Sunshine Loans Reviews 701

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 662 reviews, reviewers had a great experience with this company. Many customers found the process of obtaining loans to be very straightforward, fast, and easy to apply for, with funds often deposited within minutes. The user experience is frequently described as smooth and efficient, with people appreciating the quick turnaround times for loans and the ability to manage their finances effectively. Reviewers also highlight the helpfulness and politeness of customer service representatives, especially when they are able to connect with a live person. However, some customers also noted issues with payment clarity, such as unexpected changes in repayment amounts or difficulty in understanding when loans were due. A few other people also felt that response times from customer service could be slow, with some experiencing lengthy hold periods or difficulty reaching a live representative, often encountering automated systems. There were also mentions of problems with updating personal information or receiving incorrect paperwork, leading to frustration.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting super fast deposits and immediate... See more

Service

People report positive experiences with service, often highlighting the ease and speed of obtaining loans.... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease and speed of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration over... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick turn around to borrow loans, usually immediately after paying off the previous loan! No advance notice as to when your loan is due. Short hold periods when attempting to call customer service w... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Sunshine Loans for approximately 10 months now. Loan amounts varied between $100-$300 monthly. Repayment of Principal + Interest each month when I received my Social... See more

Company replied

Rated 4 out of 5 stars

Getting the loan was very straight forward and very fast. The problem is the website is not so on the ball. I tried to update my address so it would match my bank information and it would except the c... See more

Company replied

Rated 4 out of 5 stars

When I was forwarded to another email, I was sent to and someone who knew nothing of what I wanted. This happen often.

Company replied


Company details

  1. #151 of 176 best companies in Alternative Financial Service
  2. #217 of 247 best companies in Non-Bank Financial Service

Contact info

4.1

Great

TrustScore 4 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(701)

696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are awesome!!!

When I thought I couldn’t get any help, they stepped up.

May 24, 2026
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for your feedback. We’re glad we could help.

Rated 5 out of 5 stars

Excellent loan provider

Easy approved payday loans great customer service. Good loans offers.I will highly recommend people and social media

May 27, 2026
Sunshine Loans logo

Reply from Sunshine Loans

We appreciate your support. Thank you!

Rated 1 out of 5 stars

Timing

I’m unsure how to pay or anything

May 26, 2026
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 1 out of 5 stars

Helped Just to hinder afterwards

Sunshine loans makes it easy to get money but took my repayment twice when I paid of the loan. I was not able to reach anyone on the phone or via email. I was not able to leave a message either. This is highway robbery. Do not use this company. Sad. I have sent two emails one has the picture of the duplicate withdrawals. You have yet to respond.

May 20, 2026
Unprompted review
Sunshine Loans logo

Reply from Sunshine Loans

We appreciate you taking the time to share your feedback, and we understand your concern. We sincerely apologize for any inconvenience you experienced.

At Sunshine Loans, providing clear communication and excellent customer service are our top priorities. We’d appreciate the opportunity to review your concern further.

Please contact us at info@sunshineloans.com so we can assist you directly.

Rated 1 out of 5 stars

I cant get plaid to conect to my bank

I cant get plaid to conect to my bank. Ive only been able to use chirp with my bank

May 25, 2026
Unprompted review
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 3 out of 5 stars

what the heck happened

contract said my repayment would be 25 dollars every other week; accepted it; looked up my dashboard after final approvals, and it said now it was 65 dollars minimum, and the same day payoff amount (same day as having received the funds) was now doubled plus 10 dollars. The total if paid in set up payments now became triple. I'm planning to pay it off next pay date, I just hope they allow me to make it easy to do so. Updates to my rating to follow---will give 5 stars if process made easy.

May 25, 2026
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Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

Rated 5 out of 5 stars

great

great it was easy and fast

May 24, 2026
Sunshine Loans logo

Reply from Sunshine Loans

We’re happy to hear your feedback.

Rated 5 out of 5 stars

Easy peasy to apply.

Quick and easy to apply. No waiting time approved right away. I have received a loan from this company before and it was easy to do. No wait time.

May 22, 2026
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Reply from Sunshine Loans

Thank you for sharing your experience.

Rated 5 out of 5 stars

Great

Great service

May 12, 2026
Sunshine Loans logo

Reply from Sunshine Loans

We appreciate your feedback.

Rated 1 out of 5 stars

Terrible customer service

Funds are quick. They customer service is the worse ever. No one picks up calls and no one answers my emails and I’m frustrated with them. Sent so many emails and nothing. Terrible company when it comes to email replies.

May 20, 2026
Unprompted review
Sunshine Loans logo

Reply from Sunshine Loans

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

At Sunshine Loans, providing clear communication and excellent customer service are our top priorities.

We’d appreciate the opportunity to review your concern further. Please reach out to us at info@sunshineloans.com so we can assist you directly.

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