supersonic Reviews 370

Supersonic is unfortunately the worst service provider when it comes to internet connection services. The start that has been given is given because I didn't have an option to not put it.
Over the last 7 days, No one has been able to assist , they all have no understanding of the product, they struggle to properly read their system, they are completely clueless.

The call center takes longer than 30 min to answer the line. There is no proper customer support and should you have an issue, you're on your own.

Their what's app line is close of non functioning. You log a query they keep quiet and never respond until after working hours

Last had contact with them in Feb 2022 when I cancelled my month to month contract, now in August 2024 they debit my account for almost R5k. I cannot get through to them on the phone and they don't answer emails. Luckily the bank reversed the debit order and blocked them, but what a hassle especially as you cannot contact them

It's been 2 days waiting for assistance got a invoice saying I didn't pay for my August bill I paid and hv proof but they didn't come back to me they just send me sms they will get back to me until nw I don't know what kind of service is this disgusting

Supersonic is the worst service provider. Been without fibre for days. 37minutes waiting for a call to customer care to be answered with no joy. Still no luck and still no internet. Better to stay away.

Worst wifi ever...always "connected without internet"!!! Poor customer service when reporting issues!! The worst!! Happens on a daily basis!!

If you do your due diligence in searching for an ISP whether you're moving, or looking to upgrade or you've just started up with fibre connection. DO NOT USE SUPERSONIC!!!

Truthfully getting you set up is a breeze. Once you're there, good luck with getting assistance or even a word of support if you have any problems. I have been trying to contact Supersonic for a week via calls and whatsapp with absolutely no response. There's no email to directly chat to a consultant. On whatsapp the message you'll constantly receive is they are experiencing high call volume. On thier call service you won't get anywhere near a consultant or service pick up. FOR A WEEK??

I'm upset because within the 1st month of joining, the monthly subscriptions suddenly changed from just under R680 to close to R750 in the drop of a bolt. All I want is to downgrade my line as I don't need it to be so large. Now that I've seen the insane 91% of 1 star reviews I'm upset at myself for joining these guys. Stay away!

I have cancelled my subscription and they still take money off my account, they ignore me each time I contact them about it. I am very upset and they should compensate me for what they have taken. Also, they're always having outages so you can never get actual work done.

Avoid avoid avoid. This business should be shut down. Customer service is non-existent and they are thieves. Regulator needs to get involved here. I have approached the ombudsman. Billed incorrectly for months and can't get hold of them on any platform. Out of pocket over R1000 already.

I was about to leave evotel after 13days of installation but then Luyanda rescued a client for you Luyanda thanks for your help in shucks a short time hoping Evotel will hire more people like you

I ordered a sim and they couldn’t help me configure then asked for a refund about a month ago and they haven’t refunded me

Supersonic double billed us for 6 mths and they refuse to give back the stolen money. Continue to request for our money and they use delays and avoidance tactics. Even threatening us with their legal department in hope we will go away.

Paid and no delivery. Cannot contact anyone.

I’d give zero stars if I could. There is absolutely no way of getting in contact with Customer services. The phone gets cut-off sfter a long hold and there has been no reply on the whattsapp for 2 days. Actually there was a brief flicker of hope on whattsapp but as it took my husband more than 1.5min to end his work call and type the account number response, the agent left! I am luckily on a monthly contract so just trying to figure out how to cancel these guys.

It’s a pity that one star is the lowest you can give, they deserve no star. Like everyone that had enough and turn to social media in order to get some answers, I cancelled my subscription in March due to the poor service. But my debit orders keeps going off. There are no customer relationship care with supersonic. We need to warn anyone that wants to sign up to review these ratings.

Cancelled my service in November 2022. Just received a bill for R5 700. I have emailed on numerous occasions, no replies on any of my emails. Tried whatsapp, no reply as they are too busy. Highly frustrated and annoyed

Bad service I was billed incorrectly Kell told me they use my previous account forward it to my assistant account it came up to R1900 where they got this amount only they know, spoke to Pearl which sent me a e-mail which I can't open they disconnected my line since Friday 24th May 2024 today is Tuesday 28th May 2024 no help at All.
Accounts department needs to go back to school maths ethics sucks mother's milk

Support is literally non existent. I have been trying to reach them for a week. They have the worst Whatsapp bot in the world and when you finally reach a person, nothing gets done.

Before you sign up for any Supersonic services, do yourself a favor and quickly read a few reviews. There is a reason they have a 1 star rating on most platforms.

Supersonic has an average of 1.2 star out of more than 6000 reviews on HelloPeter.

There are a lot of better ISP’s out there, you deserve better…

I subscribed and got a message saying I have a successful installation but nothing was installed. I kept calling everyday for two weeks and no one was send for installation. I got billed whilst I don't have the services, still calling but no answer.. I'm finally tired😫 😩 😪

Hi... ;-[

I am so disappointed in supersonic, my installation was complete on the 16th of May and till this day my speed has been down like 3upload and download... I can't even attempt working. Their customer service line takes time to respond and never resolve anything both on line and whatsapp. I wouldn't recommend Supersonic shame.

After unsuccessfully trying to get through to supersonic call centre(electronic messaging service),miraculously a vumatel tech showed up. Vumatel box was the issue,some part was overheating and causing power supply issues.Part was replaced and power supply issue was 'fixed'. Not even 24 hours later ,same issues.
Since yesterday ,constant interruptions and in the afternoon almost every 30 min, wait for 10 minutes. This is not right, I am paying for a service. In the last two weeks, not once have I been able to talk to anyone at Supersonic.