Superjeweler Reviews 

Great website to order & great delivery/packaging!

My gf loved it. Looks great.

I was promised delivery by Mother’s Day and to be even more sure the earrings were delivered on time I pay extra for express delivery, the confirmation email stated that I would ship on Tuesday but I wasn’t I was ship on Thursday and delivery on Monday after Mother’s Day , so I wasn’t left with out the main present, besides the earrings are beautiful as expected this is my second time buying from super jewelers and I will definitely will purchase again in the future

Beautiful ring my wife loves it!!

Karen G. from Superjeweler gave me personal service that was outstanding. I am so impressed with the customer service that I only felt it necessary to write a review. Everything was as promised and she helped me even step of the way. It is unusual to find customer service associates such as Karen G. with such professional candor, her actions merit praise. I have made well over 40+ purchases from this company and will continue to do so based on the customer service. Thanks for an A+ piece and a job well done!

Ordered a pair of earrings. Was charged twice. My credit card CO. noticed the double charge. This was on Jan. 19.called many times and were told the second charge which I never made would be taken off. Never taken off . I want that charged removed. Credit card company Capital one said to continue dealing with you.

Easy purchase. Seductive pricing, swift delivery.

Awesome!!!! Very pleased.

Love your stuff ❤️😊

Super Jeweler, what a great experience it came on time. I love it it’s beautiful Thank you.

Beautiful Earrings. Amazing Sparkle

My Husband purhcased my ring 5 years ago. I sent it back for repair and it has been HORRIBLE. We moved since then and Also changed my email address. They keep asking me for my old information, I gave the repair department specific instructions with my updated information and they are still referring to my old information. They NEVER answer the phone it's been a month and I still have not received my ring back

Have purchased from Superjewelry four times and they have all been great. Great service.

Reasonable price, nice merchandise, fast shipping.

The necklace was of very good quality

My experience with Super Jeweler has been nothing short of a complete disaster. I placed an order for a ring, (12/15/2025) which was promised to ship within a specific timeframe. However, the shipment was significantly delayed. During this delay, I repeatedly contacted Super Jeweler to cancel my order. Despite my multiple cancellation requests, the company shipped the ring anyway.
Upon receiving the ring, I was appalled by its poor quality. It was far from the standards advertised. I immediately initiated a return, which was processed and received by Super Jeweler. On January 29, 2025, I received an email confirming that the returned ring had passed their quality inspection and I would receive a refund within 24 to 48 hours.
It has now been three months, 109 days since this nightmare began. I have yet to receive my refund.

I have made numerous attempts to contact Super Jeweler regarding the status of my refund, but my inquiries have been met with silence or vague, unhelpful responses.

This company's business practices are unacceptable. They failed to ship the merchandise on time, ignored my cancellation requests, delivered a subpar product, and are now delaying my refund. I strongly believe they will never send my refund. The lack of communication and the prolonged delay in issuing my refund strongly suggest that Super Jeweler is operating in a dishonest and potentially fraudulent manner.
I strongly advise anyone considering purchasing from Super Jeweler to look elsewhere. Save yourself the frustration, the lost time, and the financial risk.

I have yet to receive refunds for the orders listed above. It has now been well outside of the 7-10 business days to allow for processing. For order 2958349, I was sent an email on 3/3 stating that the refund would be processed and to allow 5-7 business days. I emailed on 3/13 to inquire if the refund had been processed. On 3/14 the company responded that the issue has been sent to the finance team. On 3/17 I emailed regarding the status of the refund. On 3/20, I received an email stating that the information had been forwarded and to allow for a few more days for processing. I emailed on 3/26 because I had yet to receive the refund nor any information. On 3/27, I was emailed that the refunds would take a few more days.

The process for my refund of order 2798541 has been equally as egregious and seemingly fraudulent as I have not received the refund after the item was marked as completed by quality control on 3/24. The email stated that the refund would processed and sent to the bank in the next 12-24 hours. Needless to say this didn’t happen.

I called on 3/31 regarding the status of both refunds only to be notified that the refunds would be sent by 4/19. This is completely unacceptable as both refunds should have been issued well before now. It is an extremely deceptive and fraudulent process to receive goods with the promise of a refund within a certain time frame and never process the refund. I have called and emailed numerous times only to be given another later date for processing. At this point, I do believe that I have been defrauded and will be contacting the necessary authorities.

UPDATE: As of 4/17 I received the refund for item 2958349. However, the refund for the much larger item has not been processed. But rather I was sent another email stating that my concerns were sent to the finance team. This is the 7th time my concerns have been sent to the finance team.

As ordered!! 👍

I just received my ring overnight shipping and 50% off really nice