I won two experiences at a works event/charity auction. The service I’ve received from Superstars and particularly from Kathryn, has been exemplary! Our first was a Jo Malone experience that my... See more
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We took part in the classic car experience. We were given the opportunity to drive an array of classic cars, each with its own nuances to discover. A particularly funny/scary moment when the knob of... See more
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Fully Enjoyed the Evening with Kevin Keegan at Wigan. What a lovely fella, had time to talk to anyone who stopped him, photos running behind but made sure everyone got their photo before starting the... See more
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Trying to sync two very busy diaries made the booking of this experience a little challenging. Emma was super supportive with this, despite a few date changes along the way. She went above and bey... See more
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Company details
About Superstars
Written by the company
Experiences | Auctions | Hospitality
Welcome to Superstars, your gateway to unparalleled experiences and exceptional auction event support. At Superstars, we pride ourselves on delivering unique, memorable moments directly to our customers and providing bespoke auction services to enhance fundraising events for our clients. Our expertise spans the realms of luxury, gifting, and hospitality, with a steadfast commitment to exceeding expectations at every turn.
Experiences Tailored for You
Embark on a journey of discovery with Superstars. Our diverse collection of experiences is meticulously designed to ignite your passions and create lasting memories. Whether you're a culinary enthusiast eager to explore new tastes, a luxury seeker in search of exclusivity, an adrenaline junkie craving the next thrill, or a connoisseur of the finer things in life, our curated selections promise something extraordinary for everyone.
ExperiencesAuctions for a Cause
Since 2003, Superstars has been a pivotal partner in enhancing charitable events through expert auction services. Our tailored approach is crafted to meet the unique needs of each client, ensuring profitable and impactful results for various causes. We specialise in turning events into remarkable successes, making every auction an opportunity to make a difference.
Fundraising auctionsExceptional Hospitality
Experience the pinnacle of hospitality with Superstars. Our offerings are carefully curated to ensure an unmatched experience, from the ambience to the amenities. With our experienced team at the helm, every detail is chosen to provide comfort and luxury, ensuring your moments with us are nothing short of spectacular.
hospitalityAt Superstars, we're not just about providing services but about creating experiences that linger in your memory long after they're over. Welcome to a world where every interaction is an opportunity to surpass the ordinary. Welcome to Superstars.
Contact UsContact info
United Kingdom
- superstars.com
4.6
Excellent
162 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The Superstars team were great to work…
The Superstars team were great to work with at our fundraising gala this month. The tech worked seamlessly, there was a broad range of auction and silent auction items on offer, and the team themselves were excellent support on the night itself.
March 4, 2024
Reply from Superstars
Thank you, Lucy, for the fantastic review and 5 stars! We're thrilled to have been part of your successful fundraising gala. Your acknowledgement of our tech and team means the world to us.
Looking forward to supporting your next event!
The Superstars Team
I was gifted a Superstars voucher for my birthday
I was gifted a Superstars voucher for Lunch, makeup makeover (for 2) and a Personal Shopper and £500 voucher to spend for me only at Harvey Nichols. Both my friend and I enjoyed the experience.
The staff in all departments were very friendly.
However, after completing a form explaining personal sizes and age etc., and occasion for the personal shopper before the experience I was greeted with clothes that were at least two sizes smaller than I am. I found this quite disappointing and embarrassing as the clothes didn't fit me when trying on and made me feel un-comfy about the way I looked. This was remedied of course as shopper went back on shop floor to find clothes in appropriate sizing. Perhaps the Personal Shopper had not read my form correctly, in order to not embarrass another customer I would suggest that they do.
The meal, whilst enjoyable, was a very small set menu and if you wanted to order off of the full menu you was charged extra as you was if you didn't want wine from this menu. A more extensive food and drinks menu would have been helpful within the cost.
The make up stand was not aware of our booking before hand, therefore was short on staffing which delayed the experience for us. Also they seemed unsure of the setup for this. My friend being offered a goodies bag and me having to ask for one.
Overall, this did not detract from an enjoyable experience but with some little tweaks would have been an amazing experience!
February 26, 2024
Reply from Superstars
Thank you, John, for sharing your experience and for your kind words about the staff and services. We're thrilled you enjoyed the Superstars voucher experience at Harvey Nichols despite encountering a few bumps along the way.
We sincerely apologise for the issues with the personal shopper service and the initial oversight in sizing. Your comfort and satisfaction are our top priorities, and we've taken note of your valuable suggestion to ensure accuracy and prevent similar situations in the future.
We also acknowledge your feedback on the dining experience and the makeup stand preparation. Steps are being taken to enhance communication with our partners for a smoother experience.
Your insights are immensely helpful in guiding our efforts to refine and improve. We look forward to welcoming you back for an even more amazing experience.
The Superstars Team
Excellent stay
Excellent stay!
Staff and hotel cannot be faulted, has been an amazing holiday, will certainly be staying again in the future!
Until next time Galley Bay!!
March 2, 2024
Reply from Superstars
Thank you, Doug and Cheryl, for sharing your fantastic experience! We're delighted to hear that your stay was excellent and that you found both the staff and the hotel to be impeccable. It's always our pleasure to connect travellers like you with amazing holiday destinations.
We're thrilled to know that Galley Bay met all your expectations, and we look forward to assisting you in booking another memorable stay in the future. Until then, we wish you all the best on your travels!
The Superstars Team
The wines served were beyond…
The wines served were beyond disappointing. I would have served better wines at home. The food was excellent.
February 22, 2024
Reply from Superstars
Thank you, Christopher, for taking the time to share your feedback with us. While we're pleased to hear that you found the food excellent, we're genuinely sorry that the wine selection did not meet your expectations. Our aim is always to provide a well-rounded experience that delights every aspect, including the quality of the wines served.
We take your feedback seriously and are in discussions with our partners to enhance the wine options available, ensuring they better align with the high standards of our culinary offerings. Your input is invaluable in this process, and we're grateful for the opportunity to improve.
We hope to have the chance to welcome you back and provide an experience that not only meets but exceeds your expectations, wine selection included.
The Superstars Team
The Team at Superstars
The Team at Superstars, don’t let you down. They sort out the details and ensure you get the maximum out of your experience. One of my favourite companies.
March 1, 2024
Reply from Superstars
Mr. Easton, we're overjoyed to receive your review! At Superstars, our team strives to leave no stone unturned in ensuring that every detail is perfect, maximising the value of your experience. Knowing we're one of your favourite companies truly warms our hearts and motivates us even more.
Thank you for entrusting us with your experiences. We look forward to continuing to serve you with the same dedication and to exceed your expectations in the future.
The Superstars Team
The food and staff were excellent
The food and staff were excellent ,
The room was very small, and disappointing.
February 27, 2024
Reply from Superstars
Thanks for sharing your experience, Patricia! We're thrilled you enjoyed the food and service. Your feedback on the room size is invaluable, and we're actively working with our partners to ensure all aspects of the experience meet our guests' expectations.
We look forward to offering you an even better experience in the future.
The Superstars Team
Nick and the team were brilliant…
Nick and the team were brilliant throughout the experience, very helpful, quick and professional, helping us to raise a great amount for Bristol Local Food Bank charities that we wouldn't have without their assistance and guidance.
March 1, 2024
Unprompted review
Reply from Superstars
Austen, we're thrilled to read your review. Your kind words about Nick and our team's effort mean the world to us. It was our pleasure to support the Bristol Local Food Bank charities, and knowing that we could make a significant contribution together fills us with pride.
Thank you for acknowledging our dedication and hard work. We're here for any future endeavours you might have in mind, ready to assist with the same enthusiasm and professionalism.
The Superstars Team
Expertly Delivered our Online Auction
We are a small school in Berkshire/Bucks Borders and Superstars offered to support us with our Online Auction to raise funds for a new playground as well as 10% of profits going to the schools local charity. Specifically George, he was incredibly helpful. No task was too big; he made everything seem so simple and easy. As we got close to the event date, there were lots of emails from us - but again, nothing was too much bother. George really went above and beyond and helped us raise some significant funds for the school. A massive thank you to George and the superstars team. We hope to be able to do this again in 2025.
January 26, 2024
Unprompted review
Reply from Superstars
We're thrilled to hear about your positive experience with George and our Online Auction service! Your feedback is incredibly valuable to us, and we're glad we could contribute to your fundraising efforts for a new playground and local charity.
Knowing we made your event a success and the process seamless brings us immense joy. George and the team are inspired by your words and look forward to possibly working together again in 2025.
Thank you for choosing Superstars. Here's to future successful collaborations!
The Superstars Team
Great experience at the Hand and…
Great experience at the Hand and Flowers Marlow. Service food and accommodation top notch. Would definitely do it again.
Tom
February 15, 2024
Reply from Superstars
Thank you so much Tom for your wonderful review! We're thrilled to hear that you had a great experience at The Hand and Flowers in Marlow.
We eagerly look forward to the opportunity to serve you again.
The Superstars Team
Fabulous night away
Fabulous night away - the food was AMAZING and the room lovely.
Many nice touches (card and note from Tom and the team) and made to feel very special indeed.
The Team at Superstars (Kate Allen) were also so helpful to get this booked.
Thanks so much!
February 5, 2024
Reply from Superstars
Thank you, Emma, for sharing your experience at Superstars! We are thrilled to hear that your night away was nothing short of fabulous. It's fantastic to know that the food, room, and special touches made your stay memorable.
We're so glad that Kate Allen and our team could assist in making your booking seamless. We can't wait to welcome you back for another experience. Until then, take care!
The Superstars Team
Superstars are superstars!
I have worked with Superstars for many years and can honestly say I wouldn't think of going anywhere else.
I organise a charity ball every year and the support I receive from Nick, Joel and all the team is first class.
They take so much pressure off my shoulders from booking to the event itself.
Thank you Superstars and see you in November.
November 18, 2023
Unprompted review
Reply from Superstars
Thank you, Alison. It's been an absolute pleasure working with you over the years, and we are deeply grateful for your unwavering trust in Superstars. Knowing that Nick, Joel, and the entire team have been able to contribute to the success of your annual charity ball while easing your burden is incredibly rewarding for us.
We're committed to providing first-class support and making each event seamless and memorable. Your acknowledgement motivates us to continue delivering excellence.
Thank you for your loyalty and for choosing Superstars as your partner. We eagerly anticipate supporting your next event in November and many more events in the future.
The Superstars Team
Superstars are superstars!
Superstars are superstars. We got a great selection of auction lots. Joel was receptive to our suggestions in the preparation stages and Louise did a great job on the night encouraging the bidding without intruding on the social flow of the evening.
February 8, 2024
Reply from Superstars
Thank you, Claire, for your excellent review! We're delighted that you appreciated the auction lots and the efforts of Joel and Louise. It's heartening to hear that our team's dedication enhanced your evening without disrupting the social atmosphere.
We're grateful for your support and look forward to welcoming you again. Your feedback inspires us to keep doing our best.
The Superstars Team
Amazing service
Amazing service, Betty is incredible! I will be purchasing more things, mainly due to its ease.
February 8, 2024
Reply from Superstars
Thank you very much, Gareth. We look forward to serving you again.
The Superstars Team
Lamborghini thriller
We had a long delay in using the experience due to Covid. It was a Lamborghini manufacturing tour, the museum, a test drive, lunch with the nephew, hotel in Bologna and more. However, after some discussion, the vendors all honored the original agreement in all aspects. It was just a great experience and bucket list thrill to enjoy! Super time!
October 11, 2023
Reply from Superstars
Thank you, David, for sharing your Lamborghini adventure. We're delighted to hear that your experience from the manufacturing tour and test drive to lunch and your stay in Bologna was a bucket list thrill. We appreciate your patience during the delays and are glad we could make your experience memorable.
We are looking forward to welcoming you back for another great adventure!
The Superstars Team
Had our first order tonight
Had our first order tonight! After other burger places being disappointing. Superstars DID NOT DISAPPOINT! It was delicious and one of the best burgers we’ve ever had! Quality customer service too!
February 3, 2024
Unprompted review
Reply from Superstars
Lee, thank you for sharing your positive experience, though it seems it was intended for another business. We're delighted to hear about your satisfaction and wish you many more enjoyable meals. Should you ever require our services, we're here to deliver the same level of quality and customer service you appreciate.
The Superstars Team
Love the combination of great event
Love the combination of great event , efficient service and great hospitality combined with the charitable focus .
A true modern thoughtful business , I hope you make good profits , you deserve to …
February 2, 2024
Reply from Superstars
Thank you very much, Chris, for your kind words and for recognising the heart of what we do. We're thrilled to hear that our combination of great events, efficient service, hospitality, and commitment to charitable causes resonated with you.
The Superstars Team
Superb communications throughout
Superb communications throughout, made the experience incredibly stress free with no lingering queries about what to expect.
January 30, 2024
Reply from Superstars
Thank you very much for taking the time to share your experience with us on Trustpilot. We are thrilled that our communication efforts made your experience stress-free and clear. Ensuring our customers feel fully informed and supported at every step is a top priority for us.
We look forward to serving you again in the future.
The Superstars Team
Excellent service
I booked a hotel in Malta with the help of Emma H. I was very impressed by her help and professionalism. Thank you.
January 17, 2024
Unprompted review
Reply from Superstars
Thanks, Nick, for the fantastic review! We're so glad Emma H. made your hotel booking in Malta a smooth experience. Her professionalism is something we're proud of. Your thanks will be passed on to her.
We are looking forward to assisting you again!
The Superstars Team
Excellent service
Excellent service to some great destinations and events. Throughly recommend
February 1, 2024
Reply from Superstars
Thank you, Colin, for your excellent review and recommendation! We're delighted to hear you enjoyed our destinations and events. Your support inspires us to keep delivering great experiences.
Looking forward to your next adventure with us!
The Superstars Team
Had a great day driving so lovely old…
Had a great day driving so lovely old cars. Even with a few car issue ( they are old cars ) the problems where sort quickly. There was no pressure on time during the day which made it even more enjoyable.
August 1, 2023
Reply from Superstars
Thank you for your glowing review! We're thrilled you enjoyed the day with the vintage cars and that any issues were quickly managed. It's lovely to hear you felt relaxed throughout the experience. Your satisfaction is our top priority, and we look forward to bringing you more memorable adventures in the future.
The Superstars Team
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