I was skeptical at first, never used a customer service agent to assist my reservation. I had a difficult destination to fly into and as result was going to pay double the cost. However Kylie my ass... See more
Company replied
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See what reviewers are saying
We have experienced other travel agents in the past but till we deal with “super fare” none could match there customers satisfaction label.most efficient to deal with. Our rep was “Ayush Gupta” he is... See more
Company replied
I had bad experience with Superfares. I have to disclose my confidential information to them like my three digit CRR of my credit card, my credit card copy, my passport copy and passenger passport co... See more
Having a very bad experience with these guys . I had to cancel flights due to sudden demise in family. They are not refunding the money even after 1.5 Months of request inspite of receiving refund at... See more
Company details
Written by the company
Book online cheap, flights last minute air tickets at lowest prices. Find cheap flights tickets in superfares to travel anywhere.
Contact info
510 Clinton Square, 14604, Rochester, United States
- +1-585-534-8844
- info@superfares.com
- superfares.com
2.6
Poor
446 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nick Williams was friendly
Nick Williams was friendly, professional and kind going above board to book 2 flights for me saving me about $300. Most importantly, he followed up as promised.
Nick provided excellent customer service.
August 12, 2022
Unprompted review
Reply from Superfares
Hello Debra,
This sounds lovely! Thank you so much for putting this out for us. We are super happy to have helped you save BIG and look forward to doing that for you and yours in the future too. Should you have any issues or bookings to make in the future, please know that we are just a call/query away.
Warm Regards,
Team Superfares
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I need to have the customer service…
The review was great and Jessica was very helpful and my ticket was on time
August 10, 2022
Unprompted review
Reply from Superfares
Hello Glen,
We are super glad that you loved the services that were offered to you by Jessica. We look forward to assisting you with your future ticket bookings too. :) Thank you so much.
Warm Regards,
Team Superfares
Ruth was so incredibly helpful and I…
Ruth was so incredibly helpful and kind! I got stranded in the Nashville airport and she quickly helped find and book a cheap flight home! Thank you, Ruth!
August 1, 2022
Unprompted review
Reply from Superfares
Hello Jessi,
Thank you so much for sharing your experience with us. We are super, super glad that Ruth could offer a helping hand when you needed one. Here's looking forward to assisting you with your future flight bookings.
Warm Regards,
Team Superfares
James was extremely helpful and made…
James was extremely helpful and made this reservation easy to book.
July 31, 2022
Unprompted review
Reply from Superfares
Hello Barry,
Thank you so much for your time and effort in leaving us this review. We are glad to know that James could assist you well in your flight reservation. Should you have any other concerns or bookings to make in the future, please know that we are (and will be) just a call away.
Warm Regards,
Team Superfares
Dany was very helpful and so nice.
Dany was very helpful and so nice.
Thank you Dany.
July 23, 2022
Unprompted review
Reply from Superfares
Hello Anfal,
Thank you so much for leaving us a review. Danny is happy to have assisted you in your flight-booking journey and would love to do the same in the near future. Should you have any concerns, please know that we are just a call away.
Warm Regards,
Team Superfares
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Ruth and Jessica were very helpful this…
Ruth and Jessica were very helpful this has been the smoothest booking I have ever made! I’ll call these girls for all of my travel needs in the future!
July 23, 2022
Unprompted review
Reply from Superfares
Hello Jessie,
It's really sweet of you to have mentioned that. Your feedback makes us all (especially Ruth & Jessica) immensely happy. We genuinely put in our soul to make bookings easy, and accomplishing the same gives us a terrific emotion. Thank you for making us go through this beautiful feeling. We'd love to offer our assistance again, soon. Until then, take care. :)
Warm Regards,
Team Superfares
Nick was very attentive & realistic with these fare & honest I was happy he helped me to find a last minute ticket to ATL so happy thank u nick you made my day
Thanks to nick for helped me with finding a last minute fare & his honesty was very appropriate he worked hard to find my ticket well appreciated
July 18, 2022
Unprompted review
Reply from Superfares
Hello Harry Potter (Fan),
Thank you so much for your time and effort in dropping us a review. We are glad that you loved the assistance offered by Nick and hope you have a wonderful journey ahead!
P.S. - Should you have any other flight bookings to make in the future, please know that we have our talents just like Harry Potter did. *Accio, Cheap Flight Tickets* :P
Warm Regards,
Team Superfares
Nick was very informative and very…vey good agent
Nick was very informative and very thorough in explaing everything to me. He is an excellent agent and should be a manager.
July 18, 2022
Unprompted review
Reply from Superfares
Hello Robert,
You are very generous. Thank you so much for your kind words of appreciation. We are glad that Nick could assist you amazingly well. He is indeed one of the best travel agents we have in the team who puts in his soul when it comes to helping clients. Here's hoping to see you booking your flights with us in the future as well.
Warm Regards,
Team Superfares
Reply from Superfares
Hello Michelle,
Thank you so much for dropping us this review. We are glad that you liked the assistance offered by Ruth and look forward to offering a helping hand in the future as well. :)
Warm Regards,
Team Superfares
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Nick was a great help at getting my fight tickets !
Nick was a great help at getting my flight tickets !
July 16, 2022
Unprompted review
Reply from Superfares
Hello Clint,
Super glad to hear this, really! Thank you so much for giving us a chance to assist you with your flight tickets. We look forward to making future flight bookings for you and yours easy and hassle-free.
Warm Regards,
Team Superfares
Nick did a stand up job getting me a flight.
Nick helped me get a flight when nobody else could. I'm grateful for his assistance!
July 15, 2022
Unprompted review
Reply from Superfares
Hello Terry,
That's a lovely review you've left for us! Thank you so much. :) We are equally grateful for clients like you who take a moment out to drop us reviews. Wishing you a great day ahead.
Warm Regards,
Team Superfares
FRAUD !! HARASSMENT !! EXPLOITATION !! MISUSE OF POWER !!
Recently Three employees (including me) got fired just three days after we were hired. Our joining date was 4th July 2022. On that particular day, this company told me to rent a place nearby hence we shifted to Chandigarh. Just after three days of induction, onboarding & training, (8th July 2022) they decided to fire us. This company didn’t even bother to call me up themselves and just called two of my friends and conveyed that they shouldn’t come to office anymore. We were immediately removed from the Whatsapp group as well. When we asked for the reason so as to why we were fired, they started ghosting us- didn’t reply to our repeated calls & messages etc. We tried contacting the senior authorities and literally begged them to arrange a meeting.
The HR then told us that she isn’t aware of the reason and it’s the call of seniors. The same day when I went to the office , the senior authorities told him that it was the sole decision of HR and the seniors play no role in it. It was the HR who hired us & it’s the HR who has decided to now terminate you guys they said.
As I couldn’t do much now, I asked HR to arrange my meeting with the director of the company. HR informed me after my repeated requests that it’ll be scheduled for Monday. All I could do was now wait & hope and that’s what I did for two days.
On Monday (11th July , 2022) , I went to the office for his meeting with the director (the same person who conducted my interview at the first place and selected me ) & I was surprised with what he said.
When asked for the reason - he told me that there is a mismatch of the skillset required for this role. When I particularly asked what was missing, I was told that I had a British accent, and what they are looking for is a neutral Indian accent (funny, right? as it was the same accent even during the interview & they were too dumb to notice it then?!)
When I asked one other senior manager that what would We say to our family now- the manager replied that we should say that we didn’t like the work culture and environment there and hence came back instead of telling the truth.
I begged the director to keep me as I already rented a place in Chandigarh (paid security, rent, brokerage, signed a bond for 6+ months) but the director just asked me to apply somewhere else ( as if it’s a joke)
The emotional, mental, and financial trauma I been going through is difficult to imagine.
Companies these days don’t care how much will the person be affected because of their such ridiculous actions?
July 15, 2022
Unprompted review
Reply from Superfares
Hello Barun,
We are extremely sorry for whatever you had to/are going through. Your anger is justified if we look at it from your perspective. However, there are many perspectives to a situation.
The decision arose from the fact that we were looking for employees with a different skillset. Yes, you were hired after careful evaluation but you'll agree with us when we say that things take their own sweet time to unfurl. That's precisely why companies have probation periods in place wherein there is constant evaluation by both parties involved.
While we do feel your pain, we can't do something that we know won't help the business. Here's wishing you oceans of luck! Trust us, newer opportunities are waiting for you.
Sending you positivity and wishes. Take care.
Warm Regards,
Team Superfares
SUPER NICK
Nick was amazing with helping us with our tickets. Made our trip very easy. Nick was very helpful.
July 15, 2022
Unprompted review
Reply from Superfares
Hello Daniel,
Nothing makes us happier than witnessing happy clients, truly! Nick is glad to have had an opportunity to assist you in your flight-booking process and looks forward to helping you with your future travel needs. Please know that we are and will be just a call away.
Warm Regards,
Team Superfares
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Sweet Anna
Anna was my sales representative. Such a sweet lady! Thank you Anna, I’ll be calling you again for future travel.
July 14, 2022
Unprompted review
Reply from Superfares
Hello Barbara,
Thank you so much for your time and effort in leaving us this lovely review. Anna is glad that she could be of help to you and looks forward to offering assistance in the future as well.
P.S. - Anna says that your review is sweeter! :)
Warm Regards,
Team Superfares
Danny was my agent today
Danny was my agent today. He was professional, quick and he displayed excellent customer service. I would book with him for all my future travels.
July 12, 2022
Unprompted review
Reply from Superfares
Hello Lajunna,
You've made Danny's day and how! Thank you so much for this detailed feedback. We are glad we could be of help and look forward to arranging many more flight journeys for you. Please know that we are and will be just a call away. :)
Warm Regards,
Team Superfares
Jacob and Raymond
Jacob and Raymond helped a lot finding the best available prices.....got satisfied service...Thank u.
July 12, 2022
Unprompted review
Reply from Superfares
Hello Kavaljeet,
We strive really hard to achieve customer satisfaction and are SUPER glad that we could hit the mark for you. Thank YOU really! We hope you'll give us another opportunity of assisting you in your future plans soon.
Warm Regards,
Team Superfares
Reply from Superfares
Hello Mary,
Client satisfaction means the world to us! Thank you so much for making us experience this beautiful emotion. We are glad that we could hit the mark for you and look forward to being of help in the future as well.
Warm Regards,
Team Superfares
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Nick was very nice and helpful
July 11, 2022
Unprompted review
Reply from Superfares
Hello Bert,
Thank you so much for leaving us a review. We are glad Nick could assist you well in your flight booking process. Here's looking for more such opportunities.
Warm Regards,
Team Superfares
Reply from Superfares
Hello Monika,
We are super, super glad that Nick could help you shortlist the best flight option. We'd take this moment to thank you for choosing us and look forward to being given another opportunity to assist you.
Warm Regards,
Team Superfares
It was very good experience with this…
It was very good experience with this company, provided all the information which required. Moreover thanks to Sid who helped me during my booking spend a lot of his time with me, much appreciated
September 30, 2021
Unprompted review
Reply from Superfares
Glad you liked our services. Looking forward to serve you for further flight bookings.
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