SuperForex 

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Rated 1 out of 5 stars

🚫🚫🚫🚫🚫🚫 S.C.A.M 🚫🚫🚫🚫🚫🚫 I deposited $25 and got the $750 bonus. I then traded and brought the account balance to $2270. When I tried to withdraw I could only withdraw $64 because of so... See more

Rated 1 out of 5 stars

This company is completely scam by so many way. 1.Denying ur withdrawal by imposing fake reason. 2.multiply ur loss to ensure u encounter stop out(when u ask them they tell you fake pips calcu... See more

Company replied

Rated 5 out of 5 stars

Superforex is trust worthy and best trading plateform for all of us! My name is chong kok heng, from Malaysia. I would like to share my joy with people around here that i won the competition organ... See more

Rated 1 out of 5 stars

Well whilst trading a real account I wasn't allowed to adjust my stoploss after I placed it... I couldn't close a losing position until it it gets stopped out which means if I dnot set one then u wo... See more

Company replied

Company details

  1. Stock Broker

Written by the company

SuperForex is licensed by the International Financial Services Commission (IFSC) and is one of the largest Forex brokers worldwide. We operate on more than 100 markets globally and provide high-quality forex (FX) services to customers from Europe, Asia and the Middle East. Our clients range from individuals to corporate entities, including hedge funds and institutional investors.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This African broker gives you 750%…

This African broker gives you 750% bonus to get you in but the problem starts when you want your money back. I made a withdraw on the 27th November 2023 and it is still "pending". They asked for more documents which has been given but still on "pending". I f you care about you money DO NOT register with this broker. There are plenty of others who has a fast withdraw system. I can honestly say that SuperForex is a scam broker!

UPDATED INFORMATION:

My account number on Superforex is: 1575351

I was attracted by the amazing bonus offers of 750% and entered into a partnership with Superforex through their IB.

I deposited 250€ into my account to start trading. Just days later, something personal happened and I had to withdraw the money. I have provided all the necessary documents such as passport, utility bill, credit card verification, and bank statement, so my account is 100% verified, which is also shown on the client portal.

But I am unable to withdraw the money and I contacted support. I received no response and emailed them again. Still no response. I contacted my manager and he referred me to the "dealer" and asked me to attach the rental receipt, which I informed him I had already done.

I emailed all the documents again to the dealer but received no response. I emailed again and finally received an email stating that they have blocked my withdrawal because the system showed suspicion of money laundering?

So, I made a single deposit of 250€ and I am suspected of "money laundering"?

The dealer asks me to submit a bank statement, which I had already done. I was in contact with my bank and on the bank's website where I logged in with my ID, the document was available, which I took a screenshot of, including the bank's address online to confirm that the bank provided me with the document.

I receive another email from the dealer stating that the document is not valid because it was black and white and not in color.

Despite the document having a stamp and contact information for my bank representative in case Superforex needed to contact the bank.

The bank had scanned the document, but Superforex wants the original document in color.

I made the mistake of thinking that Superforex was a reputable broker, but I was wrong.

I had prepared a major campaign through my trading company to promote Superforex's huge bonus program, but I will now cancel the partnership instead.

If I haven't received the money in my account before New Year's Eve, I will utilize two platforms with 100K members and provide a highly critical review of SuperForex.

I don't know if they have their headquarters in Nigeria, but whatever you do, stay away. There are so many other brokers that have payouts within 1-2 days.

December 6, 2023
Unprompted review
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Reply from SuperForex

Dear sir, please provide your account number to confirm that you are our customer, and we will deal with the situation. Or contact us via email dealer@superforex.com to speed up the issue.

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Rated 4 out of 5 stars

Good costumer service 💯💯

Good costumer service
Superforex as a trading app has given me one of the best services as a trader. They're just too good 💯💯

December 5, 2023
Unprompted review
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Reply from SuperForex

Idaehor Odianosen Emmanue, thank you for your feedback. We sincerely hope that you continue to enjoy using our platform and achieve success in your Forex trading.

Rated 3 out of 5 stars

In my honest opinion SuperForex is a…

In my honest opinion SuperForex is a good broker and they are true to their word as I've just won the 3rd spot in the gold rush demo contest and will be trading a real account once again with the broker. Hard work, patience and perseverance pays off.

December 5, 2023
Unprompted review
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Reply from SuperForex

Cinga Ndzuzo, thank you for your feedback. We sincerely congratulate you on your honorable third place in the Gold Rush demo contest and wish you success in trading. Indeed, patience and work always pay off.

Rated 3 out of 5 stars

They need to improve in their customers care it's a good platform for trading I most confess

They need to improve in their customers care apart from that they good platform for trading I most confess

December 2, 2023
Unprompted review
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Reply from SuperForex

Esther Saleh, thank you for your feedback. We are constantly working to improve our customer support service. If you have specific complaints or suggestions, please contact us via email dealer@superforex.com. Also we sincerely hope that you continue to enjoy using our platform and achieve success in your Forex trading.

Rated 5 out of 5 stars

Been using this site for quite some…

Been using this site for quite some time now and all I can say is it's super easy to use my deposit and withdrawal are as fast as flash😊

October 11, 2023
Unprompted review
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Reply from SuperForex

Joseph, thanks for your feedback. We are working to make Forex accessible to everyone.

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Rated 4 out of 5 stars

Based on my initial observations

Based on my initial observations, SuperForex appears to be a really pleasant application and among the top trading apps.They offer top-notch customer service and very good service, with no obstacles to deposits or withdrawals.I had a great time using this app.You ought to learn more about trading on SuperForex. Download the app to find out more.

December 3, 2023
Unprompted review
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Reply from SuperForex

Laura Keung, thank you for your feedback. We sincerely hope that you continue to enjoy using our platform and achieve success in your Forex trading.

Rated 3 out of 5 stars

According to what SuperForex is the top 10 best app for tradingI've seen so far

According to what I've seen so far, SuperForex is extremely nice and is one of the best apps for trading.They have a very good service and top 10 excellent customer service,no hindrance in deposit and withdrawal.I really enjoyed this app

December 3, 2023
Unprompted review
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Reply from SuperForex

Miracle Willy, thanks for your feedback. We are working to make Forex accessible to everyone.

Rated 4 out of 5 stars

Great app

For starters I think this is the best app for trades.does not hang and it’s swift.I just think they need to improve in their customers service.

December 3, 2023
Unprompted review
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Reply from SuperForex

Thanks for your feedback. We are constantly working to improve our customer support service. If you have specific complaints or suggestions, please contact us via email dealer@superforex.com. Also we sincerely hope that you continue to enjoy using our platform and achieve success in your Forex trading.

Rated 5 out of 5 stars

Great customer care services and easy…

Super forex a Great customer care services and easy withdrawal 💃🏽💃🏽💃🏽

December 3, 2023
Unprompted review
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Reply from SuperForex

Thank you for your feedback. We sincerely hope that you continue to enjoy using our platform and achieve success in your Forex trading.

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Rated 1 out of 5 stars

This broker uses metatrader4

This broker uses metatrader4. I opened a trade and set a take profit. System ignored my take profit. I was spooked, so I thought I would try a withdrawal via bank transfer. My withdrawal was cancelled. Spoke to live chat and was told to withdraw via crypto for which they charge 5%. I had deposited via bank, so asked why it could not be transferred back. Live chat were terrible, asking me what transfer when they had directly just referred to the transfer. Was at first told that the bank wire system didn't work, later I was told it was down. I asked if it was temporary down or permanently down and was told they had no information. Avoid!!
*** Update ***
3 days later and I have tried to withdraw my money via crypto as live chat are saying that the bank wire withdrawals are still down and to contact them for an update next month. Not wanting to wait a month, I tried to transfer the balance as crypto (Binance Coin), wanted and nothing came through. Then I get a message from them saying the crypto transfer was cancelled. I contacted live support and they said I had to verify my home address again. I pointed out that my address was verified by them and that was the latest utility bill. I have worked with crypto for 13 years and never have I ever had to verify a gine address for a crypto withdrawal. I willbe lodging a complaint with the belize regulator shortly. Avoid. All the whatsapp and telegram numbers on the site are fake. Avoid.

*** update
Just seen your response - the alternative suggested was to use crypto. This method was blocked by superforex when I tried to use it and they are still holding my funds.

*** further update
They are now asking for my utility bill to be translated and notarized, before they send back my funds. This company comes across as a scam broker. Please do not use them!

November 21, 2023
Unprompted review
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Reply from SuperForex

Dear sir, the SuperForex Company, being dependent on payment systems, cannot independently transfer money to clients, since it does not have a banking license. The payment system you have chosen has technical problems with processing. You have been offered an alternative so you don't have to wait. Verification was requested because the deposit was from a bank account, and not due to the use of a crypto wallet, as part of the fight against money laundering, which we must ensure at the request of the regulator.

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Rated 1 out of 5 stars

Lost it all here

Lost it all here. None seems to be genuine these days. If I haven’t make excellent profit on Eåsybę”” and been able to withdraw, then I’d have lost hope in all.

November 21, 2023
Unprompted review
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Reply from SuperForex

Dear sir, please advertise your product elsewhere and not at our expense. Also your Easy Depopsit Bonus was cancelled due to the Stop Out in full accordance with terms and conditions, that you agreed to.

Rated 1 out of 5 stars

Superforex is the Worst Broker

Superforex is the Worst Broker I have ever used, I regret Ever Using them Don't go anywhere near them, I cannot Even Withdraw My Own money the Same way I deposited it.
Even if you make a plea to their Support they are never online or help.

Even Yesterday I just made an internal Transfer and somehow it is still Pending with VIRTUAL PAY AND PERFECT MONEY.

November 16, 2023
Unprompted review
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Reply from SuperForex

This is not true. The withdrawal of funds has been carried out. All obligations to the client are fulfilled.

Rated 1 out of 5 stars

Fraudulent

My account is 1457015
Why do you guys move our funds to payment systems not supported by our respective countries and indirectly make us unable to carry out any withdraws. During registration you say withdraws can only be done using the same method we used to deposit. But then you don't follow your own rules. My experience is that once you deposit a reasonable amount with these guys its over .they make sure you don't get your funds ever again its over for you. They frustrate you until you giveup .these guys put my funds to astropay a platform not available in Uganda for withdraws to make it worse it doesnt even appear as an option on there systems to enable a withdrawal from uganda. When you tell them they say contact dealer@superforex . Hmmm guess what they never reply to emails. I thank God that i didn't deposit a significant amount otherwise am posting this review to alert any other victims of this guys. They have replied lies again
This is an email you sent me before about astropay pay in which i have never used to deposit with even .
Hello!

Thank you for your request to our Support Team.

Astro Pay 68.00
The funds are on astropay, we have contacted them and got confirmation that they are not available in Uganda.

So, our next step is to transfer your funds to another withdrawal option as soon as the transfer will be done we'll give you a feedback

If you have any further questions, we are always happy to help you

Have a nice day and a successful trade with SuperForex.

November 15, 2023
Unprompted review
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Reply from SuperForex

Dear sir, currently Astropay is available for Uganda only. They confirmed that the system works. Your screenshot from the wallet confirms that further you was able to use Astropay wallet and it worked for you. So with help of Astropay you can deposit and withdraw money with cryptocurrencies.

Rated 4 out of 5 stars

Please let me know if you guys have…

Thanks for answering my questions, have been cleared with Naira account, please do work on the spread

November 14, 2023
Unprompted review
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Reply from SuperForex

https://superforex.com/local-currencies/ngn
Please fill the form and you'll get an NGN account quickly and easily.

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Rated 5 out of 5 stars

Super forex is great platform good…

Super forex is great platform good customer service and their training guild too beginning traders are outstandingly good help me a lot
Thanks super forex

April 15, 2023
Unprompted review
SuperForex logo

Reply from SuperForex

Your input is valuable to us, and we appreciate your help in making Forex trading accessible to all.

Rated 1 out of 5 stars

I recommend people to stay away from…

I recommend people to stay away from this broker. You will trade so hard to make profits but in the end you will not get your money. Support team is not working 24hrs as the say. They charge for commission, internal transfers, withdrawal fees you will make money for them etc. and on top of that their payment methods don't work they refer you to Astro Pay method where you receive your withdrawal. You have to download the app and the you will want to withdraw your money into your bank account right?, Well guess what the Astro Pay doesn't have a Bank Payment method your money will be trapped inside the app while you looking at it but you are unable to withdraw it. Its my bad experience about this broker and Im done with them.

November 8, 2023
Unprompted review
SuperForex logo

Reply from SuperForex

Dear sir/madam, please provide your account number to confirm that you are our customer, and we will deal with the situation. Or contact us via email dealer@superforex.com to speed up the issue.

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