Superfit Reviews 59

Hello fitness lovers

The little times I trained @ superfit köpi I ve always been very satisfied especially with the staff. I am a trainer myself and have been to most gyms of Berlin and often recommended superfit to my friends or clients when someone asked which one of the many…

What I experienced tonight was next level unfortunately

I asked for a trial session/ day ticket on a Saturday night in Köpenick and after I spoke to the lovely automatic voice mail via the phone I had the info already that a Probetraining costs 20euros. So far so good…
After I asked how long the sauna will be open, the trainer at the front desk told me immediately that I have to be out at 21.30 (his shift ends at 22pm) so I mentioned I d like to use it and therefore wondered if he allows me to need 10 more minutes to change without having to rush and his answer was a simple NO
YOU HAVE TO BE OUT WITH THE CARD at 21.30. He called it I need to make an inventory with the cards!
Already this showed to me that he wasn’t professional trained & very smart how to recruit a potential new client…
After all he mentioned we had too bad experiences in the past that I have to be so strict & sticking to some rule ( me thinking what a shame that u have to put your bad image of some bad experiences to everyone else)
After I started my training on one of the treadmills I had to look for him for a while to ask for some advice and in the end he didn’t know much about this mashine!
Sorry gyes and this is called Probetraining ?

After I came out of the sauna I hurried up ( how relaxing) to be on time but also without having used the hairdryer I was indeed 10 min late. I apologised immediately for being 10 min late and after I gave him the card back he said this was the last time u could use a daily ticket😳
I was so in shock that I just made sure what his name was and said ok…
I tried to understand why he acted like this and he topped it in telling me that I was doing it ON Purpose to be late
And he was deeply convinced with his statement
Of course at this point I bounced back in saying that ALL of this is unprofessional, a big under-layer of stupidity and narrow mindedness and even a belief that allll humanity has bad intentions

So Team du we ( clearly not) whatever after I ve been a trainer at yours myself I am clearly sooo shocked about your choice of staff and your choice of communication

I will definitely never recommend your club again to anyone ( luckily there r better ones out now anyway) and also with or without restriction of ever using a daycard again I would have never given u my money again

Best of luck
Elisa

Ps: After I ve mentioned my experience towards superfit via e mail they bounced back in declaring a ‘Hausverbot’
Just to mention what kind of ‘Niveau’ pretty typical Berlin style we are facing here.

So far I actually have a fairly nice experience with Superfit in Berlin. The branch I am going is fairly big and running 24 hours 7 days a week. honestly not too much to complain and I am just paying 19.99 Euro per month as I have been a member since 6 years ago.

Nice inexpensive club, however, an employee's mistake cost me 360 euros for a year's membership that I did not intend to use and did not use.
He assured me that my membership was cancelled, and then I started receiving emails telling me I had to pay a fine. Repeated conversations with gym employees did not yield any results.

Extremely basic gym. Overcrowded at all times. Not enough showers and people shower and use the sauna in their underwear. Always waiting for equipment. No one re-racks and weights and plates are strewn across the gym floor. Management silences critical voices on Google Reviews for “defamation” instead of improving their service. Avoid!

It’s good that you finally (after few years?!??!) replaced the half-full weights, but this is Body Pump—they should be ergonomically designed rather than so hard to grip. As one of your trainers said: the cheapest version. I really hope you change the supplier in your system so that the other studios get high-quality, ergonomic weights.

Cheap, clean, 24/7, saunas.
No premium feeling.
Very busy.

I am extremely dissatisfied with the service from Superfit. I was informed by a staff member that I could use a 3-month membership and only pay for January to March. However, I was later told I needed to pay for April as well, which was not communicated to me initially.

One of your employees, who had difficulty with English, assured me I wouldn’t be charged beyond the initial 3 months. Now, I feel deceived and frustrated by this unexpected charge. This reflects very poorly on your customer service, especially for international users.

Additionally, I was treated unkindly when I tried to resolve this over email, adding to my frustration. I am very dissatisfied and will not come back!

Awful customer service; plenty of hidden fees; contracts that are difficult cancel. This company trades in customer satisfaction for small, one-time gains

The personal in Gropius are very aggressive and rude. If you are not German they look down on you. I sm afraid now to go training as the one trainer wanted to fight with me,although I am an old lady. I really don't understand how people like those work in public. I send an Email now and I wait for the answer. Do they intend to take measures or shall I sew them next time? I have no idea. And the contract runs and I am afraid to go and training. In other clubs like Europa Center and Steglitz I had been so much satisfied, everybody was kind and helpful.

I have to return here after a month and add that the official answer i received from superfit manager is that they also don't want me in their premises and they excludedme. Fisrt time in my life someone said me something so frustrated so

rude, that i am not welcome there. Of course they made me a favor. I am very satisfied that they did so,and i went to other gym where i can also swim and take towels also for free. Sometimes what you
pay you receive. Such a bloody experience ....

Superfit is an absolute scam! Their IT system is a complete disaster. I provided all my bank information correctly, but they still managed to mess up the payment, and it got reversed. And guess what? Instead of admitting their mistake, they slammed me with a ridiculous fine! Can you believe it? They're blaming me for their own incompetence!

I decided to cancel my membership to escape this nightmare, but it turned into a nightmare of its own. They charged me again for the cancellation! Yes, you read that right - they charged me EXTRA just to close my membership. Unbelievable!

I cannot express enough how much I despise Superfit. Their customer service is non-existent, and they clearly don't care about their customers. I've never experienced such a terrible company in my life. Avoid Superfit at all costs, or you'll regret it. They are nothing but a bunch of heartless scammers!

Customer service is horrible, people who work there do not understand what they should do, they always threaten you with a lawyer, a fine or a court. My account has not been cleared since August 2022, though I paid till June 2023 and I received 3 emails that everything is settled. 4th email said they do not find my transfer and I have to turn to my bank. No. I do not turn to anyone just because the bookkeepers in Superfit cannot book. I am sure they will find me in a couple of weeks that I owe them money, what is not true! It is a simple rip off. 2 stars because the studio is fine. Update: 15 February 2023 I received an email, if I don't add my phone number and my whole name to the review, it will be offline. Ridiculous. Update 2: my account is settled on the 16th of march 2023 after 7 months and approximately 150 emails that contained the bank statements and the proofs.