I was skeptical at first, never used a customer service agent to assist my reservation. I had a difficult destination to fly into and as result was going to pay double the cost. However Kylie my ass... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have experienced other travel agents in the past but till we deal with “super fare” none could match there customers satisfaction label.most efficient to deal with. Our rep was “Ayush Gupta” he is... See more
Company replied
I had bad experience with Superfares. I have to disclose my confidential information to them like my three digit CRR of my credit card, my credit card copy, my passport copy and passenger passport co... See more
Having a very bad experience with these guys . I had to cancel flights due to sudden demise in family. They are not refunding the money even after 1.5 Months of request inspite of receiving refund at... See more
Company details
Written by the company
Book online cheap, flights last minute air tickets at lowest prices. Find cheap flights tickets in superfares to travel anywhere.
Contact info
510 Clinton Square, 14604, Rochester, United States
- +1-585-534-8844
- info@superfares.com
- superfares.com
2.6
Poor
446 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Airline reservation
I needed a flight reservation for my granddaughter for today. I didn't know how to get that so I got Hazel who answered my request and bingo she was able to get this accomplished so quickly !! She was so polite and helpful. I am very grateful for her help !!!😃
September 13, 2022
Unprompted review
Reply from Superfares
Hello Irma,
The fact that we could help your granddaughter with flight tickets at the right time makes us really happy. Thank you so much for sharing the same with us. Hazel is full of gratitude for the kind words of appreciation that you have left for her. We look forward to offering support in the future as well.
Warm Regards,
Team Superfares
Advertisement
Excellent, professional and cordial service
It was a great and warm experience dealing with Mr. Raymond who provided great service in helping buy our tickets. Mr. Raymond is very cordial and knowledgeable professional and demonstrated high sensitivity to customer needs. I would surely be a returning customer for my future travel needs attributable of Mr. Raymond's service that he provided today.
September 12, 2022
Unprompted review
Reply from Superfares
Hello Avinash,
Thank you so much for such a lovely review. Raymond offers his gratitude and says that he would love to offer his assistance in the future as well. Please know that we, as a team, are and will always be at your beck and call. Thank you once again for the kind words of appreciation. We are truly motivated and high in spirits. :)
Warm Regards,
Team MyTicketsToIndia
Excellent customer service
Excellent customer service. I highly recommend
September 9, 2022
Unprompted review
Reply from Superfares
Hello Allyson,
Thank you so much for the review and the recommendation. We wholeheartedly appreciate it and look forward to assisting you with your flight bookings again.
Warm Regards,
Team Superfares
Quality Service
I loved the service. Raymond was above excellent when it came down to customer satisfaction, service and professionalism. He has been extremely kind and consistently did follow up to meet my expectations.
September 9, 2022
Unprompted review
Reply from Superfares
Hello,
Thank you so much for the hearty review you've dropped! This means a lot to us. Raymond is thrilled to know that you loved his assistance mingled with kindness. That's something we try to be best at. Thank you for the validation. Here's looking forward to offering a helping hand soon.
Warm Regards,
Team Superfares
NJ TRIP :My trip was inadvertently booked twice…
My trip was inadvertently booked twice and Cancelled by Spirit Airlines. I called Superfares and spoke to Josh who was very helpful. I then called again and spoke with Hazel who was most efficient, patient, understanding and very helpful in resolving my issue. Excellent customer service and very good worker to have. Appreciate her well.
September 8, 2022
Unprompted review
Reply from Superfares
Hello Laxshmi,
Thank you for choosing us and giving us a chance to help you with your tickets. We are super glad to know that we could hit the mark for you. Hazel is happy to hear such kind words of appreciation and looks forward to being of help in the future as well. Until next time, take care! :)
Warm Regards,
Team Superfares
Advertisement
Norah was very helpful and informative…
Norah was very helpful and informative with finding us the most affordable flight for an upcoming trip to Colorado!
September 7, 2022
Unprompted review
Reply from Superfares
Hello Davidson,
We are glad that Norah could help you out well and hope that your trip to Colorado is smooth. :) Should you have any other other concerns or questions to ask, please feel free to get in touch with us again.
Warm Regards,
Team Superfares
Hazel was very helpful
Hazel was very helpful. She was patient with me on the phone and she give me the good deal!!
August 23, 2022
Unprompted review
Reply from Superfares
Hello Jaskirat,
Thank you so much for leaving us a review. We are glad that Hazel could help you out well. Please know that we are and will be just a call away if you have any future flight bookings to make.
Warm Regards,
Team Superfares
Ruth was very helpful patient with me…
Ruth was very helpful patient with me take her time to answer my question find the best deal great job Ruth 👍
August 22, 2022
Unprompted review
Reply from Superfares
Hello Dawn,
First things first, you have a lovely name! :) And thank you so much for sharing what you feel about our services on this platform. We wholeheartedly appreciate it. Ruth is happy to have assisted you in your flight-booking process and we look forward to offering a helping hand in the future as well.
Warm Regards,
Team Superfares
Reply from Superfares
Hello Shubham,
Thank you so much for taking the time out to drop us a review. We are super happy that you liked the services that were offered to you and hope to assist you soon.
Warm Regards,
Team Superfares
Advertisement
Amazing customer service
Amazing customer service. Nora is very professional and prompt while provide a great price and information.
August 19, 2022
Unprompted review
Reply from Superfares
Hello Jidier,
We are glad that Nora could guide you well. Thank you so much for putting a review for us. Should you have any flight bookings to make or queries to ask, please do let us know. We are and will be just a call away. :)
Warm Regards,
Team Superfares
It was a great help for me
It was a great help for me. Norah was great !!!
Walter Best
August 17, 2022
Unprompted review
Reply from Superfares
Hello Pete,
Thank you so much for leaving us a review. Means a lot! We are super, super happy to know that you liked the flight-booking services that were offered to you by Norah. Should you have any bookings to make in the future, please know that we are just a call/chat away.
Warm Regards,
Team MyTicketsToIndia
Thank u James for everything I will…
Thank u James for everything I will always do business with you
August 17, 2022
Unprompted review
Reply from Superfares
Hello,
That's beautiful to hear. We'll love to do business with you over and over too. It'll be a delight, really! Thank you so much for letting us know that you liked the services that were offered to you and would associate with us in the future too.
Warm Regards,
Team MyTicketsToIndia
Nick was very helpful
I spoke with Nick and he was very helpful and professional
August 17, 2022
Unprompted review
Reply from Superfares
Hello Marie,
It's a delight to know that you liked the services that were offered to you by Nick. Please know that we are and will be just a call/chat away if you (or yours) have to book flights in the future.
Warm Regards,
Team MyTicketsToIndia
Advertisement
Did a great job.
August 17, 2022
Unprompted review
Reply from Superfares
Hello Jimmy,
Thank you so much for the appreciation. We are glad you chose us to assist you in your flight bookings and look forward to being of help again, soon.
Warm Regards,
Team MyTicketsToIndia
Anna’s service was wonderful.
August 17, 2022
Unprompted review
Reply from Superfares
Hello Dan,
It's great to hear that Anna could help you out well. Should you have any queries or flight bookings to make in the future, please know that we are just a call/chat away.
Warm Regards,
Team MyTicketsToIndia
Raymond was excellent
Raymond was excellent. Patient and super helpful. Would work with him again.
August 16, 2022
Unprompted review
Reply from Superfares
Hello Terry,
Thank you so much for leaving us a review. We are glad Raymond could assist you well. Here's looking forward to offering a helping hand in your future flight bookings! :)
Warm Regards,
Team MyTicketsToIndia
I had a great experience and save money with the help from Nick.
My experience with trustpilot was a exciting and saved me money with the time and the knowledge of my personal help with Nick.
August 16, 2022
Unprompted review
Reply from Superfares
Hello Doris,
We are happy to hear that Nick could help you save big on your flight bookings. Moments like these make us really, really proud. Thank you so much. Please don't hesitate to get in touch with us for your future flights. We might help you save more. Take care!
Warm Regards,
Team Superfares
Advertisement
Nick did an awesome job
August 15, 2022
Unprompted review
Reply from Superfares
Hello Jon,
It's great to hear that Nick could hit the mark for you. Should you have any flight bookings to make in the future, please know that we are just a call/query away. Here's wishing you a great day ahead! :)
Warm Regards,
Team Superfares
I'm sorry for not remembering the name…
I'm sorry for not remembering the name pf the person that helped me, The Ladie that helped me was verry helpfo with finding a connecting flight for my friend.
August 15, 2022
Unprompted review
Reply from Superfares
Hello Jeff,
That's perfectly okay. We're glad that we could help you out well and gladder that you could take the time out to leave us such a lovely review. Thank you so much. :)
Warm Regards,
Team Superfares
Hazel & Jacob are amazing to work with
Hazel & Jacob are amazing to work with. Hazel spent time to find me a last minute International flight. Worked hard to get me the best deal. Since the flight was expensive Jacob made sure that he offered a promotion to help with cost in future. Truly impressive!
August 13, 2022
Unprompted review
Reply from Superfares
Hello Tinny,
Thank you for taking the time out and putting this review for us. Jacob and Hazel are glad to have helped you book tickets at a cheaper price and look forward to offering a helping hand in the future too. Should you have any concerns, please know that we are just a call away. :)
Warm Regards,
Team Superfares
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.