I had issues with closing my account until Support Manager Valeri picked up my case. Valeri personally closed my account under self-exclusion and was very quick in responding to my messages. Altho... See more
Company replied
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Review summary
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great bonuses and selection of games, once u get ur verification sorted, done easily over chat, withdrawal only takes a day after tat, will def play here again
Company replied
Scam scam scam!! Please anyone who is considering opening a betting account with this company please do not!!! They will not pay you! I have been alerted from my bank it’s a fraudulent company... See more
Where do i start on this site its absolutely shocking and im surprised its still operating, if I could give zero stars I would and when you want to close your account down they need proof of id, for... See more
Company replied
2.5
Poor
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service high quality game big…
Excellent service high quality game big bonuses regular promotions too and quick and easy payouts I have personally won big and received amazing rewards from VIP manager Irene definitely recommend to everyone
May 18, 2026
Unprompted review
Reply from Super Spin
Thank you so much for the fantastic feedback! 🌟 We’re thrilled to hear you’re enjoying the games, bonuses, promotions, and smooth payouts.
A special thank you for mentioning Irene - we’ll be sure to pass along your kind words to her 😊
Congratulations on your big wins, and thank you for recommending us! Wishing you many more exciting moments ahead! 🍀🎰
Firstly i asked for a deposit limit and…
Firstly i asked for a deposit limit and was told they werent able too just now as they were working on providing deposit limits.Gave them a chance and verified (heaps of documents to the point of ridiculous).Thought oky see how it goes when i withdraw but never won anything but its a casino you lose more times than win,so could of been a bad run.Asked for my account to be closed told them i had a gambling problem took them 3 days but at last account permantly closed.
May 15, 2026
Unprompted review
Reply from Super Spin
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to confirm that your account has been successfully and permanently closed, and it will remain closed in accordance with your request.
Please note that automated messages such as “welcome back anytime” may still be generated by the system and do not override the permanent closure status of your account. We apologise for any confusion this may have caused.
We appreciate you bringing your concerns to our attention and wish you all the best going forward.
These guys are completely insane
These guys are completely insane. They first scam me of my momey. Then they won’t close my account, because they insist on receiving all my personal details. After i made a few reviews on these case, they start to threaten me with calling the authorities. This is the up-side down world. They took my money, and this happens. Also, my account got closed after all. Meaning they don’t need any verification. Make you wonder why they need those details (passport etc.). I think i have a clue what they do with it. Just stay away here please
May 13, 2026
Unprompted review
Reply from Super Spin
Thank you for your feedback!
We’re happy to hear you’re enjoying your experience so far.
Wishing you lots of fun and big wins ahead! 🍀🎰
I am Stephanie Etche I appreciate the…
I am Stephanie Etche I appreciate the quick response of the staff, , and the games I play.
May 9, 2026
Unprompted review
Reply from Super Spin
Thank you so much, Stephanie, for your kind words!
We’re delighted to hear that you’re enjoying the games and the quick support from our team.
Your feedback truly means a lot to us. Wishing you lots of fun and great wins ahead! 🍀🎰
I opened account why super spin while I…
I opened account why super spin while I was self excluded from gambling.
I texted and send email to refund my deposit while I was self excluded. Super spin send me a lot of email and push me to deposit all the time. My mental health because of this website is really bad.. I want my deposit back as I should even be able to have account.. nobody respond my emails I will report this casino to Ibas and adr. I will change the rate if I will get any answer from Thai casino
May 8, 2026
Unprompted review
Reply from Super Spin
Hi, thank you for sharing your feedback.
We are sorry to hear about your experience and understand your concerns. Please note that our team has already been in contact with you regarding the matter raised in your review.
Responsible gaming concerns are taken seriously and reviewed by the relevant department in accordance with our procedures. Any communication sent to customers is managed through account preferences and operational processes at the relevant time.
If you require any further assistance or would like to continue the discussion regarding your case, please reply directly to the latest email received from our support team so the matter can continue to be reviewed.
Kind regards,
Super Spin Team
Wouldn't advise betting with super…
Wouldn't advise betting with super spin. Tried to close my account down multiple times over the past few months and won't do it.
May 4, 2026
Unprompted review
Reply from Super Spin
Hi, thank you for sharing your feedback.
We are sorry to hear that you were unhappy with your experience. Please note that your account has been closed following your request, and responsible gaming matters are taken seriously and reviewed in accordance with our procedures.
If you would like us to review any previous communication in more detail, please contact our support team directly from your registered email address.
Absolutely disgusting site
Absolutely disgusting site. 🫣 Hugh deposits but not one win. Have requested account closure numerous times but just get stupid comments back. I would ask everyone to avoid this site and never deposit under any circumstances
May 1, 2026
Unprompted review
Reply from Super Spin
Hi, thank you for sharing your feedback.
We are sorry to hear that you feel disappointed with your experience. Please note that game outcomes are generated randomly and we cannot influence or guarantee winnings.
We can also confirm that your account closure request has been actioned and the account is now closed. Responsible gaming requests are handled seriously and reviewed by the relevant team in line with our procedures.
If you would like us to review any previous interactions with support, please contact us directly from your registered email address.
Kind regards,
Super Spin Team
Stay away from this casino
Stay away from this casino, THE RTP is so bad , glad I decided to close the account but they make it difficult to do it , Now they are asking for my ID, Bank statement and utility bill to close my account , This is the most absurd thing I have ever heard , stay away from this casino, leeches , Vile scam company , If I could I would give them 0 stars
April 29, 2026
Unprompted review
Reply from Super Spin
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that RTP (Return to Player) is set and controlled by the game providers and is the same for all players - it is not something we can alter.
Regarding account closure, in certain cases, verification may be required to ensure the request is legitimate and to protect account security. These procedures are standard and are not intended to create difficulty.
We do not agree with the characterisation made in your review; however, we would like to assist you further. Please contact our support team with your registered email address, and we will review your case and help finalise your request as quickly as possible.
We remain committed to fair and secure service for all players.
Given the run around for weeks treated…
Given the run around for weeks treated like a piece of rubbish and it's my banks fault the money not in my account after getting everything they asked me too do they just went straight back to what they told me in previous times I had to go on the chat total scam it's only 1500quid but it's not the point there are players out there who might possibly depend on that money only to be treated like scrap by the staff blaming my bank they asked me multiple times to give my bank a number to trace when they know fine well it has to be traced by the source off the payment it's a total scam and I get the feeling they know this I wonder how many people they have actually ripped off not including myself all that money just sitting on your system super spin aye you know exactly what your doing but you don't know I've been documenting everything from the start till know I've already sent a letter to the gambling commission as I new there was no payment weeks ago PEOPLE PEOPLE please for your own sake I strongly advise you never sign up to this site its a total scam and a fraud whitch will be hearing from my legal representative very soon but I'll say again don't use this casino at all costs as there practices are down right criminal thanks for taking the time to read this review and I hope it helps people to be aware off sites like this criminal and there still lying they said I had to contact my bank several times with the same arm number i told them this on several occasions in the chat and my bank said it has to come from the source of the payment and I asked them kindly what they had to do its called a forward trace but after telling them this they dismissed me and told e I needed a statment from the 19th of this month till know whitch I provided and the answer and solution was o you don't have to upload any more e identity your account is verified after asking me to go to my bank for the statement to prove there was no payment sent to my bank from the 19th April till just know whitch I uploaded and it clearly shows there was no such payment made total conning the good ppl that genuinely want some fun avoid this site at all costs I can't stress this enough there lying cheating thefs and just been on my bank nationwide building society again about this with there bogus reference number the bank can't trace incoming payments that's completely up to the people sending the funds so stop still trying too lye your way out this your games up super joke
April 28, 2026
Unprompted review
Reply from Super Spin
We strongly dispute the claims made in this review.
Our records clearly show that your total deposits amounted to £598, while a withdrawal of £1,500 was successfully processed from your account. This directly contradicts the statement that funds were withheld or that you were treated unfairly in relation to your balance.
Once a withdrawal is processed on our side, the funds are transferred via the selected payment provider. Any delay beyond this point is dependent on the receiving bank or intermediary systems, which are outside of our control.
We have provided all necessary information to assist you, including guidance on how your bank can trace the transaction. At no point have we withheld your funds.
We take accusations such as “scam” and “fraud” very seriously. Such claims are not supported by the facts of this case.
If you require further assistance, we remain available via our official support channels.
Super Spin Team
Brilliant customer service and games…
Brilliant customer service and games are great
April 24, 2026
Unprompted review
Reply from Super Spin
Thank you for your kind words! 🌟 We’re glad you’re enjoying both our games and customer service.❤️
Love how they add new slots weekly
Love how they add new slots weekly. Just tried Viking Forge and it's already a new favorite. Keeps things fresh.
April 22, 2026
Unprompted review
Reply from Super Spin
Thank you for your awesome feedback! 🌟 We’re glad you’re enjoying the fresh slot releases!
Wishing you lots of fun and big wins!
Super Spin casino is completely…
Super Spin casino is completely unreliable. I requested a withdrawal and never received my money. Support is unresponsive and gives no clear answers.
This experience raises serious concerns about their integrity. I would strongly warn others to avoid this casino.
April 20, 2026
Unprompted review
Reply from Super Spin
Thank you for your feedback. We’re sorry to hear about your concerns.
After reviewing your account, we can confirm that the withdrawal attempts were cancelled from your side, and not rejected by our system. As such, no completed withdrawal request remained for processing.
We understand how this may have caused confusion, and our support team is always available to clarify the status of any transaction. We kindly invite you to contact us with your registered email address so we can walk you through the details step by step.
We remain committed to transparent and fair service for all our players.
Stay away!!!
April 16, 2026
Unprompted review
Reply from Super Spin
We’re sorry to see your comment and would like to understand what led to this experience.
Please feel free to contact our support team with your registered email address so we can review your case in detail and assist you properly. We’re always here to help and clarify any concerns
Total scam
Total scam. People giving this a positive review work for the company.
STAY AWAY takes your moneys then refuses to pay you out.
I deposit. £600 a won £700. Tried to cash out. Took £300 for no reason then refused to pay me out back he other £400
April 16, 2026
Unprompted review
Reply from Super Spin
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns.
We strongly disagree with the claims made, as all transactions — including deposits, gameplay, and withdrawals — are processed in accordance with our Terms & Conditions and compliance procedures. Funds are not deducted “without reason,” and any adjustments are always based on clear system records and applicable rules.
To properly review your case, we kindly ask you to contact our support team with your registered email address and transaction details. We will be happy to investigate this matter in full and provide you with a clear explanation.
We remain committed to fair and transparent service for all our players.
I love this site
I love this site, big pay outs , excellent games and the customer service is great! Best site and massive pay out. Promotional rewards also given. 6 out of 5 stars
April 16, 2026
Unprompted review
Reply from Super Spin
Thank you so much for the amazing feedback! 🌟 We’re thrilled you’re enjoying the games, big payouts, and our customer support. “6 out of 5 stars” means a lot to us! Wishing you even more fun and big wins ahead!
Refuse to delete my account
Never win anything! Lost thousands!
I send 100 emails that i want my account permanent deleted but they keep sending emails back ‘ its based in luck’ or ‘maybe u need just a time out’
They refuse to delete my account permanent and that is illegal!
Edit response;
Like i said i send 100 emails u dont delete it permanent!
April 15, 2026
Unprompted review
Reply from Super Spin
We’re sorry to hear about your experience and understand your frustration.
Please rest assured that account closure requests are taken seriously and handled as a priority. Your request is being processed in accordance with our procedures, and our team is working to complete it as quickly as possible.
We kindly ask you to contact our support team directly with your registered email address so we can locate your account and finalise the closure without delay.
We remain here to assist you and ensure this is resolved promptly.
Joined through a promo and played Dark…
Joined through a promo and played Dark Wolf, won $2K within minutes. Withdrawal was processed next day, no fuss. That's rare these days.
April 14, 2026
Unprompted review
Reply from Super Spin
That’s an amazing win - congratulations! 🎉 We’re glad everything went smoothly and that your withdrawal was processed without any hassle. Wishing you many more exciting wins ahead! 🎰
Horrible website
Horrible website.
Bee trying to close my account constantly and they just respond with request put through. Constantly trying to keep you hooked with freebies.
CLOSE MY ACCOUNT NOW
April 11, 2026
Unprompted review
Reply from Super Spin
We’re sorry to hear about your experience and understand your frustration.
Please rest assured that account closure requests are taken seriously and handled as a priority. Your request is being processed in accordance with our procedures, and our team is working to complete it as quickly as possible.
We remain to assist you and ensure this is resolved promptly.
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