as my #PartnerForLife. I appreciate the guidance and support you’ve provided in helping me plan for a more secure and brighter futu... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
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1-star

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4.5

All reviews

(260)

260 reviews in the last 12 months

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Rated 1 out of 5 stars

mali mali ang name ko sa email although…

mali mali ang name ko sa email although fullypaid ko na ung insurance tpos ang arte pa sa correction ng name need pa ng nso

December 23, 2025
Unprompted review
Sun Life Philippines logo

Reply from Sun Life Philippines

We sincerely apologize for the errors in your name and the frustration this has caused, especially after you've fully paid your policy.

As a regulated insurance company, we are required by law to verify all identity changes using official documents like a PSA (formerly NSO) certificate. This ensures that benefits are paid out correctly to you in the future.

We want to fix this for you. Would you mind to provide your full name, policy number, and contact details through the follow-up email sent via Trustpilot's system? We will reach the right team to assist you. Thank you for your patience.

Rated 4 out of 5 stars

Actually this is my First time in sun…

Actually this is my First time in sun life..but i realize after i heard about sunlife,i make a desistion for my self and for my future..im not longer to be a good health we dont know this but i hope sunlife can take care my future life someday when i cant afford anything like hospitalisation.

December 21, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

Thank you for choosing Sun Life to be your partner in securing your future. We are honored that you made the decision to prioritize your health and long-term security with us.

If you have any questions about your coverage or need assistance, you can always reach out to us or manage your policy through My Sun Life PH App. (more information available at: https://www.sunlife.com.ph/en/insurance/tools-and-services/the-sun-life-ph-mobile-app/help/)

We look forward to helping you build a brighter future and wish you a Merry Christmas!

Rated 5 out of 5 stars

I rate 5star ⭐⭐⭐ ⭐⭐ I started to get…

I rate 5star ⭐⭐⭐ ⭐⭐ I started to get insurance with investment I'm 29 YEARS OLD I have a family I was working for us because I want to protect my family for debt even for me I have health insurance that why I get a peace of mind

December 19, 2025
Rated 5 out of 5 stars

Get insured to aid future unforeseen life events.

Well, I chose to trust Sun Life as the number one Life Insurance company in the Philippines. I am very excited now that I have had my life insurance approved. I am becoming more confident, and my enthusiasm is increasing. Knowing that I am protected whatever may happen in the future.
Through Sun Life, life is brighter under the sun.

December 20, 2025
Rated 4 out of 5 stars

Easy to apply

December 19, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

Thank you for the 4-star rating! We are thrilled to hear that you found our application process easy and straightforward.

We are always looking for ways to improve to reach that 5-star level. If there is anything specific we can do to make your experience even better, please feel free to share your thoughts with us.

Rated 3 out of 5 stars

Accommodating and friendly financial…

Accommodating and friendly financial adviser

December 14, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

Thank you for your kind words! We're thrilled you are satisfied with Sun Life's advisor.

Could you please share more details about what we could improve in our service to achieve 5-star satisfaction for our clients? Your insights help us serve better.

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