I just wanted to take a minute to bring to sunnamusk attention that I had the best customer service experience with a lovely gentleman called Boris, he was friendly with a great smile and really made... See more
Location
Switch locationHigh Road, Hornsey, N22 6YQ London, GB
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Helpful staff helping with patients and giving as much information as should.
Company replied
Yes good thank you purchase overall I’m satisfied. I would like to mention further which I’m not satisfied with I ordered the sunnamusk oils One of the oils Evanto was not full may have been al... See more
Company replied
Amazing service from the Lady at the Wood Green branch, you could tell she knew her stuff and she was super helpful and respectful!
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
High Road, Hornsey, N22 6YQ, London, United Kingdom
4.6
Excellent
79 reviews
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Love it fresh will be back 👌🏽
September 8, 2024
Wood Green branch the best!
Amazing service from the Lady at the Wood Green branch, you could tell she knew her stuff and she was super helpful and respectful!
August 31, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sunnamusk London - Wood Green Shopping Centre
Hey Ines,
Thank you for your kind feedback.
Much appreicated,
Sunnamusk
I love my perfume.
August 11, 2024
Reply from Sunnamusk London - Wood Green Shopping Centre
Hi Mayank,
Thank you for the positive response we appreciate it!
Kind Regards,
Sunnamusk
Amazing service and long lasting…
Amazing service and long lasting parfumes. I am more than satisfied!!!
May 10, 2024
Unprompted review
It was a simple quick and easy…
It was a simple quick and easy delivery. Definitely ordered twice in one week.
March 30, 2024
Perfect 👌 very nice
March 28, 2024
There was no fragrance just plain oil,I…
There was no fragrance just plain oil,I had to mix my other perfume to get a little fragrance,wasn’t worth it..don’t get me wrong I love the other ones I got as gift but decided to buy another oil but it was just there,am not impressed.
November 18, 2023
Reply from Sunnamusk London - Wood Green Shopping Centre
Dear Alo,
We want to extend our sincere apologies for the disappointment you experienced with the fragrance purchased at our Wood Green branch. I'm truly sorry to hear that it did not meet your expectations and required additional mixing with your perfume.
Your feedback is crucial to us, and we appreciate you bringing this to our attention. We are actively looking into the matter to understand why the product did not deliver the expected fragrance quality.
Thank you for your understanding, and we look forward to the opportunity to restore your confidence in our products.
Best regards,
Customer Service
Sunnamusk London
These fragrances are delightfully delicious
I recently found them whilst doing shopping in Wood Green and it is such an amazing place to visit if you want to level up your scent. The service is always great and I would highly suggest you visit. The oils are such a deep smell and really blend in well with your skin. 10/10
November 3, 2023
Sales associate was very helpful
October 28, 2023
Best and Good scent
October 11, 2023
Lovely staff in woodgreen
Lovely staff in woodgreen. Very helpful and patient with me as I couldn’t pick one they all smelt amazing lol
October 2, 2023
Reply from Sunnamusk London - Wood Green Shopping Centre
Hi Galib, thank you for providing us with this feedback. Could you follow up via email to provide more information (online@sunnamusk.com)? What do you mean by "not authentic"? All our products are authentic and manufactured with the highest quality ingredients. The same products sold in-store are sold online.
We hope to hear from you soon to investigate this further. Thank you!
Beautiful scents
One of the ladies used the technique of handing the smell out on the strips.
This was what for me to purchase.
The professionalism of the other lady in serving, was top quality.
To the way she explained and the way she packed the items - all great!
October 1, 2023
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