Sunshine Loans Reviews 696

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 662 reviews, reviewers had a great experience with this company. Many customers found the process of obtaining loans to be very straightforward, fast, and easy to apply for, with funds often deposited within minutes. The user experience is frequently described as smooth and efficient, with people appreciating the quick turnaround times for loans and the ability to manage their finances effectively. Reviewers also highlight the helpfulness and politeness of customer service representatives, especially when they are able to connect with a live person. However, some customers also noted issues with payment clarity, such as unexpected changes in repayment amounts or difficulty in understanding when loans were due. A few other people also felt that response times from customer service could be slow, with some experiencing lengthy hold periods or difficulty reaching a live representative, often encountering automated systems. There were also mentions of problems with updating personal information or receiving incorrect paperwork, leading to frustration.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting super fast deposits and immediate... See more

Service

People report positive experiences with service, often highlighting the ease and speed of obtaining loans.... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease and speed of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration over... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick turn around to borrow loans, usually immediately after paying off the previous loan! No advance notice as to when your loan is due. Short hold periods when attempting to call customer service w... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Sunshine Loans for approximately 10 months now. Loan amounts varied between $100-$300 monthly. Repayment of Principal + Interest each month when I received my Social... See more

Company replied

Rated 4 out of 5 stars

Getting the loan was very straight forward and very fast. The problem is the website is not so on the ball. I tried to update my address so it would match my bank information and it would except the c... See more

Company replied

Rated 4 out of 5 stars

When I was forwarded to another email, I was sent to and someone who knew nothing of what I wanted. This happen often.

Company replied


Company details

  1. #151 of 176 best companies in Alternative Financial Service
  2. #217 of 247 best companies in Non-Bank Financial Service

Contact info

4.1

Great

TrustScore 4 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

friendly

friendly, professional and always there when needed

May 25, 2026
Sunshine Loans logo

Reply from Sunshine Loans

We appreciate your time and feedback.

Rated 2 out of 5 stars
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 5 out of 5 stars

I didn’t have any problems

I didn’t have any problems, but I have been trying to get in touch with you and can’t. Never answer phone calls and can’t email you. I need to speak to someone about changing my payment date. Please help me.
Patti Palmer

May 18, 2026
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Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further.

Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 1 out of 5 stars

I have been trying to call to speak…

I have been trying to call to speak with sn agent. All it says please continue to hold an agent will be with you. I have called back to back and still not able to speak with an agent

May 29, 2026
Unprompted review
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Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 1 out of 5 stars

Said I was approved and funds would be…

Said I was approved and funds would be deposited but noticed the bank information was incorrect so I never received the funds. Tried calling only got an automated recording stating a link would be sent to update. That didn’t work kept giving me the run around. So two weeks later a payment was taking out of my actual account. So if I never received the funds why are they taking money from me. Tried emailing but never received a response. I would never use Sunshine Loans again. This is a scam.

May 29, 2026
Unprompted review
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Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 5 out of 5 stars

It’s going good but you have not yet…

It’s going good but you have not yet removed what I paid back. I sent you the bank statement and still it saying I owe. Please remove.

January 17, 2026
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Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 5 out of 5 stars

They are awesome!!!

When I thought I couldn’t get any help, they stepped up.

May 24, 2026
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Reply from Sunshine Loans

Thank you for your feedback. We’re glad we could help.

Rated 5 out of 5 stars

Excellent loan provider

Easy approved payday loans great customer service. Good loans offers.I will highly recommend people and social media

May 27, 2026
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Reply from Sunshine Loans

We appreciate your support. Thank you!

Rated 1 out of 5 stars

Timing

I’m unsure how to pay or anything

May 26, 2026
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 1 out of 5 stars

Helped Just to hinder afterwards

Sunshine loans makes it easy to get money but took my repayment twice when I paid of the loan. I was not able to reach anyone on the phone or via email. I was not able to leave a message either. This is highway robbery. Do not use this company. Sad. I have sent two emails one has the picture of the duplicate withdrawals. You have yet to respond.

May 20, 2026
Unprompted review
Sunshine Loans logo

Reply from Sunshine Loans

We appreciate you taking the time to share your feedback, and we understand your concern. We sincerely apologize for any inconvenience you experienced.

At Sunshine Loans, providing clear communication and excellent customer service are our top priorities. We’d appreciate the opportunity to review your concern further.

Please contact us at info@sunshineloans.com so we can assist you directly.

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