Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
Company replied
Company details
- #5 of 27 best companies in Cell Phone Accessory Store
- #25 of 59 best companies in Computer Accessories Store
- #39 of 114 best companies in Electronics Store
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have under warranty and customers…
I have under warranty and customers service is excellent! Very happy
May 28, 2026
Reply from SUPCASE
Hi,
Love hearing this😊 Sounds like everything went smoothly and you felt supported throughout — that’s exactly what we hope for with every customer. Thanks again!
Sent replacement for broken holster…
Sent replacement for broken holster along with new case quickly.
May 28, 2026
Reply from SUPCASE
Hi,
Thanks for sticking with us on this 🙏 Glad we could get the replacement holster and a new case out quickly for you.
Reply from SUPCASE
Thanks so much! 😊 We really appreciate the feedback and are glad we could make the experience smooth and easy for you!
Order received lightning fast
Order received lightning fast. Case is very sturdy and strong. Love the Azure color option. I would highly recommend this case to anyone with a Z fold 7 or better cell phone.
May 27, 2026
Unprompted review
Reply from SUPCASE
Hi,
So happy to hear the case arrived fast and lived up to expectations 💪 The Azure color really does look amazing on the Z Fold series :) Thanks again for the recommendation and support!
Reply from SUPCASE
Thanks so much, Myat! 😊 Really appreciate the kind words about our customer service, product, and quality. Glad we could deliver a great experience for you!
Reply from SUPCASE
Really appreciate the kind words, Philip 🙌 Happy you’re loving the product, and thanks for recognizing the warranty support too. We’ve got our customers covered!
Great customer service
I love the case and it keeps my phone secure. However, during the warranty. I dropped my phone and it broke off one of the tabs. The company quickly responded to my issue and sent me a replacement. Very happy with her customer service so I will always buy from them.
May 25, 2026
Reply from SUPCASE
Hi Jim,
Thank you so much for sharing your experience with us!
We’re sorry to hear the tab broke after the drop, but we’re really glad our team was able to help get a replacement out to you quickly. It means a lot to hear that you feel supported by our customer service.
We truly appreciate your trust and loyalty — comments like yours genuinely make our day 😊
Great case and great customer service!
May 14, 2026
Reply from SUPCASE
Hi James,
Thank you so much for the support! We’re thrilled to hear you’re happy with both the case and our customer service 😊
Really appreciate you taking the time to share your experience with us!
This case saved my phone's life!!!
This case saved my phone's life!!!
Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattered, but the phone didn't have a scratch on it. I immediately ordered another case, then contacted Supcase and they quickly sent me a replacement, no questions asked. Excellent customer service, Excellent case. I am loyal!
May 27, 2026
Reply from SUPCASE
Hi Scott,
Wow — that’s an intense real-world test 😮 We’re incredibly happy to hear your Z Fold7 made it through without a scratch, even after being run over by a zero turn mower!
Thank you so much for sharing your experience and for your kind words about our customer service. Knowing the case did its job when it mattered most truly means a lot to us.
We really appreciate your loyalty and support!
I’ve purchased 2 of the iPhone 16 cases…
I’ve purchased 2 of the iPhone 16 cases in the last 2 years. The first one failed at the clasp that snaps the phone onto the belt clip. I purchased a second case and it failed at the same clip. I contacted the company and they were good enough to send me a replacement belt clip free of charge so I holding my breath on this one. I really like the design but this weak spot needs to be addressed.
April 28, 2026
Reply from SUPCASE
Hi Jeffrey,
Thank you for taking the time to share your experience with us.
We’re really sorry to hear the belt clip failed twice in the same area. We completely understand how frustrating that can be, especially when it’s a design you otherwise enjoy using. Your feedback about the weak spot is truly valuable, and we’ll be sure to share it with our product team for improvement.
At the same time, we’re glad our support team could help get a replacement clip out to you quickly. We sincerely appreciate your continued support and patience.
Outstanding and durable cases
Outstanding and durable cases. Versatile usage from using a kickstand to position your phone in a upright setting to protecting the phone case from scratches and damages.
May 27, 2026
Reply from SUPCASE
Hi Ed,
Thank you so much for the awesome feedback! We’re really happy to hear you’re enjoying both the protection and the versatility of the case 😊
It means a lot to know the kickstand and overall durability are working well for you. Thanks again for your support!
Customer service is excellent
Customer service is excellent, they were quick to resolve the issue I had with my phone case. I have used Supcase for all my Galaxy devices and will continue to do so in the future. Best case for protection and excellent customer service.
May 19, 2026
Reply from SUPCASE
Hi Sam,
Thank you for sharing your experience with us 🔧
We’re really glad to hear our team was able to quickly resolve the issue for you. It also means a lot to us that you’ve been using Supcase across your Galaxy devices and continue to trust us going forward.
We truly appreciate your support and kind words about both our protection and customer service. 💙
Best regards,
Supcase Customer Support
Vanessa was very understanding
Vanessa was very understanding. She saw that the USPS had no clue where the package was delivered and were the ones to ask that you start an investigation.
I was going to send you all a thank you note upon arrival on the replacement, but as luck would have it I just received it today, about 12:00 noon.
THANK YOU ALL
May 26, 2026
Reply from SUPCASE
Hi John,
Thank you so much for the kind review — and for taking the time to follow up after your replacement arrived.
We know situations involving lost or delayed packages can be really frustrating, so we’re glad Vanessa was able to help and get things sorted out for you. Hearing that the replacement finally made it safely to you is great news.
We’ll be sure to pass your kind words along to Vanessa and the rest of the team 🙌Thanks again for your patience and support!
Best regards,
Supcase Customer Support
Great Customer Service!
I contacted customer service as a result of a broken ear on my Z-Flip Samsung phone case stand. Supcase responded right away and sent a replacement quickly and with no hassles. GREAT SERVICE! Unusual in this market.
May 26, 2026
Reply from SUPCASE
Hey SMR 👋
Really glad to hear our team got you sorted quickly and without any hassle—that’s exactly how it should be.
Sorry about the broken stand on your case, but happy we could get a replacement out to you fast. Thanks a lot for taking the time to share this!
The kickstand portion for the case is…
The kickstand portion for the case is to weak. Breaks off and it is of no use anymore.
May 25, 2026
Reply from SUPCASE
Hello John,
Thanks for taking the time to share your feedback. We’re sorry to hear the kickstand didn’t hold up the way it should — we know how frustrating that is, especially when it’s a feature you rely on daily.
If you’re open to it, please reach out to us at support@supcase.com with your order details, or give us a call at +1 888-981-8159 (Mon–Fri, 9am–4pm ET). We’ll take a closer look and get this sorted as quickly as possible.
We appreciate the honest feedback — it helps us continue improving both our products and customer experience.
Best regards,
Supcase Customer Support
Smooth experience with the customer…
Smooth experience with the customer service team. Got my replacement within 2 days. Super happy with them.
May 26, 2026
Reply from SUPCASE
Hi Duffon,
We’re so glad to hear your replacement arrived quickly and that you’re happy with our service 🎉
Thank you for choosing SUPCASE — we’re always here for you!
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Derek,
Thanks a lot for the review!
Happy to hear you’ve had a good experience with both the product and our support team 😊
Best regards,
Supcase Customer Support
I love the UB Grip for my iPhone pro…
I love the UB Grip for my iPhone pro max 17, but am disappointed with the lack of a belt clip. I don’t carry phones in my pockets because of carrying tools all the time, and finding something to fit this, especially magnetic, is very difficult.
May 25, 2026
Reply from SUPCASE
Hi Randy,
Really appreciate the honest feedback — and glad to hear you’re loving the UB Grip overall 👍
We completely understand your point about the belt clip, especially with the kind of work setup you described. If you’re carrying tools throughout the day, pocket carry definitely isn’t always practical. Feedback like this is genuinely helpful for us because it gives real-world insight into how people use our cases day to day.
We’ll make sure your comments get shared with the product team 🙌 Thanks again for taking the time to leave such thoughtful feedback.
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Cristian,
Really appreciate your support — thank you for leaving a review :)
Happy to hear the product is working well for you!
Best regards,
Supcase Customer Support
Afordable protecton
Over the years I have found supcase to be more comfortable and as protective as the top of the line Otterbox. Bonus is that it's cheaper too.
March 6, 2026
Reply from SUPCASE
Hi Kenneth,
Thanks a lot for the long-term support — really means a lot.
Great to hear the comfort and protection have both held up well for you, and that the value compares well too🙂
Best regards,
Supcase Customer Support
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